Total 17 Customer Service job vacancies in Manila

The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services.

• Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
• Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. 
• Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. 
• Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives.
• Be part of our newly created Bench Team 
• Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer.

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via chats and emails, phone calls;
• Troubleshoot complex technical issues and escalate as needed;

• Act as the primary technical contact during the life-cycle live events;
• Escalate incidents clearly, including impact, timeline, and reproduction steps;
• Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors;
• Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience;
• Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support role;
• Experience as Tier 2 Technical Support Engineer;
• Outstanding problem-solving abilities, and a customer-focused attitude.

Will be a great plus:

• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline;
• Proficiency in reading and writing scripts in Python, Bash, or JavaScript.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support. 
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices 
• Coach peers through tough tickets while flagging trends that impact Support
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments.
• Experience using Intercom, or similar SaaS platforms
  Experience in chat, email, and/or video-based customer support.
• Display strong communication skills and are able to break down complex topics for non-technical users.
• Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• Self-Directed and can plan your workload based on urgency and impact. 
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of character.
• Strong troubleshooting skills using logs, product tools, and impersonation features
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.
• Comfort working in fast-paced, dynamic environments where product updates are frequent

NICE TO HAVES (NOT REQUIRED)…

• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast growing startup  environment

• Competitive compensation
• vacation leave
• HMO
• Training and development programs
• Joining a team that contributes to meaningful, high-impact projects across different areas

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances

• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. 

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

About the Role

We are looking for a highly organised and detail-driven Executive Assistant (Finance & Operations Support) to work directly with our COO and support high-level executive operations.

This role is primarily focused on C-level executive support, requiring strong organisational skills, discretion, and the ability to manage priorities in a fast-paced environment. In addition, the role will provide support to finance operations, particularly in bookkeeping, documentation, and compliance tasks.

This is a critical role that ensures both executive efficiency and operational continuity across the business.

Key Responsibilities

Executive Support (Primary Focus)

• Provide high-level administrative support to the COO
• Manage schedules, priorities, and executive communications
• Handle confidential information with a high level of discretion
• Support strategic and operational initiatives as needed
• Assist in coordination across teams and stakeholders

Finance & Bookkeeping Support (Secondary)

• Manage and maintain day-to-day financial records and smaller books
• Support the preparation of financial reports and documentation
• Ensure accuracy and organization of financial data across systems

Corporate & Compliance Support

• Assist with corporate filings, registrations, and compliance documentation
• Support legal and administrative documentation across entities

Basic Qualifications:

• Strong Executive Assistant experience supporting C-level leadership (non-negotiable)
• 3+ years of experience in executive support, operations, or administrative roles
• Background in finance, bookkeeping, or accounting support is highly preferred
• Strong organisational, communication, and prioritisation skills
• High level of discretion, reliability, and accountability
• Proficiency in tools such as Excel/Google Sheets, Notion, Dropbox, and accounting software (e.g., QuickBooks, NetSuite)
• Must be willing to travel on short notice if needed
• Must have a valid passport

Preferred Qualifications

• Experience supporting high-growth or eCommerce businesses
• Exposure to multi-entity or international operations

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

What you will do 

1. System Administration & Configuration

• Manage user accounts, profiles, and permission sets within the OCE CRM.
• Assign users to territories and maintain territory hierarchies.
• Configure and update product hierarchies, align products to territories, and manage product messages.
• Set up and maintain sample management, including permissions, limits, and audit trails.
• Administer Closed-Loop Marketing (CLM) content, presentations, and territory alignment.

2. Reporting & Compliance 

• Ensure all configurations and user management actions comply with company SOPs and regulatory standards.
• Maintain documentation for system changes and user activities.
• Support audits and data integrity checks as required.

3. Cross-functional Collaboration 

• Work closely with Commercial Excellence, Sales, IT, and KAM teams to align with business needs.
• Provide training and support to end-users on OCE features and best practices as part of the on-boarding process. 

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.

Key Responsibilities and Outputs:

• Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
• Lead by example in case quality.
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
• Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the Tii various product lines.
• Manage team performance individually and collectively, by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and recognition.
• Ensure your team is following Turnitin’s operating procedures and collaborate with support leadership to drive solutions through  knowledge sharing.
• Enable the development of individual team members, delivering coaching and guidance as needed to enable them to achieve their full potential.
• Provide quality feedback to direct reports, based on output from the Quality and Knowledge team.
• Deliver regular 1-1’s to team members, providing structured feedback and guidance on areas for improvement.
• Collaborate with internal teams (e.g. BPO Operations, Tier 3, Product, Development, etc.) to improve customer experience.
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends.
• Review top issues monthly for external education and ticket reduction.
• Support the Quality and Knowledge team with the creation of training modules.
• Take part in recruitment activity for the team as required.
• Develop an awareness of the business strategy and culture and ensure that this is reinforced within the team.
• Responsible for team scheduling to ensure that appropriate staffing is available 24x7 based on case arrival patterns and historical trends. 
• Manage queues for tickets and channels for customer interaction to ensure the team’s timely response and overall engagement. 
• Provide support with client escalations and incident response.
• Actively own and progress in personal development.
• Review top issues monthly for external education and ticket reduction.

MySigrid is looking to hire ambitious, experienced, and resourceful IT Support Specialist to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

YOUR ROLE AS AN IT SUPPORT SPECIALIST

The IT Support Specialist’s primary duty is to provide technical support to the end-users to optimize operational efficiency. You will be responsible to resolve technical issues, maintain software, and improve IT systems.

As the IT Support Specialist, you will be expected to perform the following:

• Provide technical assistance and resolve issues for the team
• Receive, resolve, and document reported bugs and issues in a timely manner
• Diagnose system-related failures and make resolution reports
• Identify maintenance techniques to prevent recurrence of downtimes and delays
• Assist in the optimization of software and system

As a minimum, we expect candidates to meet the following requirements:

• Minimum 2 years' experience in a similar role in any industry
• Bachelor’s Degree in Information Technology or any related field
• Experienced in MERN Stack (MongoDB/MySQL, Express, React and Node.js)
• Experienced in mobile app maintenance using React-native (Android/IOS)
• Familiar with databases such as MySQL, SQLite, NoSQL
• Familiar with AWS or Google Cloud Platform
• Understands REST APIs, and offline storage
• A high level of spoken and written business English
• Excellent time management skills: knows how to prioritize work, and able to multi-task to get things done in an efficient manner
• Ability to work efficiently, think strategically and solve issues effectively under pressure
• With strong analytical skills and can understand information immediately
• Has high attention to detail
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and fully running Wi-Fi connection 10mbps or higher

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package
• Paid time off
• HMO Package for the employee and two codependents
• Reimbursable internet charges
• Comprehensive training and continuous learning advantages
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

Roles & responsibilities 

• Integration Design: Act as a solution architect and design the integration blueprint, focusing on enabling functionalities such as punch-out catalogs, invoicing and source-to-pay processes between the ERP system and third-party applications.
• API Enablement: Lead the API enablement process, ensuing seamless data exchange and communication between the ERP and procurement cloud tools.
• Integration Build and Deployment: Develop and implement the integration solution and oversee the deployment and configuration of the integration, working closely with the technical and functional teams to ensure a smooth and successful deployment.
• Engagement Roles: Undertake key roles, including but not limited to Integration Design, across various projects.
• Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.
• Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.
• Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

Mandatory technical skills

• API expertise: Proven experience in API enablement/CSV file management with a strong understanding of the S2P functionalities and data structures
• SQL expertise: At least 3+ years of experience in using SQL.
• ERP Integration Knowledge – Ability to design and implement integrations with major ERP systems.
• Minimum experience of 3+ years experience in integration development and implementation, with a focus on procurement systems.
• Hands-on experience in leading integration design workshops (integration data mapping sessions, understanding system architecture, configuring interfaces, APIs, create integration design documents etc.).
• 10 years relevant experience

Key behavioural attributes/Requirements

• Excellent interpersonal and presentation skills
• Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment
• Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings
• Take complete ownership of project roles & responsibilities

Qualifications

Educational qualifications 

• Post-Graduate/MBA/PGDM preferred
• B.E/B.Tech
• Any certifications on related technology/platform will be add-ons

Additional Details

• Work arrangement: Hybrid - Makati or BGC office

Roles & responsibilities

• Integration Design: Act as a solution architect and design the integration blueprint, focusing on enabling functionalities such as punch-out catalogs, invoicing and source-to-pay processes between the ERP system and third-party applications.
• API Enablement: Lead the API enablement process, ensuing seamless data exchange and communication between the ERP and procurement cloud tools.
• Integration Build and Deployment: Develop and implement the integration solution and oversee the deployment and configuration of the integration, working closely with the technical and functional teams to ensure a smooth and successful deployment.
• Engagement Roles: Undertake key roles, including but not limited to Integration Design, across various projects.
• Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.
• Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.
• Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

Mandatory technical skills

• API expertise: Proven experience in API enablement/CSV file management with a strong understanding of the S2P functionalities and data structures
• SQL expertise: At least 3+ years of experience in using SQL.
• ERP Integration Knowledge – Ability to design and implement integrations with major ERP systems.
• Minimum experience of 3+ years experience in integration development and implementation, with a focus on procurement systems.
• Hands-on experience in leading integration design workshops (integration data mapping sessions, understanding system architecture, configuring interfaces, APIs, create integration design documents etc.).
• 5 - 8 years relevant experience

Key behavioural attributes/Requirements

• Excellent interpersonal and presentation skills
• Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment
• Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings
• Take complete ownership of project roles & responsibilities

Qualifications

Educational qualifications

• Post-Graduate/MBA/PGDM preferred
• B.E/B.Tech
• Any certifications on related technology/platform will be add-ons

Additional Details

• Work arrangement: Hybrid - Makati or BGC office

Roles & responsibilities

• Integration Design: Act as a solution architect and design the integration blueprint, focusing on enabling functionalities such as punch-out catalogs, invoicing and source-to-pay processes between the ERP system and third-party applications.
• API Enablement: Lead the API enablement process, ensuing seamless data exchange and communication between the ERP and procurement cloud tools.
• Integration Build and Deployment: Develop and implement the integration solution and oversee the deployment and configuration of the integration, working closely with the technical and functional teams to ensure a smooth and successful deployment.
• Engagement Roles: Undertake key roles, including but not limited to Integration Design, across various projects.
• Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.
• Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.
• Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

Mandatory technical skills

• API expertise: Proven experience in API enablement/CSV file management with a strong understanding of the S2P functionalities and data structures
• SQL expertise: At least 3+ years of experience in using SQL.
• ERP Integration Knowledge – Ability to design and implement integrations with major ERP systems.
• Minimum experience of 3+ years experience in integration development and implementation, with a focus on procurement systems.
• Hands-on experience in leading integration design workshops (integration data mapping sessions, understanding system architecture, configuring interfaces, APIs, create integration design documents etc.).
• 7 - 10 years relevant experience

Key behavioural attributes/Requirements

• Excellent interpersonal and presentation skills
• Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment
• Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings
• Take complete ownership of project roles & responsibilities

Qualifications

Educational qualifications

• Post-Graduate/MBA/PGDM preferred
• B.E/B.Tech
• Any certifications on related technology/platform will be add-ons

Additional Details

• Work arrangement: Hybrid - Makati or BGC office

Roles & responsibilities 

• Source-to-Pay Implementation Expertise: Possess prior experience in delivering comprehensive end-to-end implementation projects for the Source-to-Pay workstream. Deep knowledge of S2P functional processes.
• Procurement Transformation Delivery: Execute procurement transformation and digitalization projects across diverse sectors and geographies, utilizing platforms such as Coupa, Ariba, Ivalua, Zycus, GEP, and Jaggaer. Lead engagements/workstreams end-to-end.
• Develop and Drive Opportunities: Lead or support initiatives to identify and advance opportunities by building and leveraging external networks and professional relationships.
• Engagement Roles: Independently manage the project and undertake key roles, including but not limited to Functional Design Lead, Testing Lead, Project Manager, Change Management Support across various projects.
• Recruitment and Mentorship: Oversee recruitment processes and provide guidance and mentorship to team members to foster professional growth.
• Industry Knowledge and Trends: Stay informed on the latest industry trends, emerging technologies, and procurement best practices to deliver cutting-edge solutions.
• Competency Development: Contribute to internal capability-building initiatives by conducting knowledge-sharing sessions, creating best practice documentation, and facilitating internal training and development programs.

Mandatory technical skills

• Prior experience in implementing S2P solutions in various cloud tools and/or ERP systems.
• Strong understanding of procurement processes and spend management principles.
• Hands-on experience in:
• Leading functional design workshops (including requirement gathering and fit-gap analysis)
  Creating documents at various stages of the project like creating to-be process flows, business process documents, configuration workbook, testing strategy, identify and finalize test scenarios and test scripts, training documents etc.
• Leading testing phases (SIT/UAT/Regression)
• Integration with client ERP's will be a plus

Key behavioural attributes/Requirements

• Excellent interpersonal and presentation skills
• Strong client management skills and experience in working with global cross-functional teams
• Highly self-motivated individual with the ability to adapt in fast paced and dynamic environment
• Should be flexible to work on different P2P/CLM technologies/platforms after providing required support and trainings
• Take complete ownership of project roles & responsibilities, and drive internal practice development initiatives
• 5 - 8 years relevant experience

Qualifications

Educational qualifications 

• Post-Graduate/MBA/PGDM preferred
• B.E/B.Tech 

Additional Details

• Work arrangement: Hybrid - Makati or BGC office