Total 750 technical support job vacancies in Customer Service category in Malaysia

The Technology & Systems Department for Vantage Data Centres is very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance and cost.  

Vantage Technology & Systems also participates in designing each of our new data centre building’s networking infrastructure, including but not limited to: diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage. We’re expanding with many new builds!  

Essential Job Functions 

•  To assist with updating and maintaining the ticketing system based on functional and business requirements.  

• To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA. Calls must be logged, prioritised and actioned via the IT ticket system. 

• To ensure that all associated tickets are updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively.  

• To be able to identify trends and escalate them to other global team members as well as be proactive in identifying areas for improvement.  

• Ability to identify and translate common escalated issues into employee self-service guide and platform. 

• To assist in the development of the Service Desk procedures and creation of material knowledge base articles  

• To undertake project work assigned by management, and provide regular weekly/monthly reports as agreed, ensuring that the work is done to agreed standards and that any problems are communicated in a timely manner. 

• To undertake the installation, maintenance and decommissioning of computer hardware, software and peripherals ensuring that this is done to agreed procedures and standards and that all relevant documentation is maintained. 

• Frequent contact with employees at all levels of the organization; frequent external contact with vendors 

• To act as an escalation point for 1st and 2nd line support and onward link between our internal customers and Global IT department  

• Assist in maintaining Vantages IT assets provisioning, decommissioning to disposal aligned to the global standards. 

• Support all Site IT equipment (with global support if required) within local and regional offices inclusive of AV equipment, wireless access points, IDF room and scheduled power maintenance outage.  

• Work with external vendors to diagnose, troubleshoot, fix/repair technical issues with software and hardware.

• Assist in the care and maintenance of computing, network and office equipment.  

• Deploy, install, and configure OS and software applications via Autopilot and Pre-provisioning

• Provide new or regular orientation and guidance to users on how to operate new software, collaboration tools, and computer equipment as per the global process.

• Properly escalate unresolved daily issues to appropriate teams.

Job Requirements

• Bachelor of Science degree or equivalent experience preferred.

• Ability to support a Hybrid Cloud Environment. Consisting of Active Directory, Azure and Office 365. 

• Experience working with Android and IOS phones. 

• Excellent English written and oral communication skills. 

• Some travel is expected in the region.

• 4-6 years’ experience working in a global corporate end users/service desk environment in a matrix reporting environment support global user.

• Excellent problem-solving and communication skills 

• Strong prioritization and organization skills with the ability to handle multiple tasks at once including office projects.

• Ability to manage regional vendors for support and maintenance in line with global procurement, support and maintenance standards and agreements.

• Ability to provide step-by-step technical help, both written and verbal 

• Ability to support global users remotely. 

• Experience working with ServiceNow platform is required.

• Work under limited supervision, both independently and within a team environment. 

• Hands-on experience dealing with on Incident, Request, Change and problem management.  Preferably holding a current qualification of at least ITILv3  

• Technical qualifications such as Comptia A+, Network +, Microsoft certification would be advantageous.  

• Experience in supporting networking related issues would be advantages.

Operations Support Staff (School)

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Role: Desktop Support Engineer L2

JD:
working Hours/Shifts: 12 hrs rotating shift (8 to 8) (day n night)

- Mobility Support Must have Talent / Skills: Good communication and excellent interpersonal skills, Proficient Desktop/Accessories skillset. 

 Incident management, Reporting and Documentation. Must be comfortable working with Android phones.  

Knowledge of MDM is a plus Good to have skill : MDM (AirWatch)

Good to have Talent / Skills: ITIL Process Knowledge Industry 

Preference: WOG Preferred.

IT FINOPS Support Analyst

Quanteam is hiring an IT FINOPS Support Analyst to be seconded to one of our clients in the energy sector.

Location:

12 months in Singapore and then Melbourne, Australia.

About therole:

As a Quanteam consultant, you will be embedded within our client’s IS team, supporting a front-to-back energy trading platform acrossAustralia, Asia-Pacific and Europe. The role involves production monitoring, user support, and contributing to continuous improvement of IT systems.

Keyresponsibilities:

- Monitor the global IT platform and manage incidentsend-to-end

- Coordinate with teams in Europe and Asia in aFollow-the-Sun model

- Support local users on Finance applications (Deal Capture,Invoicing, Margin Call, Accounting ERP)

- Contribute to automation and industrialization of processes

- Maintain and improve operational procedures and monitoring tools

Profile:

- Degree in IT Engineering or Finance

- Experience in application support, ideally in a trading or financial environment

- Strong SQL skills and good scripting abilities

- Knowledge of Windows environments

- Finance/Accounting background is a plus

- Familiarity with NoSQL databases (MongoDB, Cassandra) andC# is a bonus

- Fluent English

The Centre Support Executive is responsible for ensuring the smooth closure and documentation of classes conducted at the training centre. This includes validating, filing, updating, and ensuring data accuracy in the Training Management System (TMS). The role is primarily based at the centre and supports the operational flow between trainers, learners, and internal teams to maintain compliance and administrative efficiency.

Key Responsibilities:

1. Class Closure & Documentation

• Validate attendance sheets, assessment records, and other class-related documents after each course run.
• Scan, file, and upload all required documents into the Training Management System (TMS) promptly.
• Ensure proper filing of learner and trainer records in line with audit and compliance requirements.

2. System Updates & Data Accuracy

• Update attendance, assessment, and trainer information in TMS accurately.
• Cross-check and reconcile class records to ensure data consistency between physical and digital files.
• Flag discrepancies or missing records to the relevant departments for timely resolution.

3. Coordination & Administrative Support

• Liaise with trainers, Training Support team members, and Centre Operations staff to resolve any administrative or documentation issues.
• Support centres in retrieving and verifying documents required for audits or internal checks.
• Assist in other administrative tasks and ad hoc duties assigned by management.

4. Compliance & Quality Assurance

• Ensure class closure and documentation meet SSG, audit, and internal policy requirements.
• Maintain confidentiality and accuracy of learner and trainer records.
• Participate in periodic reviews to improve workflow efficiency and compliance standards.

Requirements:

• Minimum Diploma in Business Administration, Office Management, or related field.
• 1–2 years of administrative or operations support experience, preferably in the education or training industry.
• Strong organisational and time management skills with high attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with data entry or TMS systems.
• Able to work independently and as part of a team in a fast-paced environment.
• Good communication and coordination skills.
• Willing to work on weekends based on the class schedule and operational requirements.

Job Scope:

• Carry out prescribed therapeutic exercises and activities as instructed by therapist
• Assist therapists in assessing clients’ status for suitability to start therapy sessions or to continue with therapy sessions
• Conduct routine assessments and outcome measures for clients as prescribed by therapists
• Record therapy sessions according to template sets
• Communicate information of therapy sessions to therapists
• Educate clients and caregivers on therapeutic interventions as instructed by therapists
• Maintain cleanliness and safety of therapy areas
• Adhere to infection control procedures and ensure volunteer’s compliance to procedures
• Assist in setting up and carrying out trial of new equipment/ projects
• Other ad hoc duties assigned

Requirement:

• Min Degree in Physiotherapy and above
• Able to start work immediatel or within a short notice

Interested candidates do send in your resume to wendykhoo@recruitexpress.com.sg

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

WhatsApp: +65 9642 0989 (Han)

Email: supreme.cc.han@gmail.com

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Contract Period: From 1 Aug 2026 to 31 Jul 2028 (period of 2 years).

Working hours:
·    Mondays to Thursdays: 9.30am to 7.00pm, inclusive of 1 hour lunch break
·    Fridays: 10.00am to 7.00pm, inclusive of 1 hour lunch break
·    Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Services:
-       Locking of the school in the evening.
-       Provide logistic support for events such as carrying tables/chairs, etc.
-       Accompany contractors for defect works and opening doors
-       Cleaning of rooms
-       Clearing of waste bins
-       Any other operational support required by Operations Manager.

Qualifications, skills and experience:
-       Secondary school education.
-       Physically fit and healthy.
-       Able to multi-task.
-       Ability to converse in English and inter-personal skills.
-       Good team player.
-       Able to work in a fast- paced environment where under pressure.
-       Candidates preferably have at least 3 years’ experience working in a local environment.

Work Location - East
Working Hours - Monday to Friday, 7.30am to 5pm
Contract Duration - 11 Months
Monthly Salary - up to $2800 per month

Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities
• Assist with preparation of laboratory equipment, apparatus and substances for lessons
• Perform simple administrative and office tasks
• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment
• Undertake other duties as assigned

Requirements:

• At least 1 year of relevant experience
• GCE ‘O’ Level and above
• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment
• Ability to maintain simple records and demonstrate care in handling laboratory materials

Kindly email your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

We are hiring a full-time Primary Student Care Teacher (Chinese Language Support) for an after-school student care setting in East Singapore.

This role supports primary school students in their daily after-school routine. It is a full-time on-site student care role that combines daily Chinese language homework guidance with student supervision, centre structure, and day-to-day operations.

This is not a preschool teaching role and not a pure subject-specialist tuition role.

Key Responsibilities

• Guide primary school students in their daily Chinese language homework
• Support students in Chinese language reading, spelling, comprehension, and simple written work
• Run basic Chinese language learning activities to reinforce language use and understanding
• Support students with homework from other primary school subjects when needed
• Manage daily routines, transitions, discipline, attendance, and dismissal
• Supervise students’ behaviour, safety, and follow-through during the after-school programme
• Support general centre operations and administrative coordination as needed
• Work with the team to maintain a structured, consistent, and well-run student care environment

Requirements

• Relevant experience in student care, tuition, enrichment, teaching, or a similar setting involving primary school children
• Able to guide primary school students in Chinese language homework as part of daily after-school support
• Comfortable conducting basic Chinese language support activities for primary school students
• Able to manage routines, group behaviour, discipline, and day-to-day student care operations
• Comfortable working in a full-time on-site after-school setting
• Candidates with direct experience supporting primary school children will be preferred
• Preschool-only or early childhood-only teaching experience, without direct primary school homework support experience, may not be sufficient for this role

Working Hours

• Monday to Friday: 9:30am to 7:00pm
• During MOE school holidays, the centre operates from 7:00am to 7:00pm on a rotating roster basis

Location

• East Singapore

Additional Information

This role is suited for candidates who are comfortable with:

• Daily homework support
• Student supervision
• Routines and follow-through
• Discipline and transitions
• Full-time centre operations

Agency Information

EA Personnel Name: Ben Chang
EA Personnel Registration Number: R23111820
EA Licence Number: 22C1307

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Working day/hr: Mon-Fri: 8am - 510pm

Company transport in Jurong, Bukit Batok, Bedok, AMK & Woodlands

Responsibilities

• Perform regular checks in inventory software system to ensure inventories are in place

• Perform regular repairs and maintenance of yard and workshop tools and equipment

• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirement

• Relevant technical certification

• Basic technical knowledge on tooling and vehicle maintenance

• Computer literate to navigate inventory system and Microsoft Office suite required on the job

• Class 3 driving license. Candidates with forklift driving license will be an added advantage

• Able to work with minimal supervision

• Able to work overtime including weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW.

Alternatively, you may send your application and resume in MS Words format to tioman009@gmail.com or Whatsapp to 8767 9648

We regret that only shortlisted candidate will be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R: N12OPT24

Job Summary:

The EUC Service Desk Engineer serves as the first point of contact for technical support within the organization. This role is responsible for resolving end-user issues, managing service requests, and ensuring the smooth operation of IT systems. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities:

• Provide first-level technical support via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Manage user accounts, access permissions, and password resets.
• Handle service requests and incidents in accordance with ITIL best practices.
• Maintain accurate records in the IT service management system.
• Configure and deploy end-user devices including desktops, laptops, and mobile devices.
• Support Microsoft 365, Windows OS, and other enterprise applications.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Ensure compliance with IT security policies and procedures.
• Participate in IT projects and service improvement initiatives.
• Provide basic training and guidance to users on IT systems and tools.

Required Skills & Experience:

• Minimum 2-3 years of experience in IT support or service desk roles.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Experience with ITSM tools and ticketing systems, Remedy or ServiceNow
• Familiarity with Active Directory, Intune, and Azure (preferred).
• Excellent troubleshooting and diagnostic skills.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Able to work under pressure, make effective decisions and adapt to challenging situations.
• Have VIP Support experience will be advantageous.

Qualifications:

Diploma or higher in Infocomm Technology or related field.
Additional certifications (e.g., Microsoft, CompTIA) or scripting knowledge are an advantage.

This will be an 12-months contract position based in Changi Business Park.

Responsibilities:

• Using SAP Order Management System to process new orders and order changes.
• Assist in projects, process standardization, Continuous Process Improvement as well as process automation (using tools like AI, RPA).
• Understand order pricing logic and apply initial pricing issue analysis.
• Assist in resolving order pricing issue.
• Manage Customer business partner records and other customer parametric setups.
• Assist in timely resolution to facilitate order shipment.
• Identify order data issues, perform preliminary investigation, and escalate to higher management and IT for further troubleshooting and resolution.
• Reporting as needed to confirm proper execution of Order Management processes.

Requirements:

• Minimum Diploma holder. Fresh Graduates welcome.
• Strong experience in using Microsoft Excel.
• Experienced in Order Management module in SAP
• Proficient with Microsoft Outlook, SharePoint, Teams, and Word
• Open to working with AI technology.

Able to:

• quickly learn to accurately execute order entry and order change processes adhering to standard operating procedure
• write clear, polite communications via email
• communicate verbally in a diplomatic manner
• multi-task on daily operational responsibilities as well as project related work in a deadline driven environment
• work in a face paced, dynamic, and team environment

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong