Total 766 support analyst job vacancies in Customer Service category in Malaysia

Designation : Customer Service Support

Working Hours : Monday to Friday: 8:00 AM – 5:30 PM (OT Available on Saturdays)
Location : Raffles

Job Description:
Support the Lead Solemniser (LS) with queue management and administrative duties to ensure the smooth conduct of ceremonies.

Assist couples and guests during solemnisation appointments, including registration, witness updates, and reprinting of ceremonial certificates via self-service kiosks.

Guide and direct guests after their solemnisation to maintain an orderly waiting area and smooth visitor flow.

Monitor self-service kiosks and provide basic technical assistance when required.

Handle simple customer enquiries, verify supporting documents for completeness and accuracy, and escalate complex cases to the appropriate channels.

Assist counter staff with document verification processes, including assessing couples' language proficiency based on provided guidelines.

Perform general administrative duties such as setting up and closing solemnisation rooms and kiosks, preparing simple reports, and supporting daily operations.

Carry out other related administrative tasks as assigned.

• Monitor system health, performance, and availability across AWS and Azure 

• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams 

• Support users with access, configuration, and environment-related queries 

• Maintain documentation of incidents, resolutions, and escalation processes 

• Collaborate with cross-functional teams across multiple projects 

• Ensure compliance with security and operational standards 

• Min Bachelor's degree or above is required. 

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) 

• Basic knowledge of Azure (VMs, Storage, AD, Monitor) 

• Familiarity with ticketing tools (e.g., ServiceNow, Jira) 

• Strong troubleshooting skills 

• Ability to handle multiple tasks concurrently 

• Open to shift work / on-call rotations 

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm.

Privacy Support Specialist (Korean-Speaking)
Working Hours: Mon-Fri, 8am-5pm SGT
12 Months Contract

Role Overview
We are seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries directed to designated Local Agent in South Korea under the Personal Information Protection Act (PIPA). This role is critical to ensuring compliance with Korean privacy regulations by providing accessible, human-supported inquiry channels for users.

Key Responsibilities

• Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
• Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
• Provide courteous, professional assistance to users in Korean language
• Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)
• Complete standardized intake forms and upload to the internal systems for processing by Privacy Operations
• Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.
• Maintain accurate records of all user interactions in accordance with data handling standards
• Follow Standard Operating Procedures (SOPs) for handling user complaints and data protection inquiries
• Participate in mandatory annual training on Local Agent duties and PIPA compliance requirements
• Support regulatory inspections and audits as required
• Provide regular reports on inquiry volumes, trends, and escalation patterns
• Assist in the notification and reporting of personal information leaks as directed
  

Required Qualifications

• Language: Native-level fluency in Korean (written and spoken) as this person will be handling all enquiries from Native Korean; professional proficiency in English for internal communication.
• Experience: 1-3 years of experience in customer support, privacy operations, compliance, or related administrative roles
• Availability: Ability to work Korean business hours (KST)
• Strong verbal and written communication skills
• Excellent attention to detail and data accuracy
• Ability to handle sensitive information with discretion and confidentiality
• Proficiency with standard office software and ability to learn internal tools
  

Preferred Qualifications

• Experience in privacy, data protection, or regulatory compliance roles
• Familiarity with data subject rights (access, deletion, correction requests)
• Prior experience working with global technology companies
• Understanding of PIPA or other data protection regulations
  

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our client. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project.

KEY DUTIES AND RESPONSIBILITIES

1. Server Administration, Maintenance and Backup

2. Provide IT support to end users

3. Maintain user login and email accounts

4. Setup and issue laptops to new joiners

5. Support IP Phone System

6. Support Office Applications

8. Setup Printers

Responsibilities:

• To coordinate, maintain and support the Company’s IT including emails, printers, office applications, servers, and support staff who work remotely.
• Managing hardware and software (laptop, windows, and office software); including other office equipment and facilities upkeep, maintenance, replacement, and new purchases of inventory;
• Provide IT support to users primarily on Windows 10 platform.
• Perform problem diagnostic and escalation as necessary to IT vendor to resolve IT issues.
• Troubleshoot and maintain office network, PC hardware and software system.
• To assist in hardware and software procurement.
• Participate in ad-hoc projects as per assigned by IT Manager.
• Perform other IT support responsibilities as assigned by IT Manager.

Requirements:

• Must possess at least a diploma in Computer Study or Information Technology or equivalent.
• Proven 2 years of working experience in IT Support and Operations.
• Strong administrative knowledge in MS Office 365, Windows 10, Windows 11 and network protocols.
• Good knowledge and able to handle all network-level problems.
• Self-motivated and to be able to work independently or as a team with a good service aptitude and enjoy working in a fast-paced environment.
• Strong interpersonal and communication skills.
• Meticulous and excellent administrative work.
• Proficient in Microsoft Office

• Provide administrative and coordination support to Project Managers and IT officers in support of infrastructure-related operations.

• Assist in document preparation, filing, digitisation and records management of infrastructure-related documents.

• Liaise with appointed service providers on routine operational matters, including backup media handling and records tracking.

• Ensure the daily sending and return of backup media are properly tracked and documented.

• Support stocktakes exercises and maintain proper records of hardware, peripherals and related inventory movements.

• Assist in the tracking and update of departmental assets, including cabinets, pedestals, keys and portable storage media.

• Digitise hardcopy documents for storage in the central digital repository.

• Support routine audit checks and verification exercises for assigned assets and storage media.

• Assist in disposal or condemnation exercises for expired hardware and peripherals, including records updating.

• Perform other ad hoc administrative and operational support duties as assigned.

Contract Period: 6 months

Work Location: Upper Pickering Street

Working Hours: Mondays to Thursdays: 8.30 am to 6.00 pm; Fridays: 8.30 am to 5.30 pm

Salary: $2760/month

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.

Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff’s progress and offer constructive feedback.

Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.

Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.

Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.

Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.

Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.

Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.

Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.

Office IT Support Executive

Position Summary

We are seeking a proactive and technically competent Office IT Support Executive to manage the day-to-day IT operations of our Singapore office. The successful candidate will provide first-level technical support to local users, coordinate closely with HQ IT teams across different time zones, implement global IT policies and procedures, and ensure compliance with company IT standards and security requirements.

This role requires strong troubleshooting capabilities, excellent communication skills, and the ability to work independently while supporting a dynamic office environment.

Key Responsibilities

IT Support & Troubleshooting

- Provide first-level technical support for hardware, software, network, and system-related issues.

- Diagnose and resolve day-to-day IT issues involving desktops, laptops, mobile devices, printers, meeting room systems, and other office equipment.

- Coordinate with HQ IT teams on escalated incidents and global system-related matters.

- Ensure timely resolution of user support requests and IT service tickets.

Office IT Infrastructure & Setup

- Configure and deploy desktops, laptops, mobile devices, user accounts, email access, and workstation setups.

- Set up and maintain meeting room technology, including video conferencing systems, presentation equipment, and connectivity solutions.

- Assist in maintaining office IT infrastructure, networks, and end-user devices.

- Support employee onboarding and offboarding activities, including IT equipment provisioning and access management.

IT Coordination & Governance

- Collaborate with HQ IT teams across multiple time zones to support regional and global IT initiatives.

- Learn, implement, and enforce IT policies, procedures, and security requirements established by HQ.

- Ensure adherence to company IT standards, cybersecurity policies, and compliance requirements within the local office.

- Maintain accurate records of IT assets, licenses, and inventory.

Procurement & Vendor Management

- Source, evaluate, and procure IT hardware, software, accessories, and related technology solutions.

- Liaise with vendors and service providers for IT procurement, maintenance, warranty claims, and technical support.

- Track software licensing, equipment warranties, and renewal schedules.

Administrative & Operational Support

- Maintain documentation for IT procedures, support activities, equipment inventory, and asset records.

- Provide administrative and operational support to the office as required.

Requirements

- Diploma or Degree in Information Technology, Computer Science, or a related discipline.

- Minimum 2–5 years of relevant experience in IT support, helpdesk, or infrastructure support roles.

- Strong working knowledge of Microsoft 365, Windows operating systems, networking fundamentals, printers, and mobile device management.

- Experience supporting video conferencing and meeting room technology is advantageous.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent communication and interpersonal skills, with the ability to work effectively with users and stakeholders across different time zones.

- Positive attitude with a customer-focused and service-oriented mindset.

- Able to work independently, prioritize tasks, and manage multiple responsibilities efficiently.

ompensation & Benefits

- Salary: SGD 4,500 – SGD 5,000 per month (commensurate with experience)

- AWS (Annual Wage Supplement): Negotiable

- 25 days Annual Leave

- 14 days Medical Leave

- Health Insurance coverage upon successful completion of probation

- Dental Insurance coverage upon successful completion of probation

- Additional leave entitlements and benefits in accordance with Singapore MOM regulations and company policies

Employment Type

Full-Time, Permanent

Working Location

Marina Bay Financial Centre (MBFC), Singapore

Responsiblities:

• Assistthe Discipline team in the overall management of the students’ discipline, on adaily basis
• Assistin manning detention for late comers after school, on an ad hoc basis
• Overseestudents who are suspended from class, on an ad hoc basis
• Supervise,call on and ensure the conduct of Corrective Work Order – canteen/classroomcleaning
• Patrolthe school premises to ensure orderliness, on a daily basis
• Beinvolved in case management for students identified as at-risk
• Conductinvestigations as part of case management and submit report
• Conductand follow-up on spot-checks on students’ general neatness in appearance likeattire and hair and look into administrative recording of spot check outcome
• Participatein Case Management Meetings on an ad hoc basis
• Perform any other duties asand when assigned by the School Leaders or Subject Head, Student Management

Requirements:

• must have passed ‘N’ Level or its equivalent.
• shouldpreferably be MOE-registered (refer to https://rems.moe.edu.sg/ for more information)
• shouldpossess good communication and inter-personal skills. He/she should also be agood team player with a high level of initiative and work well with staff andteachers on student matters
• having relevant experience in a schoolenvironment will be an advantage
• able to work independently with minimal supervision

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services. • Install, configure and support 3rd party software.

• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

• Submit ITSM tickets for all support tasks.

[Job ID:1625205]

Responsibilities:

• Provide Japanese–English translation and interpretation for meetings, documents, and communications
• Manage end-to-end translation tasks, including planning timelines, clarifying requirements, and ensuring timely delivery
• Translate materials such as presentations, reports, newsletters, policies, and speeches with consistent terminology and formatting
• Review and refine translations to ensure accuracy, clarity, and quality standards
• Facilitate communication between Japanese-speaking and non-Japanese-speaking stakeholders
• Support management with administrative tasks, including travel arrangements, expense processing, meeting scheduling, and reporting coordination
• Take ownership of routine processes (e.g. claims and travel coordination) and escalate risks or exceptions when necessary.
• Maintain accurate records and documentation for continuity and handover

Requirements:

• Proficiency in Japanese language (JLPT N1 or equivalent) for liaising with Japanese-speaking clients and stakeholders
• Diploma or bachelor’s degree in any discipline
• At least 2 years of professional experience in translation and interpretation
• Proficiency in English language for liaising with English-speaking clients and stakeholders
• Strong written and verbal communication skills
• Proficiency in MS Office applications (Excel, Word, PowerPoint)
• Video editing skills are an added advantage
• Strong organisational and time management skills with the ability to work independently

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://www.goodjobcreations.com.sg/privacy-policy/

EA Personnel Name: Nasu Natsumi
EA Personnel Reg. no.: R26161771 
EA License no.: 07C5771

Job Summary

This role focuses on managing student behaviour, supporting positive school culture, and overseeing daily school operations, while using data to monitor outcomes and provide targeted student support. It also involves working with staff, parents, and external partners to support students’ development and wellbeing.

Responsibilities

• Promote a positive and inclusive school culture through behaviour and character programmes
• Manage daily school operations, including attendance, discipline, and key events
• Monitor and analyse student behaviour data and prepare reports
• Provide student support and intervention programmes, including working with parents and external partners

Requirements

• Minimum GCE O-Level or higher
• Relevant experience in uniformed services or working with students/youth
• Experience in counselling, discipline, or youth development is preferred
• Able to engage and support young people in a caring and respectful way

Other Information

• Location: Bukit Batok
• Working Schedule: Mon - Fri (8am - 5pm)
• Salary: $2,500 - $3,200

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

Contractual role (opportunity to convert to a permanent role based on performance)

$2200 to $2500

Location: Kaki Bukit

Rotating Shift (Morning: 7am-4pm or Afternoon: 1:30pm-10:30pm), off 2 days per week or
Permanent Night Shift (10pm-7am), off 2 days per week (Night shift allowances $10 per night shift)

On the job training is provided. First month training conducted during office hours (8am-5pm).

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the operation coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customer
• Disseminate work requests to operation teams
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records
• Other duties as when assigned by Supervisors

Job Requirements

• Minimum GCE O Level, NITEC or equivalent
• Applicants with call center or customer service experience will have an added advantage.
• Must be willing to work on shift schedules

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday, 8.30am to 5.30pm
• Location: Ang Mo Kio Techplace
• Industry: Electronic Manufacturing/ Semiconductor Industry prefer

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and lead Ops team as PMO for implementing FLEXCUBE CASA module for Korea Branch.
• Creating plan and support BA to define the business requirements and ensure the system coverage. Progress and issue management also included.
• Support the Project Manager and client’s PMO team in planning, tracking, and coordinating project activities to ensure smooth project execution.
• Develop and maintain project plans, schedules, progress reports, dashboards, and other project management documentation.
• Monitor project timelines, deliverables, and dependencies, ensuring any delays or risks are promptly identified and escalated.
• Assist in preparing and consolidating weekly or monthly project status reports for both internal and client stakeholders.
• Ensure adherence to the client’s project management framework, compliance standards, and documentation templates.
• Coordinate with various workstream leads, vendors, and cross-functional teams to facilitate communication and issue resolution.
• Assist with change request management, risk and issue tracking, and lessons learned documentation.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 3 years’ experience in top-tier or leading consulting firms with a focus on the banking industry projects.
• Excellent stakeholder engagement and collaboration skills, with the ability to work effectively with geographically dispersed teams across overseas offices.
• Good socialization skills
• Professional Mindset with Responsibility and Strong self-discipline and commitment to the project success.
• Good communication skill in both English and Korean or Japanese (Business-level proficiency as mandatory) to liaise with Korean or Japanese stakeholders and clients.
• Expertise in PMO role for package system implementation project
• Proven experience in end-to-end project management, including planning, execution, monitoring, and closure of system implementation projects, with accountability for timeline, scope, budget, and quality delivery.
• Strong risk, issue, and stakeholder management capabilities, with the ability to proactively identify project risks, drive mitigation plans, manage cross-functional dependencies, and report effectively to senior management and steering committees.
• Implementation experience and knowledge of Oracle Flexcube is a plus.
   

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Position Title: Healthcare Assistant
Location: Bright Hill
Working Days: 4 Days Work Week
Working Hours: 12-hour rotating shifts (8:00AM – 8:00PM / 8:00PM – 8:00AM)
Salary: $2,500 and above (depending on experience)

Benefits: Lunch and dinner provided during shifts

Job Description

• Assist residents with activities of daily living, including toileting, bathing, dressing, feeding, and continence care.
• Perform basic physiological monitoring and report observations to the nursing team.
• Carry out planned nursing interventions under the supervision of trained nurses.
• Support nurses during medical emergencies and crisis situations.
• Maintain residents' dignity and well-being throughout their stay.
• Assist healthcare professionals during clinical consultations.
• Accompany residents for clinical appointments, hospital transfers, and internal transfers.
• Support life enrichment and recreational activities for residents.
• Participate in quality audits and quality improvement initiatives.
• Ensure compliance with infection prevention and safety protocols.
• Maintain accurate records and documentation where required.

Requirements

• Minimum Secondary School, ITE NITEC, or GCE 'N' Level qualification.
• Healthcare-related certifications such as ITE Skills Certificate in Healthcare, NITEC in Community Care & Social Service (Nursing Care), or WSQ Healthcare Support certifications will be an advantage.
• Minimum 1 year of relevant experience in a nursing home, acute care, or private hospital setting.
• Possess basic IT skills.
• Able to perform 12-hour rotating shifts, including weekends and public holidays.