Total 24 Senior Executive research associate job vacancies in Customer Service category in Malaysia

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for F&B Reservations Executive to join our team!

Job Responsibilities

• To be familiar with Shangri-La Hotels and Resorts’ policies and procedures and be well-versed with the facilities and services offered by the hotel. To “master” the product in terms of rates, layout and physical attributes, breakdown / configuration, benefits and amenities etc. 
• Managing all reservations handling and process; proficient in operating the various reservations systems and equipment. To provide prompt, courteous and efficient service at all times. To answer the phone within three rings. 
• To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and “mesh” update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.
• To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reservations Manager of any deviations in rate applications or reservations arrangements.   
• Handle incoming reservations requests / correspondence, confirming or regretting on the day received and manage the hotel’s credit policies to effectively handle and process billing requirements. 
• Carries out other special projects/tasks assigned by supervisors  

Job Requirements

• Minimum O Levels with at least 2 year of relevant working experience  
• Strong customer service mindset with the ability to handle enquiries professionally and courteously.
• Good phone etiquette and confident in managing high call volumes and emails 
• Proficent in MS Words, Excel and PowerPoint

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills.
• Able to multitask and work in a fast-paced environment
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

 If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Location :

East: Bedok

West: Boon Lay, Bukit Batok West, Jurong Central Plaza, Lakeside, Pioneer

Central: Serangoon Central, Toa Payoh

Working Hours:

Monday to Friday

42.5 working hour per week, 8.5 hours per day.

Job details:

• Perform activities for daily living (ADLs), including assistance with personal hygiene, mobility, toileting, diaper changing, and feeding.
• Escort and assist seniors during transportation to and from the care centre ensuring their safety and comfort throughout the journey
• Social and recreational engagement (facilitate and participate games & activities with seniors)

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Job Description

• Attend to patients’ needs in a calm, courteous, and professional manner

• Handle new clients/patients’ inquiries and provide prompt responses and assistance

• Promote positive relations with all individuals who come into contact with the clinic

• Maintain confidentiality of all patient information and pertinent health screening data

• Work cohesively with other departments and co-workers as part of a team

• Analyze and resolve problems while exercising good judgment

• Perform basic clinical procedures, including triage measurements such as height and weight (training will be provided)

• Demonstrate willingness and interest to learn phlebotomy and other basic clinical skills (training will be provided)

Job Requirements

• Background in customer service / front desk / concierge roles

• Minimum GCE N / O Levels

• Excellent communication and interpersonal skills

• Experience as a receptionist or front-line counter staff will be an added advantage

• IT-savvy and comfortable using computer systems

• Keen interest in learning basic clinical procedures, including phlebotomy and patient triage

• Able to commit to a 5.5-day work week (Monday to Friday; Saturday)

Working Hours

Monday – Friday
Office Hours

Job Summary

Support inpatient operations by conducting social and financial assessments, facilitating patient admissions and transfers, and coordinating care services to ensure smooth patient transitions and optimal bed utilisation.

Key Responsibilities

• Conduct social and financial assessments for inpatient referrals
• Provide financial counselling to patients and their families
• Prepare assessment recommendations to support patient care planning
• Support bed allocation and bed management activities
• Coordinate with multidisciplinary teams to facilitate patient admissions and transfers
• Participate in quality improvement initiatives to enhance operational efficiency and patient experience
• Maintain accurate documentation and records
• Support departmental projects and administrative duties as assigned

Requirements

• Degree in Psychology / Social Service or related discipline
• Experience in healthcare, social services, psychology, case management, or related fields is advantageous

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Location :

East: Bedok,

West: Boon Lay, Bukit Batok West, Jurong Central Plaza, Lakeside, Pioneer

Central: Serangoon Central, Toa Payoh

Working Hours:

Monday to Friday

42.5 working hour per week, 8.5 hours per day.

Job details:

• Perform activities for daily living (ADLs), including assistance with personal hygiene, mobility, toileting, diaper changing, and feeding.
• Escort and assist seniors during transportation to and from the care centre ensuring their safety and comfort throughout the journey
• Social and recreational engagement (facilitate and participate games & activities with seniors)

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

About Us

Woodlands Hospital is a next‑generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

NurseFirst is a public‑facing tele‑triage service that complements emergency services by providing timely guidance and directing patients to appropriate care pathways. This role is essential in supporting the administrative and operational workflow behind the tele‑triage service, ensuring that patients receive seamless follow‑through care beyond their initial call.

In addition, this role supports Emergency Department (ED) operations to ensure smooth patient flow, accurate administration, and positive patient experience. By bridging tele‑triage operations and front‑line ED services, you play a key role in enhancing care coordination, reducing delays, and improving service quality across the patient journey.

What You Will Drive

1. NurseFirst Administrative Follow‑Up & Patient Coordination

• Manage appointment bookings for callers using systems such as the Health Appointment System (HAS) and liaison with relevant healthcare providers.
• Conduct post‑call follow‑ups,including SMS outreach to assess service levels and support management reporting.
• Coordinate patient handoffs to primary and community care providers such as General Practitioners (GPs), Flow Navigator Centres (FNCs), and AIC Care Posts.
• Consolidate and manage patient lists for follow‑upactions by relevant service providers.
• Handle general patient and caregiver enquiriesprofessionally, ensuring timely resolution and escalation where required.
• Ensure proper handling of patient information incompliance with PDPA and hospital confidentiality policies.

2. NurseFirst Operations & Administrative Support

• Support the maintenance and updating of service directories (e.g. GP clinics, care posts, ambulance contacts) to ensure accurate and up‑to‑date information.
• Assist in the consolidation of daily callstatistics and operational data.
• Work closely with NurseFirst Executives and Nurses to ensure smooth operations and effective coordination of services.
• Support troubles hooting of administrative workflows and escalate system or operational issues where necessary.

3. Emergency Department (ED) Services Support

• Perform front‑line patient administration, including registration, verification, and updating of patient records in hospital systems.
• Support patient flow processes such asadmissions, transfers, and discharges.
• Assist with billing, payment collection, financial counselling, and patient classification in accordance with hospital policies.
• Provide operational support at ED counters, ensuring readiness of forms, equipment, and workflows, including downtime and contingency procedures.
• Support basic clinical-related administrative tasks such as screening questionnaires, infection control routing, and patient assistance where required.

4. Service Quality, Operations & General Responsibilities

• Demonstrate understanding of local healthcare pathways to guide patients to appropriate services.
• Handle service recovery and escalate non‑clinicalissues such as complaints, feedback, or technical issues.
• Ensure readiness of equipment and support contingency operations during system downtime or emergencies.
• Maintain compliance with SOPs, safety standards, infection control, and data protection requirements.
• Support departmental functions, projects, and on‑the‑job training when assigned.
• Perform additional duties assigned by supervisors in support of organisational needs.

What You Bring

Education & Experience

• At least GCE ‘N’ / ‘O’ Levels, ProfessionalCertificates, NITEC, or Diploma qualifications.
• Comfortable working in shift-based operations,including 12‑hour shifts, weekends, and public holidays.
• Familiarity with call centre platforms, healthcare systems, or administrative workflows will be an advantage.
• Experience in healthcare administration orcustomer service roles is preferred.

Professional Skills & Attributes

• Strong communication skills with the ability to interact effectively with patients, caregivers, and healthcare professionals.
• Service‑oriented with a patient‑centred approach and ability to handle sensitive situations with empathy.
• Good organisational skills and ability to manage multiple tasks in a fast‑paced environment.
• Competent in IT systems and adaptable to new digital platforms.
• Proficient in at least two languages (including English); dialects are an advantage.
• Ability to work collaboratively within a multidisciplinary team.

Behavioural Attributes

• Communication: Clear, confident, and accurate inboth verbal and written communication.
• Service Orientation: Professional, empathetic,and patient‑focused in all interactions.
• Teamwork & Collaboration: Works effectively with colleagues and supports team operations during peak periods.
• Accountability & Professionalism: Responsible, reliable, and adheres to service standards and policies.
• Learning & Development: Open to learning new systems and processes with a willingness to grow professionally.

Why This Role?

This role offers a unique opportunity to support both tele‑triage services and front‑line Emergency Department operations within a dynamic healthcare environment. Your work will directly impact patient access to care,service quality, and operational efficiency.

By bringing your organisational skills, service mindset, and adaptability, you will contribute to a coordinated and patient‑focused healthcare system—supporting Woodlands Health’s mission to deliver accessible, high‑quality, andfuture‑readycare.

Inpatient Operations Service Associate Team (Inpatient Ward SAs) is a team that provides administrative support in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. The role requires you will assist the Senior Team Leader and Inpatient Operations Managers in coordinating daily ground operations and ensuring service delivery standards are met. You will support the implementation of hospital policies and operational initiatives, and contribute to process improvements. Additionally, you will play a key role in supporting team performance by guiding new staff, sharing important updates, and highlight operational issues for improvement.

Job Responsibilities*

You will be responsible for the following:

Operational Excellence and Patient Care Support

• Manage patient admissions, discharges, and transfers efficiently and accurately.
• Ensure proper maintenance of patient records and data security.
• Coordinate post-discharge appointments and manage ward counter operations.
• Review and verification of patient charges and ensure patient bill amendment rectifications for service recovery.
• Handle internal/external communications and interdepartmental liaison.
• Manage inventory and address operational issues promptly.

Financial Counselling

• Conduct bedside financial counselling.
• Assist patients with payment processes and forms.
• Identify and refer patients for appropriate financial assistance.
• Review and verify patient charges for accuracy.

Process Improvement and Quality Assurance

• Support compliance with organisational policies and audit standards.
• Contribute to workflow improvements and quality enhancement initiatives.
• Participate in cross-departmental projects and value stream mapping workshops.
• Maintain accurate departmental statistics and reports.

Staff Empowerment and Support

• Assist in daily operations, manpower planning, and rostering.
• Coach and mentor junior team members.
• Support staff onboarding, training, and competency assessments.
• Contribute to conflict resolution and team performance improvement.

Strategic Planning and Organisational Development (For JG8-9)

• Contribute to team development aligned with SA Job Redesign efforts.
• Assist in planning for IGH Ward SA team expansion.
• Help develop and review learning plans for staff.
• Support the maintenance and improvement of ward counter standards.

Requirements*

Qualification Required and Area of Discipline

• GCE O levels/A levels/Diploma /Nitec/Higher Nitec from any discipline.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude. Ability to speak a second language will be an advantage.
• Good customer service skills. Prior experience in hospitality or service industries will be an advantage.
• Good coordinating and organising skills. Prior supervisory experience will be an advantage.
• Ability to multi-task and work in a fast-paced environment. Candidates should be comfortable/flexible with working in a hospital setting and in different wards when needed.
• Proficient in computer skills (Microsoft Office), handling multiple systems will be an advantage.
• Able to perform 2 rotating shifts (include weekends and public holidays) on a 5 days’ work week.
• Earliest shift starts from 8am and latest shift ends at 8pm/9pm.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading. *Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least “O” Levels/Diploma.
• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job Requirements:

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touch points such as assisting Digital Comms and Call Centre; 
• May be rotated amongst the different Service Centres;
• Undertake projects or other responsibilities as assigned

What we are looking for

• Minimum GCE ‘A’ Levels/ Diploma/ Degree holder from recognized institution
• Preferably with 2 to 3 years of customer service experience

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599

Responsibilities:

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counselling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Requirements:

• Minimum GCE 'N' level.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.
• 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm or 9am to 6.30pm).

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

• Assist in providing casework intervention and counselling services, facilitate groups, conduct and implement structured programmes for the clients and their families.
• Conducts comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, education and health information as appropriate to develop a creative and cost-effective case plan.
• Assists in coordinating group work and community development activities and programmes, supporting community events.
• Serve as the primary point of direct administrative contact, referral service and liaison with external stakeholders.
• Performing administrative functions and maintain administrative system for record updates

• Diploma in Social Work
• Any recognised degree may also apply
• Meticulous attention to detail
• Multi-tasker with a strong work ethic
• Able to work well in a team (Team player)
• Prior experience in social service sector would be an added advantage