Total 330 research associate job vacancies in Customer Service category in Malaysia

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for F&B Reservations Executive to join our team!

Job Responsibilities

• To be familiar with Shangri-La Hotels and Resorts’ policies and procedures and be well-versed with the facilities and services offered by the hotel. To “master” the product in terms of rates, layout and physical attributes, breakdown / configuration, benefits and amenities etc. 
• Managing all reservations handling and process; proficient in operating the various reservations systems and equipment. To provide prompt, courteous and efficient service at all times. To answer the phone within three rings. 
• To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and “mesh” update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.
• To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reservations Manager of any deviations in rate applications or reservations arrangements.   
• Handle incoming reservations requests / correspondence, confirming or regretting on the day received and manage the hotel’s credit policies to effectively handle and process billing requirements. 
• Carries out other special projects/tasks assigned by supervisors  

Job Requirements

• Minimum O Levels with at least 2 year of relevant working experience  
• Strong customer service mindset with the ability to handle enquiries professionally and courteously.
• Good phone etiquette and confident in managing high call volumes and emails 
• Proficent in MS Words, Excel and PowerPoint

About the Role

We are seeking motivated individuals to support customer engagement initiatives through face-to-face interactions. This role focuses on building meaningful customer connections while contributing to marketing campaigns.

What You’ll Be Doing

• Engage customers through marketing and outreach activities
• Understand customer needs and communicate campaign information effectively
• Support customer acquisition and brand awareness efforts
• Maintain professional customer relationships
• Work collaboratively with the team to achieve campaign goals

What’s In It For You

• Personalised coaching and development support
• Practical experience in customer engagement
• Collaborative team culture
• Skills development in communication and relationship building
• Flexible work arrangements
• Performance-based incentives (details shared during interview)

Who We Are Looking For

• Strong willingness to learn
• Good interpersonal skills
• Customer-focused mindset
• Team-oriented individuals
• No prior experience required

Shortlisted candidates will be contacted within 24 hours.

Be part of a meaningful healthcare environment and play an important role in creating a smooth and positive experience for patients. We are seeking a service-oriented individual to provide front-line support, manage patient registrations, and assist with daily clinic operations.

Responsibilities:
• Register new and existing patients accurately in the system
• Schedule and manage patient appointments efficiently
• Guide patients through self-registration processes and provide assistance when required
• Attend to patient enquiries and provide timely support
• Handle incoming phone calls and provide relevant information
• Support basic administrative duties and daily clinic operations
• Assist with basic cashiering tasks when required

Requirements:
• Minimum GCE N/O/A Levels or Diploma in any field
• Strong interest in the healthcare industry and patient service
• Good communication and interpersonal skills
• Able to commit for 3 to 6 months
• Able to commence work immediately or within short notice
• Training and guidance will be provided

Interested candidates may submit your updated resume to healthcaretemps@recruitexpress.com.sg

Email Subject: PSA – Leon

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26159676 (Aggie Choo Min Le)

Responsibilities:

• Perform regular checks and diagnostic activities on security systems (such as CCTV and access control) to ensure they are in good working condition.
• Set up security equipment, configure systems, and conduct testing on-site.
• Provide both front and backend support for security, video management systems (e.g., Milestone XProtect), and communication infrastructure.
• Attend to, diagnose, and resolve onsite technical issues/faults within established Service Level Agreements (SLAs).
• Prepare daily maintenance reports and maintain accurate records of service activities.
• Comply with company policies and safety regulations, ensuring work does not interrupt production.

Requirements

• Min Nitec in Information Technology, Computer Engineering, or related technical fields.
• Basic knowledge of IT networking, security systems, and troubleshooting

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25158661 (Yu Xiang He)

Be part of the healthcare industry as a Patient Service Associate / Healthcare Admin Assistant, where you will play a key role in supporting patients and ensuring smooth daily operations at the healthcare facility. This role provides an opportunity to develop valuable customer service and administrative skills while contributing to a meaningful service environment.

Responsibilities:
• Attend to patient registration and appointment scheduling matters
• Provide assistance to patients with self-registration processes
• Handle patient enquiries and provide timely support
• Perform financial counselling and cashiering duties
• Manage incoming calls and provide administrative assistance
• Support other ad hoc operational duties as assigned

Requirements:
• Minimum GCE N/O/A Levels or Diploma in any field
• Good communication and interpersonal skills
• Strong service mindset with the ability to interact professionally with patients
• No prior experience required as training will be provided
• Able to commence work within a short notice period

Interested candidates are welcome to send an updated resume to:
healthcaretemps@recruitexpress.com.sg

Email Subject: PSA – Leon

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Company’s Profile:

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Locations available: Kent Ridge OR Queensway OR West side polyclinics

Job Responsibilities:

• Conduct financial advice to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
• Assist patients in their billing enquiries.
• Collect deposits and any outstanding bills for eligible patients.
• Collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Explain and advise patient on the various forms and the necessary proof of documentation needed.
• Ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• Ensure SAP system is updated whenever these forms are consented by patient.

Requirements:

• At least 1 year experience as Patient Service Associate, experience in any clinic/hospital setting will be a strong advantage
• Strong communication skills, passionate to interact with patients
• Minimum O levels education qualification

Interested candidates may whatsapp your resume to 8977 7062. Only shortlisted applicants will be contacted.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Cassie Chan | R2197426

EnviroDynamics Solutions Pte Ltd | EA No: 12C6285

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. With centres across Singapore and a strong focus on quality teaching, they’re expanding and looking for passionate, dynamic Customer Service Officers to join their growing team.

Job Scope:

• Serve as the first point of contact for walk-in and phone enquiries from parents and students.
• Assist with class scheduling, enrolments, and course-related administrative support.
• Maintain accurate student records and update databases regularly.
• Handle payment collection, issue receipts, and manage basic finance-related tasks.
• Support teachers and centre operations to ensure a smooth learning environment.

Job Requirements:

• Min GCE 'N' Levels
• Good interpersonal skills with ability to liaise with parents/teachers
• Candidates from retail/hospitality/F&B industry welcome to apply
• A team player, independently working and able to prioritize tasks at hand

Working Hours: 3 weekdays + 2 weekend

Working Location: Tampines

Salary: Up to $3,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

Join a Dynamic Team Focused on Customer Engagement, Sales & Brand Growth.

Be part of a fast-paced and supportive environment where you’ll gain hands-on experience in customer service, sales, and marketing campaigns. This role is ideal for individuals who are eager to learn, grow, and build a strong foundation in a people-focused industry.

Responsibilities

• Handle customer interactions in a professional and friendly manner
• Support sales and promotional activities at events and campaigns
• Assist in marketing initiatives and brand engagement efforts
• Work collaboratively with team members to achieve campaign goals

What You Will Gain

• Structured 1-on-1 mentorship and training
• Clear leadership progression pathway
• Local and overseas exposure opportunities
• Supportive, high-energy, and collaborative team culture

Apply now to begin your professional journey with us.

Key Responsibilities

• Handle accounts payable activities, including invoice processing and payment preparation
• Maintain accurate financial records and documentation
• Assist with reconciliation of accounts and resolving discrepancies
• Liaise with internal teams and external vendors on payment-related matters
• Support month-end closing and basic reporting tasks
• Ensure compliance with internal policies and procedures

Requirements

• Diploma or degree in Accounting, Finance, or a related field
• Some experience in accounts payable or general accounting is preferred
• Basic knowledge of accounting principles
• Proficient in Microsoft Excel and general accounting systems
• Good attention to detail and organizational skills

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Total Package: Up $2800+AWS

Working Days: 5.25 days per week (Office hours)

Location: Queenstown

We are seeking a customer-focused and professional Customer Service Associate to join our automotive call centre team. You will be the first point of contact, delivering a smooth and positive customer experience.

Job Description:

• Handle incoming calls, manage customer enquiries, and provide accurate information on products and services
• Route calls to the appropriate departments efficiently
• Serve as the first point of contact for bookings and appointments, ensuring a positive customer experience
• Explain vehicle warranty details, maintenance requirements, and key features clearly to customers

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• Prior experience in customer service or call centre environment is highly advantageous

Location: Outram
Salary: $10.50/hr - $13/hr
Duration: 4 Months


Working Hours:
- 5 days work week
- Monday to Thursday (9.5 hours, inclusive of 1 hour lunch break)
- Friday (9 hours, inclusive of 1 hour lunch break)
[PSA are on staggered working hours and may be rostered to start work from 7.30AM]


Job Description:
- You are responsible for providing front-line services to our patients.
- Your duties and responsibilities include, but not limited to, registration of patients’ visits, appointment scheduling, and collection of payments and provide financial counselling.
- Do note that there is kiosk at the medical center, candidate will need to be open to station there to assist. (Front end customer service)


Job Requirements:
- Min. N/O/Nitec/Higher Nitec/A level/Diploma in any field
- No exp as training will be provided

If interested, please send updated resume via email  jacelynchua@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg

Be part of a meaningful healthcare environment where you will support daily patient interactions, clinic operations, and quality care delivery. This role provides an opportunity to develop valuable healthcare service and administrative skills while working closely with medical teams.

Responsibilities:

• Assist doctors during consultation sessions and support basic examination procedures
• Record and update patients’ information accurately in clinical records and relevant forms
• Perform basic patient care activities such as eye evaluation tests, eye drop instillation, and provide guidance on basic eye care practices
• Assist patients with enquiries regarding payment schemes and clinic processes
• Manage patient registration, appointment scheduling, queue systems, and record retrieval
• Handle billing enquiries, cashiering duties, and front counter operations
• Prepare clinic reports and support daily administrative activities
• Coordinate with doctors, nurses, and internal teams to address patient-related matters
• Support clinic opening and closing procedures when required

Requirements:

• Minimum N/O/A Levels or Diploma in any discipline
• No prior experience required; structured training and guidance will be provided
• Able to commit for a minimum of 3 months
• Available to commence work immediately or within a short notice period
• Strong communication skills with a patient-focused mindset
• Interested in building experience within the healthcare industry

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Patient Services Associate)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599