CUSTOMER RELATIONS EXECUTIVE, BYD / 比亞迪客戶關係主管 job vacancy, jawatan kosong in Shah Alam at SISMA AUTO (KL) Sdn Bhd - 21 June 2026 | Jobstore.com

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Jobs in Malaysia   »   Jobs in Shah Alam   »   Customer Service jobs   »   CUSTOMER RELATIONS EXECUTIVE, BYD / 比亞迪客戶關係主管
Banner for CUSTOMER RELATIONS EXECUTIVE, BYD / 比亞迪客戶關係主管 job by SISMA AUTO (KL) Sdn Bhd

CUSTOMER RELATIONS EXECUTIVE, BYD / 比亞迪客戶關係主管

Shah Alam, Selangor, MY
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一般職責

  • 始終以SISMA Auto的最佳利益為出發點。
  • 始終嚴格遵守比亞迪和/或Sisma Auto的所有現行流程、政策、指南和文件要求。
  • 以便及時了解流程的任何變更並相應地調整行為。
  • 尊重權威
  • 始終保持禮貌和專業的態度
  • 始終保持整潔專業的形象,遵守相關準則和/或按要求穿著制服。
  • 始終以最大的尊重和專業精神對待客戶。
  • 與同事/下屬/上司保持有效和開放的溝通,討論回饋、問題,尋求和提供改進建議。
  • 履行管理層合理要求的任何其他職責。
  • 為確保所有直接下屬也遵守上述一般準則。
  • 務必準時。
  • 認真完成所有分配的訓練任務。
  • 做好根據管理階層要求加班的準備。

主要職責

  • 為了支援SISMA Auto的客戶關係管理(CRM)策略,以實現一流的客戶服務
  • 制定短期和長期客戶關係管理 (CRM) 目標,以提升 SISMA AUTO 的整體業績
  • 確定 CRM 可以補充和改進 SISMA AUTO 現有流程的領域
  • 負責管理客戶關係管理計畫的製定、執行和完成,以實現目標
  • 制定指導方針並實施內部活動,以提高 CRM 的採用率和使用率
  • 為了支援SISMA Auto的客戶體驗管理(CEM)
  • 為了支援SISMA AUTO與其客戶之間的溝通
  • 支援收集和分析客戶回饋,並制定策略或糾正措施以解決任何已發現的問題。
  • 與行銷、銷售和售後團隊持續合作,根據他們的需求客製化CRM系統。
  • 為團隊提供合適的工具,以衡量和改善其績效和客戶服務。
  • 根據組織的需要,您可能還會被指派其他任務和職責。
  • 醫療福利
  • 極具吸引力的佣金方案
  • 加班津貼

Job Location
19, JALAN PERINTIS U1/52, TEMASYA INDUSTRIAL PARK GLENMARIE
Click to view the location on Google maps

Company Overview

SISMA Auto is an authorized super dealer and service provider for Jaguar and Land Rover in Malaysia. Sisma Auto commenced operations in 1994 as the sole importer, distributor and exclusive accredited aftersales service provider for Jaguar cars in Malaysia. For 20 years SISMA Auto built the Jaguar brand in Malaysia and has invested significantly over the years to provide services benefiting its VIP customers. "2014 marks 20 years of SISMA Auto with Jaguar. What better way to celebrate this milestone than to add Land Rover, another iconic British brand to our family. We are excited about the future potential for both brands in Malaysia and look forward to what the next 20 years will hold", said Syed Khalil, Managing Director, SISMA Auto. In 2014 Jaguar Land Rover (Malaysia), a joint venture between SISMA Auto and Sime Darby Motors, as its exclusive importer for Jaguar and Land Rover in Malaysia. The joint venture was formed via SISMA Auto’s acquisition of a 40% share in Sime Darby Motors’ Land Rover (Malaysia), which was then renamed Jaguar Land Rover (Malaysia). Jaguar Land Rover (Malaysia) in turn appointed SISMA Auto as dual brand Jaguar Land Rover super dealers across Malaysia. The joint venture takes advantage of more than 50 years of cumulative experience the respective joint venture partners have accumulated with Jaguar and Land Rover in Malaysia. SISMA Auto is the automotive arm of the Sisma Group of Companies. The SISMA Group is proudly a second-generation family owned group of companies. SISMA Auto’s commitment to growth of both Jaguar and Land Rover brands in Malaysia led to opening of two major new branch in less than a year. The first was its city showroom, SISMA Auto Kuala Lumpur, at Menara Worldwide, Jalan Bukit Bintang, which commenced operations in October 2014. The company has officially opened its new Glenmarie 3S centre in June 2015. SISMA Auto is also investing up to RM20 million in a new Jaguar Land Rover 3S centre in Penang to cater to the Northern region. In the meantime, the company has opened an interim facility.

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Company Summary
SISMA AUTO (KL) Sdn Bhd company logo
SISMA AUTO (KL) Sdn Bhd
icon for SISMA AUTO (KL) Sdn Bhd company size
51-100 employees
icon for SISMA AUTO (KL) Sdn Bhd industry of business
Automobile / Vehicle
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