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CUSTOMER RELATIONS EXECUTIVE, BYD

Shah Alam, Selangor, MY

SISMA AUTO (KL) Sdn Bhd

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Full-time

Junior Executive

GENERIC RESPONISBILITIES

To always act in SISMA Auto’s best interests
To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
To stay updated to any changes in the processes and modify behaviors accordingly
To respect the authorities
To always behave in a courteous and professional manner
To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
To always treat customers with the utmost respect and professionalism
To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
To perform any other duties reasonably requested by the Management
To ensure any direct reports also adhere to the above general guidelines
To be punctual at all times
To diligently complete all training assigned
To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
To identify areas where CRM can complement and improve SISMA AUTO existing processes
To manage development, execution and completion of CRM plans to achieve the goals
To develop instructions and implement internal campaigns to improve CRM adoption and usage
To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
To support communication between SISMA AUTO and its customers
To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
To Provide appropriate tools for the teams to measure and improve their performance and customer service
Other tasks and responsibilities may be assigned to you based on the needs of the organization.

Medical Benefits
Attractive Commission Scheme
Overtime (OT) Allowance

Job Location

19, JALAN PERINTIS U1/52, TEMASYA INDUSTRIAL PARK GLENMARIE

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Company Overview

SISMA Auto is an authorized super dealer and service provider for Jaguar and Land Rover in Malaysia. Sisma Auto commenced operations in 1994 as the sole importer, distributor and exclusive accredited aftersales service provider for Jaguar cars in Malaysia. For 20 years SISMA Auto built the Jaguar brand in Malaysia and has invested significantly over the years to provide services benefiting its VIP customers. "2014 marks 20 years of SISMA Auto with Jaguar. What better way to celebrate this milestone than to add Land Rover, another iconic British brand to our family. We are excited about the future potential for both brands in Malaysia and look forward to what the next 20 years will hold", said Syed Khalil, Managing Director, SISMA Auto. In 2014 Jaguar Land Rover (Malaysia), a joint venture between SISMA Auto and Sime Darby Motors, as its exclusive importer for Jaguar and Land Rover in Malaysia. The joint venture was formed via SISMA Auto’s acquisition of a 40% share in Sime Darby Motors’ Land Rover (Malaysia), which was then renamed Jaguar Land Rover (Malaysia). Jaguar Land Rover (Malaysia) in turn appointed SISMA Auto as dual brand Jaguar Land Rover super dealers across Malaysia. The joint venture takes advantage of more than 50 years of cumulative experience the respective joint venture partners have accumulated with Jaguar and Land Rover in Malaysia. SISMA Auto is the automotive arm of the Sisma Group of Companies. The SISMA Group is proudly a second-generation family owned group of companies. SISMA Auto’s commitment to growth of both Jaguar and Land Rover brands in Malaysia led to opening of two major new branch in less than a year. The first was its city showroom, SISMA Auto Kuala Lumpur, at Menara Worldwide, Jalan Bukit Bintang, which commenced operations in October 2014. The company has officially opened its new Glenmarie 3S centre in June 2015. SISMA Auto is also investing up to RM20 million in a new Jaguar Land Rover 3S centre in Penang to cater to the Northern region. In the meantime, the company has opened an interim facility.

Company Summary

SISMA AUTO (KL) Sdn Bhd