Sales Admin

Job Description:

As a Sales Admin, you will play a critical supporting role in Revenue’s sales operations. This position is ideal for a detail-oriented junior executive or fresh graduate who wants exposure to payment solutions, merchant onboarding, and bank coordination within a fast-moving fintech environment.

You will work closely with Sales, Operations, and external partners (including banks) to ensure applications, documentation, and requests are processed accurately and on time.

Key Responsibilities:

Merchant Onboarding & Documentation Support

• Prepare, process, and verify merchant applications (payment terminals, CMS, reseller, channel partners).
• Collect and check documentation for accuracy and completeness before submission to acquiring bank or internal teams.
• Track application status and follow up on outstanding items, escalating where necessary.
• Assist in account setup for online merchant and update system records.
• Maintain organized records, including contracts, IDs, submission dates, and status in tracking sheets/systems.

Internal & External Coordination

• Liaise with internal teams (Operations, Support, Sales, Finance, Compliance, Credit, Fraud, Tech) to progress merchant onboarding and operational requests.
• Communicate clearly and professionally via email to internal teams and external partners when required.
• Coordinate with banking partners for sales slips and document submissions, both online and physical.

After-Sales Support

• Open and manage service request tickets (termination, servicing, maintenance).
• Monitor ticket progress and follow up with relevant teams to ensure timely resolution.
• Perform online maintenance tasks where applicable.

Documentation & Tracking

• Prepare and submit required documentation to banks.
• Maintain accurate records, including submission dates, status updates, and completion timelines, in tracking spreadsheets.
• Update merchant and reseller records in systems, including creation of new reseller codes.

System & Process Maintenance

• Perform maintenance tasks related to merchant records.
• Ensure all actions are compliant with internal SOPs and audit requirements.

Sales Support & Merchant Liaison

• Handle resellers enquiries and route issues to the appropriate team.
• Provide resellers with information related to status and next steps.

Qualifications:

• Minimum SPM qualification.
• Fresh graduates or candidates with 0–2 years of experience in admin, operations, or sales support.
• Experience in a sales support or administrative role is an advantage, especially within the financial services or payments industry.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational, multitasking, and communication skills.
• A proactive attitude and ability to work independently or as part of a team.