Customer Service Representative

Job Descriptions:

• Handle customer inquiries promptly and professionally through phone calls and WhatsApp.
• Provide accurate and detailed product/service information to customers.
• Record, update, and maintain customer details in the system to ensure data accuracy.
• Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary.
• Ensure high levels of customer satisfaction by delivering timely and effective support.

Requirements:

1. Fluent in Malay (spoken & written) is preferably.
2. Fluent in Chinese (spoken & written) is an advantage.
3. SPM/STPM/Diploma/Degree in any field.
4. Prior experience in customer service, call center, or telesales is an advantage.
5. Able to work under pressure and meet daily targets.
6. Willing to work shift schedules, including weekends and public holidays.
7. Positive attitude and good problem-solving skills.

Company Benefits:

• Basic salary + Shift Allowance + Fix Allowance
• EPF, SOCSO, and EIS contributions
• On-the-job training provided
• Career advancement opportunities
• Supportive team environment

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Free snacks / Happy hours