GENERAL MANAGER (BUSINESS TRANSFORMATION)

JOB SUMMARY:

We are seeking a dynamic and visionary General Manager (Business Transformation) to lead and drive strategic transformation initiatives across the Hotel Seri Malaysia network. This role is responsible for enhancing operational efficiency, accelerating digital transformation, and delivering sustainable business growth.

JOB RESPONSIBILITIES:

• Lead the development and execution of business transformation strategies aligned with organizational goals.
• Identify gaps in current processes and implement improvement initiatives to enhance efficiency and productivity.
• Drive digital transformation, innovation, and automation across hotel operations.
• Oversee change management initiatives to ensure smooth adoption of new systems and processes.
• Collaborate with key stakeholders to align transformation efforts with business priorities.
• Monitor and evaluate performance metrics to ensure successful implementation of transformation initiatives.
• Provide strategic insights and recommendations to senior management on business performance and opportunities.
• Lead cross-functional teams in delivering transformation projects within scope, timeline, and budget.
• Drive cost optimization initiatives while maintaining service quality and operational standards.  

JOB REQUIREMENTS:

• Bachelor’s Degree in Business Administration, Management, Finance, or related field (Master’s Degree is an added advantage).
• Minimum 10–15 years of working experience, with at least 5–8 years in senior leadership roles.
• Proven experience in business transformation, change management, or process improvement initiatives.
• Strong analytical thinking and problem-solving skills.
• Excellent leadership and stakeholder management capabilities.
• Strong communication and presentation skills.
• Experience in hospitality industry is an added advantage.
• Results-driven with strong focus on performance improvement and cost efficiency.

PREFERRED ATTRIBUTES:

• Experience managing large-scale transformation or turnaround projects
• Exposure to digitalization, automation, or system implementation
• Strong strategic planning and execution capability

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Dental insurance
• Paid training and development
• 12 rooms per night
• Staff Meal
• Telephone