Outlet Manager / 門市經理

An Introduction The Olive Tree Group

The Olive tree is a progressive organization specializing in the development of dun and quality dining experience throughout Malaysia. 

Founded and driven by restaurant entrepreneur Leslie Gomez, the group was established in 2003 and now operates 30+ high-performance restaurants and pubs with exciting projects under development.

The Olive tree group owns and operates our own restaurants and pubs and partners with chefs from India and locally to facilitate the development of their brands in Malaysia. Since its beginning, the Olive Group has developed and managed many of Malaysia’s most successful dining outlets.

Mission Statements

To exceed customers’ expectations relating to quality dining and relaxing experiences in the areas of cousins, services and ambience at the same time establishing the growth and feasibility of the company for long term benefits of employment, customer services, shareholders, partners and suppliers.

Vision Statement

The vision is to produce efficient high-quality cuisine, in interactive kitchen environments where possible, with ingredients that are fresh, locally produced, or where required, the best available imported products.

The predominant themes of commitments are:

          To create conceive and maintain products and services of genuine quality

         To offer our services at a value-for-money price point

         To motivate and support members of our team at all levels

         To grow the brand name internationally

Company Objective

The company’s objective is to establish superior dining and lifestyle facilities in prime locations that offer a high-quality dining experience in a friendly relaxed environment at an affordable price which would represent excellent value for money. Our aim is to have total satisfaction from our customers.

At the same time, any developments must contribute to the overall profitability of the company.

To achieve these objectives, chefs are recruited with the highest set of qualifications and experiences, staff are trained to a high level and the ingredients are sourced out from the best available locations. The live bands are sourced out from the highest of recommendations and DJs are vetted to make sure that the music standards are coordinated to the standard of the ambiences the restaurant or pub embodies.

Business Model

The important aspect of our business is to define our products, the awareness of our customer base, creating our customer satisfaction, encouraging and developing customer loyalty, taking our customer feedbacks and comments and implementing effective promotions and marketing activities, having consistent training implemented and believing strongly in professional practice and procedures.

Financial Standings

The company has enjoyed successful profitability to date and has a sound financial base with a good annual turnover which grows at a significant rate. This solid financial base and our consolidated income, has enabled the group to continue to move forward with a brand expansion and further develop quality restaurants and pubs; and as a result, is in position to fund any future operations, expansion or franchise development through its internal financial recourses.