Customer Service Executive / Air Freight ( HQ )

Key Responsibilities:

• Handle customer inquiries via phone, email, and in person
• Provide accurate information and timely updates to clients
• Coordinate with operations and internal teams to ensure service delivery
• Assist in resolving customer issues, complaints, and follow-ups
• Maintain proper documentation and records of customer interactions
• Support daily operational tasks at KLIA
• Ensure high standards of customer service are maintained at all times

Requirements:

• Diploma or Degree in any field
• 1–3 years of customer service experience in Air Freight (fresh graduates are encouraged to apply)
• Good communication skills in English and Bahasa Malaysia
• Mandarin speaking is an added advantage (to liaise with Mandarin-speaking clients)
• Basic computer skills (Microsoft Office)
• Able to work in a fast-paced environment
• Strong interpersonal and problem-solving skills
• Positive attitude and customer-focused mindset
• Able to work shifts, including weekends and public holidays

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities