Total 3,948 support analyst job vacancies in Malaysia

Job Scope
Financial Planning & Analysis

• Perform monthly, quarterly, and reforecast financial analysis and reporting activities.
• Analyze headcount trends, structural fixed costs, and year-over-year financial performance.
• Conduct gross margin analysis by product line, offer mix, and country.
• Monitor topline performance and provide insights on revenue, profitability, and business drivers.
• Support financial planning, budgeting, forecasting, and management reporting processes.

Reporting & Analytics

• Develop and maintain financial dashboards, analytical reports, and performance tracking tools.
• Perform detailed analysis on product mix, cost evolution, foreign exchange impacts, and profitability trends.
• Ensure data accuracy through reconciliation, validation, and consistency checks.
• Support master data maintenance and reporting structures.

Process Improvement & Automation

• Drive automation initiatives to reduce manual reporting effort and improve reporting efficiency.
• Build and maintain financial models, simulation tools, and standardized reporting templates.
• Enhance reporting processes through the use of Excel, Power Query, Power BI, and other analytical tools.
• Document and maintain reporting methodologies and automation solutions.

Stakeholder Management

• Partner with regional finance teams and business stakeholders to provide financial insights and support decision-making.
• Prepare clear and concise commentary on financial performance and key business trends.
• Support ad-hoc analysis and business requests from management.

Requirement

• Bachelor's Degree in Finance, Accounting, Economics, Business, or a related discipline.
• Minimum 3 years of experience in FP&A, financial controlling, commercial finance, or financial analysis.
• Strong understanding of financial statements, gross margin analysis, budgeting, forecasting, cost controlling, and management reporting.
• Experience working with ERP and financial planning systems such as Oracle, SAP, Hyperion, EPM, or equivalent.
• Advanced Excel skills, including financial modelling, data analysis, reconciliation, and reporting automation.
• Experience with Power Query, Power BI, VBA, or other data visualization and automation tools will be advantageous.
• Experience in a regional or multi-country environment is preferred.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

The candidate will join the Private Bank KYC Client Ongoing Review Team, which supports periodic reviews of existing private banking clients. The role focuses on ensuring that client profiles, account activities, and documentation remain consistent with the purpose of the banking relationship and comply with the bank’s Anti-Money Laundering / Countering the Financing of Terrorism (AML/CFT) requirements.

The candidate will be responsible for reviewing completed KYC (Know Your Customer) ongoing reviews, identifying potential risk issues, providing guidance to stakeholders, and supporting the bank’s overall AML control framework.

Key Responsibilities

• Perform quality review of KYC periodic ongoing reviews (OGRs) for existing private banking clients.
• Ensure reviews are completed according to internal AML policies, Private Bank procedures, and regulatory requirements.
• Assess whether the client’s profile, source of wealth, source of funds, account activity, and transaction behaviour remain appropriate for the private banking relationship.
• Review cases previously closed with conditions and decide whether the conditions can be removed, or whether further escalation or action is required.
• Identify potential AML/CFT risks, documentation gaps, control issues, or unusual client activity.
• Provide clear and timely guidance to Relationship Managers, Front Office, Compliance, Operations, and other stakeholders.
• Handle escalations and propose practical closure strategies or action plans.
• Support AML-related projects as a subject matter contributor or stakeholder.
• Prepare management reports on key operational risk items, review status, exceptions, and control issues.
• Suggest process improvements to strengthen review quality and reduce repeat findings from Business Compliance, Group Compliance, Internal Audit, or External Audit.

Key Requirements

• At least 3 years of hands-on experience in AML (Anti-Money Laundering), KYC (Know Your Customer), client onboarding review, or ongoing periodic review.
• Prior experience in Private Banking, Wealth Management, or handling high-net-worth client reviews is preferred.
• Familiarity with MAS Notice 626 and/or international AML/CFT standards.
• Good understanding of client due diligence, enhanced due diligence, source of wealth, source of funds, risk assessment, and ongoing monitoring.
• Strong analytical skills with the ability to review data, documents, client activity, and risk indicators.
• Strong attention to detail and ability to manage a high volume of review cases within deadlines.
• Good written and verbal communication skills, with the ability to explain review findings clearly to stakeholders.
• Proficient in Microsoft Office, especially Excel, PowerPoint, and Word.
• Able to work independently, manage multiple priorities, and operate in a fast-paced banking control environment.
• Team player with a diligent, hands-on, and solution-oriented working style.

KYC Periodic Review,KYC Ongoing Review,Client Due Diligence (CDD),Enhanced Due Diligence (EDD),Anti-Money Laundering (AML),Countering the Financing of Terrorism (CFT),Source of Wealth (SOW),Source of Funds (SOF),Private Banking,Wealth Management,High-Net-Worth Clients,MAS Notice 626,Client Risk Assessment,Ongoing Monitoring,Quality Review / Quality Control,Management Reporting

• Support General Price Increase (GPI) Exercise
• Assist in compiling monthly incentive plans for Global Customers’ GPI review.
• To clarify pricing terms.
• Maintenance of Rates
• Support rate setup or updates in Express Billing
• Maintenance of Global Agreements
• Support post-activation maintenance activities
• Update Global Customer Agreement information

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

The OneSource & SAP Tax IT Analyst is a hands-on role within Renesas’ Enterprise Applications organization, supporting OneSource and SAP S/4HANA implementation and post go-live support for global tax processes. The role focuses on the functional support of OneSource as the primary tax engine integrated with SAP S/4HANA.

This position requires strong ownership, structured problem solving, and the ability to work independently after appropriate training and ramp-up. The candidate will collaborate with tax business users, FI SAP Analysts, project teams, and cross-functional IT stakeholders to deliver stable, efficient, and sustainable tax technology solutions. This role also provides exposure to global business processes and the opportunity to contribute to a large-scale SAP S/4HANA implementation project.

Role and Responsibilities:

• Support SAP S/4HANA implementation and post go-live operations for global tax processes, with OneSource as the primary tax engine solution.
• Configure, maintain, and support OneSource, including tax rules, tax determination, mapping, master data support, and tax calculation validation.
• Analyze and resolve tax-related incidents, interface issues, and SAP S/4HANA–OneSource integration issues.
• Translate tax and finance business requirements into practical SAP S/4HANA and OneSource solutions, including change requests and enhancements.
• Support testing, documentation, deployment readiness, user training, and post-deployment stabilization.
• Coordinate with internal teams and external support partners to ensure tax-related deliverables are completed with quality and consistency.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Manage user access lifecycle including provisioning, modification, and de-provisioning across systems.
• Handle IAM service requests and incidents, working with IT and business teams to resolve access issues.
• Support access reviews and certification campaigns to ensure compliance with security policies.
• Maintain IAM documentation and audit reports aligned with standards such as ISO/IEC 27001 and guidelines from the Monetary Authority of Singapore.

Requirements:

• Degree in IT, Computer Science, or related field with 3–5 years of IAM or IT operations experience.
• Experience with IAM technologies, such as Microsoft Active Directory and Microsoft Azure Active Directory.
• Knowledge of IAM lifecycle and access control principles.
• Familiarity with ITSM tools and scripting, such as ServiceNow, PowerShell, or Python.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Reports To: Executive Chairman

Location: Singapore / Hybrid

About the Responsible FintechInstitute

The Responsible Fintech Institute is dedicated to advancing theconvergence of traditional finance (TradFi) and decentralized finance (DeFi)through regulated, compliance-centric infrastructure. We champion the"Finternet" strategy, advocating for responsible innovation,Real-World Asset (RWA) tokenization, and the safe deployment of emergingtechnologies like Agentic AI. A core part of our mission involves bridging thegap between digital asset platforms, regulatory bodies, and law enforcement tobuild a trusted global financial ecosystem.

Role Overview

This is a unique, accelerated-growth opportunity designed for ahigh-calibre early-career professional or an exceptional fresh graduate.Operating as a strategic right-hand and operational partner to the ExecutiveChairman, you will gain a front-row seat to executive decision-making and theglobal digital economy. This role requires a highly analytical, high-agencyindividual who is as comfortable managing complex strategic projects as theyare executing the day-to-day administrative and digital operations that keepthe Institute running. You will wear many hats—from driving high-priorityinitiatives and managing technical tools to owning our public communicationsand internal administration.

Key Responsibilities

Strategic Execution & Advisory

• Drive Core Initiatives: Support and track the progress of key Institute frameworks and concept papers, particularly those focusing on sovereign infrastructure architectures, compliant stablecoins, and RWA tokenization.
• Research & Executive Briefing: Conduct deep-dive research into Industry 4.0, Agentic AI, and global regulatory shifts, synthesizing complex findings into concise, actionable briefing materials for the Executive Chairman.
• Strategic Alignment: Act as an active sounding board and analytical partner, helping ensure that Institute projects align with the Finternet manifesto and compliance-first design principles.

Digital Product & ProjectManagement

• Project Coordination: Manage and support the end-to-end development cycles for proprietary digital utilities, platforms, and technical solutions designed by RFI.
• Cross-Functional Execution: Serve as the connective tissue between technical development teams, compliance experts, and external partners, ensuring clear documentation and smooth communication.
• Lifecycle Tracking: Monitor milestones, manage resource allocation, and proactively clear operational bottlenecks from the initial scoping phases through to beta testing and market launch.

Communications & EcosystemManagement

• Digital Presence & Content: Take ownership of the RFI website and social media channels. Maintain, update, and generate content that amplifies our strategic narrative, announces key initiatives, and engages our global audience of industry stakeholders.
• Ecosystem Engagement: Help manage communications and relationships with a high-level network of Executive Fellows, academic partners, international advisors, and joint venture collaborators.
• Bridge Law Enforcement & Crypto: Support the logistical and strategic coordination of dialogues, roundtables, and policy working groups connecting digital asset platforms with regulators.
• Executive Drafting: Prepare primary drafts for talking points, diplomatic correspondence, and strategic narratives for the Executive Chairman's engagements at international summits.

Operations & Administration

• Core Administration & Payroll: Manage the day-to-day administrative backbone of the Institute, including processing payroll, tracking expenses, and ensuring fundamental business operations run smoothly.
• Workflow Optimization: Streamline internal workflows by liaising with corporate service providers, PR teams, and accounting partners to ensure seamless operational compliance and efficiency.
• Event & Program Support: Assist in the operational planning and execution of global initiatives, including the Institute's flagship digital assets summits and executive training programs.
• Executive Leverage: Proactively manage the Executive Chairman’s schedule and commitments, anticipating needs and ensuring leadership focus remains on high-leverage activities.

Qualifications

• Experience: 0–3 years of professional experience. Backgrounds in management consulting, corporate strategy, technical project management, or high-growth startups are highly advantageous. Exceptional fresh graduates with strong internship pedigrees will be strongly considered.
• Education: Strong academic track record with a degree in Business, Economics, Computer Science, Engineering, Law, or a related discipline from a top-tier institution.
• Capabilities: Outstanding analytical horsepower. You possess the ability to deconstruct complex, ambiguous problems and build structured, logical solutions.
• Digital & Content Savvy: Experience with (or a strong willingness to learn) website content management systems (e.g., WordPress) and professional social media management (e.g., LinkedIn, X).
• Project & Admin Mindset: Strong organizational skills with a practical understanding of project management principles, a keen interest in digital product development, and the meticulousness required for administrative and payroll duties.
• Communication: Sharp, precise written and verbal communication skills. You can distill dense, complex information into clear, executive-ready insights.
• Mindset: High agency, adaptable, and self-directed. You are a rapid learner who thrives in a fast-paced environment and leaves their ego at the door, ready to take ownership of both high-level strategy and essential operational tasks.

Microbiologist (QC Analyst/ Pharma/ Contract)

12 Months Contract

Location : Gul Circle (5 mins walk from MRT)

Basic Salary : Up to $5,500 depending on experience

Industry : Pharmaceutical

Responsibilities

• Executing analytical testing in a timely manner, ensuring adherence to the committed scheduled plans
• Performing his/ her tasks in accordance with cGMP and HSE requirements, and with the associated instructions, procedures, records, related to these tasks
• Recording all expected raw data, calculations, information, related to his/her tasks, to comply with cGMP and data integrity requirements
• Ensuring that is trained and qualified to the assigned analytical testing that requires to be qualified
• Performing the QC data review of executed tests by other analysts in a timely manner, ensuring adherence to the committed scheduled plans
• Informing his/her manager of any quality or HSE event (deviations, OOx,…) in a timely manner to ensure investigation and impact assessment are performed appropriately
• Participating actively to any investigation, where is involved, to ensure investigations and impact assessment are performed appropriately
• Executing assigned CAPAs related to remediation plans, continuous improvements
• Ensuring that his/her lab/facilities, lab instruments are kept in a quality and safety status to ensure that they can be used appropriately.
• Owning assigned stability studies, in compliance with approved stability program
• Ensuring the issuance and review of all deliverables related to assigned stability studies, such as risk assessment, protocols, reports, data trending, deviations, and summary reports
• Ensuring that sampling and testing related to stability is executed in a timely manner and stability results trend performed on time, including reports issuance
• Ensuring that all expected stability data (including events, change control…) are compiled in a proper way, to provide appropriate data trending and statistical analysis of stability studies, in compliance with associated stability protocols

Additional Accountabilities

• Review analytical results and perform audit trail review before batch release.
• Carry out on-the-job training for General and Specific Analytical Method to QC analysts and chemical technicians, by incorporating cGMP and safety aspects of the procedures.
• Perform troubleshooting of equipment in the laboratory and provide guidance to QC analysts on the troubleshooting.
• Trained and work independently on specific testing method
• Ensure availability of workplace risk assessment and safe working procedures for contractors and the quality personnel. Ensure safe working in all areas of work by practicing and communicating safety message at +QDCI Sanofi Manufacturing System (SMS) Awareness, Life Saving Rules (LSR), GMP/Data Integrity Awareness
• Other responsibilities that are not included in the above are related to quality assignments.

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Our client is a leading global technology company with a strong presence in digital platforms, innovation, and large-scale software systems. They are currently seeking a highly analytical and business-focused Data Analyst to drive data-driven decision-making, operational excellence, and strategic insights across a large-scale customer support and business operations environment.

This is a 12-months contract role.

Responsibilities

• Analyze large and complex datasets using SQL, Python/R, Tableau, Hive, Presto, and other big data technologies.
• Develop and execute data science and analytics initiatives that support business strategy and operational performance.
• Design, build, and maintain advanced analytical models, dashboards, and reporting frameworks to generate actionable insights.
• Partner with cross-functional stakeholders to identify opportunities, solve business challenges, and drive continuous improvement.
• Present data-driven recommendations and insights to both technical and non-technical audiences, including senior leadership.
• Establish scalable reporting systems, performance metrics, and KPIs to support operational efficiency and decision-making.
• Mentor analysts and contribute to best practices in analytics, reporting, and data science.

Requirements

• 2 years of experience in data analytics, data science, business intelligence, or operational support within a technical environment.
• Advanced SQL skills, including developing, optimizing, and maintaining complex queries.
• Hands-on experience with data visualization and big data tools such as Tableau, Hive, Presto, Python, or R.
• Strong understanding of operational metrics, KPI development, reporting architecture, and data pipelines.
• Proven ability to translate complex data into clear business insights and strategic recommendations.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making at multiple levels.
• Experience working with large-scale datasets and delivering measurable business outcomes through analytics.
• Exposure to customer operations, support organizations, or scaled service environments is advantageous.

Product area

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Job description

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Additional job description

As a Workspace Trust and Safety Engineering Analyst, you will develop insights on abuse trends and establish a foundation for managing various Trust and Safety escalations across Workspace. This role is crucial in streamlining related processes and ensuring a safer Workspace experience for all users (both consumers and Workspace enterprises). You will be a partner to bring together teams to address the most critical abuse problems impacting our users. You will identify, quantify, and help address the problems and work across Google and the broader industry.

Qualifications

Job responsibilities

• Extract, transform, and analyze Google Workspace log data using advanced analytical methods to solve abuse challenges, investigate escalations to uncover vulnerabilities and tactics used by bad actors.
• Lead comprehensive analyses to deliver insights on abuse trends, directly contributing to the design and improvement of anti-abuse product protections.
• Partner with Engineering, Product Managers (PMs), Program Managers (PgMs), Data Scientists, and external groups to qualify, quantify, and understand complex abuse challenges while co-developing company-wide counter-abuse strategies and improvements.
• Establish foundational frameworks to streamline Workspace Trust and Safety escalations, and quantify the impact of anti-abuse teams to build internal and external awareness of best practices.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
• 2 years of experience managing projects and defining project scope, goals, and deliverables.
• 2 years of experience in manipulating data sets using SQL or other programming or scripting languages.

Preferred qualifications

• Master's degree in a quantitative discipline.
• 2 years of experience with one or more of the following languages: SQL, R, Python, or C++.
• 2 years of experience with machine learning systems.
• Excellent written and verbal communication skills.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

Supply Chain & Logistics Analyst
6 Month Initial Contract

Our client is a global multinational organization seeking a Supply Chain & Logistics Analyst to support its international distribution and logistics operations. This role offers exposure to global stakeholders and the opportunity to contribute to supply chain reporting, logistics analysis, freight management, and process improvement initiatives.

Responsibilities

Logistics Operations

• Maintain freight pricing structures and logistics-related data.
• Support freight and duty calculations within SAP.
• Review freight invoices and billing documentation against shipment records and agreed commercial terms.
• Manage freight accrual reporting and reconciliation activities.
• Process purchase requests and monitor payment completion.
• Coordinate with freight forwarders, shipping lines, and external logistics partners.

Analysis, Reporting & Projects

• Prepare monthly logistics dashboards, KPI reports, and management presentations.
• Consolidate and analyse global distribution cost forecasts.
• Support annual sustainability and insurance reporting activities.
• Design, develop, and maintain scalable reporting solutions.
• Identify process improvement opportunities across logistics, warehousing, and distribution functions.
• Participate in global supply chain and manufacturing initiatives as a logistics representative.

Requirements

• Minimum 3 years of relevant working experience.
• Experience in SAP is essential.
• Strong analytical and reporting capabilities.
• Advanced Excel skills including Pivot Tables, Power Query, and Macros.
• Exposure to Power BI or dashboard development would be advantageous.
• Ability to manage multiple priorities and deadlines effectively.
• Strong communication skills and experience working with regional or global stakeholders.
• Logistics, supply chain, procurement, finance operations, or distribution experience will be viewed favorably.
  
  To Apply
  
• Please submit your resume in Word format to Kerry Consulting. Registration No: R1439740
  Licence No: 16S8060

The Opportunity

• Adecco is partnering with a global technology company to look for a Business Operation Analyst who is focused on using data, analytics, and AI to improve operational performance, customer support effectiveness, and business decision-making at scale. The position requires a combination of technical expertise, strategic thinking, stakeholder management, and data storytelling to drive measurable business impact. 

The Talent

Required Skills & Experience

• 2–4 years of experience in analytics, operations support, or a technical environment.
• Strong understanding of operational metrics and KPI measurement.
• Advanced SQL skills and experience with tools such as Python/R, Tableau, Hive, and Presto.
• Strong data visualization, reporting, and dashboard development capabilities.
• Excellent communication and stakeholder management skills.
• Ability to convert complex analytical findings into business recommendations.

Preferred Qualifications

• Experience in customer operations, support operations, or service-oriented environments.
• Proven ability to work with large-scale datasets and big data technologies.
• Track record of driving measurable business outcomes through analytics.
• Experience leveraging AI tools to enhance analysis, productivity, and decision-making.

Job Description

• Develop and execute data-driven strategies to support business and operational objectives.
• Build analytical models and generate actionable insights from large and complex datasets.
• Design, maintain, and enhance dashboards, reporting systems, and performance metrics.
• Lead cross-functional analytics projects and provide strategic recommendations to stakeholders.
• Translate complex data into clear, actionable narratives for technical and non-technical audiences.
• Mentor team members and promote best practices in analytics and data science.
• Identify opportunities for process improvement, automation, and innovation.

Next Step:

• Send your updated cv at JiaYi.Lim@adecco.com
• Email Subject: Business Operation Analyst (Tech MNC)
• Only shortlisted candidates will be contacted

Lim Jia Yi

EA License No: 91C2918

Personnel Registration Number: R24119814

UOB Kay Hian (UOBKH) is a regional financial services Group headquartered in Singapore. We are a widely recognized brand in every country where we have operations. We have a reputation built on our responsive and discreet service. In Singapore, we are the largest (registered trading representatives) domestic broker. In addition to our broking agency services in equities, bonds, CFDs, DLCs, Robo, LFX and commodities, we provide high value-added services in corporate advisory and fund raising, leveraging our wide network of corporate contacts and deep distribution capabilities to execute IPOs, secondary placements and other corporate finance and investment banking activities.

Career with Regional Credit, UOBKH

As part of our robust growth in the structured credit space, we have openings for (Senior) Credit Analyst in the Regional Credit (RC) department. RC, an integral part of our structured debt franchise in Asia, has the principal mandate for all wholesale structured debt products offered by UOBKH across the various business units, including prime brokerage, private wealth management, structured finance, and structured solutions well as our regional brokerage firms. All of our financing (proposals) commitments are structured, processed, and proposed through RC. This department plays a core role in delivering our strategy in the markets we choose to operate in.

What is the job like?

• Providing in-depth credit and fundamental analysis including assessment and valuation of multiple asset classes (e.g. listed shares, bonds, derivatives, structured products, properties, etc) as potential collateral
• Reviewing and analyzing regional capital market activities and corporate actions (e.g. privatization, corporate takeover, rights issue, IPO, etc).
• Presenting financing proposals to the Credit Committee and addressing all credit queries pertaining to the financing requests.
• Reviewing legal documentation before activation of the credit facility, and ensuring proper compliance with local and international regulations and the UOB Kay Hian credit policy guidelines.

Who are we looking for?

• A good degree preferably in Accounting and Finance, CFA, CA or MBA from a reputable university
• At least 1 - 2 years of credit and financial analysis experience, preferably from a reputable financial institution. Applicants with excellent academic achievements, including those without prior work experience, are encouraged to apply
• A good working knowledge and understanding of companies listed on the regional stock exchanges will be useful and advantageous
• Strong written and oral communication skills in English and in Chinese or Bahasa Malaysia/ Indonesia are essential for this role due to regional coverage
• Numerate, analytical, well organized, able to handle multiple tasks and meet tight deadlines

What do we offer?

• Exceptional exposure to the most niche and complex deals across the entire capital structure – equity financing to structured senior secured debt.
• Extending your track record and credentials to some of the most specialized sectors, with highly bespoke structured financing transactions in some of the most significant regional markets.
• Collegiate, diverse and inclusive team set up, with plenty of latitude for aspiring professionals to deepen their skillsets and grow an impactful career in the financing space.
• Phenomenal opportunity to work and engage directly with senior management and significant visibility to the CEO
• Competitive remuneration will be commensurate with experience

Position

The Global Referential Management division(GRM) is  part more globally of the Operation unit of OPC.

Under its scope of responsibilities, GRM is in charge of the Know Your Customer (KYC)due-diligences in collaboration with the Relationship Manager and the Financial Security.

We are currently looking for a KYC analyst to join our team in Singapore.

This is a 1-year contract position (with the possibility to be extended) where the Analyst will be part of the KYC Middle Office team, incoordination with the Front Office, the KYC Checkers and Financial Security.

The Analyst will be in charge of analyzing and updating KYC files.

Main responsibilities

·       Analyze client profile to determine the required KYC information as per procedure.

·       Analysis of existing documents, obtain the new documents if any changes are observed.

·       Collect or source the client information from the public sources.

·       Analysis of collected data, perform sanity check, liaise with relationship manager for further documents, information and confirmation.

·       Perform name screening and background checks.

·       Input client's data and upload documents into KYC system

·       Responsible to liaise with quality checkers and compliance teams for any issues.

·       To ensure the global quality of the KYC files according to the compliance rules.

·       To be part of department methods and process improvement by bringing an active contributor of the convergence program between Paris, London, New York and Singapore.

·      To conduct/review and analyze information procured and ensure that Know Your Customer (KYC) and Customer Due Diligence for new account opening and maintenance of existing client accounts is in compliance with local regulations as well as the Bank's global procedure.

·      Ensure that the KYC Due Diligence package for client for new onboarding client or recertification of existing client is completed accurately and in a timely manner.

·      Team spirit and share knowledge, working within a team – with an adaptable& flexible approach, coordinate & guide with other stakeholders across the team and globe on KYC quires.

·      Ensure proper procurement, maintenance and updates of KYC Due Diligence documentation in the bank’s systems for reference and verification.

Qualifications and Profile

Must have

·      Ability to recognise important information and identify risks

• Strong organisational skills with excellent attention to detail
• An excellent verbal and written communication skill in English
• Strong perseverance and diligence towards attaining goals and effective time management

Nice to have

A first experience in KYC (for corporate clients) would be considered as an asset

Other Professional Skills and Mind-set

• Open-minded (capacity to adopt changes quickly)
• Capacity to work as a team

Job Summary

The Incumbent will support the Group's regional business development, strategic partnership, and project assessment initiatives, with a focus on banking, financial technology, and digital transformation opportunities. Working under the guidance of management and senior team members, the role will conduct research, business and operational analysis, market intelligence gathering, stakeholder coordination, and project assessment activities. The incumbent will assist in evaluating business opportunities, preparing analytical reports, and coordinating with Group companies, business partners, and prospective clients across the region to support the Group's strategic growth objectives.

The incumbent will work closely with and report regularly to the Japan Headquarters on regional initiatives and strategic opportunities. The role requires regular engagement with senior management, Group companies, and stakeholders across the Group's target markets, including Japan's banking and financial services sector, to facilitate information gathering, analysis, and collaboration in support of the Group's business objectives.

Key Responsibilities

1. Support the Group's regional business development and strategic initiatives through preliminary assessment of business opportunities, preparation of analytical findings, and coordination of evaluation activities in the banking, financial services, and financial technology sectors.
2. Engage with prospective clients, business partners, and Group companies to understand business objectives, operational needs, and collaboration opportunities.
3. Assist in conducting business process reviews, requirements-gathering sessions, and operational assessments to support feasibility evaluation of potential projects and partnerships.
4. Document current-state business processes, workflows, operational requirements, and discussion outcomes, and prepare structured analysis reports for management review.
5. Support the analysis of business, functional, and non-functional requirements to identify gaps, risks, dependencies, and improvement opportunities.
6. Coordinate discussions and information exchange between prospective clients and relevant Group entities on digital banking, core banking, and financial technology initiatives.
7. Support the preparation of business proposals, feasibility studies, presentation materials, and management reports for internal decision-making.
8. Conduct market research, competitor analysis, and industry intelligence gathering to support the Group’s strategic planning and regional expansion initiatives.
9. Support the evaluation of solution proposals, proof-of-concept activities, technology assessments, and business cases conducted by Group companies and partners. Assist in the planning, development, and delivery of client presentations, solution positioning, and business pitches to prospective clients and strategic partners.
10. Liaise with internal and external stakeholders to support project assessment, partnership discussions, and business development initiatives.
11. Prepare research findings, management reports, and updates for Headquarters and senior management on business opportunities, project assessments, and stakeholder engagement activities.
12. Track and maintain records of ongoing opportunities, stakeholder engagements, and project evaluation activities for management reporting.
13. Undertake any other advisory, analytical, or coordination tasks as assigned by management to support the Group’s strategic objectives.

Requirements:

• Bachelor’s Degree in Business Administration, Finance, Information Technology, Computer Science, Engineering, or a related discipline.
• At least 5 years of relevant experience in consulting, project management, application delivery support, business analysis, business development, banking technology, or financial services.
• Experience in core banking systems, digital banking platforms, lending systems, payment systems, Banking-as-a-Service (BaaS), or other financial technology solutions.
• Experience in business requirements gathering, business process analysis, solution assessment, and stakeholder management.
• Ability to engage with both business and technical stakeholders and translate business requirements into practical analysis and recommendations.
• Strong analytical, problem-solving, and communication skills.
• Experience coordinating cross-functional teams, vendors, consultants, and project stakeholders in a regional or multinational environment.
• Excellent presentation, report writing, and stakeholder engagement skills.
• Experience working with banks, financial institutions, or banking technology providers, preferably with exposure to banking operations, core banking systems, and financial services practices across regional markets, including Japan. Practical experience in the development, implementation, enhancement, or support of IT systems within Japan's banking and financial services sector will be highly advantageous.
• Good understanding of banking industry practices and banking-related IT systems, with exposure to the Japanese banking market, including technology architecture, operational processes, and digital transformation initiatives. Ability to analyse, compare, and assess differences between Japan-market requirements and regional market requirements.
• Ability to bridge business and operational requirements between Headquarters, regional entities, and market stakeholders, including those in Japan, and provide recommendations that align with both Group objectives and local market needs.
• Experience in research, market intelligence, project coordination, stakeholder support, or strategy support functions would be advantageous.
• Excellent command of spoken and written Japanese and English to review business and technical documentation, and to support regular communication with Headquarters, Group companies, and business partners in Japan and other international markets.

• Test design, execution for Temenos Transact, based on functional requirements / user stories
• Write, review and maintain functional test cases in the test management tool of the project
• Design and execute test cases to test integration of T24 with other application through integration patterns like, MQs, API, Kafka, files
• Perform functional, regression, integration testing for various T24 modules as per requirements

• Work with the test leads, project managers to define test plan test strategy for T24 testing

  Defect Management and tracking of defects in the defect and test management tool for the project

  Provide technical guidance and mentorship to other testers or team members

• Report on testing progress, results, and quality metrics tostakeholders.