Area Manager (East Malaysia)
6 days ago
Operations:Conduct manpower planning for the area according to approved headcount, festive/ high seasons, promotional period etc. Liaise with HR for r.....
Operations:
- Conduct manpower planning for the area according to approved headcount, festive/ high seasons, promotional period etc. Liaise with HR for recruitment and other procedures.
- Ensure all team members observe and practice company’s policies and rules & regulation.
- Monitor overall shop operations and ensure consistency in the standard of retail operations within the Area.
- Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are handled.
- Manage and monitor product display arrangement as VM guideline.
- Manage and supervise all shop managers in overall daily operations and customer relationship within the area.
- Monitor and follow up with respective departments on various matters to ensure smooth operations within the area.
- Plan and execute stock take (routine, ad-hoc & annual), follow up with relevant investigations & reporting.
- Weekly Effective Communication with shop managers to ensure information, policies, practices, troubleshoots are well informed and supported.
- To ensure all Operational and Customer Service SOPs are followed within the shop.
Sales:
- Analyzing sales data, shop performance in all aspects and update to Line Manager.
- Monitor and ensure Shop Managers implement/execute sales & promotion plans as per guideline.
- Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
- Provide feedbacks to Line Manager on sales & promotions campaigns' effectiveness.
- Understand business and customer expectation and motivate the team to deliver an excellent customer experience.
- Understand product features and benefits and train your team to maximize sales opportunity.
- Propose sales / promotion ideas to Line Manager to improve sales achievement.
- Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness.
Controls:
- Be organized and consistent with daily structure to ensure store within your area meet compliances, customer service and security standards.
- Drive excellent performance on wage controls through floor-based observations and efficient practices.
- Ensure accurate tills report and cash collection within your area.
- Guide the team to work within timeframes set by the business and set realistic expectations.
- Manage compliance with processing of payroll issues and problem-solve effectively.
- Ensure all store schedules in line with store trading patterns and business expectation.
- Monitor stock take process and result to ensure they are within the passing rates.
- Support shop managers within your area to act on suspicious activities within the premises.
Development
- Be self-driven in own personal development and take on developmental feedback constructively.
- Create an environment that encourages and rewards performance fairly and equitably.
- Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance.
- Lead, train, motivate and manage outlet team in delivering best services in all departments.
- Plan for development and create a clear team succession plan to encourage next generation and support business growth.
- Work close with L&D team to ensure effective training delivered to your team within the area.
Leadership & Management
- Develop relationships with your store team and ensure everyone is working to the same goals.
- Develop, coach and motive your team to achieve success, holding them accountable where appropriate.
- Inspire your team and act as a role model.
- Participate in recruitment process to identify potential talents for all Supervisors and above positions.
- Lead and work with the team to achieve monthly sales target of the Area.
- Review and appraise staff performance to identify talents and retain staff.
- Take responsibility of your Area and be accountable for any outcomes.
- Work closely with the Line Manager and contribute to the success of your area as a whole.
Official account of Jobstore.