Total 248 Manager job vacancies in Surabaya, East Java

Our client, a leading global technology company operating one of the world’s largest digital platforms, is looking for a Strategic Partnership Manager specialising in the gaming industry to build and develop relationships with key gaming partners in the Vietnamese market.

This is a 12-month contract.

Responsibilities

• Build and maintain long-term strategic partnerships with major gaming companies, with a strong focus on the Vietnamese market
• Understand partner goals and align platform solutions to drive mutual growth
• Lead external discussions with senior stakeholders and provide strategic guidance
• Drive adoption of gaming tools, SDKs, and platform capabilities across partners at scale
• Analyse partner performance and industry trends to identify growth opportunities
• Support and optimise existing partners to improve their success on the platform
• Translate product updates and limitations into clear, actionable partner communication

Requirements

• Proficiency in English and business-level Vietnamese is required to effectively liaise with stakeholders in Vietnam and support cross-border collaboration
• 6+ years’ experience in business development, partnerships, or account management
• Experience or strong knowledge of the gaming industry
• Degree in Economics, Business, or a quantitative discipline (or equivalent experience)
• Strong cross-functional stakeholder management experience
• Advanced proficiency in Excel and PowerPoint
• Willingness to travel

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.

Responsibilities

• Lead cross-functional teams to deliver complex ICT projects on time and within budget
• Plan and manage end-to-end project execution, including system migrations, platform upgrades, and cloud initiatives
• Define and track project KPIs (e.g., milestones, regression benchmarks, cost metrics) and report progress to stakeholders
• Identify and mitigate delivery and technical risks (e.g., integration dependencies, version compatibility, cloud transitions)
• Manage vendors across middleware, cloud, and external service providers
• Evaluate and manage change requests for system enhancements
• Collaborate with application and infrastructure teams to drive delivery
• Engage business stakeholders to align IT solutions with needs
• Facilitate training and system implementation activities

Requirements

• Proven track record managing at least 2 full-cycle ICT projects using Agile, Waterfall, or hybrid methodologies, with at least one involving a major platform migration or system upgrade
• Degree in Computer Science, Information Technology, Engineering, or related field
• Project Management certification (e.g., PMP, PRINCE2) will be a plus
• Experience in Java (J2EE) application upgrades, including dependency management and regression testing
• Familiarity with middleware systems, integration patterns, APIs, and service continuity
• Experience delivering cloud-related projects (e.g., governance, compliance, operations)
• Strong understanding of enterprise IT governance and security frameworks

Job Responsibilities:

• Work closely with the business stakeholders to facilitate standardization of requirements to align with the application functions and minimize any customizations.

• Liaise with the global cross-border payments team to organize the delivery of the solution as per the standardized business requirements.

• Have an in-depth understanding of the cross-border payments domain and the application capabilities to facilitate solutioning of the end-to-end payment flow.

• Influence the business users to rationalize business requirements to minimize any customizations.

• Control the risks/issues related to the requirements and scope creep

• Play the lead role during incidents to look at service restoration and remediation activities working closely with the global application team to ensure all payments are recovered and processed within the stipulated SLA’s

• Oversee the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation

• Ensure the application availability to process payments without disruption from an end-to-end perspective.

• Liaise with the different technology teams on the application and infrastructure side to ensure all interfaces to internal and external systems are functioning without disruption

• Maintain up to date knowledge based or documents related to application features and processes (subject matter expertise)

Job Requirements:

• Minimum 10 years of development experience, with minimum 5 years specifically in core-banking systems and global payment/cross-border payment systems.

• Proven technology knowledge working on implementations within this domain to understand systems integration from payment system to channels, SWIFT, core banking systems, FX and AML systems.

• Minimum JLPT N1 Certification (or equivalent business-level Japanese proficiency) to communicate effectively with stakeholders of various divisions in Tokyo Head Office

• Demonstrated in-depth knowledge of end-to-end payment cross-border processing and the architecture of systems from payment origination to processing and settlement in a straight-through processing environment.

• Proven practical experience in working with the business to streamline requirements and processes for cross-border payments processing

• Excellent Knowledge of ISO20022 payment standard and SWIFT messages

• Familiarity with the regulatory considerations in the countries in APAC region for payments is essential.

• Experience with Global PayPlus product from FINASTRA would be an advantage

• Excellent analytical, troubleshooting, and problem-solving skills

• Strong verbal and written communication skills

• Excellent interpersonal and negotiation skills

• Strong planning, organizational and time management skills

• Self-motivated and possess drive, and ability to work independently and a good team player

• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
  

  We regret to inform that only shortlisted applicants will be notified.

  (Job ID: 10075987)
  

Job Summary

Seeking a Project Manager to lead and manage the operation and maintenance of IT systems, ensuring timely and successful project delivery aligned with contractual and customer requirements. The role covers project governance, planning, execution, risk management, and stakeholder communication.

Mandatory Skill-set

• Must have minimum 8 years of project management experience, preferably in large-scale IT projects;
• Must have Bachelor’s degree in IT, Engineering, or a related field;
• PMP, PRINCE2, or equivalent Project Management certification;
• Strong expertise in project planning, scheduling, budgeting, and resource management;
• Proven experience in risk, issue, procurement, and subcontractor management;
• Excellent stakeholder communication, leadership, and team coordination skills;
• Proficiency in project management tools such as MS Project, Jira, or equivalent.

Desired Skill-set

• Agile/Scrum certification;
• Experience working in Agile or hybrid project environments;
• Exposure to mission-critical or regulated IT environments (e.g., aviation, infrastructure, government)

Responsibilities

• Serve as the primary point of contact for the customer and manage overall project governance;
• Establish and maintain project plans, schedules, milestones, and repositories;
• Manage project budget, costs, procurement activities, subcontractors, and resource allocation;
• Identify, assess, and mitigate project risks and issues; maintain risk and issue logs;
• Track project progress, SLAs, manpower effort, and budget performance;
• Prepare and present monthly progress reports, conduct review meetings, and deliver ad-hoc reports;
• Collaborate with Scrum Master, Technical Manager, and Solution Architect on delivery, integration, deployment, and change management.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Role: Project Manager

Location: Singapore

Role Summary:

We are seeking an experienced Project Manager with strong expertise in end-to-end delivery of complex, cross-functional projects. The ideal candidate will possess a minimum of 5 years of relevant industry experience, demonstrate a proven ability to manage multiple concurrent projects in a hybrid work environment, and be well-versed in modern project management tools and methodologies.

Key Responsibilities:

• Serve as the single point of accountability for the delivery of large-scale, highly visible, and critical business and technical projects.

• Manage the full project lifecycle from initiation and planning through execution, implementation, stabilization, and closure.

• Work collaboratively with internal business/product stakeholders, engineering teams, IT, vendors, and external partners to ensure successful outcomes.

• Develop detailed project plans, schedules, estimates, resource allocations, and risk management strategies.

• Track and manage scope, timelines, budget, deliverables, and risks across multiple parallel initiatives.

• Lead project kick-offs, define roles and responsibilities, and coordinate effective execution across project team members.

• Provide timely status reporting, escalate unresolved issues, and manage communications across all levels of the organization.

• Ensure compliance with established project governance, SOPs, and delivery methodologies.

• Perform post-implementation reviews, identify lessons learned, and drive continuous improvement.

Required Skills & Qualifications:

• Minimum of 5 years of project management experience, ideally in the telecom or related IT sector.

• Strong background in managing hybrid delivery models (Agile/Waterfall/Iterative).

• Proven ability to handle multiple complex projects concurrently.

• Hands-on experience with project management tools such as JIRA, Confluence, MS Project, Monday.com, or equivalent.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to work under pressure, manage escalations, and ensure timely issue resolution.

• Familiarity with software development lifecycle (SDLC), UAT, production deployment, and support transitions.

Desirable:

• PMP, PRINCE2, or equivalent certification.

• Experience working in regulated environments with cross-functional and geographically dispersed teams.

• Understanding of telecom operations, billing systems, API integrations, and transformation initiatives

• Understanding of ERP applications & Processes related to Finance and SCM

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters of Tomorrow complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment.

Our clients are women aged 18 to 63 from lower-income families (living on less than $1500 per capita per month), mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging program regain confidence in themselves and gain a social support network that helps them through their difficult times.

About the Role

The M&E manager’s main role is to ensure that DOT’s initiatives are effective and sustainable for the organization’s mission and vision. This role is responsible for developing and updating the M&E frameworks, strategies and tools that align with the objectives of each initiative. At the programmatic level, the M&E team coordinates and conducts data collection, validation and analysis using both quantitative and qualitative methods to inform necessary improvements, and provide a narrative of DOT’s impact. At the organizational level, they prepare and disseminate M&E reports, dashboards, presentations to facilitate learning, strategy and decision-making. To be successful in this role, it is essential to work in collaboration with all departments, so as to decipher the needs of the organization and set relevant but also high-quality objectives. The collaboration also involves providing technical guidance and capacity building to staff on M&E tools, while collecting representative data. In doing all this, the M&E function enables the organization to remain focused and accountable to delivering impact on the ground, so as to contribute towards the economic empowerment of lower income women in Singapore.

This role will report to the Executive Director, work closely with the M&E Executive, as well as coordinate with other programme functions including Job Readiness Programmes, Employment Bridging & Employer Engagement, and Fundraising & Communications. The role will also involve participating in an organization-wide bi-weekly staff and managerial meetings in person.

Responsibilities

Monitoring & Evaluation

• Lead the design and implementation of M&E frameworks,strategies and tools towards the aim of documenting and capturingorganizational impact
• Develop and oversee realistic data collection procedures,including on the organization’s data management system - Salesforce
• Work closely with internal stakeholders to ensure timelyand quality data collection on Salesforce, Google forms, and other platforms
• Ensure that all M&E tools are updated, includingparameters in surveys, KPI dashboards on Salesforce, etc.
• Assist the programme team in pulling out data from theseplatforms when needed
• Oversee quality data processing, including data entry,verification and cleaning
• Lead the qualitative and quantitative data analysis tomonitor and evaluate programmatic progress and impact
• Ensure effective communication between the M&E teamand other departments
• Communicate findings to internal stakeholder so as toinform on progress towards outcome measures, improvements and learning
• Translate findings into communication pieces for externalstakeholders

Organizational responsibilities

• Generate relevant data and findings for funding submissions and annual reporting
• Assist with ad hoc funder requests
• Assist with the evaluation of current organizational indicators and the identification of new ones (if any) in liaison with senior management team
• Prepare stakeholder communications and reports based on M&E data
• Participate in annual project/ strategic reviews and planning workshops
• Monitor sustainability of all programme outcomes
  

Capacity building

• Mentor and build the capacity of M&E team
• Provide training to internal staff on M&E tools anddata collection as needed, as well as provide technical support duringimplementation

Preferred Competencies & Skills

• Bachelor's degree in a related field such as social sciences, economics, or public policy
• Knowledge of M&E concepts, principles, standards, and best practices
• Experience in designing and implementing M&E systems preferred
• Experience in conducting evaluations for different types of interventions
• Proficient analytical skill in research methodologies (both quantitative and qualitative), with an eye for observing trends and contextual factors
• Detail-oriented, conscientious and responsible with data
• Ability to exercise integrity and reflexivity in theresearch process
• Strong written and oral communication skills with the ability to communicate complex and findings in concise ways using various formats like infographics and stories
• Strong interpersonal skills and cross-cultural awareness
• Able to work both independently and collaboratively
• Adaptable to changing contexts and priorities, while managing multiple tasks and deadlines
• Familiarity with Salesforce, or ability to adapt and learn a new tool

Nearest MRT: Tai Seng MRT Station
Working Hours: Monday – Friday, 8:30 AM – 5:30 PM
Salary: Up to SGD 7,000

About the Role

We are looking for a Sales Operations / Business Planning Manager to oversee and optimize the performance of the sales function. This is a non-sales role focused on strategic planning, team structure, and supporting long-term client growth.

Key Responsibilities

• Oversee sales operations to ensure alignment with business objectives and growth targets
• Develop and implement business plans and commercial strategies to support revenue growth
• Partner with sales teams to improve performance, pipeline visibility, and reporting quality
• Support client retention and account development initiatives for existing customers
• Analyse sales and market data to provide insights and recommendations to management
• Collaborate with cross-functional teams (e.g. engineering, operations, product) to enhance service delivery and customer experience
• Manage product lifecycle during commercialization phase and contribute to product roadmap development
• Develop product forecasts and monitor financial performance and profitability
• Support go-to-market execution, including product launches and market introduction plans
• Define and refine pricing guidelines, including Volume Purchase Agreements (VPA)
• Support product marketing initiatives, including strategy development and commercial documentation

Requirements

• Degree in Business, Engineering, or related field
• Prior experience in sales operations / business planning / commercial management
• Good understanding of sales processes and team management
• Experience in engineering or technical industry is highly preferred
• Prior exposure to sales or client-facing roles is advantageous
• Strong analytical, stakeholder management, and communication skills

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy (R1762852)

Recruit Lync Pte Ltd (22C1000)

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Requirements and skills

• Proven work experience as a Beauty Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace
• Able to work on weekend and public holiday

Job Description

• Managing LSD (Logistics Solution Division) to provide followings;
• Lead the "Logistics Committee Activities" to maximize synergies in the APAC region. (Promote/Expand logistics platform menu in each APAC country as regional logistics HQ.)
  Centralized Negotiation
  Warehouse Consolidation/Consultation
  Freight Payment / Audit
  Common Logistics IT
  Cargo Consolidation
  Container Round-use
  Cargo Insurance Claim
  Horizontal Logistics Improvement Expansion etc.
• Reduce Logistics cost and contribute to NSC Logistics BP achievement (Summarize logistics cost KPI report by NSC monthly & monitor/report the results.)
• Enhance NSC logistics Platform Standardization by lead/manage logistics improvement projects.
• Improve and establish EC/D2C logistics platform in APAC Region
• Make Mid Term Plan and Business Plan for LSD.
• Team management & HR development of LSD members

Job Requirement

• Candidate must possess at least Bachelor's Degree/ Post Graduate.
• Proficient in Japanese in order to liaise with related party, required to have at least JLPT N1 level as the role required to communicate with Japan HQ and translation of Japanese documents to English vice versa (Business level)
• Able to take initiative and work under minimal supervision in a fast-paces environment.
• Possess good corporate network and relationship.
• Team player.
• Familiar with Japanese Firm operations.
• Good understanding of Supply Chain Processes.
• Strong presentation & communication Skills.

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Manage one or more teams and a component of the fraud loss portfolio

• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance

• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses

• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions

• Provide evaluative judgment based on information analysis in complicated and unique situations

• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities

• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related role

• Basic knowledge of the industry required

• Proven success in a similar position

• Demonstrated ability to persuade and influence others

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Responsibilities:

• Oversee project execution and on-time deliverables; serve as the primary point of contact
• Manage and grow the customer relationship
• Assess and share project budgets with client. Partner with Business Development department to keep activities within scope and budget
• Develop manufacturing, distribution and returns strategies for the clinical trial in line with client priorities
• Maintain current forecasts adapting strategies to ensure study supply needs are met.
• Monitor inventory levels of bulk and finished good product at all locations throughout the project life cycle.
• Lead the coordination of activities of other Almac business units involved in the project, where applicable.
• Assess and mitigate risks throughout the life cycle of the project.
• Exercise good judgement and informed decision making, both on behalf of the customer and in the best interest of Almac.
• Perform administrative tasks to assist in the execution of project activities.
• Fulfil other duties as assigned by management.

Criteria ​

• Bachelor's degree qualification or at least more than 5 years of relevant work experience
• At least 3 years of Project Management or Supply Chain experience
• Must be able to communicate verbally and in written form in Korean to liaise with Korean customers. Ideal candidates possess TOPIK level 4 and above or similar recognised qualifcation demonstrating language ability. Please state your certifcation in your CV.‌

Project Manager

Lead end-to-end delivery of IT projects, ensuring alignment with business objectives and timelines.

Manage project scope, budget, resources, and risks across multiple stakeholders.

Coordinate with cross-functional teams including development, infrastructure, and business units.

Oversee system design, implementation, testing, and deployment activities.

Ensure adherence to SDLC processes, quality standards, and regulatory requirements.

Track project progress, prepare status reports, and present updates to senior management.

Drive continuous improvement, issue resolution, and successful project closure.

Tian Tian Hainanese Chicken Rice is a globally recognised Singapore’s iconic heritage brand, is opening its first premium shopping and lifestyle destination, with excellent connectivity via MRT and public bus services.  

We are seeking for an experienced Restaurant Manager to lead the front‑of‑house operations, comfortable working in a fast‑paced, high‑traffic mall environment. This role is ideal for a hands‑on leader with strong experience in premium shopping malls, airports, hotels, or high‑volume chain restaurants, who can balance operational discipline with warm, authentic hospitality. 

Key Responsibilities 

Front‑of‑House (FOH) & Customer Service Leadership 

• Lead daily restaurant operations, act as Manager‑on‑Duty, conduct pre shift briefings to ensure service readiness, oversee service flow & queue management, cashiering and guest experiences 
• Handle escalated customer feedback and service recovery professionally 
• Maintain consistent service standards during peak tourist and travel periods 

 People & Shift Management 

• Recruit, train, coach, and motivate service crew and supervisor 
• Plan manpower deployment and work shift rosters  
• Work closely with the Assistant Restaurant Manager to ensure full daily coverage 
• Conduct performance reviews and support staff retention 

 Landlord Specific Audits & Compliance 

• Ensure strict adherence to mall’s SOP operating requirements 
• Maintain high standards of grooming, hygiene, cleanliness, and safety 
• Regular and surprise audits by landlords 
• Prepare for inspections and government authorities (NEA, SFA, SCDF, MOM) 
• Incident reporting response times 

 Commercial & Operational Control 

• Own outlet KPIs: service speed, guest experience, labour and wastage 
• Monitor and report daily sales, inventory levels, cost drivers and stock variance 
• Work with HQ to execute promotions and seasonal demand planning 
• Coordinate service improvements based on landlord or customer feedback 
• Submit daily sales, and incident reports accurately and on time 

 Operations & Financials 

• Full responsibility for P&L, cost control, labour %, food cost 
• Daily opening & closing accountability 
• Inventory management, supplier liaison, stock audits 

Requirements 

• Min5 to 7 years of managerial role in F&B 
• Prior experiences in premium shopping malls, airports, hotels, or branded restaurant chains with the strictest F&B Compliance 
• Strong leadership, interpersonal, and problem-solving skills 
• Proficiency in English and comfortable interacting with local and international customers 
• Familiar with POS systems 
• Certification: WSQ Food Safety Level 3 (or willing to obtain) 

Salary & Benefits 

• Meal allowance (Staff meals also provided)
• Transport allowance 
• Uniform and training provided  
• Annual Wage Supplement (AWS) and Variable Bonus 
• Performance incentives (in accordance to personal ＆company's business performance) 
• Insurance and Medical Benefits 
• Staff Discount