An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Food & Beverage Service

· Develops plans and prioritises, organises, and manages resources to accomplish business goals within a specific period.

· Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.

· Supports review simulation processes and update evaluation criteria for a smooth operation. Interacts with guests and colleagues in a friendly and courteous manner.

· Has extensive knowledge of our food & beverage menus. Takes orders and can confidently offer different menu options and advice.

· Remembers a guest’s preferences to extend a personalised service.

· Takes guest’s food & beverage orders accurately and assures correct input into the Point-of-Sale system.

· Ability to anticipate a guest’s needs. Verifies guest satisfaction with each table during service. Serves food and drinks in a timely and efficient manner.

· Makes sure that all products served are accounted for on the final bill before presenting it.

· Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.

· Delivers all checks and reports to the appropriate place according to established standards. Adjusts service to suit guests’ requests and personalises any interaction with them.

· Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

- Any other duties/tasks as requested by management.

Overseeing Daily Operations and Achieving Targets

· Maintains the quality and consistency of the beverage program and service within the outlet.

· Able to monitor an operating par stock of OS&E and beverage.

· Adheres to outlets recipes in Material Control.

· Ensures that a maintenance equipment checklist is conducted on weekly basis.

· Liaising with the Engineering and Housekeeping team as necessary. Ensures the outlet and related areas are kept to HACCP and hygiene standards.

· Always ensures cleanliness and appearance of the outlet and related areas.

Provide a Leading and Consistent Guest Experience

· Promotes sales through direct guest contact.

· Constantly obtains guest feedback during operation to ensure satisfaction.

· Assists in building a loyal following and return guest database.

· Handles guest complaints and comments competently and swiftly.

· Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

· Displays cultural affinity and shows empathy to all team members. Observes a colleague’s individual performance, grooming and punctuality.

· Assists in recruitment and to induct and train new colleagues.

· Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Able to confidently answer all questions and feedback regarding hotels and respective Food and Beverage outlet.

· Makes recommendations to the Management regarding other potential sources of revenue.

· Implements appropriate and effective measures to improve cost control of expenses and labour.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Responsible to arrange training for all colleagues in line with established training requirements.

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge. Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

· Assists and guides the departmental orientation of new colleagues.

· Adheres to fire and safety, emergency procedures.

· Follows NEA hygiene rules and regulations are met and achieve.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Managing incoming and outgoing letters

- Be the representative for accounting and finance queries within the office.

- Liaising with HQ and Accounts Dept.

- Preparation of Accounting information (training will be given)

- Assist in co-ordinating meetings and calling of quotations

- General Office administration duties (eg. filings etc.)

- Other tasks as assigned by line manager and/or management

- Working knowledge on Microsoft Word, Excel, and Power Point essential

- Verify and reconcile daily transactions from all revenue-generating departments, including rooms, food and beverage and banquet.

- Review and verify Night Auditors logbook, daily revenue report and daily Food & Beverage report with supporting vouchers and trial balance.

- Review and reconcile the guest ledger, city ledger and credit card to the Accounts Receivable.

- Review the interface between Point of Sale (POS) systems and Hotel Management Systems ensuring that revenue data flows accurately and seamlessly between the systems.

- Review of daily no show and cancellation report and ensure that no show and cancellation revenue have been properly accounted for.

- Examine daily reports for paid outs, rebates, adjustments, house use, and complimentary rooms to ensure that each transaction is supported by relevant documentation and approved by the appropriate authorized personnel.

- Review daily Food & Beverage void and discount reports to ensure all entries are accurately documented and supported by appropriate justification.

- Responsible for conducting monthly surprise cash count at Front Office and F&B outlets.

- Ensure the foreign currency exchange rates are updated regularly and to check on the accuracy of such rates.

· Tactical sourcing for food and non-food categories related items

· Ongoing assessment, strategic sourcing and supplier relationship management

· Drive purchasing needs within all the departments and manage communication by giving procurement updates weekly

· Identify Cost Control Strategies

· Monthly Purchasing Reports

· Conduct Physical Inventory Counts at various locations within the company

· Examine and analyze inventory levels to ensure they match the records in the company database

· Detect discrepancies or errors in inventory records and report to management

· Identify slow-moving or obsolete inventory and take necessary action to address it

· Collaborate with team members to share inventory audit findings and proposed solutions

· Create reports on inventory levels and communicate findings to management

- Any other duties / tasks as requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Recruiting and HR matters such as, but not limited to: posting jobs on WSG and Jobstreet; scheduling interviews; processing applications; negotiating contracts; vetting time-sheets; ensuring payroll correctness including but not limited to leave and PH allocation.

· maintain a filing system in line with established standards, ensure others to so as well

· Assist in the insurance claims and surveys per government agency requirements

· Respond to queries from finance related to HR

· Submit and reconcile expense reports

· Write letters and emails on behalf of other Management

· Handle sensitive information in a confidential manner

· Develop and update administrative systems to make them more efficient

· Maintain up-to-date employee records

· Participate in task forces and committees as requested

· Any other duties / tasks as requested by management

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team
• Any other duties/tasks as requested by management

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Job Summary

We are seeking a highly organized and technology-driven Information Systems & Operations Manager to oversee and optimize our restaurant group's business operations. The successful candidate will be responsible for managing IT systems, accounting operations, HR administration, website and digital marketing activities, business reporting, and process improvements across the organization.

This role is ideal for a proactive individual who can bridge technology and business operations while ensuring efficient day-to-day management of administrative functions.

Key Responsibilities

Information Systems & Technology

• Manage and maintain company IT infrastructure, including computers, printers, networking equipment, internet connectivity, and cloud services.
• Administer POS systems, online ordering platforms, reservation systems, and delivery partner integrations.
• Manage company websites and ensure content accuracy, uptime, security, and performance.
• Coordinate software implementations, upgrades, and troubleshooting.
• Manage data backups, cybersecurity measures, and access controls.
• Identify and implement automation opportunities to improve operational efficiency.

Accounting & Finance Operations

• Supervise accounting staff and data entry personnel.
• Ensure timely and accurate recording of financial transactions.
• Monitor accounts payable, accounts receivable, and bank reconciliations.
• Coordinate with external accountants, auditors, banks, and government agencies.
• Generate management reports and financial summaries.
• Assist management in budgeting and cost-control initiatives.

Human Resource Operations

• Oversee employee records and HR documentation.
• Coordinate payroll preparation and attendance records.
• Monitor leave, medical certificates, and staff documentation.
• Support recruitment, onboarding, and employee administration.
• Ensure compliance with employment regulations and company policies.
• Assist with work pass and regulatory documentation where required.

Website & Digital Marketing

• Manage company websites and online presence.
• Coordinate website updates, promotions, menus, and content changes.
• Manage social media platforms including Facebook, Instagram, TikTok, and Google Business Profile.
• Monitor online reviews and customer feedback.
• Track marketing performance and prepare monthly reports.
• Coordinate digital advertising campaigns and promotional activities.

Operations & Reporting

• Prepare operational and management reports.
• Monitor business KPIs and recommend improvements.
• Develop and maintain SOPs and documentation.
• Support management with strategic projects and process improvements.
• Liaise with vendors, service providers, and external consultants.

Requirements

Experience

• Minimum 5 years of experience in IT, systems administration, operations management, accounting administration, or related functions.
• Experience in F&B, hospitality, or retail operations is preferred.
• Experience with accounting software such as Tally, Xero, QuickBooks, or similar systems.
• Experience managing websites and social media platforms.

Technical Skills

• Strong knowledge of Microsoft Office and Google Workspace.
• Understanding of networking, hardware, software, and cloud services.
• Familiarity with website management platforms.
• Ability to analyze data and prepare reports.
• Knowledge of digital marketing tools is an advantage.

Personal Attributes

• Strong leadership and organizational skills.
• Excellent problem-solving abilities.
• Ability to manage multiple responsibilities simultaneously.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.

- Be in charge of the Stage Manager andstage crew.

- To ensure that all stage productionsare of a high level of standard at all times.

- To hold weekly meetings with the stagecrew, production team and managers to troubleshoot, motivate and seek toimprove.

- To be updated of latest performancesand ballads

- To be updated of latest lightings andsound equipment and stage props

- To ensure that expenses ofperformances and stage personnel are within budget.

- To understand and be updated of theneeds of the audiences.

- To attend monthly management meetingwith shareholders.

REQUIREMENTS

The incumbent must

- Possess a high standard oforganizational and interpersonal communication skills

- Possess at least 3 years of relevantexperience in stage productions or stage management.

- Be able to work under pressure andability to deal with all levels of people.

- Willing to work extra hours.

Responsibilities:

• Explain services to the customers
• Apply pressure with the thumb and fingers to the client's feet
• Communicating with guests during massages to adjust massage techniques as required.
• Cleaning and sanitizing work areas.
• Keep service records
• Enquiring about guests' medical conditions and allergies before providing services.
• Uphold hygiene standards and follow health and safety regulations
• Able to work night shift

Experience: 6-9 Years
Role: Project Manager

Responsibilities:
·        Project Coordination & Execution

Lead the overall coordination, status reporting, and execution of project work efforts to ensure successful delivery.

·        Project Management Methodology

Establish and implement standardized project management processes and methodologies to ensure projects are delivered on time, within budget, meet high-quality standards, and fulfil user expectations.

·        Planning &Team Oversight

Develop comprehensive project plans, assign tasks to team members, and oversee daily work efforts. Monitor progress, identify resource needs, conduct quality reviews, and escalate issues related to functionality, quality, or timelines as necessary.

·        Milestone Tracking & Resource Adjustment

Track key project milestones and proactively adjust plans and resources to meet evolving customer needs.

·        Stakeholder Communication

Facilitate clear and consistent communication with all stakeholders regarding project scope, budget, risks, and resource requirements.

Requirements:
Education:

·        Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field, or equivalent work experience.

·        Project Management certification or successful completion of a recognized project management curriculum is required.

• 8 to 15 years of IT work experience, including 5 to 8 years in managing projects.

Essential:

• Experience managing projects across multiple technologies and functional areas.
• Possesses extensive knowledge and expertise in project management methodologies and tools.
• Skilled in resource management practices and change management techniques.
• Preferably experienced in the Financial and Banking industry.
• Capable of working effectively with diverse stakeholders across various functions, including business users and system teams.
• Able to quickly understand and execute internal procedures and processes in alignment with compliance and governance frameworks.
• Proficient in preparing and presenting project reports to senior management.

Key Domain/ Technical Skills:
·        BankingDomains: wholesale Banking - Transaction Banking, Payments & Collections,Retail & Mobile Banking, Digital Channels

·        ProjectDelivery: E2E Lifecycle, Agile/Waterfall, Process Reengineering, Manage minimum3 projects within budget of SGD 10–25Mil.

·        Technology& Ops: Core Banking, SWIFT, Online & Mobile Platforms

·        Stakeholder Management: Senior Engagement, Cross-functional Leadership, Vendor Coordination

Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term customer relationships.
• Understand client needs, goals, and challenges.
• Address client concerns and ensure timely resolution of issues.

Account Growth and Revenue

• Identify opportunities to upsell or cross-sell products and services.
• Develop strategies to increase account value and customer retention.
• Negotiate contracts, renewals, and pricing when applicable.
• Meet sales, revenue, or account growth targets.

Communication and Coordination

• Regularly communicate with clients regarding projects, services, or performance.
• Coordinate with internal teams (sales, marketing, operations, customer support, product teams) to deliver solutions.
• Ensure client expectations are clearly communicated internally.

Project and Service Delivery

• Monitor the progress of ongoing projects or service agreements.
• Ensure deliverables are completed on time and meet quality standards.
• Track key performance indicators (KPIs) and service-level agreements (SLAs).

Strategic Planning

• Analyze client business needs and recommend appropriate solutions.
• Prepare account plans and business reviews.
• Provide insights and recommendations based on market trends and customer data.

Key Skills for an Account Manager

• Relationship-building and interpersonal skills
• Communication and presentation skills
• Negotiation and problem-solving abilities
• Project management and organizational skills
• Sales and business development knowledge
• Data analysis and reporting skills

Experience: 6-9 years
Role: Project Manager

Responsibilities:

Project Management and Governance

• Manage a portfolio of complex initiatives that impact one or across business, technology, and enterprising to drive project success.
• Manage all aspects of Digital project and program engagement for retail mobile banking platform from planning, resource planning and budget, change management, risks and issues, ensuring timely delivery and minimal disruption to business operations.
• Prepare overall implementation plan taking inputs from all stakeholders including technology, business, operations, regulators, etc. and co-ordinate execution by respective owners.
• Ensure that projects are proceeding according to scope, schedule, budget and quality standards.
• Manage the day-to-day project activities, including chairing project management working committee meetings and facilitating steering committee meetings.
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Develop and present business cases with a consulting mindset, providing strategic recommendations for system upgrades, replacements, and process improvements.
• Ensure compliance with banking regulations and technology risk management standards.

Stakeholder Management

• Manage project stakeholders, e.g., escalation, expectation, conflict, scope changes.
• Manage relationships with stakeholders and ensure teams work in a collaborative environment.
• Manage stakeholders expectations through governance processes.
• Deliver appropriate and effective executive level communication.
• Understand interdependencies between technology, operations and business needs.
• Own and manage project scope, timelines, risks, and budget, ensuring clear communication with stakeholders at all levels.
• Pitch and present project strategies, updates, and impacts to senior management and key stakeholders.
• Work closely with cross-functional teams, including IT, compliance, operations, and product teams, to ensure alignment with business goals.
• Identify dependencies and proactively mitigate risks that may impact project deliverables.

Requirements:

Requirements

• 8+ years of project management experience within banking, fintech or financial services
• Excellent stakeholder management, coordination, and communication skills, with the ability to engage both technical and business teams.
• PMP, PRINCE2, or Agile certifications are a plus with Experience in Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc.
• Strong expertise in managing technology obsolescence projects and modernizing legacy banking systems.
• Proven ability to develop business cases and articulate the strategic impact of technology projects.
• Strong presentation skills and ability to pitch ideas clearly to senior stakeholders.
• Detail-oriented, analytical, and able to learn quickly in a fast-paced environment.
• Experienced of having direct responsibility for project with budget size of $10 to $20 million.
• Exposure to Lean/Six Sigma or process re-engineering.
• Familiar with change management processes and project management fundamentals.
• Experience in full end-to-end project management in a lead role.
• Understanding of technology and operational processes across functions in the bank.

Technical domain expertise is an advantage, but at minimum is tech-savvy.

Education:

·         Bachelors’ Degree in Computer Science or related field.

·         Relevant experience preferably in a Finance Institution.

Key Skills:
Experience: Min 5 to 8 years in project and program management experience with a focus on digital initiatives. Proven experience in managing high-value and complex portfolio.

Communication: Strong Pitching, presentation, and written communication skills to effectively engage stakeholders and covey project updates and insights. Excellent communication and interpersonal skills to collaborate with various stakeholders, including executives, project managers, and cross-functional teams.

Analytical Skills: Proficiency in analysing risk, troubleshoots issues, and make data-driven decisions related to resource allocation, project timelines, and financial metrics to keep portfolio on healthy track.

Budget Management: Demonstrated success in managing project budgets delivery cost effective solutions and optimising resources

Process Improvement: Experience in implementing process improvement that enhance project efficiency and quality.

Leadership: Effective leadership and collaboration skills to drive cross functional team toward common goals and maintain effective communication channels.

Strategic Thinking: Ability to align program activities with overarching business objectives and strategic priorities.

Problem-Solving: Strong problem-solving skills to address challenges in resource management, project scope, and delivery timelines.

Technical skills: MS Office – Powerpoint, Excel, Word, Office 365; Jira, Confluence

We are looking for an experienced and proactive Project Manager to oversee and deliver our renovation projects from inception to completion. The successful candidate will be responsible for managing project timelines, budgets, contractors, and quality standards, ensuring smooth execution and client satisfaction.

Project Management

• Lead the full project lifecycle from design handover to completion.
• Develop and manage project schedules, budgets, and work scopes.
• Coordinate with designers, contractors, suppliers, and consultants.
• Monitor progress and ensure projects are delivered on time, within budget, and to quality standards.

Site Supervision/Coordination

• Conduct regular site visits to track progress and resolve issues.
• Ensure compliance with safety regulations and building codes.
• Review and approve work quality, finishes, and materials.

Stakeholder & Client Management

• Act as the main point of contact between clients and project teams.
• Provide timely updates and manage expectations.
• Handle variations, change requests, and resolve conflicts when necessary.

Requirements

• Min 3 years of experience in the Interior design/renovation industry.
• At least 3–5 years of project management experience in renovation or interior design projects.
• Strong leadership and organizational skills with attention to detail.
• Familiarity with local building codes, regulations, and submission processes.
• Excellent communication, negotiation, and problem-solving abilities.
• Basic plus commission.

Interested candidate, do send your resume to ian.lim@mablle.com. Only shortlisted candidates will be notified.

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

1. Project Planning & Costing

• Scope Definition: Review the design brief from the design team and establish a clear project schedule.
• Procurement & Bidding: Call for quotations, analyze vendor/subcontractor bids, and award contracts.
• Budgeting: Prepare comprehensive project costings, track expenses, and manage Variation Orders (VO). [1, 2]

2. Site Implementation & Supervision

• Coordination: Manage and supervise all builders' and M&E (Mechanical & Electrical) works on site.
• Quality & Safety: Conduct regular site visits to ensure workmanship meets design specifications, and enforce local building codes and safety regulations.
• Timeline Management: Track day-to-day progress to prevent delays and resolve technical or logistical challenges as they arise

3. Stakeholder & Client Management

• Communication: Serve as the main point of contact between the client, interior designers, and subcontractors.
• Updates: Provide regular progress reports, manage client expectations, and handle change requests. [1, 2, 3]

4. Handover & Financial Closing

• Defect Rectification: Oversee testing and commissioning, conduct handover inspections, and ensure all defects are resolved.
• Documentation: Compile As-Built drawings and secure necessary documents (e.g., Fire Safety Certificates).
• Billing: Submit final invoices, track progress payments, and close out project accounts

Job Title: Business Development Manager

Location: Singapore

Role Summary

The Business Development Manager is responsible for driving business growth, increasing brand awareness, developing strategic partnerships, and expanding revenue opportunities for the restaurant. The role focuses on customer acquisition, corporate partnerships, events, marketing initiatives, and enhancing the overall guest experience.

Key Responsibilities

• Develop and implement business development strategies to increase restaurant revenue and profitability.
• Identify and secure corporate clients, event bookings, private dining opportunities, and catering partnerships.
• Build and maintain relationships with hotels, travel agencies, corporate organizations, and event planners.
• Develop marketing and promotional campaigns to increase customer traffic and brand visibility.
• Analyze market trends, customer preferences, and competitor activities to identify growth opportunities.
• Collaborate with restaurant operations teams to ensure exceptional customer experience and service quality.
• Manage customer engagement programs, loyalty initiatives, and strategic partnerships.
• Represent the restaurant at networking events, food exhibitions, and industry functions.
• Prepare business proposals, negotiate partnership agreements, and manage commercial discussions.
• Monitor sales performance and provide regular reports and recommendations to management.

Requirements

• Degree or Diploma in Business, Hospitality Management, Marketing, or a related field.
• Minimum 3 years of experience in business development, hospitality, restaurant operations, sales, or marketing.
• Strong network-building, negotiation, and relationship management skills.
• Excellent communication and presentation abilities.
• Understanding of the Singapore F&B and hospitality industry.
• Ability to work independently and achieve business growth targets.

Preferred Experience

• Experience in fine dining, hospitality, luxury dining, or restaurant management.
• Experience managing corporate accounts, events, or partnership programs.
• Knowledge of digital marketing and customer engagement strategies.

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.
• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.
• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.