Key Responsibilities
- Own the Applications resource master, skills matrix, allocation register, bench view, leave visibility and 4/8/12-week release forecast.
- Run the weekly Resource Council to match demand against available internal, offshore, bench, vendor or hiring capacity.
- Track open resource demand from approved projects, high-probability pipeline, red-project recovery, service requests and capability initiatives.
- Identify over-allocation, resource conflicts, last-minute assignment risks, long-tenured resource risks and critical SME backup gaps.
- Work with Practice Leads to maintain current skill, proficiency, certification, domain and SME information.
- Work with Deal Assurance to provide capacity confidence before proposal submission or delivery commitment.
- Coordinate sourcing paths including internal redeployment, offshore capacity, vendor resources, contractors or hiring requests.
- Provide capacity gap insights to Portfolio and Performance and capability build signals to Practice and Delivery leaders.
Must-Have Experience and Skills
- Experience in resource management, workforce planning, PMO operations, delivery operations or capacity planning in IT services.
- Strong understanding of project staffing, allocation, utilization, bench management, skill matching and delivery priorities.
- Ability to work with Practice Leads, Delivery Leads, PMs and Sales teams to resolve resource conflicts objectively.
- Strong Excel, Power BI or resource dashboarding capability; comfortable using Microsoft 365 tools.
- Good facilitation and negotiation skills, especially in a matrix organization.
Preferred Experience
- Experience managing onshore/offshore resource visibility and vendor/contractor capacity.
- Familiarity with skills matrices, capability planning, resource forecasting and utilization governance.
- Experience in application delivery, managed services or systems integration environments.
Key Stakeholders
- Apps BU Leadership
- Sales and Account Leads
- Pre-sales and Solution Architects
- Finance and Commercial teams
- Legal and Contracting teams
- Practice and Capability Leads
- Delivery Directors, Project Managers and Technical Managers
Tools and Platforms
- Microsoft 365: Teams, SharePoint, Lists, Planner, Forms and PowerPoint
- Excel and Power BI for reporting and analysis
- PPMS or equivalent project reporting platform, where applicable
- ChatGPT Enterprise for controlled productivity acceleration and analysis support