Total 4,833 it manager job vacancies

KEY RESPONSIBILITIES

1.      IT Operations &Application Management

·       Lead and manage the overall operations of the IT Department.

·       Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

·       Ensure critical business systems remain available, stable, and secure.

·       Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

·       Perform monthly SPSI data downloads and system closing activities.

·       Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.

·       Manage software licensing, user access controls, and application role administration.

2.      Programming & System Development

·       Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

·       Support system integrations between SAP and other enterprise applications.

·       Design and develop reports, dashboards, data extraction tools, and workflow automations.

·       Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

·       Participate in software testing, deployment, and version upgrades.

·       Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

3.      Infrastructure, Network & Security Management

·       Oversee company LAN/WAN infrastructure, network performance, and connectivity.

·       Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

·       Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

·       Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

·       Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

4.      Cybersecurity, Risk & Compliance

·       Promote secure and responsible use of information assets across the organization.

·       Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

·       Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

·       Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

·       Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

5.      Project Management& Continuous Improvement

·       Plan, manage, and deliver IT projects from initiation through implementation.

·       Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

·       Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

·       Prepare project proposals, business cases, budgets, and implementation plans.

·       Drive continuous improvement initiatives and digital transformation projects.

6.      Vendor & Stakeholder Management

·       Serve as the primary liaison between local users, HQ IT teams, and external vendors.

·       Coordinate hardware maintenance, software support agreements, and managed service providers.

·       Manage vendor performance, contracts, renewals, quotations, and service delivery.

·       Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

7.      Budget & Asset Management

·       Prepare and manage annual IT budgets.

·       Monitor IT expenditures and ensure cost-effective utilization of resources.

·       Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

·       Manage IT inventory, software subscriptions, and asset lifecycle planning.

8.      User Support &Shared Services

·       Provide IT shared services and technical support to internal users.

·       Act as backup IT Administrator when required.

·       Lead helpdesk activities and ensure timely resolution of user issues.

·       Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

·       Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.

·       Minimum 5 - 8years of IT management experience.

·       Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.

·       Experience supporting enterprise applications and business intelligence systems.

·       Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.

·       Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.

·       Experience in system integration, workflow automation, and business process optimization.

·       Strong leadership and stakeholder management capabilities.

·       Excellent analytical and problem-solving skills.

·       Effective communication and project management skills.

·       Ability to work independently while collaborating with regional and global teams.

·       Strong customer-service orientation and commitment to operational excellence.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

We are seeking a passionate and highly motivated AI Intern to support our artificial intelligence and machine learning initiatives. In this role, you will work alongside experienced data scientists, engineers, and product teams to help design, build, and test AI-driven solutions that enhance business performance and user experience.

This internship is ideal for students or recent graduates eager to gain hands-on experience in real-world AI development, research, and analytics.

Key Responsibilities

• Assist in developing, training, and evaluating machine learning and deep learning models.
• Clean, preprocess, and analyze structured and unstructured datasets.
• Support the team in building prototypes and proof-of-concept AI solutions.
• Conduct literature reviews on the latest AI/ML techniques and tools.
• Collaborate with cross-functional teams to understand business problems and propose AI-driven solutions.
• Document model development processes, workflows, and performance results.
• Assist in automating tasks using Python, AI APIs, or visualization tools.
• Participate in team meetings, brainstorming sessions, and sprint review

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required

IT Executive

As an IT Executive, you will report to our Manager, IT, responsible for providing IT support and systems trouble-shooting, network management and maintenance of network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).

• Setup, maintain and troubleshoot:

1. various client and server OS such as Microsoft Windows 10, 11, Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)

• Familiar with general computer hardware replacement

• Provide training and support to end user for basic use of computers

• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update

• Monitoring of the company Network

• Update CMS (Club Management System) patches and troubleshoot connection issues

• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.

• Update Website eg errors, contacts, etc.

• Able to provide IT support after office hours (24 hrs) and weekends

• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements:

• Keen and passionate about IT industry with strong desire to work and learn

• Excellent troubleshooting skills

• Flexible with working hours when required and work independently with minimum supervision

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Minimum Nitec in IT or Computer Studies

• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

• Build and expand the partner network by developing new relationships while strengthening existing ones in Singapore.
• Oversee and grow a portfolio of partners to achieve sustainable revenue and margin growth.
• Position the company as a trusted cybersecurity advisor by educating partners on solutions and value propositions.
• Uncover new opportunities for collaboration across client subsidiaries and business units.

Requirements:

• Diploma in Business, Information Technology, or related field.
• At least 2 years of experience in in B2B sales, IT channel management, or account management.
• Proven track record in solution sales, preferably in cybersecurity or distributor environment.
• Strong relationship management, communication, and presentation skills, with the ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• End-to-End Ownership & Business Impact
• Blend of Technical & Leadership Exposure

About Our Client

This organisation operates within the insurance industry and is recognised for its strong presence and operational excellence. With a significant workforce, it is committed to delivering innovative solutions and maintaining high service standards.

Job Description

• Manage the delivery of IT development services to support business objectives effectively.
• Collaborate with stakeholders to understand and address technology requirements.
• Oversee the performance of the IT development team, ensuring adherence to agreed service levels.
• Implement and maintain processes to ensure the quality and efficiency of development services.
• Monitor and report on service performance, identifying opportunities for improvement.
• Ensure compliance with industry standards and regulatory requirements within the insurance sector.
• Coordinate with external vendors and partners to deliver integrated IT solutions.
• Support the Technology department in achieving strategic goals and objectives.

The Successful Applicant

A successful IT Developer Service Manager should have:

• A strong background in IT service management, preferably within the insurance industry.
• Proven experience in managing IT development teams and delivering technology solutions.
• Excellent problem-solving skills with the ability to identify and implement improvements.
• Proficiency in managing stakeholder relationships effectively.
• Knowledge of regulatory and compliance standards relevant to the industry.
• A results-oriented approach with a focus on delivering value to the organisation.

What's on Offer

• Fixed-term contract with the opportunity to make a significant impact in the Technology department.
• An opportunity to work in the heart of London within the insurance industry.
• Be part of a company that values innovation and operational excellence.

If you are a motivated IT Developer Service Manager looking for a rewarding role in the insurance industry, we encourage you to apply today!

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-7003197

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.

• Deploy new computer images as companies’ standard using SCCM

• Co-Ordination with suppliers on parts replacement or repair activity

• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines

• Support network related incident raised

• Support all L1/L2 ticket raised

• Support and troubleshoot printer and label printers

• Installation and deployment of Windows-10 and Windows-11 Operating System

• Installation of PC based software like – Office, Bartender, CodeSoft,etc

• Manage and keep track of all software and hardware assets.

• Keep track of asset allocation to users and shared resource

• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations

• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool

• Good Knowledge on SCCM Software deployment, Application installations

• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.

• Coordination with Vendor for defective part replacement of workstation, Laptop

• Basic understanding of networking concepts(TCP, UDP, Routing)

• Good Command on troubleshooting of Windows OS related issues.

• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage

• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage

• The minimum experience will be 1 to 2 Years.

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

This position is designed for a skilled software engineer with deep expertise in manufacturing environments. At the core of this role is the active, hands-on programming of the critical interfaces that drive our production. Acting as a key link to our central department in Germany, you will be responsible for translating strategic objectives into robust software and optimized manufacturing processes. We are looking for a full-stack developer who not only designs solutions but takes ownership of the end-to-end technical implementation, bringing a passion for improving complex production systems.

Core Responsibilities

• Hands-On Software Development: Take direct ownership of the practical programming, implementation, and maintenance of mission-critical software interfaces, particularly between our MES and SAP systems. 
• Manufacturing Process Conception & Optimization: Leverage your extensive, multi-year manufacturing experience to design, analyze, and continuously optimize material flow and factory control processes.
• Execution of Centralized Goals: In close collaboration with the team in Germany, you will take ownership of strategic goals and be responsible for translating them directly into technical solutions for our global production network.

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

You will be a key technology partner to our customers in the Defence sector to thrive on developing the next breakthrough for the defence and security of Singapore. Working closely with the Customer, Project Manager and Technical Lead, you will be part of a project management team as part of an overall project implementation.

Be Part of Our Success

• Project Manager shall be suitably qualified personnel with experience to lead and interface with the different teams (eg. System Infrastructure team, Security Team, and Application team).
• Be the POC to present at all progress meetings, he/she shall report the progress to the Authority and Management in Steering Comms Meeting.
• Lead an engineering team to review, modify, design and implement the new and existing system, meeting the agreed timeline and budget.
• Good communication skills and able to work independently.
• Work with various department managers and Project Management Office to streamline and governance the department project management process.
• Risk management.

Qualities We Value

• Bachelor Degree in Computer Science or equivalent
• Excellent project management and leadership skills preferably with PMP Certification
• Possess initiative, positive attitude and strong passion in operation support.
• Committed with good communication skills and able to work independently.
• Coordinate the contractors, customers and all the resources.
• Conflict resolution skills
• Organization and time management skills to keep projects on track and within budget
• Familiar with Government IT process and compliance will be added advantage.
• More than 5 years of Project Manager experience with track records of successful projects deliveries.

Maestro HR

damien lee tian hong

R1106726

16C8462

Pre-requisition:

·      Diploma or Degreein Information Technology, Computer Engineering, Network Engineering or related fields.

·       1-3years relevant working experience

·       Knowledge of Servers, operating system concepts, storage and backup fundamentals, and virtualization would be an advantage.

·       Basic understanding of Infrastructure as Code (IaC) concepts would be an advantage.

Job Description:

·      Assistin the installation, configuration, and maintenance of servers, virtualization platforms, storage systems, backup solutions, and supporting infrastructure.

·      Support daily infrastructure operations, monitoring, and health checks.

·      Perform basic troubleshooting for server, virtualization, operating system, storage, and backup-related issues.

·      Escalatecomplex incidents to senior engineers or vendors where required.

·      Assistin infrastructure deployment, migration, and upgrade activities.

·      Monitor infrastructure alerts and respond to incidents in a timely manner.

·      Maintain accurate documentation including system diagrams, configurations, SOPs, asset inventory, and operational procedures.

·      Work with internal teams, vendors, and customers during troubleshooting and implementation activities.

·      Support system testing activities such as SAT, UAT, backup recovery testing, and failover testing where required.

·      Ensure compliance with security policies, operational procedures, and change management processes.

·      Participate in standby support rotation and after-office-hours support activities when required.

·      Support automation and continuous improvement initiatives for infrastructure operations and monitoring.

Technical Skill Sets:

OS / Hypervisors:                         VMware vSphere / ESXi, MicrosoftHyper-V, Windows Server, Linux
Server Hardware:                         Dell PowerEdge, HPE ProLiant
Storage Systems:                          SAN (Fibre Channel/iSCSI), NAS(NFS/SMB)
Protocols:                                       TCP/IP, DNS, DHCP
Backup Software:                         VeeamBackup & Replication
Scripting Languages:                    Python,Bash, PowerShell
Provisioning & Configuration:    Infrastructureas Code (IaC), Monitoring systems, Configuration Management
CloudConcepts:                            IaaS(Infrastructure as Service), Hybrid Cloud, Public Cloud (AWS/Azure/GCP)

Job description:

Role Overview

The IT Project Assistant (Junior) will support application projects and system implementation initiatives across the organization. This role is ideal for candidates with experience in application support, basic SDLC understanding, and exposure to business analysis and system integration. A basic development background (front-end or scripting) or DevOps/Linux server exposure on any cloud platform is an advantage, but not mandatory. Where technical experience is limited, stronger skills in business analysis, requirements gathering, UAT, and system integration will be emphasized.

You will work closely with business users, vendors, and internal IT teams to support project delivery, coordinate UAT, and assist in resolving system issues.

Key Responsibilities

• Project Coordination & Support
• Assist Project Manager / IT Lead in planning and tracking project activities, timelines, and deliverables.
• Coordinate meetings, prepare minutes, and follow up on action items with stakeholders and vendors.
• Support documentation of project status, risks, and issues.
• Business Analysis & Requirements
• Work with business users to gather and document business and functional requirements.
• Support process analysis and mapping of current vs. future-state workflows.
• Assist in preparing Business Requirement Documents (BRD), user stories, and acceptance criteria.
• SDLC & System Implementation
• Participate in activities across the SDLC, including requirements, design discussions, testing, deployment preparation, and post-implementation support.
• Support system integration efforts by coordinating with vendors and internal teams, ensuring data and process flow across systems.
• Assist in preparing configuration documents, change requests, and deployment checklists.
• Testing & UAT Coordination
• Coordinate User Acceptance Testing (UAT), including test planning, test case preparation, and user scheduling.
• Support execution of test cases, logging of defects, and tracking of defect resolution with vendors and internal teams.
• Assist in ensuring systems meet business requirements before go-live.
• Application Support & Issue Resolution
• Serve as a liaison between business users and IT/vendors to log, track, and resolve system issues.
• Analyze user issues, perform initial troubleshooting, and provide workarounds or escalate to relevant teams.
• Contribute to knowledge base / FAQ documentation for recurring issues and user guides.
• Data Analysis & Reporting
• Support data extraction and analysis using Excel and basic SQL/Python (Pandas) where applicable.
• Assist in preparing operational and project-related reports, dashboards, and performance metrics.
• Analyze system usage, incident trends, or process data to identify opportunities for improvement.

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.