Total 4,712 it manager job vacancies

Are you passionate about driving digital innovation and improving business processes through technology? Join a dynamic team where you'll play a key role in supporting digital transformation initiatives, enhancing workflows, and delivering impactful technology solutions.Digital Transformation Business Analyst / IT Systems Analyst #HDC

Key Responsibilities

• Collaborate closely with stakeholders to understand business requirements, operational challenges, and process improvement opportunities.
• Analyse, document, and translate business needs into clear workflows, functional specifications, user stories, and process documentation.
• Support the implementation and configuration of digital systems and platforms to improve operational efficiency.
• Facilitate discussions between business users and technical teams to ensure successful project delivery.
• Assist in Proof of Concept (POC) initiatives, system enhancements, and process automation projects.
• Develop, maintain, and generate reports to support business insights and decision-making.
• Coordinate testing activities, including user acceptance testing, issue tracking, and validation of system enhancements.
• Support user onboarding, system access management, and governance processes.
• Contribute to change management efforts by preparing user guides, training materials, and process documentation.

Requirements

• Diploma or Degree in Information Technology, Business Information Systems, Computer Science, or a related discipline.
• Experience in business analysis, digital transformation, IT project support, systems implementation, or process improvement initiatives.
• Strong stakeholder engagement and communication skills.
• Ability to gather requirements, document processes, and coordinate across multiple teams.
• Familiarity with CRM systems, workflow management platforms, reporting tools, or enterprise applications will be advantageous.
• Experience supporting testing activities such as SIT, UAT, or system implementation projects is preferred.
• Detail-oriented, analytical, and capable of managing multiple priorities effectively.

Why Apply?

• Gain exposure to large-scale digital transformation initiatives.
• Work alongside cross-functional stakeholders and technology teams.
• Opportunity to develop expertise in business analysis, process optimisation, and enterprise systems.
• Collaborative and growth-oriented working environment.

Interested applicants, please send your updated resume to leonleong@recruitexpress.com.sg

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Industry: Advanced Security & Surveillance system
Working days: Monday - Friday 9am -6pm

Salary: $3,500 - $4,000 + Commission/ sales incentive

Location: Tai Seng (Near MRT)

Job Responsibilities

• Develop and execute sales strategies targeting end-users, SMEs, and organizations.
• Manage the full sales cycle: prospecting, client engagement, product demonstration, negotiation, and closing.
• Build relationships with decision makers, including business owners, IT leaders, and security stakeholders.
• Conduct product demonstrations, webinars, and presentations to promote cloud security solutions.
• Identify customer needs and propose suitable security solutions.
• Work closely with marketing and technical teams to support campaigns, deployment, and customer success.
• Participate in industry events, trade shows, and partner activities.
• Track sales pipeline, prepare reports, and provide market insights to management.
• Assist with customer support issues and ensure timely payment collection.

Job Requirements

• Proven sales experience in end-user sales, SME-focused technology sales or cloud-based solutions sales
• Experience in SaaS sales / business development will be an advantage
• Candidates with sales experience in POS hardware / software solutions will be a plus
• Candidates with sales experience in office automation hardware / software solutions will be a plus

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Reporting directly to the Director of Compliance who is based in Singapore. This role will cover multiple aspects of compliance including AML, sanctions, regulatory compliance and advisory. This role is ideal for an experienced compliance professional who thrives in a fast-moving fintech environment, is excellent at collaborating with cross-function teams, and sets up processes and controls in a scalable manner.  

Key responsibilities:

• Perform regulatory and financial crime risk assessments prior to new product launches, identifying key areas where changes in processes are needed and working with stakeholders to put the changes in place
• Serve as escalation point for topics including AML and Sanctions, and provide regulatory advisory to stakeholders
• Keep track of regulatory changes and notifications from regulator, perform gap analysis and work with stakeholders to implement processes
• Review and updating of compliance policies and procedures
• Work closely with internal stakeholders such as Business, Product and Operational Units, as well as any relevant external stakeholders in regard to compliance matters
• Help with inspections, filings, surveys and regulatory communications
• Reporting and escalation to Group Compliance, as needed
• Support the Director of Compliance with regional initiatives and handle any other compliance tasks as required.

• Bachelor’s Degree in Finance, Law, Business, or a related discipline.

• Minimum 10 years of relevant experience in compliance within financial institutions; experience in fintech or payments is a strong advantage.
• Strong knowledge of Malaysia regulatory requirements (BNM, AMLA, etc.) and international compliance standards including sanctions.
• Strong ability to balance business growth with regulatory requirements, offering pragmatic recommendations
• Proven ability to manage multiple priorities under pressure.
• Experience in payments regulations across South East Asia is a strong advantage

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.

How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success. 

Role Overview

We are looking for a Senior Product Manager to lead the strategy, discovery, and execution of products that drive business growth, transformation, and scalability across Teleport.

You will work closely with stakeholders across the organization to identify opportunities, solve complex business challenges, and deliver scalable product solutions that create measurable impact. The ideal candidate combines strategic thinking, strong execution, and the ability to influence decisions across both business and technology teams.

Key Responsibilities

• Own product strategy, roadmap, and execution for business-critical product domains.
• Identify high-impact opportunities through a deep understanding of business processes, user needs, and company objectives.
• Lead product discovery, define problem statements, and translate insights into scalable solutions.
• Drive products that enable business growth, transformation, and organizational scalability.
• Partner closely with Engineering, Design, Data, and business stakeholders to deliver meaningful outcomes.
• Define success metrics, prioritize initiatives, and make informed trade-off decisions.
• Influence stakeholders and align cross-functional teams around product direction and priorities.
• Monitor product performance and continuously improve outcomes through data and user feedback.

Requirements

• 6+ years of Product Management experience with a track record of delivering impactful products and business outcomes.
• Experience owning products from discovery through launch and continuous improvement.
• Strong problem-solving, analytical, and decision-making skills.
• Proven ability to influence stakeholders and drive alignment across business and technology teams.
• Experience defining product strategy, roadmaps, and measurable success metrics.
• Excellent communication and stakeholder management skills.
• Comfortable operating in ambiguous environments and independently driving initiatives end-to-end.
• Experience working in Agile product development environments.
• Proficiency in Mandarin Chinese and English, with the ability to conduct business discussions, review documentation, and communicate effectively in both languages.

Preferred Background

• Experience in logistics, supply chain, e-commerce, marketplaces, SaaS, or other complex business environments.
• Experience building platforms, enterprise systems, or business enablement products.
• Exposure to business transformation, process digitization, and workflow automation initiatives.
• Experience mentoring Product Managers, Associate Product Managers, or Product Specialists.

Your responsibilities as Assistant Manager, Human Resources will include but not limited to:

Payroll Administration

• Manage end-to-end payroll processing and administration.
• Perform checks for multi-payroll runs, to ensure proper compliance and accuracy in payroll processing.
• Conduct reconciliation of salary, wages and bonuses information to ensure the accuracy of monthly payroll payment.
• Stay updated on relevant legislation, regulations, and trends related to compensation and benefits, and ensure compliance with all legal requirements.
• Maintain accurate employee payroll records in HR systems.

Benefits Management & Administration

• Manage employee benefits programs including insurance, welfare claims, and other welfare initiatives.
• Liaise with service providers for renewals, claims, and policy updates.
• Monitor benefits utilization and recommend improvements where necessary.

Compensation Management

• Assist in the development, review, and implementation of salary structures, grading systems, and compensation frameworks.
• Support annual salary review, promotion and bonus exercises, including data validation and budget tracking and control.
• Conduct market benchmarking and salary surveys to ensure competitiveness.
• Ensure proper documentation and audit trail for all compensation-related decisions

Data Analysis & Reporting

• Assist in annual budget preparation and forecast.
• Prepare reports on compensation trends, headcount costs, incentive effectiveness, and benefits utilization.
• Analyze HR data to support management decision-making.
• Ensure data accuracy and confidentiality in line with PDPA requirements.

Recruitment

• Manage recruitment processes for managerial positions.
• Manage employee master data update in HRIS for managerial positions.

Policies & Governance

• Assist in the development and review of HR policies relating to compensation and benefits.
• Ensure all compensation and benefits practices are audit-compliant and aligned with internal governance standard and business objectives.

Employee Communication

• Respond to employee queries related to payroll and benefits matters.
• Prepare employee communication on compensation and benefits related matters.

HR Team Development

• Responsible for development of HR team members through coaching, on-the-job guidance, and knowledge sharing to enhance functional competencies.
• Support succession planning and talent development within the HR function to ensure continuity and capability growth.

Others

• Any other legal assignments requested by the Management from time to time.

Are you a natural leader who thrives on coaching others to victory?

Join the Global Leader, Right Here in Malaysia

For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet. 

As our presence expands across 11 major cities nationwide, we are looking for a passionate and dynamic Sales Manager to lead the charge. If you are a motivated "player-coach" who loves to build and inspire a high-performing team, this is your opportunity

How You'll Make an Impact

1. Team Leadership & Coaching:

• Mentor & Develop: Act as a true "player-coach," spending significant time in the field to provide real-time coaching, feedback and support.
• Inspire & Align: Lead high-energy team meetings, translating company strategy into a clear, actionable sales plan.
• Drive Performance: Develop your team into sales superstars, managing their activity, pipeline, and skill gaps to ensure success.

2. Strategic Growth & Revenue:

• Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
• Be a Data-Driven Strategist: Use sales data to review pipelines, identify winning strategies, and forecast accurately.
• Become the Market Expert: Keep a pulse on market trends and competitors, sharpening our unique selling propositions.

3. Customer & Operational Excellence:

• Champion Customer Relationships: Personally visit key clients to understand their needs, gather feedback, and ensure we are delivering service that delights.
• Act as the Key Problem-Solver: Be the central point of contact for complex service issues. You will be hands-on, liaising directly with clients and internal departments (like Service and Operations) to manage challenges and see them through to a successful resolution.
• Quarterback Major Deals: Guide your team in coordinating, negotiating, and closing complex contracts, ensuring a smooth handover to operations.
• Be Hands-On: Be agile and ready to conduct on-site inspections (yes, sometimes under the sun!) to support your team and secure new business.
• Drive Accountability: Take responsibility by ensuring your team's daily sales activities are accurately and promptly updated in our system.
• Collaborate to Win: Work closely with service and finance teams to ensure a seamless customer experience, including assisting with collections.

What It Takes to Succeed:

• A "Leader-Coach" Mentality: Dynamic, results-oriented, and believes in building people up. You excel at fostering teamwork and positive energy.
• Proven Leadership: At least 5 years of successful sales management or supervisory experience. A Diploma or Degree in any field is a plus.
• Data-Driven & Analytical: Use data to make decisions, manage performance, and coach your team effectively.
• A Master Networker: Natural talent for building and maintaining strong, trust-based customer relationships.
• Resilient & Autonomous: Self-starter who thrives on challenges and can work independently to get the job done.
• Field-Ready: Comfortable working outdoors, conducting on-site visits, and leading from the front.
• The Essentials: Must possess a valid driver's license, own vehicle and a Malaysian citizen or hold relevant resident status.

Why You'll Love Working With Us

We invest in our people. We offer a competitive package and a culture of success.

• Attractive Compensation: Base salary and sales incentives.
• Travel Support: Transportation allowance and fuel card.
• Total Wellness: Comprehensive medical, specialist, dental, and optical plans.
• Peace of Mind: Full coverage for Surgical & Hospitalization, Term Life, and Personal Accident insurance.
• Future-Proofing: Additional retirement benefits to secure your future.
• The Perks: Staff purchase plans, a mobile phone, and all the smart tools you need to succeed.

Ready to Make an Impact?

You won’t be starting from scratch. You'll join a high-energy, competitive team that is laser-focused on results. We provide extensive product training and hands-on support from our in-house specialists.

This is more than a job. It's a career with the industry leader.  Don't wait.  Apply now and let's grow together!

Location:

Rentokil Initial Kota Kinabalu, DBKK No 37, Lot 19, Kuala Neutron, Neutron Riverside, Jalan Tuaran Bypass, 88450 Kota Kinabalu, Sabah.

TOMRA Recycling is seeking an experienced and entrepreneurial Area Sales Manager – Southeast Asia to drive business growth across the Southeast Asian recycling market. Based in Malaysia and working remotely, this role will focus on developing new business opportunities, managing customer relationships, and promoting TOMRA’s sensor-based sorting solutions across multiple Southeast Asian countries.

The successful candidate will work closely with the Sales Manager, New Markets, and the Head of Sales APAC, while collaborating with customers, partners, suppliers, and internal technical experts to develop and execute long-term growth strategies in the waste and metal recycling industries. 

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows

We are hiring an offshore Bid Manager role in Kuala Lumpur, supporting Australia and New Zealand and reporting to the Director of GTM Operations.

Role Overview

The Bid Manager manages end-to-end RFx and tender processes for qualified opportunities. You will ensure submissions are compliant, compelling, commercially, and executed. It also drives continuous improvement in bid practices, content reuse, and win rates through structured processes and AI-enabled tools.

Key Responsibilities

Bid Management & Coordination

• Lead and coordinate the full bid lifecycle across teams (Sales, Pre-Sales, Consultancy, Pricing, Legal, and Commercial).
• Ensure all submissions align with brand, governance, and commercial standards.
• Implement best practices to improve bid quality, efficiency, and outcomes.

AI & Content Optimisation

• Champion the use of internal AI tools to enhance response quality and turnaround time.
• Curate and maintain a reusable content library, including standard responses, case studies, and product narratives.
• Support team members in applying AI responsibly, ensuring human oversight and commercial judgment.
• Enhance templates, workflows, and governance frameworks.

Bid Tracking and Insights

• Maintain visibility of bid pipelines, including status, value, probability, and timelines.
• Deliver reporting on bid performance, win/loss trends, and cycle times.
• Provide forecasting insights and contribute to post-bid reviews to improve.

SSG is a dynamic and forward-thinking organization dedicated to empowering individuals and shaping the future of Singapore's workforce. As a statutory board under the Ministry of Education, SSG leads the charge in driving the SkillsFuture movement, a national initiative that promotes lifelong learning and skills development. With a strong focus on innovation and collaboration, SSG works closely with employers, training providers, and individuals to create a vibrant ecosystem of learning and growth. By offering a wide range of initiatives, programs, and funding schemes, SSG enables individuals to unlock their full potential, acquire new competencies, and stay ahead in a rapidly changing job market.

Join the SPD team in SSG. We drive strategic coherence across the organisation, while sparking new forms of thinking and conceptualise new national and agency level policies to advance SSG’s mission in supporting the SkillsFuture movement. We also advance research aligned to the SSG strategic priorities to facilitate evidence-based policymaking, programme development and improvements to practice.

The Manager/Senior Manager in the Corporate Planning Office within SkillsFuture Singapore’s Strategic Planning Division is an individual contributor role focused on strategizing and planning corporate strategies that align with the whole-of-agency direction. This position involves conceptualizing, tracking, and reporting corporate KPIs to ensure long-term targets remain on track, driving collaboration with Workforce Singapore (WSG), and overseeing the SSG Board portfolio. The incumbent will also perform secretariat duties for key meeting platforms, requiring a detail-oriented and proactive individual capable of engaging stakeholders and synthesizing complex information.

The Senior Manager level will be expected to handle work of greater complexity and manage additional projects.

Strategic Planning & Direction

· Strategize and plan short-to-medium term corporate strategies, aligning whole-of-agency direction to map out year-on-year priorities

· Drive collaboration with sister agency Workforce Singapore (WSG) to strengthen the Jobs-Skills nexus with joint strategies, workstreams, and indicators

Performance Management & Reporting

· Conceptualize, track, and report corporate KPIs to ensure SSG’s longer-term targets remain on track

· Plan and oversee the SSG Board portfolio, including the selection, appointment, and renewal of members to advise on and support strategic direction and corporate priorities

Stakeholder Engagement & Collaboration

· Engage with various stakeholders and drive fruitful collaborations

· Perform secretariat duties for key meeting platforms

Information Synthesis & Communication

· Synthesize a broad range of information with an eye for detail, structuring and substantiating findings using both written and visual formats

· Communicate clearly in both written and verbal form

What we are looking for

• Possess the required competencies to execute the job duties proficiently
• Manager: Up to 6 years of relevant work experience in corporate planning. Those with no relevant experience but have been involved in relevant projects or short stints in similar areas / functions can apply
• Senior Manager: At least 6 years of relevant work experience in corporate planning
• Strong ability to synthesise and communicate complex information effectively
• Excellent communication skills, both written and verbal
• Ability to multi-task and balance competing priorities, at times under tight deadlines and with ambiguity
• Proven experience in engaging stakeholders and driving fruitful collaborations
• Resourcefulness and a strong drive to achieve results
• Ability to anticipate needs and make informed judgement calls within the scope of responsibilities
• Prior experience in organization development (OD) and data analytics is advantageous

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

Responsibilities

• Develops project objectives by reviewing project proposals and plans; and conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; and reviewing offers from contractors.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing works estimates.
• Confirms product performance by designing and conducting tests.
• Determines project schedule by studying project plan and specifications; calculating time requirements; and sequencing project elements.
• Maintains project schedule by monitoring project progress; coordinating activities; and resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Controls project costs by approving expenditures; and administering contractor contracts.
• Prepares project status reports by collecting, analysing, and summarizing information and trends; and recommending actions.
• Maintains a safe and clean working environment by enforcing procedures, rules, and regulations.
• Maintains product and company reputation by complying with regulations.
• Maintains and controls paperwork and submittals for approval requirements.
• Contributes to team effort by accomplishing related results as needed.
• Travel to project sites to witness start-up, integration, and training sessions.
• Assist in the preparation of tender or pre-sales work whenever necessary.

Requirements

Preferred Qualifications & Experience:

• Bachelor’s degree in Mechanical Engineering, Piping Engineering, Certified Piping Engineer (CPE) or other related equivalent certification.
• 5 years+ of experience in piping engineering, design, or project execution.
• Experience in industrial, oil & gas, power plants, or infrastructure projects is preferred.
• Preferred candidates with a background in Data Centres, Oil & Gas, Power Plants, or Industrial Facilities.

Technical Skills:

• Proficiency in AutoCAD, Revit, Plant 3D, Caesar II (pipe stress analysis), and Navisworks.
• Strong understanding of fluid dynamics, pipe stress, and thermal expansion analysis.
• Knowledge of ASME B31.3, API, ANSI, NFPA, and other industry standards.
• Experience with welding processes, material selection, and non-destructive testing (NDT).

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication, teamwork, and leadership abilities.
• Ability to manage multiple projects and deadlines efficiently.

Job Description:

We are seeking a qualified Accountant to join our finance team in a role that encompasses key accounting functions including Financial & Management Accounting, Costing as well as Corporate Governance and Accounts Payable matters. You will collaborate with cross-functional teams to provide insights, analysis, and recommendations that drive informed decision-making, as well as provide strategic support to the respective Strategic Business Units. The incumbent will also be involved in budgeting and reporting to various internal and external parties on a regular basis.

Requirements:

• Degree in Accountancy or other professional accounting qualifications from reputable Universities, recognized by ISCA
• Minimum 2 years of relevant experience, with at least 1 year in a reputable public accounting firm
• Proficient in MS Office and accounting software (SAP preferred)
• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Meticulous and adept in working under pressure and tight timelines

Interested applicants, may apply via https://careers.singhealth.com.sg/job-invite/4146/

We are looking for a hands-on Technical Manager / Engineering Manager to lead the development and continuous improvement of advanced semiconductor equipment, with a focus on sorter machines.

This role is ideal for someone who enjoys solving complex engineering challenges, leading high-performing teams, and delivering precision systems used in semiconductor manufacturing.

Key Responsibilities

• Lead and mentor a team of design engineers in the development of semiconductor equipment, from module design to full machine conceptualization

• Drive product innovation and continuous improvement (CIP) to enhance performance, extend product lifecycle, and improve cost competitiveness

• Oversee machine reliability, feasibility testing, and validation to ensure high precision and performance

• Partner with Technical Sales on specification review, costing, and solution evaluation

• Own and resolve technical issues across the product line, including field-related challenges

• Ensure machine performance at customer sites, including troubleshooting and optimization

• Lead root cause analysis and problem-solving using structured methodologies (e.g., 8D, Ishikawa, DIVE)

Job Requirement:

1. Degree or Master’s in Mechanical Engineering or related discipline

2. Strong experience in automation equipment design, preferably in semiconductor industry (sorter machines highly preferred)

3. Solid background in high precision, high-speed mechanical systems

4. Proficient in CAD tools such as Creo or SolidWorks

5. Knowledge of semiconductor packaging and assembly processes

6. Proven experience in a technical leadership role, managing teams and projects

7. Strong analytical and problem-solving skills with structured methodologies

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.