Total 1,259 it analyst job vacancies

We are seeking a proactive and detail-oriented IT Project Analyst to support the planning, execution, governance, and successful delivery of enterprise technology initiatives. The ideal candidate will work closely with Project Managers, business stakeholders, vendors, and technical teams to ensure projects are delivered on time, within budget, and in compliance with organizational standards.

The role requires strong experience in IT project coordination, PMO governance, budgeting, procurement, stakeholder management, and reporting, with a focus on driving operational excellence across technology projects.

Key Responsibilities

• Support end-to-end IT project management activities, including planning, execution, monitoring, and project governance.
• Coordinate project schedules, milestones, deliverables, dependencies, and status reporting across multiple initiatives.
• Assist in project budgeting, financial tracking, forecasting, and resource planning activities.
• Manage project resource onboarding and offboarding while maintaining accurate resource and capacity trackers.
• Support procurement processes, including Purchase Requests (PR), Purchase Orders (PO), Statement of Work (SOW) reviews, vendor coordination, and invoice processing.
• Monitor project risks, issues, action items, and ensure timely follow-up with relevant stakeholders.
• Prepare project dashboards, management reports, presentations, and governance documentation.
• Maintain project documentation, SharePoint repositories, and reporting trackers to ensure compliance and audit readiness.
• Collaborate with business users, technology teams, finance, procurement, and external vendors to facilitate smooth project execution.
• Support the PMO in driving governance standards, process improvements, and other project-related initiatives.

Must Have Requirements

1. Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline.
2. Minimum 6 years of experience in IT Project Management, PMO, or Project Analyst roles supporting enterprise technology initiatives.
3. Mandatory experience in managing or supporting Unified Communications (UC) projects, including project coordination, governance, vendor management, and budget tracking.
4. Strong experience in project governance, stakeholder management, procurement (PR/PO & SOW), budget management, and project reporting.

Preferred Skills

• Experience working in a banking or financial services environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, along with SharePoint and project tracking tools.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication and stakeholder management skills with the ability to collaborate across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Knowledge of PMO best practices and IT project lifecycle management.

PERSOL Singapore Pte Ltd •RCB No. 200007268E

EA License No. 01C4394 • Registration No. R1113321 (Jacob Tijo)

1. OMS full-cycle ownership: Lead requirements analysis and testing for the OMS system, covering web portal, WeChat mini-program, Android, and iOS platforms(development & maintenance).

2. Mobile app know-how: Possess basic mobile application development skills, primarily focused on app updates and version release coordination.

3. Production support & multi-system maintenance: Ensure operational stability for integrated systems besides OMS, including the BC financial system, WMS warehouse system, and Guanmai (Vegetable Division) system.

4. Technical& coding background: Understand code, with hands-on experience in development/testing; leverage strong project management skills using Agile (Scrum). Collaborate with Product Owner to refine backlog, split user stories, negotiate with developers, triage

production bugs, and propose solutions.

5. Data base expertise: Proficient in SQL (relational databases) and experienced with No SQL databases such as MongoDB.

6. API &system integration: Proven experience integrating different platforms via API; understand interface field mappings, communicate effectively with various vendors, and drive alignment.

7. Agile mastery: Facilitate sprint backlog creation, sprint planning, iteration cycles, and data migration activities.

8. ERP/BC domain basics: Solid understanding of basic BC (Business Central) or ERP software usage; possess foundational financial domain knowledge, comprehend BC system functions, and resolve common issues.

9. Process mapping & grant experience: Ability to draw professional flowcharts (e.g.,UML, BPMN); previous experience handling government grant applications/submissions.

10. Cloud knowledge (Huawei Cloud): As the OMS system is deployed on Huawei Cloud, basic cloud computing knowledge is required, including cloud resource management, deployment

configuration, and fundamental operations/maintenance concepts.

11. AI exposure (plus): Familiarity with AI concepts, tools, or applied AI experienceis a strong plus.

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required

IT Executive

As an IT Executive, you will report to our Manager, IT, responsible for providing IT support and systems trouble-shooting, network management and maintenance of network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).

• Setup, maintain and troubleshoot:

1. various client and server OS such as Microsoft Windows 10, 11, Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)

• Familiar with general computer hardware replacement

• Provide training and support to end user for basic use of computers

• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update

• Monitoring of the company Network

• Update CMS (Club Management System) patches and troubleshoot connection issues

• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.

• Update Website eg errors, contacts, etc.

• Able to provide IT support after office hours (24 hrs) and weekends

• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements:

• Keen and passionate about IT industry with strong desire to work and learn

• Excellent troubleshooting skills

• Flexible with working hours when required and work independently with minimum supervision

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Minimum Nitec in IT or Computer Studies

• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

First incorporated in 2003, A-Speed Infotech has grown from a small team to a reputable and reliable network systems integration service provider. Working closely with several leading-edge manufacturers and product vendors over the years, we’ve developed key relationships that have made us a Master System Integrator for leading ICT and Industrial Integration products.

Responsibilities

• Joining of Domain/Data migration
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding in a timely manner to service issues and requests
• Setting up accounts for new users
• Perform software upgrades/patches on systems
• Service Report/Billing Report/Onsite scheduling arrangement
• Lead and coordinate onsite deployment activities, including task assignment, supervision of junior technicians, and ensuring projects are completed within the agreed timeline and service standards.
• Perform root cause analysis and provide recommendations for recurring technical issues, identifying opportunities to improve IT processes, standard operating procedures (SOPs), and end-user experience.
• Any other ad-hoc duties as assigned by the Company

Qualifications

• Open to candidates with Degree qualifications from IT related discipline
• Minimum 3 years experience
• Excellent interpersonal and soft skills for effective engagement and communication with staff and customers
• Positive attitude, thrives on exciting challenges of being a change agent

Key Responsibilities

• Provide1st and 2nd level onsite IT support for hardware, software, network, printing and system related issues
• Install, configure, and maintain desktops, laptops, mobile devices, and other IT equipment
• Perform software installation, upgrades, patch management and system updates
• Manage user accounts, access permissions, and password resets
• Diagnose and resolve hardware, operating system, application and connectivity issues
• Maintain IT asset inventory and ensure proper documentation of hardware and software licenses
• Follow IT security policies and assist in implementing cybersecurity best practices
• Support onboarding and offboarding activities, including workstation setup and account provisioning
• Support meeting room technology, video conferencing systems, and office collaboration tools
• Collaborate with vendors and corporate IT teams to resolve technical issues and support builds/upgrades

Job Requirements

• Diploma/Degree in Information Technology, Computer Science, or related field
• 2-3 years of experience in desktop support or IT helpdesk roles
• Experience in supporting end users in a corporate environment
• Familiar with Active Directory, Microsoft 365, or endpoint management tools
• Knowledge of IT asset management processes
• Experience in supporting Apple products or Autodesk environment is an added advantage

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

MNC Environment

Competitive Remuneration Package

Permanent role (AWS Guaranteed + Variable Bonus)

Position Summary

·       We are seeking an experienced IT Engineer to support and enhance the organization's technology landscape across both on-premises and cloud environments. This role serves as a key point of contact for end-users and stakeholders, ensuring the reliability, security, and continuous improvement of IT infrastructure and business systems.

·       The successful candidate will be involved in infrastructure operations, cloud initiatives, end-user support, technology deployment projects, and digital transformation activities. This position offers exposure to a diverse technology environment encompassing enterprise infrastructure, cloud services, networking, cybersecurity, and remote operations.

Key Responsibilities

·      Manage day-to-day IT infrastructure operations, service requests, and incident resolution.

·      Provide technical support and troubleshooting for end users across hardware, software, and cloud platforms.

·      Evaluate, recommend, and implement technology solutions to improve operational efficiency and business performance.

·      Participate in infrastructure modernization, cloud migration, and digital transformation projects.

·      Support network, server, endpoint, and cloud environments to ensure high availability and performance.

·      Collaborate with internal stakeholders and external vendors to deliver technology initiatives.

·      Maintain IT documentation, procedures, asset records, and technical standards.

·      Ensure solutions comply with organizational security, governance, and compliance requirements.

·      Support remote sites and operational locations where required.

·      Perform other duties and projects as assigned.

Qualifications & Experience

·       Minimum 5 years of experience in IT infrastructure, systems administration, or enterprise support environments.

·       Proven experience managing hybrid IT environments consisting of both on-premises and cloud technologies.

·       Strong knowledge of Microsoft platforms and cloud services.

·       Hands-on experience delivering Microsoft 365 and cloud-related projects.

·       Experience supporting distributed or remote operational environments will be advantageous.

·       Exposure to infrastructure refresh, migration, or modernization projects is preferred.

·       Experience within logistics, transportation, energy, industrial, engineering, or trading environments would be advantageous.

Job ID: JOB-00569

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747   

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

IT Engineer

Key Responsibilities

• AI-Driven Solutions Engineering — Translate business requirements into well-architected solutions; identify manual processes and engineer scalable automation — including AI agents and LLM-powered workflows — to eliminate them.
• Full-Stack Development — Design, develop, and maintain internal web applications end-to-end, with seamless integration into existing platforms, using AI-assisted development tooling to accelerate delivery across the stack.
• AI Tooling & Integration — Build and maintain internal tools and integrations on top of LLM APIs and AI platforms; continuously evaluate emerging AI capabilities and embed them into engineering and business workflows.
• Infrastructure & Cloud — Architect and maintain a hybrid environment spanning on-premises servers and multi-cloud workloads (Google Cloud, Alibaba Cloud); ensure the reliability, availability, and performance of all core IT systems.
• Database Management — Own database design, maintenance, and performance optimization across production environments.
• Security & Governance — Embed security-by-design across systems; maintain a robust security baseline and contribute to ongoing security-hardening initiatives.
• Service Delivery — Uphold a high standard of service delivery, ensuring users are well-supported and issues resolved promptly and professionally.
• Stakeholder Engagement & Reporting — Provide clear, timely reporting to business stakeholders and maintain effective coordination with the parent company in Shanghai, including regular Chinese-language communication.

Requirements

• 3-5 years of experience in IT & full-stack web development
• Fluency with AI development tooling (e.g., Cursor, Claude Code) and a proven track record of leveraging it to materially accelerate delivery.
• Hands-on experience building with AI — integrating AI into applications, automations, or internal tools — and a strong grasp of how to apply AI effectively and securely in production.
• Strong full-stack development capability in TypeScript/JavaScript (Node.js) and a modern front-end framework such as React; working knowledge of PHP is advantageous.
• A solid command of database design and performance optimization (e.g., MySQL).
• A strong understanding of cloud platforms (Google Cloud, Alibaba Cloud) alongside physical server configuration.
• A comprehensive grasp of cyber-security principles and secure-by-design practice, including vulnerability and patch management.
• An industry-recognized security certification (CISSP, CISA, or equivalent) is highly regarded.
• Professional fluency in both English and Chinese, given the requirement for communication with the Shanghai-based parent company.
• A mature, meticulous, proactive, and resourceful disposition, with genuine commitment to both operational excellence and building.
• Team player

What We Offer

• Good AI toolkit — including Cursor, ChatGPT, and Claude Code — because we expect you to build with the best.
• Accountability and Ownership — you'll have the room to design, build internal products from the ground up, and the latitude to shape, modernize, and improve the systems you inherit.
• Exceptional technical breadth — hybrid cloud, identity, security, automation, and application development within a single role.
• A competitive remuneration package.

• The opportunity to contribute to — and help advance — a mature, well-architected security and automation practice.

Job description

We are looking for a hands-on IT Manager to oversee and drive all IT functions across a growing group of companies in the maritime and trading space.

 This role will manage daily IT operations while leading system improvements, cybersecurity, and infrastructure across multiple entities. You will play a key role in ensuring business-critical systems remain reliable, secure, and scalable.

Responsibilities and Duties

Infrastructure & Operations

·       Manage IT infrastructure including servers, cloud, and business systems

·       Oversee network performance (LAN/WAN, VPNs, firewalls, wireless)

·       Ensure system uptime, reliability, and performance across all entities

·       Manage IT assets (laptops, work mobiles, licences) and standardisation

Cybersecurity & Compliance

·       Implement and enforce cybersecurity measures (endpoint protection, access controls, encryption)

·       Monitor and respond to security risks and vulnerabilities

·       Ensure compliance with PDPA and internal data protection policies

·       Develop and maintain disaster recovery and business continuity plans

Systems & Projects

·       Lead IT projects (system implementation, ERP, cloud migration, digitalisation)

·       Support and improve finance, trading, and operational systems

·       Manage system integrations and process improvements

·       Drive user adoption and provide training where required

Governance & Vendor Management

·       Develop IT policies, SOPs, and governance frameworks

·       Manage IT budget, procurement, and cost optimisation

·       Oversee vendors, service providers, and external consultants

·       Support multi-entity setup with proper system segregation and controls

Support & Leadership

·       Act as escalation point for complex or critical IT issues

·       Oversee IT support (internal or outsourced) and service levels

·       Establish structured support processes (ticketing, SLAs)

·       Support and guide users to improve IT discipline and usage

·       Degree in IT, Computer Science, or related field

Qualifications

·       5–8 years of IT experience, with managerial or lead exposure

·       Strong knowledge of infrastructure, networks, and cloud (AWS/Azure)

·       Experience in cybersecurity, access controls, and system governance

·       Proven experience managing vendors and IT projects

·       Familiarity with Singapore regulations (e.g. PDPA) preferred

·       Experience in maritime, trading, or logistics environments is a plus

Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

·               Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

·               Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·               Repairing equipment and replacing parts as required.

·               Managing backup jobs.

·               Providing support, including procedural documentation and relevant reports

·               Supporting the roll-out of new software and hardware.

·               Maintaining records of software licenses.

·               Managing IT Assets, inventory and other IT supplies.

·               Source and co-ordinate with vendors for procurement, maintenance and support issues.

·               Testing and evaluating new technology.

Requirements

·               Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

·               Required technical troubleshooting skills for Windows 10, 11.

·               Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

·               Support for handheld smartphones and tablets.

·               Monitor and ensures compliance with company’s IT Security policies.

·               Patch management.

·               Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

·               Willingness to take ownership of task and express interests in learning new technologies and systems.

·               Basic knowledge of cybersecurity will be an added advantage.

·               Knowledge in use of AI tools would be an advantage.

·               Fresh graduates are welcomed to apply

Working conditions

·       5.25-day work week

Job description:

Role Overview

The IT Project Assistant (Junior) will support application projects and system implementation initiatives across the organization. This role is ideal for candidates with experience in application support, basic SDLC understanding, and exposure to business analysis and system integration. A basic development background (front-end or scripting) or DevOps/Linux server exposure on any cloud platform is an advantage, but not mandatory. Where technical experience is limited, stronger skills in business analysis, requirements gathering, UAT, and system integration will be emphasized.

You will work closely with business users, vendors, and internal IT teams to support project delivery, coordinate UAT, and assist in resolving system issues.

Key Responsibilities

• Project Coordination & Support
• Assist Project Manager / IT Lead in planning and tracking project activities, timelines, and deliverables.
• Coordinate meetings, prepare minutes, and follow up on action items with stakeholders and vendors.
• Support documentation of project status, risks, and issues.
• Business Analysis & Requirements
• Work with business users to gather and document business and functional requirements.
• Support process analysis and mapping of current vs. future-state workflows.
• Assist in preparing Business Requirement Documents (BRD), user stories, and acceptance criteria.
• SDLC & System Implementation
• Participate in activities across the SDLC, including requirements, design discussions, testing, deployment preparation, and post-implementation support.
• Support system integration efforts by coordinating with vendors and internal teams, ensuring data and process flow across systems.
• Assist in preparing configuration documents, change requests, and deployment checklists.
• Testing & UAT Coordination
• Coordinate User Acceptance Testing (UAT), including test planning, test case preparation, and user scheduling.
• Support execution of test cases, logging of defects, and tracking of defect resolution with vendors and internal teams.
• Assist in ensuring systems meet business requirements before go-live.
• Application Support & Issue Resolution
• Serve as a liaison between business users and IT/vendors to log, track, and resolve system issues.
• Analyze user issues, perform initial troubleshooting, and provide workarounds or escalate to relevant teams.
• Contribute to knowledge base / FAQ documentation for recurring issues and user guides.
• Data Analysis & Reporting
• Support data extraction and analysis using Excel and basic SQL/Python (Pandas) where applicable.
• Assist in preparing operational and project-related reports, dashboards, and performance metrics.
• Analyze system usage, incident trends, or process data to identify opportunities for improvement.

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

Responsibilities

• Engage stakeholders and business units to gather, analyze, and document business requirements, processes, and pain points.
• Develop clear process workflows, use cases, user stories, user guides, and functional specifications.
• Conduct Proof of Concept (POC) initiatives using system to validate business solutions and processes.
• Facilitate collaboration between business and technical teams, ensuring requirements are clearly understood and effectively implemented.
• Support change management activities to drive successful adoption of new systems and processes.

Requirements

• Min Diploma/ Degree in IT or Business Management/ Analytics
• Min 1 to 3 years of relevant experience in Business Analysis
• Candidates without experience are welcome to apply as training will be provided

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.