KEY RESPONSIBILITIES
1. IT Operations &Application Management
· Lead and manage the overall operations of the IT Department.
· Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.
· Ensure critical business systems remain available, stable, and secure.
· Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.
· Perform monthly SPSI data downloads and system closing activities.
· Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.
· Manage software licensing, user access controls, and application role administration.
2. Programming & System Development
· Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.
· Support system integrations between SAP and other enterprise applications.
· Design and develop reports, dashboards, data extraction tools, and workflow automations.
· Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.
· Participate in software testing, deployment, and version upgrades.
· Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.
3. Infrastructure, Network & Security Management
· Oversee company LAN/WAN infrastructure, network performance, and connectivity.
· Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.
· Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.
· Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts
· Ensure IT assets, hardware, software, and licenses are properly managed and controlled.
4. Cybersecurity, Risk & Compliance
· Promote secure and responsible use of information assets across the organization.
· Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls
· Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes
· Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.
· Coordinate security assessments, vulnerability remediation, and risk mitigation activities.
5. Project Management& Continuous Improvement
· Plan, manage, and deliver IT projects from initiation through implementation.
· Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.
· Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.
· Prepare project proposals, business cases, budgets, and implementation plans.
· Drive continuous improvement initiatives and digital transformation projects.
6. Vendor & Stakeholder Management
· Serve as the primary liaison between local users, HQ IT teams, and external vendors.
· Coordinate hardware maintenance, software support agreements, and managed service providers.
· Manage vendor performance, contracts, renewals, quotations, and service delivery.
· Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.
7. Budget & Asset Management
· Prepare and manage annual IT budgets.
· Monitor IT expenditures and ensure cost-effective utilization of resources.
· Coordinate with Finance teams on budgeting, forecasting, and procurement activities.
· Manage IT inventory, software subscriptions, and asset lifecycle planning.
8. User Support &Shared Services
· Provide IT shared services and technical support to internal users.
· Act as backup IT Administrator when required.
· Lead helpdesk activities and ensure timely resolution of user issues.
· Conduct user training and promote technology adoption across the organization.
REQUIREMENTS
· Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.
· Minimum 5 - 8years of IT management experience.
· Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.
· Experience supporting enterprise applications and business intelligence systems.
· Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.
· Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.
· Experience in system integration, workflow automation, and business process optimization.
· Strong leadership and stakeholder management capabilities.
· Excellent analytical and problem-solving skills.
· Effective communication and project management skills.
· Ability to work independently while collaborating with regional and global teams.
· Strong customer-service orientation and commitment to operational excellence.
Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
· Position applying for
· Current remuneration
· Expected remuneration
· Notice period
Jason Chow Yew Fai
EA License No : 06C4642
EA Reg No : R25158800
We regret that only shortlisted candidates will be notified.
