ROLE OVERVIEW

We are seeking a skilled and motivated Mobile Application Developer to take end-to-end ownership of our client’s enterprise mobile product.

This is a high-impact, full-stack role where you will translate high-fidelity Figma designs into polished React Native experiences while contributing to the Java-powered backend services that drive them.

You will work at the intersection of design, engineering, and product — ensuring seamless experiences across both iOS and Android platforms.

KEY RESPONSIBILITIES

▶ Cross-Platform Development

Build, test, and maintain high-performance, reusable, and reliable code for both iOS and Android using React Native, ensuring feature parity and consistent behaviour across platforms.

▶ Design Implementation

Transform complex Figma wireframes and high-fidelity prototypes into pixel-perfect, interactive mobile interfaces — bridging the gap between design and engineering with precision.

▶ UI/UX Advocacy

Collaborate closely with designers to optimize user journeys and ensure the app is intuitive, accessible, and adheres to platform-specific Human Interface and Material Design guidelines.

▶ Full-Stack Integration

Develop and maintain server-side logic using Java to ensure seamless data flow between the mobile frontend and backend databases, supporting robust and scalable application architecture.

▶ Performance Optimization

Proactively diagnose and resolve bugs, bottlenecks, and performance issues — delivering a consistently smooth and responsive user experience across all supported devices.

▶ API Management

Design and consume RESTful APIs that connect the mobile application to backend services, ensuring efficient data exchange, security, and reliability.

Required Qualifications

•3+ years of React Native development experience

•Proven iOS & Android deployment to App Store / Play Store

•Strong Java proficiency for backend/server-side development

•Experience consuming and designing RESTful APIs

•Figma-to-code implementation experience

•Familiarity with HIG (iOS) and Material Design (Android)

•Knowledge of mobile performance profiling and debugging

•Understanding of state management (Redux, Context API, Zustand)

As a member of the Singtel Recreation Club (SRC), you will support the day-to-day accounting and financial operations of the Club. You will assist in the preparation of accounts, tax submissions, payroll, and financial reports, while ensuring accurate record-keeping and compliance with established policies and statutory requirements. The role also includes supporting banking, accounts receivable and payable, and other finance administrative activities to ensure smooth and efficient financial operations.

Key Responsibilities

General Activities

• Prepare full sets of accounts, including income and expenditure statements, balance sheets, trial balances, and tax returns, ensuring accuracy and timely submission.
• Maintain accounting records, fixed asset registers, and financial files, including proper documentation and backup of records.
• Support financial reporting, audits, and implementation of financial policies and procedures, including preparation of reports for Management, Social, and Sports Committees.
• Manage banking activities, including bank deposits, reconciliations, cheque and bank transfer clearance, ensuring proper documentation and accuracy.

Accounts Receivable

• Support accounts receivable activities, including invoice preparation, follow-up on outstanding payments, and reconciliation of funds received to ensure accurate recording and timely collection.

Accounts Payable

• Support accounts payable activities, including payment processing, preparation of cheques and bank transfers, recording of transactions, and follow-up on invoice discrepancies to ensure timely and accurate payments.

Payroll

• Support payroll administration for contract employees, including timely payroll processing, CPF contributions, reconciliation of payroll records, and compliance with the Club’s policies and statutory requirements.

The Ideal Candidate Should Have

• Diploma in Accountancy, Finance, or a related discipline
• At least 3 years of relevant experience in accounting and finance functions
• Familiarity with payroll, accounts payable/receivable, and financial reconciliation processes
• Singapore CA Qualification is an advantage
• Good interpersonal and communication skills
• IT-savvy with proficiency in Microsoft Office applications and accounting systems

Role Overview

We are seeking a highly analytical and proactive Java Backend Developer to take ownership of our client’s core server-side applications. This role is a blend of high-stakes problem-solving and strategic feature development.

You will be the primary point of contact for diagnosing complex production issues while simultaneously driving the implementation of high-priority change requests to evolve our platform.

Key Responsibilities

1. Advanced Troubleshooting

• Lead the investigation and resolution of complex technical issues and performance bottlenecks reported by stakeholders or monitoring systems.

Feature Evolution

• Design, develop, and deploy new change requests (CRs), ensuring that new features integrate seamlessly with existing architecture.

• Guarantee that new implementations do not introduce regressions into existing workflows.

2. System Maintenance

• Perform root cause analysis (RCA) for recurring incidents and implement long-term structural fixes rather than temporary “band-aid” patches.

Code Quality & Mentorship

• Conduct thorough code reviews and provide technical guidance to junior developers.

• Champion best practices in Java development across the engineering team.

3. Legacy Modernization

• Identify opportunities to refactor and modernize older codebases to improve maintainability, scalability, and security.

4. Collaboration

• Work closely with QA, Product Managers, and Frontend teams to validate requirements and ensure end-to-end functionality.

Required Qualifications

• Minimum 2–3 years of professional experience in Java backend development.

• Strong proficiency in Java (Spring Boot, Spring MVC, Hibernate / JPA).

• Solid experience with relational databases and SQL (MySQL, PostgreSQL, or Oracle).

• Practical experience with ReactJS and/or NodeJS for frontend/full-stack integration.

• Experience with RESTful API design, implementation, and integration.

• Ability to conduct root cause analysis and deliver durable solutions for complex production issues.

• Familiarity with version control systems (Git) and CI/CD pipelines.

• Excellent problem-solving skills with the ability to work independently under pressure.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Provide administrative and operational support for procurement transformation initiatives, including postAriba adoption.
• Manage stakeholder communications, ensuring timely and accurate handling of inquiries and requests.
• Conduct Ariba training, coaching to stakeholders, guidance on Ariba navigation and processes
• Deliver analytical support through data analysis, reports, and dashboards to support procurement decisionmaking.
• Review and administer user access controls (e.g. Ariba licences etc).
• Update Procurement Policies, Procedures and Handbook changes and implementation.
• Ensure adherence to procurement policies, procedures, and processes.
• Provide support for supplier onboarding activities to facilitate smooth integration and ensure compliance with organisational standards.
• Other duties as assigned.

• Basic Requirements:
  • Bachelor's degree in related field with more than 10 years of work experience.
  • Minimum of 10 years of experience in procurement.
  • Proven experience in end-to-end procurement processes and systems, particularly Ariba.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication and training skills.
  • Strong decision-making abilities and a proactive approach to problem solving and conflict resolution.
  • Collaborative mindset and ability to work across diverse teams.
  • Detail-oriented with a commitment to accuracy in documentation.
  • Excellent team working skills with a flexible can-do approach, self-motivation, resilience and a willingness to adapt to the changing needs and priorities.
  • Hands-on experience with Ariba procurement platforms, including familiarity with Source-to-Contract (S2C), Procure-to-Pay (P2P), and Supplier Lifecycle & Performance (SLP) processes.
• Preferred Requirements but not mandatory
  • Prior experience in process improvement or change management.
  • Able to work independently.
  • Strong relationship-building skills with stakeholders.
  • Ability to communicate and document ideas in a way that is accessible and aligned with leadership expectations.
  • Knowledge or exposure to AI tools and concepts is an advantage.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

PURPOSE OF THE JOB

The Marketing & Customer Engagement Specialist is responsible for supporting the planning and execution of customer-focused marketing initiatives that strengthen brand engagement, drive customer loyalty, and contribute to commercial growth. Working closely with internal stakeholders and external partners, the specialist will execute targeted marketing activities, support customer engagement programs, and help translate business priorities into meaningful interactions that increase brand affinity, customer retention, and visitation across online and offline channels.

RESPONSIBILITIES OF THE JOB

• Support the planning and execution of customer engagement and marketing initiatives that strengthen customer relationships, increase brand affinity, and drive repeat visitation and purchases.
• Support the implementation of integrated marketing campaigns, ensuring seamless execution across digital, social, in-store, and other customer touchpoints.
• Coordinate campaign assets, timelines, and stakeholder requirements to ensure campaigns are delivered on time and according to plan.
• Work closely with internal teams and external agencies to support campaign delivery and customer engagement objectives.
• Assist in the development of campaign briefs, communication plans, and post-campaign evaluations.
• Prepare regular reports and insights to evaluate campaign effectiveness and customer engagement performance.
• Support testing and learning initiatives to improve engagement, recruitment, retention, and customer experience outcomes.
• Collaborate with cross-functional teams including Marketing, E-commerce, Sales, Customer Experience, Communications, and Store teams to deliver customer engagement initiatives.
• Coordinate with external agencies, vendors, and partners to ensure deliverables meet agreed timelines, budgets, and quality standards.
• Support administrative processes including purchase orders, budget tracking, campaign documentation, and project coordination.

Manage assigned finance functions and ensure timely, accurate, and complete processing of financial transactions and records.

• Perform accounting activities across Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cash & Bank, GST, and financial reporting.

• Execute month-end and year-end closing activities, ensuring compliance with reporting timelines and accounting standards.

• Prepare financial reports, reconciliations, schedules, and supporting documentation, including balance sheet and general ledger reconciliations.

• Maintain fixed asset records, bank reconciliations, and other accounting schedules.

• Prepare and support GST submissions, ensuring compliance with regulatory requirements.

• Ensure adherence to internal controls, accounting policies, and proper documentation of financial transactions.

• Investigate and resolve accounting discrepancies and liaise with internal and external stakeholders where required.

• Support internal and external audits, including preparation of audit schedules and supporting documents.

• Contribute to process improvements, system enhancements, and initiatives to improve operational efficiency.

• Assist with finance-related projects, reporting requirements, and other duties as assigned.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8, UOA Business Park, 

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does Traffic Coordinator do at WPP Production?
The Traffic Coordinator is the organizational backbone of our creative projects, responsible for navigating campaigns seamlessly from initial brief to final delivery. This role exists to create order from complexity, ensuring that information flows efficiently, resources are perfectly allocated, and deadlines are always met. You are the day-to-day driver of our work, guaranteeing the on-time and on-budget execution that our clients and creative teams depend on.

Key Responsibilities

• Manage the end-to-end lifecycle of multiple creative projects, from briefing and scheduling through to final delivery and archiving.
• Develop and meticulously track project timelines, milestones, and budgets, ensuring all campaigns are delivered on schedule and within scope.
• Coordinate all studio trafficking, resource booking, and briefing to ensure creative teams have the clear, actionable information needed to execute work to the highest standard.
• Serve as the central point of communication between internal teams (Account Management, Studio, Transcreation) and external partners, ensuring all stakeholders are aligned and informed.
• Utilize modern project management software and AI-driven tools to automate tasks, track project health, and provide real-time status updates to the wider team.
• Proactively identify and resolve production issues and bottlenecks, escalating to senior team members when necessary to ensure project integrity.

Requirements

• Proven experience in project management within a creative agency, production house, or similar fast-paced environment.
• A deep understanding of print and digital production workflows.
• Exceptional organizational skills, with an ability to manage multiple projects simultaneously while maintaining a keen attention to detail.
• Strong interpersonal and communication skills, with a proven ability to build relationships and collaborate effectively with diverse teams and stakeholders.
• A resilient and proactive problem-solver, with the ability to work calmly and efficiently under pressure.
• Familiarity with project management software (e.g., Smartsheet, Asana) and an aptitude for learning new technologies, including AI-powered workflow tools.

Position Overview

Seeking a skilled Kafka Developer (& support specialist)to join for a client engagement. This role combines development and support responsibilities, focusing on maintaining existing Kafka clusters and enhancing applications as business needs evolve.

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with the latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration
• Kafka topics, partitions, replication, and consumer groups
• Kafka Connect and Kafka Streams
• Performance tuning and troubleshooting
• Java Development: Proficient in Java programming with:
• Strong understanding of Java fundamentals and object-oriented programming
• Experience with Kafka Java client libraries
• Knowledge of multithreading and concurrent programming
• Familiarity with build tools (Maven/Gradle)
• Additional Technical Knowledge:
• Experience with message serialisation formats (like JSON)
• Understanding of distributed systems and microservices architecture
• Knowledge of monitoring tools (Prometheus, Grafana, or similar)
• Familiarity with version control systems (Git)
• Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Frontend Engineer

Location: Singapore | Type: 18 months contract| Sector: Public Sector / Government Technology

About the Role

We are looking for a Frontend Engineer to join a project team delivering web applications for a government tax agency. You will work closely with product managers, backend engineers, and UX designers to build intuitive, user-facing applications that support both internal operations and public-facing services.

This is an opportunity to contribute to meaningful public infrastructure — helping modernise legacy systems and raise the bar for digital services in the public sector.

Job Description

• Build and maintain responsive, performant web applications using React and TypeScript
• Translate UX wireframes and design specs into clean, accessible UI components
• Collaborate with backend engineers to integrate RESTful APIs and define data contracts
• Write unit and integration tests to maintain code quality and reliability
• Participate in code reviews, technical discussions, and sprint ceremonies
• Identify and resolve performance bottlenecks and cross-browser compatibility issues
• Contribute to and maintain a shared component library
• Work across multiple web application projects, adapting to different product contexts and user needs

Required

• 3+ years of frontend development experience
• Strong proficiency in TypeScript and React (hooks, context, component patterns)
• Solid understanding of HTML, CSS, and responsive design principles
• Experience consuming and integrating REST APIs
• Familiarity with modern tooling: Vite or Webpack, ESLint, Git
• Ability to write maintainable, well-tested code

Nice to Have

• Experience with state management libraries (Zustand, Redux Toolkit, or similar)
• Exposure to design systems or component libraries
• Prior work on web applications, enterprise systems, or government/public sector projects
• Knowledge of CI/CD pipelines and deployment workflows

Working Environment

• Agile delivery team with regular sprints, retrospectives, and demos
• Close collaboration with government stakeholders and end users
• Projects operate under government security and compliance requirements — candidates must be comfortable working within a structured and regulated environment

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This is a 12 months contract role, working onsite with a telco client. 

Role Summary: We're hiring a Senior Designer who treats generative AI as a primary creative tool — not a finishing touch — to lead visual craft across Singtel's brand and campaigns. You'll shape how one of APAC's largest telco groups shows up across OOH, social, digital, retail, and experiential — for Singtel, GOMO, CAST, Hi!, Singtel Business, and beyond. Real budgets. Real reach across Singapore and SEA. And a rare chance to contribute the AI design playbook we are building.

Key Responsibilities: 

• Concept and produce hero visuals using Gemini, Firefly, NanoBanana, GPT Image, Seeance, and Flux — pushing past default AI aesthetics into work that feels distinctly Singtel
• Build proprietary prompt libraries, LoRAs, and model recipes that lock our brand aesthetic into reproducible workflows
• Architect end-to-end AI pipelines spanning image, video, motion, and 3D
• Set the visual guardrails and responsible-use standards for AI in Creative Labs
• Mentor designers on prompt craft and the judgment calls that separate great AI work from generic output
• Partner with copywriters, marketers, product, UX, and agency partners to ship integrated campaigns

Ideal Skills and Experience:  

• 2 to 4 years in art direction or visual design (agency + in-house mix preferred)
• A portfolio that shows both strong pre-AI fundamentals AND production-grade AI-led work
• Hands-on fluency Gemini, Firefly, NanoBanana, GPT Image, Seeance, and Flux
• Mastery of Adobe Creative Suite and Figma; comfort with Illustrator and Photoshop
• Strong typography, layout, colour, and composition — AI doesn't replace these
• A clear point of view on the ethical, responsible use of generative AI in brand work

Bonus points for

• Custom LoRA training or model fine-tuning
• ComfyUI node graphs, ControlNet, IP-Adapter workflows
• 3D, Unreal Engine, TouchDesigner, or Gaussian splatting
• Python or scripting to automate creative pipelines
• Telco, tech, fintech, or large consumer brand experience

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.
We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.
  
  What you’ll be doing 
• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

 More about you 

• Must possess a Degree / Advanced Diploma in Computer Science or equivalent. Seniority will be commensurate with relevant experience and qualifications.
• At least 2-3 years’ experience in systems design and the implementation of software.
• Strong proficiency in modern front-end technologies, including HTML, CSS, JavaScript, and jQuery, along with back-end skills in PHP and MySQL.
• Familiarity with AWS services is also required.
• Experience with CodeIgniter, and MVC architecture
• Experience on developing Restful API with XML / JSON.
• Good understanding of Agile, SCRUM, SDLC and software design concepts.
• Familiarity using AI tools for coding help, documentation, or automation is a plus.
• Familiar with GIT versioning control, branching strategies, and code reviews.
• Knowledge in JIRA / Bitbucket / Jenkins / Static Code Security are an advantage.
• Understanding security principles & best practices (e.g., OWASP Top Ten) in web application development.
• Experience writing unit tests and integration tests (xUnit or similar).
• Strong skills in testing, debugging, and troubleshooting.
• Strong analytical thinking, problem‑solving, and willingness to learn.
• Good communication and teamwork skills.
• Ability to work independently when required, with proper guidance.
• Ability to deliver under pressure and tight deadlines.

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

The Digital Designer/ Developer is responsible for producing marketing assets across all digital channels for a range of local and global brands. This primarily includes digital banners and social media content.

Responsibilities

• Digital Display and Social Media - design, adaptation and animation of digital banners and social media assets considering specifications and best practices - includes static, animated GIFs, HTML5 and Rich Media banners
• Designing and building modular templates to enable automation of digital assets (HTML, Figma, Photoshop, Illustrator)
• AI-led content creation - using Generative AI and traditional editing techniques to produce high quality images and videos, keeping to brand guidelines and AI governance policies
• Work with project managers/ account servicing team/ clients to advise on the best approach to tackling design challenges
• Ensure all tasks, big and small, are designed and produced to the highest creative quality and standards
• Able to interpret briefs, estimate effort and deliver within agreed timelines
• Thoroughly QA work against the brief and brand guidelines before delivering 

Experience and Skills

• 2-3 years experiences working with a marketing agency 
• Strong experience in design software, including Figma, Adobe Photoshop and Illustrator
• Self-motivated to learn new creative skills and software as the need emerges and the industry evolves
• Experience with design systems and modular design to enable asset automation
• Understanding of typography, layout, visual hierarchy, colour and grid structures, and able to follow brand guidelines where required
• Experience designing digital banners and social media content
• Experience animating digital assets with tools such as ad builders like Google Web Designer and/or After Effects (nice to have)
• Technical skills
• Experience with HTML, CSS and JavaScript and an understanding of front-end development
• Experience in GIT and development workflow
• Experience in animation libraries such as Greensock
• Experience in responsive development
• Good knowledge in cross-browser support and fixes

Qualities

• A problem solver, driven by delivering creative quality and efficiency
• A team player always bringing a positive, can-do attitude
• Conscientious with meticulous attention to detail
• Self-motivated and proactive
• Thrives in a fast-paced environment and remains calm under pressure
• Passionate about digital, keeping up with the latest trends and influence on popular culture
• Strong communication and interpersonal skills
• Able to work independently and efficiently to meet deadlines
• Able to follow clear instructions 

ROLE PURPOSE

The O2C Lead is the end-to-end design and delivery authority for the Order-to-Cash workstream across an S/4HANA transformation programme. The role spans SAP SD, Customer Service (CS), Customer Master, Contracts, Pricing, Billing, and Accounts Receivable, harmonising fragmented landscapes into a single, adoptable S/4HANA O2C template.

The Lead owns cross-module integration, drives fit-to-standard methodology, and serves as the primary point of accountability to the customer’s O2C business leadership.

KEY RESPONSIBILITIES

1. O2C Design & Configuration

• Lead end-to-end O2C design across SD, Customer Master, contracts, pricing, billing, and AR.

• Harmonise fragmented order types, pricing conditions, and billing variants into one cohesive S/4HANA O2C template.

• Establish a unified invoicing framework aligned to business and statutory requirements.

2. SAP Customer Service (CS)

• Configure SAP CS for service contracts, notifications, service orders, and resource-related billing (RRB).

• Ensure seamless integration between CS and Plant Maintenance (PM) for equipment-linked service scenarios.

• Design and validate the end-to-end field-service and depot-repair order flows.

3. Cross-Module & Platform Integration

• Own integration architecture across FI/AR, MM, PP, PM, and WM/EWM modules.

• Lead design and oversight of O2C interfaces via BTP Integration Suite (API Management, Cloud Integration).

• Collaborate with BTP architects on middleware design for third-party logistics, EDI, and e-invoicing connectors.

4. Fit-to-Standard & Governance

• Drive fit-to-standard workshops and playback sessions with business stakeholders across all O2C sub-processes.

• Own the WRICEF catalogue for O2C: define, prioritise, and govern enhancements, interfaces, reports, and forms.

• Manage the functional specification pipeline and ensure traceability from business requirement to solution design.

5. Testing & Quality

• Plan and execute UAT for the full O2C scope, including CS and integration scenarios.

• Define test scripts, manage defect triage, and sign off on test completion criteria with business leads.

• Coordinate SIT cycles in partnership with the technical and integration teams.

6. Team & Stakeholder Leadership

• Manage a blended onshore/offshore team—set delivery standards, conduct reviews, and mentor junior consultants.

• Act as the single point of accountability to the customer’s O2C business leadership for status, risks, and decisions.

• Facilitate executive steering updates and escalation resolution.

REQUIRED EXPERIENCE & SKILLS

SAP Functional Expertise

• 8+ years of hands-on SAP SD configuration: order management, pricing (condition technique), billing, credit management, and output management.

• 3+ years of SAP CS configuration: service contracts (value/quantity contracts), service notifications, service orders, and resource-related billing.

• Deep knowledge of Customer Master data model in S/4HANA (Business Partner framework, account groups, partner functions).

• Strong understanding of AR integration: payment terms, dunning, account determination, and cash application.

S/4HANA Programme Delivery

• Minimum 2 end-to-end S/4HANA implementations as SD workstream lead (Greenfield, Brownfield, or Selective Data Transition).

• Proven experience running fit-to-standard workshops in an Activate methodology framework.

• Hands-on WRICEF management experience—from impact assessment through to build sign-off.

Integration & Technology

• Working knowledge of SAP BTP Integration Suite (Cloud Integration / API Management) for O2C integration scenarios.

• Familiarity with EDI standards (ORDERS, ORDRSP, INVOIC) and e-invoicing regulatory requirements.

• Understanding of PM/CS integration for equipment, functional locations, and warranty management.

Leadership & Soft Skills

• Demonstrated experience managing onshore/offshore delivery teams of 5+ consultants.

• Strong executive communication skills; able to translate complex functional designs into business-friendly language.

• Adept at facilitating workshops, managing stakeholder conflict, and driving consensus.

PREFERRED QUALIFICATIONS

• SAP Certified Application Associate – SAP S/4HANA Sales or equivalent.

• Experience with SAP Field Service Management (FSM) integrated with CS/PM.

• Exposure to revenue recognition scenarios (IFRS 15 / ASC 606) in SD/CS billing.

• Prior experience in asset-intensive or service-centric industries (Utilities, Industrial Machinery, High-Tech).

• Familiarity with SAP Fiori UX for SD/CS transaction replacement.

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.