Total 4 job vacancies by The Platform Collective Pte. Ltd.

Front of House Associate

Reports To: FOH Assistant Manager

About the Role

We are looking for a customer-focused and energetic Front of House Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences while supporting the day-to-day operations of the store. Working closely with the FOH Assistant Manager, you will help maintain high service standards, ensure operational excellence, and create a welcoming environment for every customer.

As a key frontline representative of our brand, you will play an important role in ensuring smooth store operations, maintaining quality standards, and contributing to sales performance.

Job Summary

The Front of House Associate is responsible for providing excellent customer service and supporting the daily operations of the store. Working closely with the FOH Assistant Manager, you will help maintain service standards, ensure store cleanliness, support sales activities, and create a positive experience for every customer.

Key Responsibilities

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Answer customer enquiries and resolve basic issues.
• Escalate customer complaints or concerns to the FOH Assistant Manager when necessary.
• Deliver excellent service that reflects the company's brand and values.

Store Operations

• Perform opening and closing duties as assigned.
• Maintain cleanliness, organisation, and hygiene standards throughout the store.
• Replenish stock and report inventory shortages.
• Follow food safety and sanitation procedures at all times.

Sales & POS Operations

• Support daily sales targets through product recommendations and up-selling.
• Operate the POS system accurately and follow cash handling procedures.
• Report any POS or transaction issues promptly.

Teamwork & Quality

• Work closely with team members to ensure smooth daily operations.
• Follow company policies, procedures, and assigned tasks.
• Participate in training sessions and team briefings.
• Ensure products and displays meet company quality and presentation standards.

Promotions & Marketing Support

• Assist with in-store promotions and seasonal campaigns.
• Support promotional sales activities.
• Gather customer feedback and assist with content collection when required.

Requirements

• Customer service, retail, or F&B experience is an advantage.
• Strong communication and interpersonal skills.
• Positive attitude and customer-focused mindset.
• Able to work effectively in a fast-paced environment.
• Able to work rotating shifts, weekends, and public holidays.

Join us and be part of a team committed to delivering great customer experiences every day.

• Assist the chef in food preparation and cooking tasks.
• Help with ingredient sourcing, organizing, and inventory management.
• Maintain cleanliness and order in the kitchen, including cleaning utensils, equipment, and workstations.
• Follow food safety and hygiene standards.
• Prepare, portion, and garnish dishes as directed by the chef.
• Assist in the plating and presentation of food.
• Support the chef in creating new recipes and menu items.
• Help with kitchen setup and breakdown during shifts.
  
  Job Requirements:

• If you have basic baking skills and are comfortable handling ovens, we’d love to have you join our team!

We are looking for an Operations Manager to oversee multiple F&B outlets, ensuring smooth operations, excellent customer service, and achievement of sales and profitability targets.

Key Responsibilities:

• Manage daily operations and ensure compliance with SOPs, hygiene, and safety standards.
• Drive sales, monitor financial performance, and control expenses.
• Lead and develop Store Managers and outlet teams, ensuring high staff performance.
• Maintain customer satisfaction and address escalated complaints.
• Support marketing campaigns, promotions, and events.
• Ensure food quality, presentation, and regulatory compliance across outlets.

Requirements:

• 5–8 years in F&B managerial roles.
• Strong leadership, operational, and financial management skills.
• Knowledge of food safety and operational standards.
• Customer-oriented, detail-focused, and adaptable.

Working Conditions:

• Flexible to work weekends, holidays, and evenings as needed.

Note: Only shortlisted candidates will be contacted.

1. Menu Support & R&D Assistance

• Assist in the development and refinement of menu items, including seasonal and special offerings.

• Support preparation, testing, and execution of new dishes under guidance from Head Chef/Management.

• Participate in tastings and provide feedback when required.

• Help ensure consistency and quality of food in line with company standards.

2. Kitchen Operations Support

• Assist in daily kitchen operations and food preparation.

• Support kitchen workflow, including mise en place, station setup, and cleanliness.

• Provide hands-on support during peak periods and service hours.

3. Service & Team Support

• Support kitchen and service teams to ensure smooth daily operations.

• Assist in resolving minor operational issues during service.

• Maintain food quality and timely service delivery.

4. Procurement & Inventory Support

• Assist with stock checks, inventory management, and ordering of ingredients.

• Support coordination with suppliers as required.

• Help minimise wastage and ensure proper stock handling.

5. Cost & Operations Support

• Assist in basic costing and portion control under guidance.

• Support implementation of cost-control measures in daily operations.

6. Training & Documentation

• Assist in maintaining SOPs, recipes, and kitchen records.

• Support onboarding and basic training of junior kitchen staff when required.

7. Team Collaboration

• Work closely with Head Chef and team members to ensure alignment in kitchen operations.

• Provide feedback and suggestions for improvement when appropriate.

8. General Duties

• Carry out additional duties as assigned by the Head Chef or Management.

• Provide support across kitchen operations as needed.

Note: Only shortlisted candidates will be notified.