Total 8 job vacancies by SGS

• To handle daily sample receiving, registration, sorting & after sales service with client
• Assist walk in client and incoming call regarding on lab test enquiry including to provide quotation to client
• Communicate with client on the sample submission & any related issue.
• Coordinate the lab testing process between Lab, Admin, Sales & Billing Department.
• Direct liase with SGS affiliate for subcon job at oversea.
• Handle any assigned task by superior.

• To promote and sell food testing business of Health & Nutrition (H&N)
• To ensure that all customer enquiries are followed up and closed successfully with the ultimate goal of achieving monthly sales target/KPI set.
• To cross-sell related H&N testing, inspection and certification as appropriate.
• Receive, making call and follow-up on all in-bound and outbound calls enquiries for food testing prospects.
• To ensure monthly proposal/quotation target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by the H&N business line.
• To prepare, arrange and co-ordinate related sample collection, customer visits, meetings, trainings, seminars and etc.as necessary.
• Process signed quotation/proposals and contract creation in LIMS.
• Conduct work as per relevant SGS global and local procedures.
• Other related customer care activities to ensure customer satisfaction services provided and report back to superior any improvement for further excellence of the services offered.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

• Develop, coordinate and implement overall local marketing plan as per yearly budget and global business strategies growth.
• Manage and develop monthly content calendars for corporate social media platforms (Facebook, TikTok, LinkedIn)
• Create and manage marketing campaigns including email marketing, paid ads, print and lead generation campaigns.
• Plan, coordinate and execute marketing activities for seminars, webinars, conferences, tradeshows, and corporate events.
• Prepare monthly marketing reports and campaign analysis.
• Develop and manage marketing materials including website, brochures, flyers, presentation slides, posters and newsletter.
• Manage and assist with ad hoc marketing requests.
• Research & analyze local market/industry trends and monitor competitor’s activities.

• Drive business growth for Medical Device Management & Compliance services through new customer acquisition and expansion of existing accounts
• Represent the organization as a trusted partner for medical device regulatory and certification solutions
• Achieve assigned sales targets, revenue growth, and market penetration objectives
• Support strategic initiatives aligned with medical device regulatory trends and industry needs
• Identify, develop, and manage sales opportunities related to medical device compliance, certification, and regulatory services
• Promote key services including:
  • ISO 13485 Quality Management Systems
  • MDSAP (Medical Device Single Audit Program)
  • Regulatory compliance support (e.g. EU MDR, FDA, ASEAN regulations)
  • Supplier audits, technical documentation review, and lifecycle compliance services
• Prepare and deliver client presentations, proposals, and commercial offers in coordination with technical teams
• Actively engage clients through meetings, follow‑ups, and account reviews to ensure long‑term partnership and retention
• Work closely with operations and technical teams to ensure accurate scope definition, pricing, and service delivery
• Monitor market developments, regulatory updates, and competitor activity within the medical device industry
• Collaborate with the marketing team to develop Medical Device campaigns and promotional content.
• Achieve monthly/quarterly sales targets and report on sales activities.
• Provide feedback to the product development team based on market trends and client needs.
• Negotiate contract terms and close sales deals that maximize value for both the client and the company.
• Maintain accurate and up-to-date records of all sales activities using CRM tools.
• Provide regular reports and insights on sales performance, pipeline status, and market feedback to management.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

• Lead and implement digitalization projects across the organisation, ensuring alignment with business goals.
• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

We are looking for a proactive and detail-oriented Procurement Executive to join our team in Shah Alam. In this role, you will manage the end-to-end procurement process, ensuring timely and cost-effective sourcing of goods and services to support daily operations.

• Manage the end-to-end procurement cycle, including sourcing, quotation evaluation, negotiation, and purchase order issuance
• Source, evaluate, and manage suppliers based on pricing, quality, and delivery performance
• Negotiate pricing and terms to achieve cost savings and optimal value for the company
• Coordinate with internal teams and stakeholders to understand purchasing requirements and timelines
• Monitor order progress and ensure timely delivery of goods and services
• Resolve supply issues, including delays, quality concerns, and discrepancies
• Maintain accurate procurement records and documentation
• Ensure compliance with company policies and procurement procedures
• Identify opportunities for cost savings and process improvements

• To promote and sell food testing business of Health & Nutrition (H&N)
• To ensure that all customer enquiries are followed up and closed successfully with the ultimate goal of achieving monthly sales target/KPI set.
• To cross-sell related H&N testing, inspection and certification as appropriate.
• Receive, making call and follow-up on all in-bound and outbound calls enquiries for food testing prospects.
• To ensure monthly proposal/quotation target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by the H&N business line.
• To prepare, arrange and co-ordinate related sample collection, customer visits, meetings, trainings, seminars and etc.as necessary.
• Process signed quotation/proposals and contract creation in LIMS.
• Conduct work as per relevant SGS global and local procedures.
• Other related customer care activities to ensure customer satisfaction services provided and report back to superior any improvement for further excellence of the services offered.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management