Total 6 job vacancies by Miratech

We are seeking an experienced Amazon Connect Engineer to design, develop, and optimize cloud-based contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, call routing strategies, and AWS services, enabling seamless, scalable, and efficient customer engagement experiences.

Responsibilities:

• Coordinate and perform release planning, routing development, testing, and deployments on the Amazon Connect platform
• Design and implement advanced call routing strategies (queues, callbacks, business hours, emergency messaging)
• Develop and manage contact flows to enhance IVR and customer experience
• Provide technical support and troubleshoot issues related to contact flows and scripting
• Collaborate with cross-functional teams to resolve incidents and ensure smooth operations
• Work closely with architecture teams to support scalable and efficient solutions

We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams.

Responsibilities

• Monitor system alerts, performance, and contact center platforms
• Triage and manage incidents using defined priority frameworks
• Coordinate with cross-functional teams for issue resolution
• Track system health, queue performance, and call volumes
• Escalate critical issues to internal teams and vendors
• Participate in standups and war room calls for high-priority incidents
• Maintain incident logs, reports, and compliance documentation
• Communicate updates to stakeholders and ensure smooth coordination
• Leverage AI tools (e.g., Copilot) for productivity and reporting
• Support ad-hoc operational tasks and continuous improvements

We are seeking a Junior GenAI Developer to support the design, development, and operation of production-grade Generative AI solutions. The role focuses on Retrieval-Augmented Generation (RAG), internal knowledge platforms, and AI-driven automation use cases. This is not a prompt-writing role; it is a hands-on engineering position focused on building reliable, scalable AI systems.

Responsibilities

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production

We are seeking a Junior GenAI Developer to support the design, development, and operation of production-grade Generative AI solutions. The role focuses on Retrieval-Augmented Generation (RAG), internal knowledge platforms, and AI-driven automation use cases. This is not a prompt-writing role; it is a hands-on engineering position focused on building reliable, scalable AI systems.

Responsibilities

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production

We are seeking a Junior GenAI Developer to support the design, development, and operation of production-grade Generative AI solutions. The role focuses on Retrieval-Augmented Generation (RAG), internal knowledge platforms, and AI-driven automation use cases. This is not a prompt-writing role; it is a hands-on engineering position focused on building reliable, scalable AI systems.

Responsibilities

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.