Total 69 software engineer job vacancies

Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of Agency's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with Agency to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various Agency stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support Agency with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of Agency's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with Agency to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various Agency stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support Agency with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with NodeJs with TypeScript.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP.

• Experience building cron jobs and scripts to run batch jobs.

• Experience with streaming data.

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Responsibilities:

• Experience in integrating IT networks with OT systems.
• Working knowledge with handling OT assets - HMIs, PLCs, Scada, Sensors, Inspection machines (CMM, CNCs), 3D printers etc.
• Experience in updating the required details in the PLC configuration, IP data
• Asset inventory data collection/Identify risks in advance and highlight.
• Familiarity with secure protocols (OPC-UA, Modbus TCP/IP, Ethernet/IP, SMB).
• Network design and implementation, including LAN/WAN, VLANs, and routing protocols.

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

Position Summary

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Position Overview

We are seeking a motivated and technically competent Full Stack Engineer with strong expertise in SharePoint technologies, .NET application development, and cloud migration initiatives. The successful candidate will be responsible for supporting, configuring, developing, and migrating enterprise applications and collaboration platforms from on-premises environments to cloud platforms, including Government Cloud environments where applicable. The ideal candidate should possess hands-on experience in SharePoint administration, migration, ASP.NET/.NET development and related Microsoft technologies. Experience with Microsoft Power Platform, cloud identity management, and government compliance requirements will be an added advantage.

Key Responsibilities

• Design, develop, configure, and maintain SharePoint solutions and enterprise applications.
• Perform SharePoint migration activities from On-Premises environments to Government Cloud environments.
• Support cloud transformation and modernization initiatives, including Government Cloud environments.
• Develop, enhance, and maintain ASP.NET / .NET applications and integrations.
• Support application deployment, troubleshooting, and system enhancements.
• Support workflow automation and digitalization initiatives using Microsoft technologies.
• Perform system analysis, issue investigation, root cause analysis, and problem resolution.
• Prepare and maintain technical documentation.
• Participate in solution design and continuous improvement initiatives.
• Collaborate with infrastructure, cybersecurity, and business stakeholders to ensure solution alignment and compliance.

Requirements

Educational Qualifications

• Degree or Diploma in Computer Science, Information Technology, Engineering, or related discipline.

Technical Skills & Experience

Mandatory Skills

Strong hands-on experience with:

• SharePoint Online, SharePoint Subscription Editions (On-Prems).
• SharePoint migration projects (On-Premises to Cloud)
• SharePoint administration, configuration, and support
• ASP.NET / .NET development

Good working knowledge of:

• Microsoft SQL Server databases i.e. database queries. 
• Basic SQL Server database administration and support (including troubleshooting, backup/restoration, and performance monitoring)
• REST APIs and system integrations
• Microsoft Entra ID (Azure Active Directory / AAD) and identity/access management
• Microsoft 365 ecosystem

Advantageous Skills

Candidates with the following experience will have an added advantage:

• Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Cloud migration to Government Cloud environments
• Exposure to government security, compliance, and governance requirements
• Good knowledge of secure credential, certificate, and secret management
• Good knowledge of workflow automation and process improvement
• Good knowledge of SFTP (File transfer)
• Exposure to Python scripting, automation, or development or candidates with willingness and ability to learn Python and emerging technologies are encouraged to apply.
• Experience in supporting enterprise or government environments
• Exposure to cloud modernization and digital transformation initiatives

• Experience handling Executive/C-Level Support

• Experience with supporting Windows 10/11 and MacOS

• Experience with Microsoft 365 and Windows Administration

• Experience with scripting (PowerShell)

• Experience with running AV event / conference room support

• Exposure to Citrix Cloud/XenDesktop/XenApp

• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)

• Exposure to ticket queue management (ServiceNow)

• Exposure to Intune and JAMF Device Management

• Collaborate effectively with the infrastructure engineering teams and the business

Requirements:

• At least 7 years of experience in IT/OT environments.
• Experience in integrating IT networks with OT systems.
• Working knowledge with handling OT assets - HMIs, PLCs, Scada, Sensors, Inspection machines (CMM, CNCs), 3D printers etc
• Experience in updating the required details in the PLC configuration, IP data
• Asset inventory data collection/Identify risks in advance and highlight.
• Familiarity with secure protocols (OPC-UA, Modbus TCP/IP, Ethernet/IP, SMB).
• Network design and implementation, including LAN/WAN, VLANs, and routing protocols.
• Proficiency in configuring firewalls-checkpoint, SD WAN, switches, and routers (e.g., Cisco.
• Firewall rule configuration. Network Security Configuration and micro segmentation using VLAN, Switches and Network Taps config

Certification:

• CCNA/CCNP (Cisco Certified Network Associate/Professional).
• CompTIA Network+ or equivalent.

Key Responsibilities:

- Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)

- Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations

- Monitor application health and system alerts, escalating issues as needed

- Log incidents and service requests in the ticketing system, ensuring timely resolution

- Coordinate with L3 teams and vendors for issue escalation and follow-up

- Perform routine maintenance tasks, such as application updates, patching, and backups

- Maintain clear documentation of issues, fixes, and procedures

- Participate in system testing, deployment, and post-deployment support activities

- Assist in user access management and configuration tasks

Qualifications

Ideal candidate should have/ possess:

- Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

- Minimum 2 years in application maintenance, support or server infrastructure setup

- Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs

- Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack

- Experience with cloud orchestration, configuration management and auto-scaling techniques

- Thorough knowledge of networking, routers, switches, and WiFi setup

- Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage

- Good knowledge of storage technologies, such as NAS, SAN, SDS

- Experience with automation tools such as Salt/Chef/Puppet/Ansible

- Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.

- Experience in using software version control

- Knowledge of IT security standards, for instance from CIS or IM8.

- Experience in IT security policy management and enforcing IT security

- Knowledge of computer hardware components and ability to restore faulty servers to working condition.

- Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.

- Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.

- Experience in system installation planning, execution, routine

Responsibilities:

• Engage with product, architects, developers, Certification, Project management, Operations & Infrastructure teams from the start of the SDLC phase.
• Become subject matter expert for the assigned product verticals. Analyze complex systems from a reliability and resilience perspective.
• Run the production environment by monitoring availability and taking a holistic view of system health
• Understanding the end-to-end product topology from infrastructure and application perspective.
• Identify sources of instability in large-scale distributed systems and drive operational excellence. Dive deep and understand every issue occurred and own them completely for end-to-end closure.
• Performing functional analysis of products by gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding – integration/operational challenges.
• Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
• Work closely with development and product teams on suggesting new features and enhancements based on live issues.
• Drive down the burden of toil with tooling and automation to achieve operational efficiency and smoother customer experience.
• Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
• Engage with tech and non-tech partners on regular basis to analyze functional and technical in-depth solutions.
• Understanding new changes in production systems and assessing its risk from application perspective for driving reliability and availability
• Provide guidance and technical expertise to junior team members.

Preferred Qualifications:

• 5+ years of experience with Java applications, SQL/NoSQL, Handling Production operations.
• Experience working with any log analysis tools and observability applications like Grafana, Prometheus, Splunk.
• Excellent communication, collaboration, and problem-solving skills
• Knowledge on Docker/Kubernetes, Caching, Kafka etc.

Preferred Requirements:

• Strong work ethic, leadership skills, excellent judgment and good time management in prioritizing work, and the ability to work in fast paced, team-oriented environment.
• Strong technical background with full stack application knowledge with hands on experience on REST technologies.
• Knowledge in Java or related technologies would aid in code bug fixes, platform enhancements, understanding the products supported better and also to support integration related issues.
• Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network, load balancer, firewall, gateway services etc.

Job Description

The ideal candidate will have some experience in Cloud and other technologies like Unix, Windows. Good team player within the team.

The candidate should also be able to deliver basic cloud and System administration activities.

- Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure

- Ensure all configuration conforms to high levels of performance, security, scalability.

- Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous

- Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous

- Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud and OS space

- Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

Minimum Education: Diploma in IT-related fields

Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

Customer Service Experience in a non-tech call center environment will not be considered.

Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.