Total 2 job vacancies by EPOS

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do

As the main point of contact for our merchants, you will:

• Manage end-to-end operational activities, including merchant onboarding, inventory management, logistics coordination, and warehouse operations to ensure smooth business operations.
• Coordinate with suppliers, merchants, 3PL providers, warehouses, and internal stakeholders to oversee shipment schedules, delivery arrangements, inventory movement, merchant activation, and issue resolution.
• Handle operational transactions and documentation accurately through ERP/WMS systems, including inventory records, stock movements, merchant setup, compliance requirements, and operational reporting.
• Monitor inventory performance, stock accuracy, merchant activity, and operational KPIs, while driving continuous improvements to enhance efficiency, service quality, and overall customer experience.
• Provide day-to-day support for merchants and internal teams by managing inquiries, troubleshooting operational issues, coordinating cross-functional resolutions, and ensuring timely execution of operational processes.
• Conduct regular audits, stock takes, reconciliations, warehouse visits, and compliance checks to maintain operational accuracy, regulatory adherence, and effective control of business assets.
• Collaborate closely with Sales, Finance, Procurement, Technology, and Logistics teams to support business growth, inventory planning, merchant success, and continuous process improvement initiatives.

• Strong communication and stakeholder management skills
• Detail-oriented with a problem-solving mindset
• Ability to manage multiple tasks in a fast-paced environment
• Experience in operations, customer support, or payments/POS is a plus
• Comfortable working with data and tracking performance metrics

About EPOS

Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.

With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.

Job Summary

We are looking for a Sales Operations Specialist (also known as a Sales Development Representative) to support our sales team and ensure seamless customer interactions.

In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.

This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.

Key Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills.
• Proficient in English; ability to communicate in Mandarin is an advantage to liaise with Chinese-speaking merchants.
• Comfortable speaking to clients via phone, messaging platforms, and email.
• Organized, detail-oriented, and able to manage multiple tasks effectively.
• Self-motivated with a positive attitude and willingness to learn.
• Prior experience in sales support, customer service, or telemarketing is a plus (not mandatory).