Total 4 job vacancies by TAL

The Graduate Business Analyst role supports TAL’s claims transformation by translating complex operational workflows into clear, actionable requirements that guide technology delivery. It’s a hands‑on role suited to someone curious about claims, eager to build BA capability, and motivated by work that directly impacts how transformation is embedded across the business.

In This Role You Will:

• Document detailed claims workflows and create accurate process maps that highlight inefficiencies.
• Develop business requirements and user stories grounded in real consultant needs.
• Support workshops by capturing pain points, workflow challenges, and operational insights.
• Maintain requirements documentation, ensuring traceability and identifying conflicts between business needs and technical constraints.
• Participate in UAT to validate that solutions improve operational workflows and record issues from a business perspective.
• Work closely with Technical BAs to ensure smooth handoffs and complete, well‑structured requirements.

As a Group Life and Retirement Graduate within TAL, you will be responsible for supporting and collaborating with the Group Life and Retirement teams on analytical tasks, development of reports and presentations, and apply commercial thinking to optimise outcomes for TAL and our superfund partners.  

Having exposure to Australia’s superfunds, some of the largest in the world, you could be working on the following: 

• Supporting TAL deliver Partnership Excellence through every interaction with superfunds partners. 
• Bring innovative thinking to how we engage, contract, and deliver on our promises to superfunds and their members. 
• Contribute to the design and implementation of member solutions that provide financial protection throughout Australians’ lives and into retirement. 
• Support the monitoring and reporting of fundamental commercial and risk management activities expected of Australia’s leading life insurer. 
• Learn about developing and executing on B2B institutional partnerships and transactions that are value creating for both companies and customers.  

We believe Australians should have access to life insurance in a way that acknowledges their individual needs and preferences. The Individual Life team work hard to provide market-leading products and services to customers, whether they want to purchase a policy through their independent financial adviser, via one of our alliance partnerships or directly from us either online or over the phone.

During your rotations within Individual Life, you’ll have the opportunity to discover and contribute across our diverse business units, including:

• Retail Sales and New Business: in this team, you will be able to get involved in working with financial advisers and Licensees in our retail channel, including Business Development, New Business Operations and Technical Advice Support. This business unit also looks after our market leading education platform, the TAL Risk Academy.
• Direct Sales & Marketing: joining this team could see you involved in digital and marketing initiatives across our three channels, working to support our Alliances partnerships or helping to uncover important insights and trends in our Business Management teams.
• Customer Service & Operations: in this rotation, you could find yourself contributing to enhancing the service and retention strategies for our customers and learn how we use data and insights to improve process design in the management of our in-force portfolios.
• Commercial Management: in this team, you could get involved in some of our key features including pricing, data and analytics, performance and portfolio management, product design and development, business development, or underwriting.
• Risk, Change & Business Support: joining this team could see you engaging in quality assurance and risk management, getting involved in operating our contact centres or working on a range of training or project management initiatives.
• Individual Life Business Management: in this team you can get involved in the overall operating rhythm for the Individual Life, business planning and playing a supporting role in the strategic initiatives, supporting reporting and insights for senior management and delivering executive-level communications support.

As a Sales Performance Leader, you’ll lead a team of Insurance Consultants in a contact centre environment, coaching them to have better conversations with customers who have actively sought us out. You’ll report to the Head of Sales and Customer Care and work alongside a collaborative leadership team, accountable for achieving monthly sales targets and ensuring every interaction reflects the standard we’re known for.

In This Role You Will;

• Coach your team to consistently achieve sales targets through disciplined pipeline management and effective use of leads
• Develop individual capability through regular one-on-one coaching, call reviews, and calibration sessions that translate into stronger customer conversations
• Establish clear performance expectations and take a proactive, consistent approach to managing gaps and maintaining standards
• Build an engaged and motivated team through recognition, incentives, and a culture where people genuinely want to perform
• Uphold conduct and compliance standards to ensure trusted customer outcomes and business integrity