QC Technician (Lift & Escalator)

Salary: SGD 2,300 – SGD 3,010 per month

Benefits

• Handphone Allowance: SGD 35/month
• Transport Allowance: Up to SGD 280/month
• Career progression opportunities within the lift and escalator industry
• Stable working environment with ongoing training and development

Working Location

• Site-based inspections across residential, commercial, and industrial buildings in Singapore
• Office located at Kaki Bukit

Working Hours

Monday to Friday

• 8:00 AM – 5:45 PM

Job Responsibilities

• Conduct quality inspections on lift and escalator installation, modernization, and maintenance works.
• Verify compliance with company quality standards, safety requirements, and regulatory guidelines.
• Perform inspections on lift and escalator components, safety devices, and system functionality.
• Identify defects, non-conformities, and workmanship issues, and recommend corrective actions.
• Prepare inspection reports, quality records, and supporting documentation.
• Work closely with service, installation, and engineering teams to resolve quality-related issues.
• Support commissioning, testing, and handover activities when required.
• Ensure all inspection activities are carried out in accordance with workplace safety standards.

Requirements

• Minimum 2- 3 years of experience in the Lift & Escalator industry.
• Experience in maintenance, installation, testing, inspection, or related technical functions.
• Strong understanding of lift safety systems, components, and fault detection.
• Experience in QA/QC, inspection, commissioning, or auditing work will be an advantage.
• Able to read and interpret technical drawings, inspection checklists, and maintenance records.
• Good attention to detail and strong problem-solving skills.

Job Purpose

Improve revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

• Efficient Management of Drivers and Corporate Accounts’ Debts
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts’ outstanding.
• Responsible in contacting customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
• Prepare daily operation report (s).
• Administer litigation/credit monitoring and screening process.
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies’ performance.
• Attend to drivers’ queries and appeals relating to Credit Control mat

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control  
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate to possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

Company Overview

Honsen Group is Singapore’s award-winning labelling and converting solutions provider with production facilities in Singapore, Malaysia, and China. We deliver comprehensive labelling, silkscreen printing, die-cutting, and precision punching services across diverse industries.

Job Summary

Ensure compliance with quality system regulations and ISO standards while managing quality assurance processes to maintain operational efficiency and prevent nonconformities in production.

Responsibilities

• Ensure company compliance with quality system regulations, ISO standards, and applicable federal requirements to maintain certification and operational integrity
• Implement and maintain ISO standards across all organizational levels to uphold quality management system effectiveness
• Manage changes in production areas by assessing and controlling potential adverse impacts to ensure uninterrupted operations
• Conduct regular Quality Management System (QMS) briefings to raise employee awareness and promote adherence to quality standards
• Support environmental compliance activities, including managing Environmental Declarations and RoHS document control to meet regulatory requirements
• Monitor program performance post-implementation to identify and prevent recurrence of operational issues, ensuring continuous process efficiency
• Manage nonconformities by reviewing in-process quality failures, determining disposition of nonconforming materials, and coordinating with customers and suppliers to resolve issues
• Resolve quality assurance issues by conducting Corrective and Preventive Actions Reports (CPAR) and performing root cause analysis to drive continuous improvement
• Determine critical inspection points for new projects based on customer drawings and product specifications to ensure product quality and compliance

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.