Total 254 procurement manager job vacancies in Quality Assurance / Control category

The Role

My client is a well-established Wealth and Securities firm, and we are looking for an AML Manager in Singapore. You will be overseeing all AML Matters which includes KYC, AML Advisory, Onboarding work etc, and will be reporting up to the Head of Compliance based in SG.

Responsibilities

• Act as a key compliance point of contact for private wealth onboarding matters, providing guidance on KYC, CDD, source of wealth/funds, and client risk assessments
• Point of contact on all AML related issues and framework
• Support ongoing and periodic client reviews, including enhanced due diligence cases
• Oversee control room activities such as personal account dealing, conflicts management, restricted/watch lists, and employee declarations
• Contribute to the development and upkeep of compliance policies, procedures, and internal controls
• Assist with compliance monitoring, internal reviews, and regulatory-related submissions
• Deliver compliance training and support ad hoc projects as required by the team

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related discipline
• Around 5–7+ years of compliance experience, ideally within private banking, brokerage, or wealth management environments
• Practical experience advising front office on onboarding and KYC-related matters
• Familiarity with AML/CFT, sanctions, and conduct-related controls

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking an experienced and detail-oriented Compliance Director / Assistant Director / Senior Manager to lead the Compliance team in support of the Gain City group of companies.

In this role, you will not only ensure that operations comply with internal policies and regulatory requirements, but also enforce discipline, accountability, and integrity across all business units. You will take a hands-on approach in conducting checks, audits, and investigations, ensuring that company resources, time, and processes are not misused or compromised.

This position requires a leader who can combine strong analytical and investigative skills with sound judgment, ensuring that Gain City upholds the highest standards of professionalism and ethical conduct. You will play a critical role in promoting a culture of transparency, compliance, and fairness throughout the organisation.

Key Responsibilities

• Lead the Compliance Department, ensuring full compliance with all regulatory, corporate, and internal governance requirements.
• Establish and enforce compliance policies, frameworks, and audit procedures to ensure adherence across all departments and business entities.
• Conduct regular and surprise checks to ensure proper usage of company assets, accurate reporting of operational activities.
• Investigate suspected cases of non-compliance, including falsification, misuse of company property, or breach of policies, and recommend appropriate corrective actions.
• Collaborate with department heads and HR to strengthen internal controls and ensure consistent enforcement of company rules and disciplinary standards.
• Identify high-risk areas within operations and develop targeted compliance audit plans to address these risks effectively.
• Review and analyse audit findings, identify trends, and assist business units in implementing effective preventive and corrective measures.
• Drive awareness and ownership of compliance culture through communication, training, and engagement initiatives across all levels of staff.
• Leverage technology and digital tools to improve compliance monitoring, reporting, and data analysis for greater transparency and efficiency.
• Prepare compliance reports and recommendations for management and follow up to ensure timely implementation of corrective actions.

Qualifications and Requirements

• A minimum of a bachelor’s degree
• A minimum of 10 years of relevant working experience
• Strong investigative mindset, attention to detail, and high integrity.
• Experience in operational environments (retail, logistics, or service sectors) preferred.
• Ability to work independently, manage sensitive issues discreetly, and enforce accountability with professionalism. Excellent interpersonal and communication skills, with the ability to influence and guide senior stakeholders

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you have a strong background in compliance, audit and risk management, and are looking for a role that makes an impact, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

This is a 1-year contract position.
Working location: 2 international business park, Tower 1
Working Hours: Monday - Friday, 8.30am to 5.30pm

Job Description:

• Provide Quality support at customer's site
• To manage and maintain customer's key performance indicators (KPIs) such as customer complaint rate and yield rate
• Act as a quality bridge between the Company and customers to resolve issues
• Receive, process and track quality anomalies and feedback from customers
• Well versed with quality methods and quality tools
• Possess good attitude and interpersonal skills to maintain customer relationships

Job Requirements:

• This role requires frequent travelling to overseas for business trips
• Candidate with at least 3 years of related experience preferred
• Possess knowledge of monitors, displays will be of advantage
• This role requires liaison work between several Chinese counterparts. Proficiency of Mandarin is essential and required

• Regional leadership and impact
• Culture of continuous improvement

About Our Client

A global manufacturing solutions provider with operations across Asia, offering precision engineering and high-volume production services to industries requiring strict quality standards. The company supports customers through advanced quality systems, continuous improvement initiatives, and compliance with international certifications.

Job Description

• Oversee and implement quality management systems to ensure compliance with industry standards across multiple facilities in Asia, ensuring alignment with international standards such as ISO 9001, IATF 16949 and ISO 13485
• Develop and maintain quality assurance policies and procedures across regional operations
• Drive quality improvement initiatives through cross-functional collaboration, focusing on operational excellence and measurable outcomes
• Lead audits and inspections to identify areas for improvement
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Provide training and support to ensure adherence to quality standards
• Analyse quality data and generate reports to monitor performance metrics
• Manage relationships with suppliers to uphold quality expectations
• Ensure compliance with local and international regulations and certifications

The Successful Applicant

• Bachelor's degree in Engineering or a related quality discipline
• Experience in a senior quality management role within a regulated manufacturing environment
• Prior experience in industries governed by ISO 9001, IATF 16949, or ISO 13485 standards is essential
• Lean Six Sigma Black or Green Belt certification
• Lead Auditor certification is an advantage
• Demonstrated experience in implementing operational excellence initiatives
• Strong leadership, project management, analytical thinking, and communication skills, with the ability to work flexibly and travel across regional sites at short notice
• Regional exposure across APAC will be beneficial, as the role involves collaboration with multiple facilities and stakeholders across the region

What's on Offer

• Regional leadership and impact
• Be part of a reputable organisation within the industrial and manufacturing sector

Contact

Vanessa Chan (Lic No: R2197577/ EA no: 18S9099)

Quote job ref

JN-092025-6839579

Phone number

+65 6643 9742

Job Description & Requirements

The candidate that will succeed in this position will be able to handle multiple QA related functions partially/fully dependent on the job assignment. The candidate will work with cross department and cross operation sites for daily operations support and improve the company’s best practices from quality standpoint. The candidate responsibilities may include (but not limited) to below listed functions

Job Responsibilities:
-Handle customer complaints/ return/ improvement, follow-up the status and monitor the efficiency of progress.

-Coordinate customer audits/ QA visits/surveys and follow-up activities

-Handle customer's request and the relevant indices of customer satisfaction

- Primary interface between customers and internal teams regarding quality issues, manages customer complaints, drives continuous improvement, and ensures compliance with industry standards.

- Lead and supervise a team and manage customer quality requirement/requests etc, timely resolve and close open case.

Requirement:
- Minimum Bachelor degree in engineering (ex. electronics, material science, chemistry, physics)
-Good knowledge on semiconductor and technology

- >5 years’ relevant experience in module process/integration and/or quality field handling customer.
- Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage

- Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred

- Experience with customer complaint management, root cause analysis, and corrective action systems.

- Collaborate with cross-functional teams to resolve quality issues and customer requirements to drive product quality improvements

- Good communication, interpersonal and leadership skills, with the ability to collaborate with external partners/customers

- Proficient in presentation

Job Summary

You will lead the management and enhancement of compliance programs within a dynamic energy sector organisation, ensuring adherence to regulatory requirements and internal policies. This role drives improvements in risk management and internal controls while providing strategic compliance advice and conducting investigations to safeguard business integrity.

Responsibilities

• Lead the management and continuous improvement of the compliance program to mitigate compliance risks effectively.
• Monitor key compliance activities and deliver regular reports on compliance status and risk mitigation actions to stakeholders.
• Maintain and update compliance process manuals to reflect current regulatory and internal policy requirements.
• Provide strategic advice on business activities by interpreting current and upcoming regulatory developments and assessing their impact on operations.
• Conduct thorough internal investigations into compliance issues, prepare detailed reports, and recommend actionable solutions to management.
• Prepare and submit comprehensive compliance reports on a monthly, quarterly, or ad-hoc basis to internal and external stakeholders.
• Collaborate in the development and enhancement of internal control policies to strengthen organisational risk management.
• Review and assess internal control practices across departments, proposing improvements to enhance compliance effectiveness.
• Support internal and external audit processes by supplying required documentation and information promptly.
• Regularly communicate progress and highlight key risk areas to senior management to inform decision-making.
• Perform additional duties as assigned to support the compliance function and organisational objectives.

Required competencies and certifications

• Bachelor’s degree in Law or a related discipline.
• Minimum of 3 years’ experience managing compliance functions within the oil & gas or related sectors.
• Demonstrated expertise in risk and post-transaction monitoring and analysis.
• In-depth knowledge of international sanctions and trade embargoes.
• Proficiency in anti-bribery and corruption compliance frameworks.
• Experience with data privacy and protection regulations.
• Skilled in anti-money laundering (AML) and know your customer (KYC) program implementation.
• Proficient in Microsoft Excel and Word for compliance documentation and reporting.
• Strong communication skills to articulate compliance issues and solutions clearly to diverse stakeholders.
• Analytical and problem-solving skills applied to identify compliance risks and develop effective mitigation strategies.
• Ability to collaborate effectively as a team player across multiple departments.

Preferred competencies and qualifications

• Experience working with international compliance frameworks and cross-border regulatory environments.
• Proven ability to operate in a high-impact role within a leading energy sector organisation.

Other Information

• Competitive compensation package including AWS (13th month) and performance bonuses.
• Opportunity to contribute to a globally connected and dynamic industry.

The Quality Assurance (QA) Manager oversees and ensures the quality standards of interior fit-out projects are maintained throughout the design, procurement, and construction stages. The role involves developing quality control processes, conducting inspections, and coordinating with project teams to deliver projects that meet client expectations and regulatory standards.

Key Responsibilities

• Develop, implement, and maintain quality assurance policies and procedures for interior fit-out projects.

• Ensure compliance with project specifications, design standards, safety regulations, and client requirements.

• Conduct site inspections, audits, and quality checks during construction and fit-out works.

• Review materials, finishes, and workmanship to ensure quality standards are met.

• Coordinate with project managers, designers, contractors, and suppliers on quality issues and improvements.

• Prepare and maintain quality documentation, inspection reports, and non-conformance reports.

• Conduct training and awareness programs for site teams on quality standards and procedures.

• Liaise with clients and consultants on quality-related concerns and inspections.

Requirements / Qualifications

• Degree or Diploma in Architecture, Civil Engineering, or related field.

• Minimum 5 years of experience in quality assurance/control in interior fit-out or construction projects.

• Knowledge of fit-out standards, building codes, and safety regulations.

• Proficiency in inspection and reporting tools, MS Office, and quality management software.

• Strong attention to detail, problem-solving, and analytical skills.

• Excellent communication and coordination skills.

GENERAL DESCRIPTION

We are looking for a Vice President, Financial Crime Compliance (Policy, Governance & Training) with strong leadership and stakeholder management competencies to deliver effective, impactful outcomes on financial crime compliance (FCC) policy and training matters.

This is an ideal role for a compliance professional who enjoys translating complex regulatory requirements into clear, practical policies and meaningful training that drives the right behaviours. He/she will have the opportunity to shape and embed a strong financial crime risk culture across the bank and build a sustainable FCC framework that stands up to regulatory scrutiny while enabling

Why Join Us?

• Exposure to senior stakeholders and meaningful regulatory engagement.
• Opportunity to shape financial crime risk culture, in addition to effective control outcomes.
• Broad coverage across FCC disciplines, with strong career coaching and mentorship.
• A role that values judgment, influence and impact – not just technical execution.

MAIN DUTIES

Policy & Governance

• Actively monitor regulatory developments in Singapore and other jurisdictions in which the Bank operates in; and keep abreast of regulatory expectations and industry best practices for wealth management/private banking sector as well as evolving financial crime risks.
• Perform impact and gap analysis in a robust and timely manner before proposing sound, pragmatic recommendations and action plans to address the self-identified gaps. 
• Support the design, maintenance and regular review of the bank’s FCC policies, methodologies, framework and guidance across anti-money laundering, counter-terrorism financing, sanctions, tax crimes and related areas.
• Draft clear, practical policy documents that balance regulatory analyses robustness with business usability.
• Support governance forums, including preparation of materials, issue tracking and follow-up actions.

Training & Capability Building

• Design, coordinate and enhance FCC training programmes for front office, operations and support functions.
• Translate regulatory and policy requirements into engaging, risk-based training content, case studies and scenarios.
• Partner with business, FCC and relevant stakeholders to ensure training is relevant, targeted and effective.
• Track training completion, effectiveness and remediation actions, supporting audit and regulatory readiness.
• Promote a strong culture of financial crime risk awareness and individual accountability across the organization.

Stakeholder Management & Advisory

• Act as a trusted FCC partner to business, operations and support functions on policy interpretation and training matters.
• Support senior FCC management in regulatory engagements, audits and internal reviews.
• Contribute to strategic initiatives, projects and transformation programmes as required.

Work Experience:

• Degree with minimum 7 years of experience in financial crime compliance within banking or financial services. Experience in wealth management/ private banking sector is preferred.
• Strong technical knowledge and understanding of regulatory requirements on AML/CFT in the context of wealth management/ private banking.
• Deep understanding and strong awareness of regulatory expectations in Singapore, international developments, emerging risks/typologies and global trends in relation to financial crime compliance.
• Hands-on experience drafting or maintaining compliance policies, standards or guidance.
• Experience in designing or delivering compliance training is highly preferred.
• Strong written and oral communication skills and ability to interact effectively with people at different levels.

Personal Traits/Characteristics:

• Passionate and finds purpose in pursuing a career in financial crime compliance.
• Forward-looking and possesses a pioneering spirit to carve out new paths to navigate through.
• Possesses growth mindset, change-agent drive and resilience to understand and follow-through on financial crime compliance transformation journey.
• Comfortable engaging stakeholders across different seniority levels, including front office.
• Detail-oriented, structured thinker with a pragmatic, solutions-focused mindset.

EDUCATION REQUIREMENTS

• Bachelor’s degree in finance, business, accountancy or law (or related discipline), preferably with ACAMS or other equivalent professional qualifications.

About OA Group of Companies (OA GOC)

OA Group of Companies (OA GOC) is a regional professional services groupheadquartered in Singapore, with an expanding presence acrossMalaysia and the region. We partner with growth-minded businessowners, CFOs, and leadership teams to build strong corporatefoundations, enhance governance and compliance, and enablesustainable growth.

Ourmultidisciplinary platform spans Audit & Assurance, Accounting & Outsourcing, Corporate Secretarial & Compliance, Tax Compliance & Advisory, Business Advisory, and Digital Transformation. By integrating compliance, financial insight, and advisory thinking, we help clients move from operational stability to strategic scale.
At OA GOC, we believe that strong growth is built on professionalism, ownership, and long-term partnerships, both with our clients and our people.

Role Overview

We are looking for a highly driven Tax Compliance & Advisory Manager to lead our tax department. You will manage a diverse portfolio of corporate and individual clients, ensuring they remain fully compliant with Singapore’s tax laws while providing high-level advisory on tax structuring, incentives, and cross-border transactions.

Key Responsibilities

1. Tax Compliance Management

• Oversee the preparation and filing of Estimated Chargeable Income (ECI) and Form C / Form C-S for a portfolio of corporate clients.

• Manage Goods and Services Tax (GST) reporting, including quarterly filings and ASK (Assisted Self-Help Kit) reviews.

• Ensure timely submission of individual income tax (Form B/B1) and withholding tax filings for non-resident payments.

• Liaise directly with the Inland Revenue Authority of Singapore (IRAS) regarding tax queries, audits, and voluntary disclosures.

2. Advisory & Strategic Planning

• Provide technical advice on Singapore’s tax incentives (e.g., PIC, M&A allowance, DTIs).

• Advise on international tax matters, including Transfer Pricing (TP) documentation and Double Taxation Agreements (DTAs).

• Assist clients with corporate restructuring, permanent establishment risks, and tax-efficient profit repatriation strategies.

3. Leadership & Operations

• Review the work of tax associates and seniors, providing mentorship and technical guidance.

• Monitor legislative changes in the Singapore Budget and OECD (BEPS 2.0) to assess impact on the client base.

• Drive business development by identifying upsell opportunities within existing accounts.

About the role
Quality Manager or Senior Quality Manager, responsible for driving overall quality performance, leading QA/QC teams, and ensuring products consistently meet stringent customer and regulatory requirements.

You will play a key role in strengthening quality culture, improving processes, and partnering closely with Operations, Engineering, and Customers.

Key Responsibilities

• Lead and mentor the Quality team (QA/QC), ensuring effective daily operations and strong problem‑solving capability.
• Maintain, improve, and execute the company’s Quality Management System (QMS) in line with international standards.
• Oversee quality activities across customer quality, in‑process quality, supplier quality, and internal quality systems.
• Drive audits, corrective actions, investigations, and continuous improvement initiatives.
• Support metrology and inspection functions (incl. measurement systems, standards, and documentation).
• Collaborate cross‑functionally to address customer requirements and support quality‑related projects.
• For Senior role: Lead quality strategy, strengthen regional alignment, implement best practices, and drive long‑term quality transformation.

Requirements

• Background in Precision Engineering / Mechatronics / High‑tech manufacturing.
• Experience leading QA/QC teams and managing quality operations.
• Strong understanding of quality systems, audits, and engineering quality tools.
• Familiar with problem‑solving methodologies and data‑driven improvement.
• Degree/Diploma in Engineering or related disciplines.
• Senior role requires deeper leadership experience and exposure to wider quality strategy.

What you need to do now

If you're keen on pursuing this exciting opportunity, please send a copy of your CV to shania.herman@hays.com.sg for confidential discussion.

EA Reg Number: R23117025
EA Licence Number: 07C3924
Company Registration No. 200609504D

5 day work
AWS, Variable Bonus

Primary Responsibilities  
. Overall planning for quality department
· Ensuring that the Quality System of the company is documented and implemented effectively to meet the AS9100 & ISO13485 QMS and arrange internal and External audit.
· Controls all the documents throughout the company
· Responsible for initiate and closure of Non-Conformance Report and Corrective and Preventive Action Reports.
· Making sure each equipment are calibrated on due time.
· Liaise with customer on all customer complaints and feedback.
· Able to Handle OR knowledge about various type of measuring instruments like Smart scope & CMM.
· Support inspection if necessary
· Able to read technical drawings and deep knowledge about GD&T
· Liaise with vendors on all quality requirements.
· Able to use software applications like MS Excel, Word, PowerPoint and AutoCAD

Requirements
· Diploma in Mechanical engineering or equivalent work experience in Precision Engineering
· At least 5 years precision manufacturing sector experience in Quality Assurance &/ or Quality Control
· Well versed in quality engineering (PPAP, SPC, engineering drawing reading), advanced metrology, maintenance of quality certifications, product quality inspection requirements, calibration control, customer complaints & continuous improvement
· Demonstrates resilience and drive excellence within the workplace.

Responsibilities

• Monitor the implementation status of internal audit recommendations by engaging process owners and ensuring timely closure of audit findings.
• Conduct internal control assessments and reviews for assigned projects or business initiatives.
• Maintain and update Group policies, SOPs, and procedure manuals to ensure accuracy and alignment with operational needs before circulation.
• Ensure the organisation adheres to regulatory and statutory requirements, including guidelines set by relevant authorities.
• Lead the Group’s Business Continuity Management initiatives, including reviews, testing, and documentation.
• Oversee the enterprise risk framework, maintain the Group’s risk register, and prepare annual risk reports, including inputs for the Sustainability Report.
• Coordinate and review annual Internal Control Self-Assessment submissions from various business units globally.
• Partner with stakeholders across real estate, hospitality, and investment divisions to strengthen internal controls and promote a robust risk-aware culture.

Requirements:

• Possess at least an Degree in Accountancy/ACCA; CA or CIA certification
• At least 5 years of experience in internal audit, internal controls, risk management, or compliance—ideally within real estate, property development, or hospitality.
• Strong background in Big 4 audit and commercial internal audit or internal controls roles.
• Independent, meticulous, and discreet, with strong initiative, excellent communication skills, and the ability to draft policies and manage risk registers effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: 9334RW44

Responsibilities

·      Quality System Management: Develop, implement, and maintain quality policies, procedures, and objectives to achieve zero-defect goals.

·      Customer/Supplier Liaison: Act as the primary contact for quality issues with clients and suppliers, ensuring compliance with customer specifications.

·      Team Leadership: Supervise, mentor, and evaluate Quality Engineers and inspectors, fostering a "Safety First, Quality Always" culture.

·      Data Analysis & Improvement: Monitor, report, and analyze key quality KPIs to identify trends, root causes, and implement corrective actions (8D, RCA).

·      Production Oversight: Ensure smooth quality operations in SMT/Testing/Assembly areas, intervening in production processes when necessary.

·      Regulatory Compliance: Ensure compliance with ISO 9001 and other relevant industry standards

Requirements

·      With minimum 3 years of relevant work experience.

·      Candidates with monitor display experience will be of advantage

·      must be willing to travel overseas for business purposes 1 - 2x per year.

To find out more about this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd  |   EA Licence: 11C3793|   EA Personnel: Lionel Liew   |   Registration No: R1330693

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Recruitment Services (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Recruitment Services (S) Pte Ltd’s website and [https://www.e2i.com.sg/pdpa/].”

About ThoughtFull

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job DescriptionThoughtfull is looking for a driven, resourceful and strategic individual to be our Clinical Quality and Provider Engagement Manager. You will play a key role in monitoring and improving the quality of services and engagement with our network of providers across Asia and beyond. This includes measuring quality outcomes, planning professional development programs, evaluating learning and development initiatives, managing relationships with relevant institutional stakeholders, and ensuring our network service quality remains at the highest level. The ideal candidate combines subject matter expertise in mental health with the ability to think strategically about improving quality and strengthening engagement with our global network of mental health professionals.

The outcomes you will drive: 
Performance

• You will identify trends in clinical performance data and translate them into actionable quality improvement initiatives.
• You will ensure clinical practices comply with relevant regulatory and ethical standards across operating markets.
• You will work with trainers and mental health professionals to develop a continuous learning and development curriculum informed by quality audit findings, platform needs, and emerging clinical evidence.
• You will monitor provider engagement metrics and proactively address signs of disengagement or attrition risk.

People

• You will work closely with the Clinical Operations team, Solutions, Product, and RnD functions to ensure provider experience, clinical quality insights, and training needs are integrated into platform development and organisational strategy.
• You will serve as the primary relationship holder for the provider network, addressing concerns, gathering input, and maintaining high levels of satisfaction and retention.
• You will develop and execute initiatives that strengthen provider connection to ThoughtFull’s mission, culture, and each other (e.g., peer support groups, communities of practice, recognition programmes)

Process

• You will be accountable for maintaining and improving clinical quality standards and frameworks for care delivery across text-based, video, and in-person therapy modalities.
• You will establish systems and processes for regular clinical audits and case reviews to ensure ThoughtFull Professionals (counsellors and clinical psychologists) meet established standards of care.
• You will continuously monitor and improve quality of care by implementing and improving feedback mechanisms (e.g., session reviews, outcome tracking, client satisfaction data)

Product

• You work cross-functionally to develop a provider-facing product strategies
• You will contribute to productizing existing solutions and frameworks to improve provider engagement and platform effectiveness

Philosophy

• You will continually demonstrate a growth mindset and hunger for growth and learning in all areas of work

About You:

• Registered or licensed mental health professional (clinical psychologist, counselling psychologist, or counsellor) with an active credential from a recognised professional body.
• Master’s degree in clinical psychology, counselling psychology, counselling, or a closely related mental health discipline.
• At least 5 years of clinical practice experience.
• Possess a growth mindset and proactively seeks career growth
• Demonstrated experience in supervisory, quality assurance, or clinical leadership roles with responsibility for the performance and development of other practitioners.
• Experience working across multiple care modalities (text-based, video, in-person) preferred.
• Comfortable with the use of AI tools in daily tasks and workflows

Basic Salary Range: MYR6,000 – MYR10,000

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.