Key Responsibilities
Support end-to-end implementation of two IT systems for GTRSG Passenger Service unit:
• Realtime: desktop app utilised by deployment team - to deploy staff to specific tasks or flights
• G-Ops: mobile app utilised by staff - to monitor tasks and for staff to 'start' & 'stop' the milestones assigned with updates
• Main Objectives: To drive transition from manual deployment processes and paper-based flight documentation to digital platforms, enhancing real-time tracking, visibility, and operational efficiency
POC for Change management efforts, including:
• Support system onboarding through staff engagement
• Liaise with internal stakeholders (HODs, Technology Business Partner, Duty Managers) to gather feedback and resolve implementation issues
• Track onboarding progress, consolidate updates, and prepare monthly progress reports for management
• Timeline: full roll-out of both systems by December 2026
Requirements
• Currently pursuing a Diploma/Degree in Business, Information Systems, IT, Aviation Management, or related fields
• Strong organizational and project coordination skills
• Good communication and stakeholder management abilities
• Detail-oriented and good with Microsoft Office
