Total 81 it analyst job vacancies in Others category

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

This role will be based at Menara Skymind. 

We are looking for an Analyst to join our Channels team in Penang.

The Analyst will be a part of Omdia’s Enterprise and Channels research team in Penang and will be responsible for contributing to Omdia’s global channels and partner ecosystems research services. The individual must be data and results-oriented, hungry to drive the innovation within our services, implement ideas, and work with team members to drive commercial success. A particular interest in technology and routes-to-market is critical. The individual will be part of a globally dispersed team and must be able to manage working with colleagues and senior executives from around the world.

Impact you’ll make 

• Support research and provide insights into channels to help vendors and channel partners develop their go-to-market strategies. 
• Supporting Omdia’s Channels team to produce data and high-quality insights to support the global team’s research.
• Creating and delivering research deliverables to support the wider analyst team and clients (including data, presentations, reports, surveys etc.).
• Contributing to global research engagements/projects, which including conducting research interviews.
• Contribute to global research engagements/projects, which may include conducting research interviews, creating questionnaires, working with digital research tools.

Responsibilities:

· Participate in internal audit engagements of various organisations, to assess the adequacy and effectiveness of internal controls through conducting process walkthroughs and documentation testing

· Conduct risk assessments to assess the risk profile and highlight key risk areas for various clients

· Perform compliance reviews related to the relevant legislations, guidelines and internal policies

· Be meticulous and accurate in documenting workpapers based on documents reviewed

· Assist in internal audit planning, execute fieldwork and draft internal audit reports

· Work independently and prepare deliverables (e.g. working papers and reports) under established timelines

Requirements:

· Degree in Accountancy, Computer Science or Information Systems

· Experience in BFSI would be a strong advantage.

· Good understanding of risks and internal controls.

· Experiences in internal audit and SOX engagements

· Possess initiatives, logical thinking and good analytical abilities.

Certification in CIA would be a plus point.

Job Description:

• Analyzing market data, building financial models and preparing client presentations for mergers and acquisitions or debt capital markets transactions.
• Conduct market research and summarize findings and conclusions to support pitch or execution document.
• Assisting in client transactions from pitch to close.
• Assist in credit ratings advisory work.
• Assist in sustainable financing advisory work.

Job Requirements:

• Ability to thrive in a dynamic, collaborative work environment.
• Excellent analytical, quantitative and interpretative skills.
• Being adaptable, flexible and resilient.

• Conduct fundamental equity research on listed companies, including business trend analysis, financial modelling, valuation assessment, and scenario sensitivity analysis.
• Develop investment views by synthesizing insights from company meetings, earnings calls, sell-side research, and expert network consultations.
• Perform industry and competitive analysis to evaluate key growth drivers, risks, and market positioning of companies.
• Build and maintain financial models to assess earnings outlook, valuation upside/downside, and investment risk-reward profiles.
• Engage directly with company management teams, analysts, and industry experts to validate investment theses and identify emerging trends.
• Conduct due diligence and field research in China through company visits, management meetings, and channel checks.
• Monitor macroeconomic, regulatory, and sector developments to assess their impact on portfolio companies and investment opportunities.

Job Description:

1. Provide first-level onsite or remote IT support for hardware, software, network, and application-related Issues.

2. Support site offices with IT-related matters, including procurement, installation, configuration, and troubleshooting of IT equipment.

3. Liaise with vendors and suppliers for the procurement, repair, maintenance, and payment of IT equipment and services.

4. Maintain and regularly update the IT asset inventory to ensure accuracy, accountability, and resource availability.

5. Manage user accounts, including user onboarding/offboarding, creation, modification, deletion, access permissions, and backup of critical data (e.g., DingTalk, file servers and VPN access).

6. Monitor security systems to detect unauthorized access and respond appropriately to threats.

Job Requirements:

1. Diploma / Certificate in Computer Tech or IT related discipline

2. Knowledge of computer (both laptop and desktop) including IT helpdesk support

3. Basic knowledge of windows Server and networking, tcp/ip, etc.

4. Able to work independently and minimal supervision (investigative/research to resolve problem, etc.)

We are looking for a motivated and service-oriented IT Specialist to provide first-level technical support and ensure smooth operation of business applications and IT systems. This role is ideal for candidates who enjoy troubleshooting, supporting users, and working with IT infrastructure.

Key Responsibilities

• Provide first-level IT support for hardware, software, printers, mobile devices, network issues, and business applications.
• Troubleshoot and resolve technical issues promptly, escalating when necessary.
• Support and maintain IT infrastructure, including systems, servers, Wi-Fi, CCTV, and IP telephony.
• Manage user accounts, access rights, and system configurations.
• Handle software installation, updates, and patching.
• Maintain IT asset inventory and respond to service requests in a timely manner.

Requirements

• ITE or Diploma in Information Technology, Computer Science, or a related field.
• Fresh graduates are welcome; 1 year of IT support or helpdesk experience is an advantage.
• Basic knowledge of hardware troubleshooting and cybersecurity practices.
• Strong problem-solving skills and ability to work independently.
• Good communication and interpersonal skills with a customer-focused mindset.

Why Join Us

• Opportunity to gain hands-on experience across diverse IT systems and technologies.
• Supportive team environment with growth potential.
• Exposure to both infrastructure and business applications support.

Job description:

• Lead and manage the IT department, providing guidance, support, and technical assistance to ensure smooth daily operations.

• Manage IT vendors and procurement, including negotiating contracts, evaluating solutions, and ensuring cost-effective purchases.

• Oversee and maintain IT infrastructure, including system upgrades, maintenance, migrations, performance monitoring, and outage planning.

• Drive technology improvement initiatives by identifying and implementing solutions that enhance efficiency, productivity, and cost savings.

• Ensure IT security, compliance, and governance through policy enforcement, security monitoring, audits, and best-practice implementation.

• Manage IT assets, budgets, and licensing, including budget planning, expense verification, software renewals, and resource allocation.

• Support organizational development and administration by coordinating IT training programs, preparing audit documentation, attending professional training, and assisting with ad hoc administrative tasks.

Job Objectives

• Support local and global IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Provide IT technical support to users including installation, configuration, maintenance
  and troubleshooting.
• Manage equipment RFQ and procurement, ensure asset management is done according to our processes
• Manage inventory and IT assets
• Pick up, resolve, update, close incidents and service requests tickets.
• Support IT problem management and Change Requests.
• Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Article
• Work closely with the different Service Desks within the organization of Airbus
• Provide familiarization training to business users in regards to IT tools, devices and services.
• Contribute to constantly improving service delivery, processes and procedures workflow.

Job Responsibilities

• Handle primarily complex IT issues/requests, and ensures feedback is given to junior IT Supporters, on how to approach less complex issues
• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
• Take part in, drive and complete at least 1 project and initiative of various complexity successfully according to the expectations from management and other stakeholders
• Other duties as assigned

Secondary Responsibilities

• Foster and advertise the outside/in perspective - not only for him or herself, but also for the team as a whole
• Own and lead at least two additional areas of responsibility, related to specific areas in the IT Support that needs special attention, (i.e. CMDB and Knowledge Management), which is led and managed successfully and according to the expectations from management and other stakeholders
• Facilitate training and knowledge sharing sessions both internally and externally, if required related to the additional areas owned
• Follow and promote the processes, procedures and work instructions related to Incident, Problem, Request Fulfillment and Knowledge Management and provides assistance if required to colleagues
• Support the HO in ensuring successful onboarding/ training of new team members.
• Lead incident response and root-cause analysis
• Participate in troubleshooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems 
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IT solution
• Raising Problem Tickets for investigation

Job Requirements

• Bachelor’s Degree  or 3+ years experience within IT Support
• ITIL Foundation certified (v3 or v4)
• Used to working in an IT Service Management (ITSM) tool
• Work experience with Microsoft Active Directory
• Broad understanding of IT (hardware, software, network, communication)
• Printer troubleshooting and Print Management
• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
• Experience with writing documentation, as this experience will be required when writing knowledge articles.
• Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
• Written skills that demonstrates structure
• Customer-minded
• Strong team player with excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests, build successful relations across functions and with all stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set
• Ability to work in an international context
• Ability to articulate to both technical and non-technical audiences
• Ability to organize, manage multiples priorities and work well under pressure
• Independent, patience and willingness to learn
• Self-motivated, proactive, self-discipline with a service mindset
• Act as a role model for the other colleagues in the IT Support

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

• Stay updated on the latest security patches and updates for all systems and applications;

• Serve as the first point of contact for troubleshooting system and network issues;

• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

• Set up and implement backup plans and business continuity plans for system applications and stored information;

• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

• Minimum Degree in Information Technology;

• 1-2 years related experience;

• Familiarity with Server administration and switches configuration;

• Basic understanding of cyber-security;

• Ability to diagnose and troubleshoot basic technical issues;

• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

• Good interpersonal skills and a team player;

• Strong communication skills with all team members;

• Attention to detail and focus.

What do we have to offer? 

Our IT Team presents phenomenal opportunity for a highly motivated and results-oriented individual. Join us in the adventure to explore innovative technologies to run state of art, operationally efficient and secure datacenters.

Looking to advance your career?

Micron is the place for you to expand your caliber by working on major projects, developing the leader in you! We provide online learning opportunities and on-the-job training to upgrade your skills. 

What’s more? We provide peer mentorship to guide you through the process of learning new systems. 

A DAY OF WORK WOULD INCLUDE THE FOLLOWING:

• Involving in the application lifecycle management for software systems in a highly automated semiconductor manufacturing environment.

• Working with partners to conduct user requirement analysis and collaborate with global IT team to implement and deliver IT solutions for Manufacturing operations.

• Planning and leading user training and acceptance testing/verification for new software to ensure a good quality software release to production.

• Performing applications software and hardware maintenance to ensure high uptime

• Supervising system performance actively to identify abnormalities and develop capabilities to prevent unscheduled downtime.

JOB REQUIREMENTS:

• Possess a Bachelor’s Degree in Electrical & Electronics/Computer Engineering, Computer Science or equivalent experience.

• Knowledge in any programming language such as C#/C++ programming, Java, Perl, HTML5 and SQL.

• Creative and have passion in implementing innovative IT solutions to tackle meaningful business problems.

• Good interpersonal and communication skills. Willing to work in a clean room work environment and dynamic team environment to achieve a common goal through effective collaboration and dedication.

• Able to provide 24/7 standby operation support.

• Able to travel when required.

• Applicant who have proven good software project management skill and had exposure to agile development methodology will be advantageous.

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

Shape the Future of Health with Us

Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.

Responsibilities:

• Serve as the first point of contact for IT support, providing Level 1 and basic Level 2 helpdesk services (on-site and remote) to end users for hardware, software, network, and application-related issues.
• Provide daily support for the Group’s IT infrastructure, including desktops/laptops, network, telephone, security, business applications, and system reliability.
• Administer and manage Active Directory accounts, Office 365 user access, printer accounts, and IT ticketing systems.
• Support deployment and management of software applications and solutions for both new and existing users.
• Assist in system performance monitoring to ensure stability and uptime.
• Oversee user onboarding and offboarding processes, ensuring appropriate access provisioning and IT equipment setup/retrieval.
• Maintain and update IT administrative documentation, including user accounts, asset tracking, loan records, and network diagrams.
• Track and manage IT inventory, including procurement, deployment, and audits of IT assets.
• Troubleshoot issues related to Windows 10/11 (boot errors, updates, user profiles, etc.) and end-user devices (laptops, desktops, printers, IP phones, softphones).
• Support and conduct internal training on systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), and IT security awareness.
• Ensure compliance with company IT policies, procedures, and cybersecurity practices (e.g., antivirus, password policies, data protection).
• Recommend improvements to existing IT processes, SOPs, and work instructions.
• Provide ad-hoc and after-hours IT support during outages, system upgrades, or preventive maintenance when required.

Qualifications and Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• At least 2–3 years of relevant hands-on experience in IT support, preferably in a corporate environment.
• Strong troubleshooting skills in hardware, operating systems, user software (especially Microsoft 365), and general end-user support.
• Proficient in IT ticketing systems, asset management, and service documentation.
• Familiarity with LAN/Wi-Fi network troubleshooting and basic network support.
• Working knowledge of IT security awareness, antivirus solutions, and data protection measures.
• Proficient in Windows 10/11 administration and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Self-motivated, proactive, and able to manage multiple tasks effectively.
• Strong interpersonal and communication skills with a customer-service mindset.

• Provide technical support and troubleshooting on network, system, hardware and software at HQ and Sites
• Assist in set up of new PCs and install and manage software on PCs
• Perform system administration and user account management
• Perform procurement, installation and maintenance of the IT infrastructure (hardware and software)
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Identify opportunities for improvement and contribute to ongoing improvement processes
• Maintenance of system licenses, warranties and any other support agreements.
• Development and maintenance of IT documentation including Asset management and tracking