Total 858 it analyst job vacancies in Others category

about the company

A global leader in healthcare technology, dedicated to pioneering breakthroughs that enable access to care for people worldwide. With a team of 66,000 employees across more than 70 countries, this organization is at the forefront of clinical decision-making, providing essential diagnostic and therapeutic solutions.

about the job

Join a global team as an IT Solutions Analyst on a 6-month contract starting 1 June 2026. In this role, you will be instrumental in streamlining business processes for six ASEAN countries, including Singapore, Malaysia, Philippines, Thailand, Indonesia, and Vietnam.

Design & Automation: You will design, build, and support RPA, Microsoft 365 Power Platform, and data/analytics solutions to enhance operational efficiency.

Technical Execution: Develop and deploy automation workflows using tools such as Snowflake, Databricks, and Power BI.

Collaboration: Partner with cross-functional teams, process owners, and subject-matter experts to identify and implement automation opportunities.

Maintenance: Provide ongoing support, monitoring, and updates for automation workflows to ensure they consistently meet business needs.

Training & Documentation: Create technical documentation, user guides, and standard operating procedures while providing training to end-users.

Innovation: Stay current with the latest technology trends and recommend improvements to existing organizational processes.

skills and experience required

Education: Graduate of a Bachelor’s degree in Computer Science, IT, or an equivalent field with practical programming knowledge.

Experience: A minimum of 1 year of professional experience in a related capacity.

Core Technical Skills: Proven experience with Snowflake, Databricks, Microsoft Power Platform, and Microsoft Power BI.

Scripting: Proficiency in scripting languages, specifically SQL, Python, and PowerShell.

Problem Solving: Strong analytical and problem-solving capabilities are essential for success in this role.

Learning Agility: A strong willingness to learn low-code solutions (e.g., RPA UiPath, Winshuttle) and emerging technologies like machine learning.

Bonus Skills: Prior experience with other programming languages is considered a significant advantage.

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609 / CONSULTANT CEI NUMBER)

Salary: Up to SGD 6000 (Depending on overall skills and experience)

Location: Tuas / Jurong

Job Description

1. Responsible for Tech infrastructure, including hardware, software and networks for manufacturing sites.

2. Support and deliver Tech solution and project e.g. network/wireless upgrade, server deployment etc.

3. Ensure computer room, network devices, servers, all backend infrastructure are monitored and maintained in optimal health.

4. Troubleshoot, diagnose and resolve hardware, software, and other network and system problems.

5. Ensure Tech infrastructure projects and activities are delivered in compliance with DTMS (Digital & Tech Management System) process.

6. Tech infrastructure support across GSK sites/offices within Singapore.

7. Liaising with Tech teams within and above site to ensure systems, services and initiatives are deployed effectively to the site.

Qualifications / Requirements

1. Diploma or Degree in Information Technology.

2. Minimum 3 years experience in systems and network design, setup, maintenance and troubleshooting.

3. Good working knowledge of IT / OT architecture, networking, switching and routing (LAN, WAN, SD-WAN, VPN, Wireless and Firewalls).

4. Good working knowledge of Microsoft Server, AD, DNS, DHCP, TCP/IP and VoIP.

5. Experience in Cisco, Juniper, Palo Alto Panaroma, Nutanix, Azure Stack and Cloud technology.

6. Experience in computer room operation, maintenance and monitoring.

7. Familiar with network structured cabling and fibre optic connectivity.

8. Able to multi-tasks and work in a fast-paced environment in response to ad-hoc demand or incident.

9. Good team player in collaboration with various support team in troubleshooting complex network issue.

10. Good analytical skill in resolving complex network, hardware and software issue.

11. Good communication skills (technical writing and verbal communication/presentation).

12. Excellent interpersonal and effective communication skill with users from different hierarchical levels and functional areas.

13. Able to work independently, resourceful, willing to learn new skills, with good initiatives.

Additional Qualifications / Requirements

1. Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.

2. Preferably have knowledge and understanding of ITMS and GMP pharmaceutical production.

3. Any industry certification on network, cybersecurity or cloud e.g. CCNA, CISSP will be added advantage.

Best regards,
Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

• Office hours, Monday - Friday, 8.30pm - 6pm

• Location: Toa Payoh

• To support new ERP/WMS system project transformation from old system

• Permanent

Our client is a China MNC well established entity in manufacturing and distribution of parts and components for Printed Circuit Boards (PCB)

Responsibilities:

• Responsible in providing applications support to end users (eg. MS Office, Windows, (Glovia etc)

• Assist in creating reports templates, customization in Glovia,

• Primary support for email administration, include user creation, password assignment and user training on email usage.

• Assist in assigning User ID and Passwords to determine the level of security to be attached to all applications.

• Provide secondary support to Helpdesk & End User support in PC, laptop, hardware and software,

• Responsible for problem troubleshooting and developing solution pertaining to problem encountered in applications

• Provide basic training to users for applications (eg, Glovia, Endpoint, VPN, O365, etc),

• Responsible for creation, liaising with vendors and managing vendors,

• Responsible for assisting IT Manager in Project Management, IT documentation, etc

• Responsible to complete ad hoc tasks as delegated by IT Manager,

Requirements:

• Hands on expert level experience with two or more of the following and strong understanding of the remaining technologies: OS Administration/Installation (Linux/Windows, etc), Microsoft Excel, Powerpoint, Word and etc, Virtualiaztion (VMware, Hypervisor etc), Basic knowledge Networking, security, infrastructure, ERP, MES

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

JobDescription:

The IT Support Specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Provide advanced support for Windows 11
• Manage device provisioning, configuration, imaging, and deployment for Windows environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve:
• BitLocker / File vault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management  and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

DesiredSkills & Experience:

• Minimum 1 year of IT support experience in enterprise environments.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune

• 1+ years of work experience with Windows

*We regret that only shortlisted candidates will be notified.

Job Description

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.
• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.
• Leads the team to perform service recovery in the event of issues.
• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.
• Mentor, provide guidance and support to the Service Desk team.
• Lead and develop the service desk team, including hiring, training, and performance evaluations.
• Ensure the team knows how to use the provided ESM tool (e.g.ServiceNow) effectively for ticket management and service delivery.
• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.
• Identify and implement improvements along with updating of documentation for service desk processes and procedures.
• Foster a customer-centric culture within the team, emphasising excellent customer service.
• Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.
• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.
• Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current.
• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.
• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

b. Education

• Degree in Computer Science, Information Technology, or a related field.

c. Certifications

• ITIL 4 Foundation Certification
• ITIL 4 Intermediate / Expert preferred
• Project Management Professional (PMP) or similar will be an added advantage.

d. Technical Skills

• Strong understanding of minimally end user computing devices, M365applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage
• Proficiency in using ESM tools such as ServiceNow.

e. Experience

• Prior experience in a service delivery or IT management role within a corporate environment.
• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

Role summary

The role will report to Head of Performance Analysis.

Key duties and responsibilities

• Maintain and support internally developed computingscripts
• Ability to digest and analyze scripts withinaccounting information system
• Daily Valuation Check of all positions
• Daily NAVs update for Mutual Funds
• Generate regular monthlyperformance return and attribution reports to both internal and external parties
• Generate regular peer comparison reports and prepare data for board meeting
• Prepare performance reports for Investment, Senior Management and Board Meetings
• Provide endusers with the comprehensive performance analysis services to evaluate theperformance of client’s plans/funds
• Consult with fund managers and acts as the technical expert on developing new performance analysis services that provide performance measurement and performance evaluation
• Assist Sales teams and fund managers in performance data collation and analysis for their presentations and RFP to prospective clients on regular basis

Education Qualification

• A Good Tertiary Degree

Technical Competency

• 1 to 2 years of working experience
• Fresh Graduate will be considered
• Good Programming Skills (SQL, Excel VBA or other languages) - a must
• Strong in Mathematics
• Good understanding of Accounting concepts
• Basic understanding ofFinancial Instruments
• Good analytical and problem solving skills
• Excellent Excel skills and Good knowledge of Power BI
• Self-starter, good initiative and excellent team player
• Ability to work in an organized manner under tight deadlines
• Strong communication skills

We are looking for a strategic and hands-on IT Infrastructure Manager to lead our end-to-end technology operations. You will be responsible for the stability, security, and scalability of our entire stack—from desktop support and networking to hybrid cloud server environments. Your mission is to move beyond "keeping the lights on" by driving service excellence, robust governance, and continuous operational improvement.

Key Responsibilities

• Operational Leadership: Oversee comprehensive infrastructure and support operations, covering desktop, network, server (Windows/Linux), and AWS cloud environments.
• Service Governance: Define and manage SLAs, escalation workflows, and reporting cadences to ensure high service availability and user satisfaction.
• Strategic Roadmap: Develop and execute an operational improvement roadmap focused on standardizing systems and increasing infrastructure resilience.
• Vendor & Stakeholder Management: Act as the primary point of contact for external vendors and coordinate with internal application teams to resolve performance bottlenecks.
• Quality & Compliance: Drive the completion of technical documentation, including runbooks and disaster recovery plans, ensuring all systems meet security and quality standards.
• Resource Oversight: Lead and mentor the support team (L1/L2) to ensure professional development and efficient ticket resolution.

Required Skills & Experience

• Infrastructure Breadth: Deep technical understanding of M365, AWS, Networking, and Data Center operations.
• Governance Expertise: Proven experience establishing ITIL-based processes, SLAs, and incident management frameworks.
• Project Management: Ability to lead infrastructure projects, migrations, and standardization initiatives from conception to completion.
• Vendor Management: Strong track record of managing third-party service providers and contract performance.
• Leadership: Excellent communication skills with the ability to bridge the gap between technical teams and executive leadership.

Preferred Qualifications

• 7+ years of experience in IT Infrastructure, with at least 2 years in a leadership/management role.
• Certifications such as ITIL Foundation, PMP, or senior-level technical certs (AWS/Microsoft).
• Experience managing hybrid-cloud budgets and cost optimization.

Responsibilities

• Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
• This includes and are not limited to:
• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Skills/Requirement

Job Requirements

• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Proficient in the use of Microsoft Excel, powerpoint and macro
• Experience in Jira is an added advantage

We regret to inform you that only shortlisted candidates will be contacted.

Responsibilities

• Work with stakeholders to understand needs for data structure, availability and accessibility

• Support the translation of data needs into technical system requirements

• Advise on latest technologies, strategies, and products in database and data processing software

• Recommend types of data and data sources needed

• Support the building of data flow channels and processing systems to extract, transform, load and integrate data from various sources

• Develop complex code, scripts and data pipelines to process structured and unstructured data near real-time  

• Develop prototypes and proof of concepts for the selected solutions

• Support the identification of data sources (both internal and external)

• Perform operational ad-hoc data provision to extract/load data based on stakeholders requirements using ETL tools such as Informatica

• Research hardware and software needs to support selected solutions

• Gather data from internal systems and external sources

• Enter information into data collection systems

• Clean databases from duplicated, outdated or irrelevant information 

• Perform data validation and quality control checks

• Mine data to identify trends, patterns and correlations

• Develop solutions and recommendations to address information need

• Assist with integration of data systems into existing infrastructure 

• Develop tools to improve data flows between internal/external systems and the data warehouse 

• Automate data collection and analysis processes, data releasing and reporting tools

• Test data system configurations and perform regular tuning to increase efficiency

• Facilitate data cleansing, enrichment and data quality improvements

• Enable searching, data visualisation, and advanced analytics functionality

Requirements

• Degree, Information Technology, Computer Engineering or equivalent

• Seven (7) years’ experience in an IT Infrastructure / Operations Role

• Experience with Cloud platforms (IaaS, PaaS)

• Operating system administration and related services (Windows Server, Linux)

• Infrastructure-as-code and cloud automation (APIs, Cloudformation, Chef, Ansible, Puppet)

• DevOps development and platform support (Docker, Container Services)

• Experience with programming / scripting (Batch, VB, PowerShell)

• Networking experience and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP)

• The ability to work towards strict and conflicting deadlines be able to plan and prioritise in an environment with multiple stakeholders.

• Good interpersonal skills, a detail-oriented & flexible person who can work across different areas within the team.

• A good understanding of Singapore Healthcare System.

• Familiarity or experience with health informatics would be preferred.

• An understanding of healthcare data governance, data acquisition and data management would be an advantage 

Licence no :12C6060

What you'll be doing

• Engage stakeholders to gather functional requirements and translate them into clear system documentation for enhancements and implementations

• Manage user access provisioning and governance across core systems, ensuring compliance with security and access control frameworks

• Monitor system performance and provide first-line support, coordinating timely escalation and resolution of technical issues

• Generate and analyse reports using Epic tools (e.g. Reporting Workbench, SlicerDicer) to support operational insights and population health initiatives

• Perform data validation and quality checks for clinical datasets, including disease registries and health metrics

• Support system rollout and enhancement projects, including coordination of user training and adoption efforts

• Assist in user acceptance testing (UAT) to ensure system functionality meets operational requirements

• Coordinate system maintenance activities and communicate updates clearly to stakeholders

• Maintain accurate documentation, track requests, and support ongoing analytics and project initiatives

What we're looking for

• Bachelor Degree in Information Technology/ Statistics or related studies

• 1 – 3 years of experience in healthcare systems, health informatics, or IT/data support roles

• Understanding of healthcare workflows and Electronic Medical Record (EMR) systems (e.g. Epic or equivalent)

• Experience in system support, user access management, or application coordination is advantageous

• Strong analytical thinking, attention to detail, and problem-solving skills

• Clear communication skills with the ability to engage both technical and non-technical stakeholders

• Comfortable working with data, reporting tools, and structured documentation

• Organised, proactive, and able to manage multiple priorities independently

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. 

JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.

JOBSTUDIO PTE. LTD.

EA License No: 10C4754

EA Personnel: Ryan Tan En Long

EA Personnel Reg No: R25158265

Responsibilities

* Perform virtual account holder name screening (Before & after onboarding and migration exercise).

* Perform daily name screening of existing IBG Corporate & Financial Institution (FI) Customers (including the related individuals).

* Review all screening results & determine True / False matches by conducting internal checks and/or public domain searches.

* Assess materiality of True or Potential matches (e.g. Adverse News Media, Sanctions) according to internal policy.

* Perform independent assessments on true material hit whether to maintain or reject virtual account holder and whether warrants any trigger review.

* Document screening results & complete materiality assessment accurately according to internal policy.

* Able to work under time pressure, high volume & manage individual book of work independently to meet tight deadlines.

* Work as a team and ensure no overdue of screening alerts and migration exercise to complete in time.

Requirement:

* Minimum of a bachelor’s degree.

* Minimum of 1-2 years name screening experience in AML / KYC.

* Strong analytical ability & inquisitive mind towards problem solving.

* Good verbal & written communications skills.

* Able to multi-task & work collaboratively under minimal supervision to meet deadlines in high pressure environment

We regret that only shortlisted candidates will be notified.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

• Daily management of IP network and IT infrastructure that includes operations, administration, monitoring and backup.
• Implement, configure, and maintain various SaaS Cloud Services such as Azure AD, AIP, ATP, ASR, CAS, EM+S, Teams, Intune, AAD Connect, Exchange Online and O365
• Manage Fortinet Firewall and Fortinet VPN and preferred knowledge of Fortinet Secure SD-Wan.
• Assist in the configuration of infrastructure such as computer hardware, systems software, and application software; adhering to security requirements and reporting security issues.
• Assist with the administration of user accounts and user access matrices, especially in the onboarding and offboarding processes.
• Assist in the procurement, evaluation, and implementation of IT-related services and products.
• Assist in the setting up of new centres by scoping IT network and end-user requirements as well as supporting the procurement-to-implementation of services and equipment.
• Provide people-oriented first-level IT support to End User Computing issues on PC/laptop, mobile devices, web applications; especially for centres in the Central and North-East (some traveling may be required)
• Provide IT Audit support, monitor and track movement of IT assets and creation/deletion of user accounts on external systems.
• Provide IT-related administrative support including maintenance contract renewal, user folder access, IT fixed assets issuance/tracking, and licensing management.
• Support post-implementation project issue ticket resolution.

• Bachelor's Degree or Diploma Holder in Information Technology, Computer Science, Management Information Systems or equivalent
• Min 3 years of on-premise and/or cloud IT infrastructure administration and service desk support.
• Certification in ITIL and/or Cybersecurity are advantageous

• Working knowledge in the use of cloud solutions, VM, networking systems and devices, firewalls, wireless controls and technology, network switching and routing protocols.
• Knowledge of Cloud services management and provisioning such as Azure AD, Office365 Services, Exchange Services, Endpoint Service. Working knowledge in managing user access matrices, system user accounts, internal controls, procuring IT services and products, and providing internal end user support.
• Ability to think and act independently and quickly and effectively solve issues as they arise
• Strong interpersonal skills and ability to able to communicate effectively and quickly and effectively solve issues as they arise
• Ability to methodically identify causes of complex issues, evaluate them, and develop solutions in collaboration with the team.
• A team player with good analytical and problem-solving skills.
• Required to work after office hours or weekends for scheduled maintenance or any IT duties as and when required.

Join our Digital Infrastructure & Cybersecurity team as a technical leader shaping modern IT environments. You’ll drive secure, scalable hybrid infrastructure across cloud (AWS, Azure) and on-premise systems, ensuring performance, reliability, and cost efficiency.

Responsibilities and Authorities

1. Cloud Architecture Design & Management
• Collaborate with Service Provider(s) to design and implement scalable, secure, and highperformance cloud solutions (IaaS, PaaS, SaaS)
• Create cloud reference architectures and roadmaps aligned with business and IT strategy
• Manage cloud environments including compute, storage, networking, and identity services
• Lead migration planning from legacy systems to the cloud

2. Amazon Connect Support
• Provides backup support to Amazon Connect system including Change Request for configuration of contact flows, IVR, call queues, routing profiles, and agent settings

3. On-Premises Infrastructure Oversight
• Maintain and improve on-premise IT infrastructure including servers and storage and ensure interoperability between on-prem and cloud systems for hybrid environments, including Active Directory synchronization
• Oversee hardware refresh cycles and disaster recovery planning

4. Security Architecture & Risk Management
• Define and enforce infrastructure security policies across cloud and on-prem platforms
• Implement secure configurations, encryption, hardening and access control policies
• Ensure compliance with industry standards (e.g., ISO 27001, DP Truskmark).

5. Cloud Security (AWS): Co-Own the following duties with the Network & Security Analyst: Ensure proper configuration of cloud-native security services such as:
• Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, IAM and Security Command Center
• Implement and monitor logging, alerting, and auditing for cloud-based workloads
• Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles
• Stay current with evolving cloud security trends, threats, and compliance frameworks.

6. Infrastructure Monitoring
• Establish monitoring and logging frameworks for proactive infrastructure management
• Drive observability across systems to support incident response and root cause analysis
• Participate in audits and support internal and external security assessments

7. Disaster Recovery & Business Continuity
• Regularly test, monitor and maintain high availability, backup, and disaster recovery to ensure compliance with organization BCP objectives

8. Others
• Performs other duties as may be directed by the Department Manager.

Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• 3+ years of experience in IT infrastructure (both Cloud and On-Prem) management
• In-depth understanding of Virtualization
• Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools
• Familiar with enterprise architecture frameworks

Competencies / Skills Requirement
• Familiarity with the systems and operations
• Good analytical and problem-solving skills
• Good interpersonal & communication skills
• Self-motivated and willingness to learn
• Ability to work independently

The Analyst, Operations (Rep Support) will play a critical role in ensuring smooth onboarding, offboarding, and ongoing support for representatives. The role involves handling all rep-related operational tasks, queries, and follow-ups to maintain high efficiency and service quality. This position requires strong attention to detail, organizational skills, and the ability to manage multiple tasks independently.

Key Responsibilities:

• Take care of the end-to-end onboarding and offboarding processes for representatives, including documentation, system setup, and timely creation of agent codes.
• Send rep confirmation notices upon successful onboarding and follow up on offboarding debts for recovery.
• Take care of CRM rep data, including setup and maintaining updated records.
• Liaise with internal departments to ensure smooth transitions and coordination for rep-related processes.
• Act as the point of contact to ensure timely and effective support for representatives.
• Resolve enquiries efficiently and escalate issues where required.
• Track and maintain records of rep support requests and resolutions.
• Review and streamline workflows to improve efficiency and service quality.
• Ensure timely and accurate retrieval, archiving, and reporting of documents.
• Assist with ad hoc operational projects as assigned by management.

Requirements:

• Meticulous, detail-oriented, and able to meet deadlines consistently.
• Strong proficiency in MS Office, particularly Excel.
• Excellent organizational and communication skills.
• Ability to work independently and collaboratively as part of a team.
• Fresh graduates are welcome to apply; prior operations or insurance experience is a plus.

By submitting your job application, you give consent that SGA and any affiliates and any person authorised by SGA is allowed to use your personal data for assessing and evaluating your suitability for employment in any current or prospective positions within SGA.