Total 1,217 it analyst job vacancies in Others category

JOB DESCRIPTION:-

• Assist IT Manager on troubleshoot hardware, software and network operating system.
• Provide orientation to new users of existing technologies.
• Assist IT Manager on control the computer system budgets and expenditure.
• Assist IT Manager on setup and support for CCTV system for admin department.
• Assist IT Manager to ensure all IT hardware are dismantled and secured prior to authorize disposal.
• Prepares technical reports by collecting, analysing, summarizing information and trends to identify potential issues or requirement for improvement or upgrade.
• Perform other related duties as required during working hours.

JOB REQUIREMENTS:-

• Sound understanding of computer systems (software/hardware), networks etc.
• Candidate must possess at least Advanced Diploma in information technology or equivalent.
• At least 1 year of working experience in the related field is required. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Open culture
• Paid training and development

What You Will Do

•      Analyse business workflows and identify process improvement opportunities

•      Gather and document business requirements and translate them into functional specifications

•      Support ERP optimisation and ensure data integrity across systems

•      Develop and maintain management dashboards and operational reports using Power BI

•      Coordinate with internal technical teams on system and data deliverables

•      Support digitalisation and transformation projects from requirements through to delivery

•      Maintain SOPs and support audit readiness across key processes

•      Provide cost-saving analysis and recommendations to management

What We Are Looking For

•      Minimum 5 years of relevant experience in business analysis, operations, or a related field

•      Strong working knowledge of ERP systems, preferably Microsoft Business Central

•      Proficiency in data analysis and visualisation tools; Power BI experience preferred

•      Demonstrated experience in project coordination and stakeholder management

•      Strong written and verbal communication skills

•      Master’s degree in Business Analytics or a related field is preferred

Why Join Us

•      Work on meaningful projects with direct impact on business operations

•      Supportive environment that values work-life balance

•      Recognised employer committed to staff wellbeing and workplace culture

Responsibilities:

• Perform the business support analyst role for a strategic project of medium complexity and scale.
• Work closely with IT project team and internal stakeholders to ensure timely & successful system delivery.
• Document business direction, structure, business processes and requirements.
• Interact internally to determine involvement, requirements, analysis and interfaces with the users.
• Assist in the collection and consolidation and analyze required information and data.
• Participate in the definition, testing, training, implementation, and support of processes and systems.
• Identify areas of potential business risk and communicate these to the business.
• Validate and report production errors to IT for resolution. Work with IT to ensure timely and successful resolution of production errors.
• Writing, modifying and implementing efficient codes.
• Compilation of monthly report and minutes of meeting.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. R23118506, Goh Li Min

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

The Senior Specialist Analyst is responsible for leading business requirements gathering and documentation, performing requirement and system analysis, design user-centered solutions that align to our standards and ensure intuitive, accessible, and seamless experiences for all users, performing testing, assisting in the quality assurance process, and managing user acceptance testing. This role will reside in the IT Product Direct-To-Consumer Team, working with IT and business departments across the organization to gather and understand the detailed & complex requirements.

Work with other Product Owners and Scrum Teams members to support the execution of those requirements.

Job Duties:

• Understand the business needs across numerous departments as well as end-to-end IT process.
• Develop and maintain Stakeholder management and Scope management.
• Lead interview sessions and requirements gathering meetings with stakeholder groups in order to perform effective analysis of the business’ needs and requirements.
• Oversee and collaborate with broader project and IT teams to ensure understanding and acceptance of the business requirements.
• Understand current state business processes, identify enhancement opportunities, negotiate changes across business and technology teams, and deliver as-is and future state process documentation.
• Develop and deliver appropriate material to communicate business requirements including, but not limited to, a Backlog of User Stories, Gap Analysis, Data Mapping, Wireframes/Prototypes, User Flows and Report Templates and Requirements Templates.
• Develop and distribute User Acceptance Test (UAT) Plan, including test scenarios, coordinate and manage user acceptance testing.
• Conduct user research, including interviews, surveys, and usability testing, to inform design decisions.
• Lead/Mentor other Senior Specialist Analyst fostering skill development and knowledge sharing.

Knowledge, skills and abilities:

• Bachelor’s Degree, related to computer information systems or equivalent.
• 5+ years of relevant Business Analysis experience, including leadership experience in Business Analysis.
• 5+ years of relevant experience in the Insurance industry.
• Strong understanding and experience in the Waterfall and Agile (Scrum) Software Development Life Cycle (SDLC) framework.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Knowledge and understanding of Business and Process Analysis best practices, techniques and tools.
• Strategic, analytical and logical thinker with excellent organization skills and proven planning, problem solving, leadership and decision-making skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to understand and gather complex business requirements, map out technical solutions, and help develop and manage defined timelines.
• Ability to multi-task and adapt to shifting priorities, demands, and tight timelines using analytical and problem-solving skills.
• Ability to work both independently and as an integral member of a team.
• Ability to work collaboratively with business representatives, Subject Matter Experts (SMEs) and technical teams and project managers on development projects during all phases of the SDLC.
• Experience in UX Design and related tools (Figma) and concepts (HTML, CSS) is added advantage.

Working at Allied World

Our team of over1,700 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family — a global network of colleagues who will support your career journey

• A manager who will help you build your career through a structured coaching program

• Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Melbourne, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworldhttp://facebook.com/alliedworldand LinkedIn at linkedin.com/company/allied-world.

Job Description

Technical Support & Training

Serve as the primary point of contact for resolving hardware, software, and network issues.
Deliver timely troubleshooting and provide end-user training on new systems and applications.

IT Infrastructure, System & Network Management

Install, configure, and maintain servers, networks, and IT systems (on-premise and/or cloud).
Manage and monitor network infrastructure (routers, switches, firewalls) to ensure peak performance.
Execute regular system maintenance, including updates, security patches, and data backups to guarantee business continuity.
Ensure disaster recovery and business continuity plans are in place and tested.
Ensure network security policies and compliance standards are upheld

Software & Cybersecurity Compliance Management

Oversee the installation, configuration, and deployment of software solutions.
Maintain strict adherence to software licensing agreements and internal security protocols.
Implement and enforce IT security policies, procedures, and controls.
Monitor systems for vulnerabilities, threats, and unauthorised access.
Conduct regular security audits and risk assessments.
Ensure compliance with relevant regulations and standards.

Project Collaboration

Actively participate in IT migrations and system upgrades.
Liaise with various departments to translate business requirements into technical solutions while documenting project progress for management.
Evaluate and recommend new technologies to improve efficiency and scalability.

Automation, Programming & Process Optimisation

Analyse existing business and IT processes to identify opportunities for automation and efficiency improvements.
Create and maintain advanced Excel solutions, including macros (VBA), dashboards, and data processing tools to streamline reporting and workflows.
Develop scripts and tools using languages such as PowerShell, Python, or Bash to automate system administration and operational tasks.
Collaborate with a cross-functional team to digitise manual processes and improve productivity.

Lifecycle Asset Management

Manage the full lifecycle of IT assets, from procurement and inventory tracking to the secure disposal of obsolete hardware.

Experience in ESG / sustainability management, monitoring & reporting would be an added advantage.

Requirement: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 5-8 years of relevant experience in IT support, infrastructure, or automation roles.
• Comprehensive technical expertise across hardware, software, operating systems (Windows/Mac), and network administration/security. 
• Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud).
• Strong knowledge of networking concepts (TCP/IP, VLANs, VPNs, firewalls).
• Advanced proficiency in Microsoft Excel, including VBA/macros, data modelling, and reporting automation.

• Excellent problem-solving, communication, and organisational skills. 

• Ability to work independently and manage multiple tasks with attention to detail. 

• Knowledge of SAP & Experience in ESG / sustainability management, monitoring & reporting would be an added advantage.

About Us

We are a fast-growing catering company looking for a responsible, system-driven individual to handle both Catering Software System & Operations.

Key Responsibilities

1. Catering System

·        Management of daily catering system operations

·        Liaise with the Vendor & Follow up on next Module.

·        Ensure all orders, quotations, and records are accurate

·        Monitor workflow and flag issues early proper tracking and documentation (B&W)

2. Sales Execution

·        Handle customer enquiries (WhatsApp / Email /Calls)

·        Prepare and send quotations

·        Follow up and close sales

·        Ensure all enquiries are properly tracked

·        Maintain fast response time

Requirements

·        Experience in Sales / Admin / Operations preferred; No experience are welcomed to apply

·        Strong sense of responsibility and ownership

·        Fast, organised, and detail-oriented

·        Able to work in a structured SOP & KPI environment

·        Good communication skills

·        Bachelor’s Degree or higher holders preferred

Benefits

·        Performance-based growth Bonus

·        Exposure to full sales & operations system

·        Opportunity to take on leadership role

How to Apply:

1.      Email to novie@eatzgroup.com

2.      Whatsapp your CV to 98579292

Duties:

• Conduct KYC reviews and due diligence checks for new and existing customers in line with regulatory and internal requirements.
• Verify and maintain customer information and supporting documentation to ensure completeness and accuracy.
• Perform sanctions, PEP, and adverse media screening, escalating potential risk concerns where necessary.
• Support periodic reviews and trigger event assessments by updating customer profiles and risk ratings.
• Review Source of Wealth (SOW) and Source of Funds (SOF) information for higher-risk clients.
• Identify and escalate unusual customer activities or potential AML/CFT risks for further review.
• Liaise with internal stakeholders to obtain outstanding documents and resolve KYC-related matters.
• Ensure timely and accurate maintenance of KYC records and compliance documentation.
• Support regulatory reviews, audit requests, remediation exercises, and AML-related projects.
• Assist with process improvement initiatives and other ad-hoc compliance duties as assigned.

Requirements:

• Diploma or Degree in Banking, Finance, Business, Accountancy, Law, or related disciplines.
• 1–3 years of experience in KYC, AML, Client Onboarding, Compliance, or Banking Operations.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

Job Summary:

We are seeking a Technical Business Analyst to bridge the gap between our restaurant operations and technology solutions. You will lead the design and implementation of two critical systems: (1) a billing and sales expenditure tracking system, and (2) a QR-code-based website for customer self-ordering and payment at each table. Your goal is to increase operational efficiency, reduce errors, and enhance the guest experience.

· Analyze current manual or semi-digital billing processes and expenditure tracking (food cost, labor, overheads).

· Design and document requirements for a unified system that captures.Designed front‑end product pages with image uploads, title,and other requirements

· Daily sales (per table, per server, per menu item)

· Real-time expenditure (ingredients, supplies, wastage)

· Profitability per dish and per shift

· Work with developers or POS vendors to build or configure the system.

· Ensure integration with accounting software (e.g., QuickBooks, Zoho Books).

· Create automated reports on cost of goods sold (COGS), margins, and expense anomalies.

· Lead the end-to-end requirements for a mobile-friendly website accessible via QR codes placed on each table.

· Scan QR code → View digital menu (with images, allergens, modifiers) → Add to cart → Enter table number → Pay online.

· Integrate payment gateways (Stripe, Razorpay, PayPal, or local UPI/cards).pricing & Monitoring: Scraping (BeautifulSoup, Scrapy), Price tracking (Keepa, CamelCamelCamel), Alerts (Prometheus, Grafana)

· Ensure the website syncs orders directly to the kitchen display system (KDS) or POS printer.

· Define requirements for table management (e.g., prevent order mixing, support splitting bills).

· Collaborate with UI/UX designers and developers for a frictionless experience.

· Ensure the QR ordering website pushes data (sales, items, payment status) back to the billing/expenditure system automatically.

· Define API requirements between systems.

· Handle offline scenarios (e.g., website down – fallback to manual billing).

· Write test cases for billing accuracy, payment security, and order routing.

· Conduct UAT (user acceptance testing) with restaurant staff.

· Train managers and servers on using the new systems.

· Monitor system performance, order conversion rates, and payment failures.

· Suggest improvements based on sales/expenditure data (e.g., remove low-margin items, adjust pricing).

Required Skills & Experience

· 6+ years as a Business Analyst, Technical BA, or Product Owner in restaurant, retail, or E-commerce field

· Proven experience designing POS systems and tracking or similar to front page design

· Solid understanding of language platforms, e-commerce checkout flows, and payment gateway integration.

· Ability to write functional requirements, user stories, and process flow diagrams (UML, BPMN).

· Basic technical knowledge: APIs (REST), databases (SQL), and web technologies (HTML/CSS/JS fundamentals) to communicate with developers.

· Excellent stakeholder management – you will work with chefs, servers, owners, and developers.

· Experience with Jira, Confluence, or Notion for documentation.

Job Requirement:

• Minimum of a Bachelor’s degree.
• 2 years of relevant experience in AML/KYC specifically with Corporate Customer Onboarding & Account Opening within the banking industry.
• AML, CFT & Sanctions-related knowledge is a pre-requisite with understanding of KYC requirements (such as MAS Notice 626).
• Proficient in Name Screening & Materiality Assessment (Adverse News Media, Politically Exposed Persons, Sanctions etc).
• Possess knowledge in conducting / assessing Source of Wealth (SOW) Establishment & Corroboration for Individuals & non-Individuals.
• ACAMS professional certification is a plus.
• Intermediate to Advanced proficiency in Microsoft tools (eg. Word & Excel) is a plus.

Key Responsibilities:

• Perform CDD for New-to-Bank SME prospects during the Onboarding & Account Opening process.
• Work directly (or through the Relationship Managers) with prospects for timely onboarding.
• Perform KYC Screening, conduct Enhanced Due Diligence & assess the AML / CFT / Sanctions risk of prospects.
• Perform Risk Assessment, escalate potential risk concerns in a timely manner.
• Conduct and corroborate Source of Wealth (SOW) establishment for individuals and non-individuals as part of the due diligence process.
• Identify opportunities for operational efficiency & AML effectiveness.

Thanks, andBest Regards

KaranamVijaya Kiran

(EARegistration no: R1443178)

HP: +6592333815

RecruitmentManager

HeliusTechnologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Key responsibilities and accountabilities:

• Desktop Support-L1 (Mandatory)
• As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
• Creations / termination of email accounts and system access rights for new employees and exiting employees
• Prepare, issuance and maintenance of IT hard wares for all employees according to job functions and requirements.
• Handle first-level incident / problem determination and resolution on a 24x7 basis and attend to Service incidents and queries within the agreed service levels.
• Timely escalation of incidents to higher levels when required.
• Log file monitoring for errors.
• Perform daily, weekly and monthly proactive housekeeping and monitoring activities as well as Vendor co-ordination,
• Perform basic Service Requests based on Standard Operating Procedures.
• Follow quality / security process defined for the engagement
• Any other ad-hoc duties or assignments / projects as assigned by the management

Requirements

• Demonstrated knowledge in the following OS: Windows 7/8/10 and Windows 2008/2012 server.
• Able to understand and manage Microsoft Access and Microsoft SQL databases
• Working technical knowledge of Microsoft Office
• Demonstrated knowledge of Visual Studio .NET (VB/C#) Education/experience
• University degree in Computer related field or 1-2 years IT support related experience
• CompTIA, Microsoft, or other recent technical certifications are a plus
• Strong written and oral English communication skill
• This role is primarily based in Tampines HQ office and will be required to support the 19 stores across Changi Airport 4 terminals and Changi Airport office as and when needed.

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage

About the Role

We are seeking a capable IT professional to take charge of day-to-day IT operations and staff support, while also working across IT governance, policy, and digital and AI initiatives.

This contract role is suited for someone with several years of IT experience, who is comfortable being hands-on while taking on a broader role in strengthening how IT is managed, governed, and improved across the organisation. You will work alongside our outsourced IT service provider in a lean, fast-moving organisation, with opportunities to develop and strengthen these areas over time.

Job Duties & Responsibilities

1. IT Operations & End-User Support

• Provide day-to-day IT support to staff, including AV setup for meetings, events and board meetings. Oversee onboarding and offboarding of IT accounts and equipment, and manage the IT asset inventory, including phased replacement of ageing devices.

2. Vendor & Project Management

• Manage the outsourced IT service provider and hold them to agreed service standards, and coordinate contract renewals. Manage IT projects through to delivery. Oversee the security of IT infrastructure and coordinate responses to IT security incidents. Routine and overflow technical support is delivered through the service provider, with this role providing oversight and escalation.

3. IT Governance & Policy

• Maintain Business China's IT governance framework and IT policies. Manage data protection and retention practices in line with Personal Protection Data Act (PDPA), and support internal and external IT-related audits. Develop and improve IT processes and policies as the organisation's needs evolve.

4. Digital & AI Enablement

• Identify opportunities to improve productivity through better use of digital tools, including AI. Lead small-scale pilots, including AI use cases, and help ready the organisation's systems and data for new tools. Support staff in adopting these tools in their work.

5. Business Partnering

• Engage departments to understand their needs and translate these into practical IT solutions. Serve as the in-house point of contact between staff and the outsourced service provider(s).

Qualifications and Requirements

1. Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. However, this is not a must.

2. Minimally 3 –5 years of experience in similar roles

3. Strong grasp of IT security frameworks, infrastructure components, and data protection regulations. Familiarity with Personal Protection Data Act (PDPA) is advantageous, but not a must.

4. Experience working with outsourced IT vendors and managing IT service contracts

5. Proficiency in Microsoft 365, including administration and productivity tools

6. Comfort exploring and applying new digital and AI tools in a workplace setting

7. Knowledge of IT asset management and inventory tracking

8. Excellent troubleshooting abilities and AV setup skills

9. Independent, takes initiative, and effective communication skills

10. Singapore Citizens and PRs are strongly encouraged to apply.

About Company:

Our client deals with IT consultancy services, system integration and solutions.

Job Description:

- Responsible to system support and maintenance to ensure daily operations is smooth

- Other ad hoc duties as assigned by the company

Job Requirements:

- Minimum NITEC/Diploma in Electronics Engineering, IT, System Engineering or related qualification

- No experience candidates are welcomed to apply

- Good stamina to work from server room to room and from terminal to terminal

- Ability to work under cold environment in server room

- Good personality and teamwork spirit

Compensation:

- Work location: Changi Airport

- Working hour: 12 hours shift (9am to 9pm and 9pm to 9am, follow roster)

- Shift allowance

- Training provided

Responsible for leading and governing the end-to-end lifecycle management of IT assets, ensuring assets are effectively planned, acquired, deployed, maintained, optimized, and retired in a compliant and cost-effective manner. This includes accurate asset tracking, inventory control, software license management, and lifecycle monitoring to maximize value, reduce risk, and support business objectives.

Roles and Responsibilities

IT Asset Lifecycle Management

• Own and manage the full lifecycle of IT assets (hardware and software), including planning, procurement, deployment, usage, maintenance, optimization, refresh, and disposal

• Define and enforce lifecycle standards for end‑user devices, servers, network equipment, and software assets

• Monitor asset health, usage, warranty, support status, and refresh cycles to support proactive decision‑making

• Lead annual tech refresh programs, asset retirement, and secure hardware disposal in line with policy and regulatory requirements

IT Asset Management (ITAM / HAM / SAM)

• Act as an experienced practitioner across ITAM, HAM, and SAM, covering processes, tools, data, governance, and compliance

• Maintain a single, accurate IT asset repository/CMDB with strong data quality controls

• Perform hardware and software license compliance assessments, identifying risks, gaps, and optimization opportunities

• Manage compliance with software licensing agreements and support internal and external audits

• Oversee software license renewals, consumption tracking, and cost optimization initiatives

Process, Governance & Reporting

• Design and document ITAM policies, standards, procedures, and lifecycle workflows

• Define ITAM governance structures, KPIs, and dashboards to track asset lifecycle, compliance, and cost efficiency

• Prepare and maintain reports covering asset inventory, lifecycle status, license compliance, and financial exposure

Tools & Automation

• Work closely with platform and tools teams (e.g. ServiceNow) to configure and enhance ITAM/SAM/HAM processes, controls, and dashboards

• Drive automation opportunities for asset discovery, lifecycle tracking, reconciliation, and reporting using tools such as Power Automate, Automation Anywhere

• Ensure integration of ITAM tools with endpoint, identity, and infrastructure platforms

Advisory & Stakeholder Engagement

• Provide trusted advisory to IT and business stakeholders on how IT asset lifecycle management can improve operational performance, reduce risk, and optimize costs

• Support ITSM processes by providing day‑to‑day ITAM‑related operational support and administrative activities

• Lead and coordinate asset inventory checks and support asset audits when required

Minimum Requirements

Education & Experience

• Degree in Computer Science or related discipline

• Minimum 3 years’ hands‑on experience as an ITAM/HAM/SAM practitioner

• Demonstrated experience managing IT asset lifecycle processes, including refresh and disposal programs

Technical & Tooling Skills

• Strong knowledge of ITAM/SAM tools such as ServiceNow, Flexera, or equivalent platforms

• Hands‑on experience with Microsoft technologies: Active Directory, SCCM, Intune, Azure, O365, GPO, macOS, Citrix, and networking fundamentals

• Sound operational experience with Microsoft 365 platforms, including SharePoint and Power Automate, and third‑party integrations

• Experience with automation tools (e.g. Automation Anywhere, Power Automate) is an advantage

Competencies

• Strong analytical, problem‑solving, and troubleshooting skills

• Ability to assess current state, define target state, and develop practical roadmaps for ITAM maturity

• Positive, team‑centric mindset with strong stakeholder engagement skills

• Self‑motivated, able to work independently, and committed to continuous improvement

The Senior IT Executive (Infrastructure) is responsible for supporting and maintaining the organisation’s IT infrastructure, including servers, virtualisation platforms, networking, backup environments, and cybersecurity controls.

The role ensures the reliability, security, and availability of IT systems that support both clinical and operational services across multiple nursing home sites. The position will also support infrastructure improvement initiatives and contribute to the organisation’s gradual adoption of cloud technologies.

Key Responsibilities

Infrastructure Operations

• Administer and maintain Windows Server environments, virtualisation platforms, and core infrastructure systems.

• Monitor system performance, availability, and capacity to ensure stable operations across all sites.

• Perform system administration tasks including patch management, updates, and preventive maintenance.

• Support infrastructure upgrades, technology refresh cycles, and capacity planning.

• Evaluate and recommend improvements to infrastructure systems, tools, and technologies.

Cloud & Infrastructure Modernisation

• Support infrastructure modernisation initiatives and evaluation of future cloud adoption for selected systems.

• Assist in planning and implementation of hybrid infrastructure solutions integrating on-premise systems with cloud platforms where applicable.

 Backup, Security & Monitoring

• Manage backup operations and support disaster recovery planning and testing.

• Investigate and resolve infrastructure alerts and incidents.

• Support implementation of cybersecurity controls including system patching and vulnerability remediation.

Projects & Governance

• Participate in infrastructure improvement initiatives and technology refresh projects.

• Maintain infrastructure documentation and ensure compliance with organisational IT policies and governance practices.

• Support IT initiatives aligned with the organisation’s digital transformation roadmap.
  

  Requirements

  Education

  • Diploma or Degree in Information Technology, Computer Science, or related discipline.

  Experience

  • 3–5 years of experience in IT infrastructure or system administration roles.

  • Candidates should have hands-on experience supporting enterprise IT infrastructure environments including servers, virtualisation platforms, and backup systems.

  Technical Skills

  • Windows Server administration

  • Active Directory and identity management

  • Virtualisation platforms (VMware / Hyper-V)

  • Backup and disaster recovery solutions

  • Infrastructure monitoring tools

  • Networking fundamentals (LAN/WAN)

  Preferred Skills

  • Experience with Microsoft Azure or other cloud platforms, including exposure to cloud migration or implementation projects.

  • Understanding of hybrid infrastructure concepts and cloud security practices.

  • Exposure to cybersecurity practices or infrastructure security controls.

  • Experience working in healthcare or regulated environments will be an advantage.

  Key Competencies

  • Strong problem-solving and analytical thinking

  • High level of accountability and ownership

  • Attention to detail and operational discipline

  • Ability to collaborate and communicate effectively with cross-functional teams

  • Adaptability to evolving infrastructure technologies

  
  

Job Description

• Key member of IT Operations team that manages the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Manage or to be involved infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.