Total 672 information security analyst job vacancies in Others category

• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring timely delivery of project deliverables.
• Develop a detailed project plan to track progress
• Formulates, develops, and implements structured cabling and network architectures for medium-to-large computer system
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project’s handover documentation
• Ensure timely handover of the completed project to Operations team.
• Coordination and Facilitate Meeting
• Technical Performance monitoring skills
• Analytical and problem-solving skills
• Time management and organizational skills
• Risk and cost management skills
• Attention to details even under pressure
• Preparing necessary presentation materials for Project and Customer’s meeting.
• Ensuring stakeholder views are managed towards the best solution.
• Collaborate with partners, vendors, and internal stakeholders to execute cabling infrastructure delivery.
• Proven track record in managing large-scale Infrastructure projects from concept to deployment.
• Excellent communication, leadership, and interpersonal skills, with the ability to manage teams and collaborate across departments.
• Certifications such as PMP, ITIL, or relevant infrastructure certifications (e.g., Cisco CCNP, ITIL) are highly preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Company Overview

SPAN Consultancy Services is a Singapore-headquartered IT consulting firm specializing in Big Data, Analytics, and mobile technologies.

Job Summary

Collaborate with product owners and subject matter experts to gather, analyze, and validate business requirements for investment advisory services. Translate needs into clear models and documentation to support solution design and regulatory compliance.

Responsibilities

• Collaborate with Product Owner, Program Manager, and team members to define detailed requirements at epic and story levels
• Engage subject matter experts to gather and validate business requirements and proposed solutions
• Analyze existing workflows and design optimized new workflows for investment advisory services
• Create models, diagrams, presentations, and documentation to clearly communicate business requirements to stakeholders
• Apply knowledge of investment advisory products including DPM and Execution Only services to support requirement gathering
• Incorporate regulatory requirements knowledge from MiFID, MAS, HKMA, UK, and Swiss frameworks into business analysis and workflow design
• Adapt quickly to shifting priorities and manage multiple requirements efficiently
• Utilize agile methodologies (SAFe, Scrum, Kanban) and tools (Jira, Confluence) to support requirement management and team collaboration

Preferred competencies and qualifications

• University degree or equivalent, preferably in information technology, mathematics, or business management
• Expertise in conceptual modeling to visualize solutions and understand complex business processes
• Knowledge of Aladdin Wealth platform and Avaloq core banking system considered a strong advantage

This role sits within the CIO Office and forms part of a team responsible for delivering accurate and timely investment performance reporting, portfolio analytics, investment monitoring, and regulatory/management reporting for the Company’s insurance portfolios.

The individual will have exposure to a multi-asset portfolio and support

(i) Investment governance and related reporting requirements within an insurance asset‑owner environment,

(ii) analytics on portfolio performance for management insights and decision‑making and,

(ii) Investment solutioning and product development initiatives.

Job Description:

• Support management and committee reporting through high‑quality portfolio analytics, performance attribution, dashboards, and asset‑class insights.

• Deliver portfolio analytics and governance reporting for internal Committees and forums in partnership with cross‑functional stakeholders.

• Monitor compliance with investment mandates, SAA/TAA ranges, investment risk limits, and other governance requirements and ensure completeness and accuracy of investment data.

• Maintain strong investment governance oversight through regular internal control assessments and mandate monitoring.

• Prepare accurate, timely and complete regulatory submissions and reporting packages for regulators, auditors, and external stakeholders.

• Provide analytics of investment solutions to enhance risk adjusted returns and optimize asset and liability positions to support insurance product development

• Conduct gap and impact assessments on regulatory changes, internal policy updates, and revisions to the AIA Investment Governance Framework.

• Work with cross‑functional teams to ensure operational readiness and smooth adoption of new regulatory or governance requirements.

• Provide administrative support for financial controls, contract management, and other operational tasks when required.

• Contribute to continuous improvement of investment operations, analytics platform, reporting workflows, and internal control processes.

Job Requirements:

Education

● Bachelor's degree in business administration, finance, financial engineering, data analytics, statistics, math, economics or actuarial science

● Professional qualifications (e.g., CFA, FRM) or a relevant master’s degree are advantageous.

Experience and key skillsets

● Possess 3-6 years relevant experience in asset management or insurance industry. Additional investment performance reporting / risk analysis experience will be an advantage

● Strong analytical and critical thinking skills with high attention to detail.

● Ability to handle multiple priorities and operate effectively in a structured, control focused environment.

● Possess (or willingness to build) knowledge on regulatory and economic capital metrics

● Strong critical thinking and analytical skills; accuracy and detail orientated; excellent communication skills; able to articulate and verbalize thoughts, ideas and reasoning

● Proficiency with Aladdin, Bloomberg PORT/AIM and strong MS Excel / PowerPoint skills.

Solution/Product Analyst

Provide comprehensive competitor and market research initiatives to generate actionable insights that inform product development and growth strategies. This role requires analytical rigor and strategic thinking to influence business decisions and identify emerging opportunities.

Responsibilities

• Conduct detailed research and analysis of competitor products and industry trends to inform strategic planning
• Perform exploratory data analysis to uncover insights beyond predefined scopes, enhancing understanding of market dynamics
• Translate competitor research findings into actionable recommendations for internal product and growth strategies
• Proactively identify and define new research areas, challenge existing assumptions, and propose innovative research approaches to support business objectives

Required competencies and certifications

• Degree in Computer Science or relevant IT-related field
• 3 to 5 years of experience in competitor, product, or market research, exploratory quality assurance, or business analysis

Other Information

• Location: Central
• Salary: Depending on experience

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Security Firmware Engineer at Micron Technology Inc., you will be providing the technical capability in the creation and integration of Security Firmware IP for use in SSD products. The lifecycle of this responsibility is associated with the organization's product development life cycle and can range from product inception to obsolescence or any portion that is defined by specific assignments. You will also be responsible for providing technical support to implement the development and quality assurance processes necessary to insure the firmware IP consistently provides the required functionality, security, usability, quality/reliability, performance, and ensure Micron SSDs meet their design targets.

Responsibilities:

DEVELOP AND TEST FIRMWARE

• SSD products: Develop Security firmware IP subsystems for SSD products that meet or exceed the requirements of the technical spec matrix; including, but not limited to: Security, Performance, Functionality, and Quality/Reliability

• Firmware Quality Assurance: Develop a firmware unit and functional tests that ensures the firmware subsystem meets the quality, functional, and performance requirements required at each integration breakthrough in the product development lifecycle

COMMUNICATE EFFECTIVELY

• Dedicatedly provide to management, multi-functional team members, and the firmware team consistent, detailed, and properly summarized information regarding activities within the firmware development organization and status of firmware development projects

DEVELOP PEOPLE

• Multi-functional Teamwork: Develop and maintain collaborative, open and, constructive relationships with peers and management

• Team Development: Provide technical capability that continuously improves team involvement, morale, and productivity

• Personal Development: Work to continuously improve your technical capability and communication skills

UTILIZE AI

• Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.

• Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.

Requirements :

• PhD in Computer Engineering or Electrical Engineering with minimum 2 years experience in embedded firmware development or,

• Masters/Bachelors in Electrical or Computer Engineering with minimum 5 years' experience in embedded firmware development

• Embedded Security domain knowledge and experience is an advantage

• Expertise in the use of programming languages (eg. C, C++, RUST), programming tools & environments

• Experience programming in Python is an advantage

• Understanding of storage interfaces including ideally PCIe/NVMe, SATA, or SAS

• Experience with NAND flash and other non-volatile storage is an advantage

• Experience in storage industry, storage systems, or a related technology is an advantage

• Experience in conduct analysis, designs, performs programming, debugs, and modifies software

• Proficiency in resolving code problems for firmware applications

• Ability to apply baseline digital fluency and role‑appropriate AI literacy to use AI‑enabled tools responsibly and effectively for research, analysis, content creation, problem‑solving, operational tasks, and achieving business outcomes.

About the Project

This role is part of our strategic transformation initiative, led and managed directly by our organization. The project focuses on designing, developing, and modernizing a suite of software applications that support core business operations and improve user experience.

Driven by our newly established program governance framework, this initiative is aligned with long-term technology and business goals. It reflects our commitment to building robust, scalable, and future-ready platforms using modern architectures and best practices.

Responsibilities

• Design, code, test, and debug software applications that meet both user needs and business objectives.

• Work closely with business stakeholders and project leads to gather requirements and convert them into effective solutions.

• Enhance and maintain existing applications, identifying areas for optimization and improvement.

• Resolve software defects and technical issues promptly to ensure application stability.

• Participate in code reviews and enforce best practices in coding, testing, and documentation.

• Collaborate with cross-functional teams within Agile/Scrum methodologies to deliver high-quality solutions.

• Maintain technical documentation related to application design, workflows, and deployment

• Able to provide onsite support outside regular hours as required

• Work under minimal supervision & take ownership of Middleware incidents end to end.

Skills/Requirement

• Proficiency in managing and administering various middleware components like Weblogic, WebSphere, JBOSS, Tomcat, IBM HTTP Server, IBM MQ, WebSphere Plugin.

• Experience in managing and administering various middleware components like Weblogic, WebSphere, JBOSS, Tomcat, IBM HTTP Server, IBM MQ, WebSphere Plugin.

• Proficiency in scripting languages and automation would be highly advantageous.

We regret to inform you that only shortlisted candidates will be contacted.

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

Roles & Responsibilities

• Lead the end-to-end delivery of a greenfield IT project, from initiation to deployment and user adoption
• Establish and drive project governance, delivery framework, and reporting cadence
• Develop and manage integrated project plans, including timelines, milestones, and deliverables
• Maintain key project artefacts such as RAID logs, decision logs, and status reports
• Drive Agile delivery practices, ensuring iterative and value-driven outcomes
• Coordinate cross-functional teams including developers, testers, analysts, and designers to deliver project objectives
• Monitor project performance, identify deviations, and implement corrective actions proactively
• Identify, assess, and mitigate risks, dependencies, and issues across technology, data, vendors, and operations
• Ensure smooth system integration and interdependencies management across platforms
• Engage and manage stakeholders across business, IT, and vendors, ensuring alignment and clear communication
• Work closely with product owners to align business needs with delivery outcomes
• Manage vendor performance, including KPIs, timelines, and escalation pathways

Requirements

• Bachelor’s Degree in any discipline
• Minimum 8 years of experience managing end-to-end IT / digital projects
• Proven experience in delivering greenfield or system transformation projects
• Strong hands-on experience in Agile environments (must have conducted agile workshops)
• Solid track record in managing scope, schedule, cost, risk, and quality with structured governance
• Experience working closely with product owners and cross-functional teams
• Strong stakeholder and vendor management skills, including senior stakeholder engagement
• Ability to identify risks early and implement effective mitigation strategies
• Experience in commodities, trading, or energy industry is an advantage
• Relevant certifications such as Scrum Master, SAFe, PMP, or PRINCE2 are preferred
• Demonstrates strong ownership and accountability
• Proven leadership capability in driving high-performance teams (without direct reports)
• Able to manage ambiguity, fast-paced environments, and competing priorities
• Strong communication, problem-solving, and decision-making skills

We regret that only shortlisted candidates will be notified.

Brunel International S.E.A Pte. Ltd.

UEN No: 199603098R

EA License No: 16S8067

Shahidan Yusof - R1658969

ARSLAN SRS Pte Ltd

Job Description

• Design engineering solutions, including databases, data lakes, and warehouses, using AWS services along with Databricks' Delta Lake. Integrate Informatica IDMC for metadata management and data cataloging.
• Create, manage, and optimize data pipelines for ingesting, processing, and transforming data using AWS services like AWS Glue, AWS Data Pipeline, and AWS Lambda, Databricks for advanced data processing, and Informatica IDMC for data integration and quality.
• Integrate data from various sources, both internal and external, into AWS and Databricks environments, ensuring data consistency and quality, while leveraging Informatica IDMC for data integration, transformation, and governance.
• Develop ETL (Extract, Transform, Load) processes to cleanse, transform, and enrichdata, making it suitable for analytical purposes using Databricks' Sparkcapabilities and Informatica IDMC for data transformation and quality.
• Monitorand optimize data processing and query performance in both AWS and Databricksenvironments, making necessary adjustments to meet performance and scalabilityrequirements. Utilize Informatica IDMC for optimizing data workflows.
• Implement security best practices and data encryption methods to protect sensitive data in both AWS and Databricks, while ensuring compliance with data privacy regulations. Employ Informatica IDMC for data governance and compliance.
• Implement automation for routine tasks, such as data ingestion, transformation, and monitoring, using AWS services like AWS Step Functions, AWS Lambda, Databricks Jobs, and Informatica IDMC for workflow automation.
• Maintain clear and comprehensive documentation of data infrastructure, pipelines, and configurations in both AWS and Databricks environments, with metadata management facilitated by Informatica IDMC.
• Collaborate with cross-functional teams, including data scientists, analysts, and software engineers, to understand data requirements and deliver appropriate solutions across AWS, Databricks, and Informatica IDMC.
• Identify and resolve data-related issues and provide support to ensure data availability and integrity in both AWS, Databricks, and Informatica IDMC environments.
• Optimize AWS, Databricks, and Informatica resource usage to control costs while meeting performance and scalability requirements.
• Stay up-to-date with AWS, Databricks, Informatica IDMC services, and data engineering best practices to recommend and implement new technologies and techniques.
• Qualifications

• Bachelor’s or master’s degree in computer science, data engineering, or a related field.
• Minimum 4years of experience in data engineering, with expertise in AWS services, Databricks, and/or Informatica IDMC.
• Proficiency in programming languages such as Python, Java, or Scala for building data pipelines.
• Evaluate potential technical solutions and make recommendations to resolve data issues especially on performance assessment for complex data transformations and long running data processes.
• Strong knowledge of SQL and NoSQL databases.
• Familiarity with data modeling and schema design.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• AWS certifications (e.g., AWS Certified Data Analytics - Specialty, AWS Certified Data Analytics - Specialty), Databricks certifications, and Informatica certifications are a plus.

Preferred Skills

• Experience with Python and Databricks.
• Knowledge of data governance and data cataloguing tools, especially Informatica IDMC. • Familiaritywith data visualization tools like Tableau.
• Knowledgeof containerization and orchestration tools like Docker and Kubernetes.
• Understanding of DevOps principles for managing and deploying data pipelines.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.

PrimarySkills

• Informatica/IDMC, Databricks/Python (Hands on strong knowledge in any one)

SecondarySkills

• Tableau/OAS

Preference
• AWS Cloud practitioner / Databricks, IDMC Data Engineer certification

Responsibilities

* Perform virtual account holder name screening (Before & after onboarding and migration exercise).

* Perform daily name screening of existing IBG Corporate & Financial Institution (FI) Customers (including the related individuals).

* Review all screening results & determine True / False matches by conducting internal checks and/or public domain searches.

* Assess materiality of True or Potential matches (e.g. Adverse News Media, Sanctions) according to internal policy.

* Perform independent assessments on true material hit whether to maintain or reject virtual account holder and whether warrants any trigger review.

* Document screening results & complete materiality assessment accurately according to internal policy.

* Able to work under time pressure, high volume & manage individual book of work independently to meet tight deadlines.

* Work as a team and ensure no overdue of screening alerts and migration exercise to complete in time.

Requirement:

* Minimum of a bachelor’s degree.

* Minimum of 1-2 years name screening experience in AML / KYC.

* Strong analytical ability & inquisitive mind towards problem solving.

* Good verbal & written communications skills.

* Able to multi-task & work collaboratively under minimal supervision to meet deadlines in high pressure environment

We regret that only shortlisted candidates will be notified.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Manage the overall operation, maintenance, reliability, andcontinuous improvement of security systems in the data centre environment,including CCTV, access control, intrusion alarm, intercom, visitor management,and associated monitoring platforms etc
• Develop and implement Planned Preventive Maintenance (PPM)schedules for security systems and ensure all activities are carried out inaccordance with manufacturers’ recommendations, site security procedures,workplace safety requirements, and contractual obligations.
• Lead fault response, troubleshooting, and recovery forcritical security system failures with timely escalation during criticalincidents.
• Review system health, asset condition, lifecycle risks,firmware/software support status, and obsolescence concerns, and recommendrepair, replacement, upgrade, or migration plans to maintain system integrityand resilience.
• Coordinate with relevant stakeholders to ensure securitysystem works are executed without compromising site operations, uptime, safety,or compliance.
• Plan and manage installation, expansion, upgrading, andA&A works for security systems, including design review, technicalsubmittals, testing and commissioning, method statements, MOPs, and as-builtdocumentation.
• Work closely with vendors and contractors on specialistmaintenance, breakdown rectification, software support, spare strategy,warranty claims, and service performance, ensuring timely response andcompliance with SLA/KPI requirements.
• Prepare incident reports, technical findings, root causeanalysis, and corrective action plans for security-related faults, systemoutages, unauthorized access events, and operational deviations.
• Manage inventory of critical spares, consumables, tools,licenses, and support subscriptions required for continuous operation of thesecurity systems in a mission-critical environment.
• Participate in audits, client reviews, emergency drills, andsite inspections, ensuring security systems and related work activities complywith data centre house rules, permit-to-work requirements, cybersecuritycontrols, and the highest prevailing market standards for safety andoperational discipline.
• Supervise security system technicians and service partnersonsite, ensuring work quality, documentation, housekeeping, safe workpractices, and adherence to approved RAMS, PTW, LOTO, and site accessrequirements.
• Provide 24/7 technical support and leadership during majorincidents affecting physical security systems that may impact site operations,regulatory compliance, or customer confidence.

Requirements

• Degree/Diploma in Electrical Electronic Engineering/Mechatronics, with at least 3 years of relevant experience in security systems,preferably in data centre, critical facility, or high-security environment.
• Strong understanding of CCTV, access control, intrusionalarm, structured cabling, controller architecture, software configuration, andintegration with network or building systems.
• Able to interpret drawings, single-line schematics, devicelayout plans, cause-and-effect logic, technical manuals, and method statementswith high level of accuracy and attention to detail in execution anddocumentation.
• Familiarity with data centre operational discipline, criticalenvironment change control, incident escalation, and service continuityexpectations.
• Knowledge of workplace safety requirements, permit-to-workcontrol, work at height, lock out/tag out, and safe execution in liveoperational environments.
• Certificationin workplace safety (eg. WSQ, WSH) and security-system-related training will be an advantage.

Job Responsibilities:

• Support in design and configuration activities, with training provided.
• Learn and assist with infrastructure services, including Middleware (Apache, Weblogic, etc.), SSL/SSH, SFTP, Databases, and Operating Systems.
• Participate in design gathering sessions and workshops alongside experienced team members.
• Develop foundational SQL and PL/SQL skills for database tasks.
• Gain knowledge of Java, JavaScript, and application infrastructure in Unix, Windows, and Oracle environments.
• Assist with application support, including troubleshooting BAU issues and implementing workarounds or solutions.
• Support system changes, code reviews, and testing activities in test and production environments.
• Contribute to documenting functional and technical specifications following SDM standards.

Job Requirements:

• Basic understanding of system and infrastructure concepts.
• Eagerness to learn and develop technical skills.
• Good communication and teamwork skills.
• Motivation to grow in a dynamic technology environment.

CONTRACT / PERMANENT JOBS!

BUSINESS ANALYST

SINGAPOREANS/PRs ONLY

Salary - $7,000.00 -$9,500.00

LOCATION

Singapore

ABOUT THE ROLE

We are looking for an experienced IT System/Business Analyst to join our team for an onshore position. This role requires a skilled professional with expertise in business analysis, stakeholder engagement, and IT project implementation. The ideal candidate will have a strong background in requirements gathering, application solutioning, and UI/UX design. This role demands excellent communication, analytical, and problem-solving skills to ensure the successful delivery of large-scale projects.

JOB DESCRIPTION

• Engage with stakeholders to manage communication and gather requirements for IT projects.
• Lead user requirements gathering and facilitate the business analysis process for various projects.
• Develop application solutions, contribute to UI/UX design, and ensure software testing aligns with project goals.
• Utilize AGILE methodologies and work on Cloud platform projects using tools such as Jira, Figma, MS Visio, and Tricentis Tosca.
• Coordinate with team members to maintain project schedules and meet deliverables on time.
• Ensure business needs are met by communicating effectively with stakeholders.
• Provide organizational oversight and work independently to ensure tasks are completed efficiently.

JOBREQUIREMENTS

• Minimum 5 years of work experience as a Business Analyst or in a similar position, preferably in managing large-scale front-facing projects.
• Bachelor's degree in Business, Management of Information Systems, Information/Infocom Technology, or a related field.
• Proven hands-on experience with IT project implementation, including user requirements gathering, IT business analysis, application solutioning, and UI/UX design.
• Familiarity with AGILE methodologies and experience in Cloud platform projects.
• Proficiency in tools such as Jira, Figma, MS Visio, and Tricentis Tosca.
• Strong analytical and problem-solving skills with a positive attitude and good interpersonal skills.
• Excellent communication skills in English, with the ability to effectively interact with stakeholders.
• Highly organized and able to work with minimal supervision, ensuring projects stay on schedule.

What Our Client Offer:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTELTD

Email resume to - servcon@singnet.com.sg / recruit@serviceconnections.com.sg

OR

Call for more details please call at 6333 0052
Mondays to Fridays
9.00am - 5.00pm

111 North Bridge Road
#07-30Peninsula Plaza
Singapore 179098
www.serviceconnections.com.sg
License no: 09C4937 / R11022931

Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to

subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Receive complaints and resolve problems

Monitor employee productivity and provide constructive feedback and coaching

Maintain timekeeping and personnel records

Pass on information from upper management to employees and vice versa

Good communication skills

Job Summary

Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Prepare reports on account status. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed

Responsibilities

• Lead customer account management by serving as the primary point of contact to ensure seamless communication and service delivery
• Build and sustain long-term client relationships by engaging stakeholders to foster trust and loyalty
• Negotiate contracts and close agreements to optimize profitability and align with business objectives
• Develop and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors to influence strategic decisions
• Manage the timely and successful delivery of solutions tailored to meet customer needs and objectives
• Communicate progress and outcomes of monthly and quarterly initiatives clearly to internal teams and external stakeholders
• Prepare detailed reports on account status to inform decision-making and track performance metrics
• Collaborate with the sales team to identify and pursue growth opportunities within assigned territories
• Address and resolve challenging client requests or escalations to maintain customer satisfaction and retention