Responsibilities
• Actively monitoring data centre systems, including servers, network devices, storage systems.
• Monitoring and recording environmental conditions within the data centre, such as temperature, humidity, and power usage. Ensure aircon is in healthy state.
• Ensuring compliance with physical security procedures, managing access control, and managing CCTV and security access.
• Eye-ball checking of system faults and failures
• Coordinate all works in the data centre – eg. packing tapes for transport, preparing for incoming or outgoing equipment with DC Facility Management.
• Escorting engineers/customers when required.
• Onboarding and offboarding customers when required.
• Troubleshoot and escalate issues according to escalation matrix and procedures.
• Respond to calls and emails from Operations Managers, customers, etc.
• Return to HQ on adhoc basis when requested.
• Maintaining accurate records of data centre operations, including access logs, environmental data, and incident reports.
• Any other duties as assigned by management.
Requirements
• Possesses minimum NITEC in IT related discipline or Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems
• Preferable 3 years’ experience in Data Center Operation
• Possess excellent oral and written communication skills
• Good customer service aptitude, and strong work ethic.
• Good technical knowledge on Data Centre monitoring tools.
• Working knowledge of Data Centre Mechanical & Electrical for operation.
• Basic knowledge of Windows Server operating system and network infrastructure.
• Basic knowledge on Windows 10 and M365 apps (Excel, Word, outlook, sharepoint, etc)
• Self-driven and able to work independently
Licence no: 12C6060
