We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.
This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.
You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.
Key Responsibilities
Product & Functional Expertise
- Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
- Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
- Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases
Client Operations Advisory
- Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
- Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
- Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
- Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes
Client Engagement & Consulting
- Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
- Translate business requirements and operational pain points into effective system configurations and workflow recommendations
- Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
- Support user adoption and change management initiatives by helping customers maximize system utilization and operational value
Requirements
- Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
- Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
- Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
- Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
- Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
- Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
- Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages
