Total 603 information security analyst job vacancies in Business Management / Project / Planning category

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

• Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.
• Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.
• CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.
• Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.
• Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.
• Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.
• Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.
• Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

RESPONSIBILITY

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements.

EXPERIENCE AND SKILLS NEEDED

• Strong Business Analyst experience
• Preferably have experience in hands-on configurations of ServiceNow
• Willing and prepare to have some hands-on job scope such as configurations on SaaS/ COTS products like ServiceNow
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Job Description

·      We are seeking an experienced Temenos Triple A Plus (TAP) Functional Business Analyst with deep expertise in Private Banking and Wealth Management systems. 

·      The role involves leading business analysis activities across large-scale implementations, with a strong focus on order-to-trade lifecycle, portfolio management, and banking products. 

Key Responsibilities 

·      Business Analysis & Functional Expertise Act as a Senior Functional Business Analyst for TAP (Triple A Plus). 

·      Drive analysis across: Order-to-Trade Lifecycle Management Portfolio Performance Analysis Strategy & Constraints Screens, Statements, and Reporting Conduct Product Lifecycle Workshops (PLW) and produce Gap Analysis documentation.

·       Prepare: High-Level Solution Design (HLSD) Functional Specification Documents (FSD) User Stories and acceptance criteria Collaborate closely with Product Owners and Scrum Teams in Agile delivery. 

·      Domain Expertise Strong understanding of International Private Banking.

·       Experience across: Securities, Derivatives, Structured Products Core Banking Products (Payments, Deposits, Loans, FX) Implementation Experience 

·      Hands-on involvement in at least two end-to-end Private Banking implementations, covering: TTI (Triple’A Infrastructure) T24 (Temenos Transact) TDS (Temenos DataSource) TDH (Temenos Data Hub) 

·      Stakeholder & Communication Management Facilitate workshops, stakeholder discussions, and requirement sessions. 

·      Translate: Complex technical concepts → Business stakeholders Business requirements → Technical teams Build consensus and drive stakeholder alignment. 

·      Problem Solving & Leadership Perform root cause analysis and propose solutions. 

·      Demonstrate thought leadership and innovation in problem-solving.

·       Lead change initiatives and influence decision-making across teams. 

·      Work independently to resolve issues and drive outcomes. Tools & Technologies Proficient in: Microsoft Office Suite Confluence JIRA Exposure to: Cloud technologies AI/ML APIs (preferred) 

·      Required Qualifications Bachelor’s degree in Finance, IT, or related field. CBAP certification (mandatory). 

·      Strong experience working in Agile environments.

 Required Experience 

·      8+ years as a Business Analyst, preferably in banking/wealth management. 

·      Proven experience in enterprise-scale application delivery. 

·      Strong hands-on experience in: Requirements gathering Documentation Agile delivery lifecycle

Role Overview

As a Business Analyst, you will be responsible for analyzing business needs and translating them into effective technology and process solutions. You will partner closely with stakeholders to assess current-state processes, identify gaps, and define future-state solutions aligned with business objectives and Oracle Cloud capabilities.

You will play a key role across the end-to-end implementation lifecycle, from requirements gathering through to deployment, ensuring solutions are scalable, practical, and aligned with business needs.

Key Responsibilities

• Lead and facilitate requirements gathering workshops to ensure clear understanding and stakeholder alignment
• Analyze current business processes, identify gaps, and define future-state solutions
• Develop clear and comprehensive business and functional requirement documentation
• Translate business needs into functional specifications for technical teams
• Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency
• Utilize data analysis and insights to support decision-making and solution design
• Support end-to-end project lifecycle, including testing, deployment, and post-go-live support
• Continuously review and refine processes to adapt to evolving business needs

Skill Set & Experience

Core Skills

• Strong experience in Oracle Cloud system implementation, covering full project lifecycle
• Strong problem-solving and critical thinking skills to address complex business challenges
• Excellent stakeholder management and communication skills (written and verbal)

Good-to-Have Skills

• Basic project management capabilities (planning, scoping, timelines, risk and dependency tracking)
• Strong collaboration and teamwork, with ability to work in cross-functional environments
• Experience in data analysis and business process improvement

Experience & Qualifications

• Proven experience as a Business Analyst in Oracle Cloud implementations
• Strong knowledge of Requirements Analysis and Business Process Design
• Familiarity with business process analysis tools and methodologies
• Experience in a client-facing or consulting environment is preferred

As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities.

You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions. Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.

Advanced proficiency in ServiceNow Platform is required.

Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

Facilitate workshops to gather requirements and ensure alignment among stakeholders.

Develop detailed documentation to support process improvements and technology integration. Utilize data analysis techniques to identify trends and inform decision-making.

Collaborate with cross-functional teams to implement business solutions effectively. Continuously seek opportunities for process optimization and innovation.

Roles and Responsibilities:

o Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

o Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

o Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

o Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

o Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

o Experience: 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

o Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

o Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

o Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

Job Description:

• Support end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Actively participate in product launch discussions with stakeholders, proposing solutions that meet business objectives.
• Collaborate closely with stakeholders and team leads to ensure agreed delivery timelines are met and risks are proactively managed.
• Document clear and comprehensive business requirements and business rules.
• Serve as Person-in-Charge (PIC) for assigned business requirements, ensuring clarity, completeness, and alignment across stakeholders.
• Provide guidance and mentoring to peers to support capability uplift and delivery excellence within the team.
• Translate business requirements into detailed test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and documentation of results.
• Organise, track, and manage defects, and lead checkpoint discussions with Technology teams to ensure timely resolution.
• Act as PIC for UAT activities, coordinating closely with assigned team members and stakeholders.
• Perform post-deployment verification.
• Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.
• Conduct training sessions for stakeholders where required.

Requirements:

• Minimum 3 years of experience in Project Management or Business Analyst or UAT Testing in the insurance industry.

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Job Overview

We are seeking an experienced IT Business Analyst to support HR systems and applications within a fast-paced enterprise environment. This role focuses on gathering business requirements, supporting system enhancements, and ensuring smooth operation of HR platforms.

You will collaborate closely with HR stakeholders, technical teams, and external vendors to enhance system capabilities and deliver effective solutions that align with business needs.

Key Responsibilities

Requirements & Analysis

• Engage with business users to gather and document system requirements
• Translate business needs into clear functional specifications and user stories
• Analyze system changes and assess impact on existing processes

System Enhancements & Support

• Support ongoing improvements and configuration updates to HR systems
• Work alongside technical teams to clarify requirements and ensure accurate implementation
• Assist in troubleshooting issues and resolving system-related defects

Integration & Data Flow Coordination

• Support integration activities across HR systems and other enterprise platforms
• Work with relevant teams to understand data flow and system dependencies
• Ensure alignment across systems during enhancements and updates

Testing & Implementation

• Coordinate and support User Acceptance Testing (UAT) activities
• Assist business users during testing cycles and ensure requirements are met
• Support deployment and post-implementation activities

Stakeholder & Vendor Coordination

• Act as a liaison between business users, IT teams, and external vendors
• Facilitate communication and ensure alignment across stakeholders
• Provide regular updates on progress, issues, and outcomes

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst or System Analyst
• Experience supporting HR systems or enterprise applications
• Hands-on involvement in system enhancements and UAT processes

Technical Knowledge

• Familiarity with HRIS platforms, preferably SAP SuccessFactors
• Exposure to modules such as: Employee Central, Recruiting and Learning / Performance / Compensation
• Basic understanding of system integration and data flows

Skills

• Strong requirements gathering and documentation skills
• Good understanding of Agile and/or Waterfall methodologies
• Excellent communication and stakeholder management

Nice to Have

• Exposure to integration platforms (e.g. SAP CPI)
• Experience working in large-scale enterprise environments
• Relevant certifications in Business Analysis or HR systems

Key Attributes

• Detail-oriented and structured in approach
• Strong analytical and problem-solving mindset
• Able to manage multiple initiatives in a dynamic environment
• Comfortable working across business and technical teams

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

We are seeking an experienced and dynamic FBA tocontribute to our strategic initiatives and drive key business outcomes withinthe Bank. This role requires a strong leader capable of managing complexprojects and working with high-performing teams.

Job Responsibilities

• Translate high-level requirements into detailed documentation within the organization's context
• Review and work with SA (System Analyst) on functional specifications and prepare flowchart
• Evaluate and analyse existing business processes and uncover areas for improvements
• Define detailed business processes, spanning both online and offline aspects
• Coordinate with various stakeholders in UOB to get detailed requirements and ensure that they are met through proposed solution
• Work with the design team for requirements that require User Interface Design
• Consult Solution Architect or System Analyst for technical requirements
• Collaborate with GIS to ensure nonfunctional requirements effectively incorporate security requirements
• Support the business pilot/live functionally
• Review with Test Manager/Testers test cases and ensure requirements/solutions are tested.
• Clarifications on defects raised during testing and ensure correct classification on defects
• Impact assessments on Change request or scope creep
• Functional Specification Documents Operational Impact Assessment
• Detailed Test Case Review
• Requirement Traceability and Change Management Document

Job Qualifications
* Bachelor's degree in IT, Finance, Economics, or a related field. An MBA orequivalent advanced degree is highly preferred.
* Minimum of 8-10 years of progressive experience in the banking or financialservices industry, with at least 3-5 years as a functional business analyst orsystem analyst preferred
* Proven track record of successfully managing complex projects and achievingstrategic business objectives.
* Strong understanding of financial products, services, and market dynamicswithin the banking sector.
* Excellent communication, interpersonal and presentation skills, with theability to influence and engage stakeholders at all levels.
* Demonstrated ability to think strategically, analyze complex problems, anddevelop effective solutions.
* Solid understanding of regulatory frameworks and compliance requirementswithin the financial industry.
* Proficiency in financial software and data analysis tools, and the SDMprocess and testing tools

Responsibilities

•  Collaborate with senior consultants to gather and analyze client requirements, translating business needs into actionable technology solutions.

• Support the design and development of solutions, contributing to technical specifications, workflows, and functional requirements.

• Participate in data collection, analysis, and interpretation to provide insights that inform decision-making and strategy.

• Contribute to the creation of project documentation, including project plans, status reports, and client communications.

• Assist in facilitating workshops and presentations to stakeholders, ensuring clear communication of technical concepts.

• Participate in team meetings and brainstorming sessions to discuss solutions.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• At least 1-3 years of relevant working experiences

• Experienced in the following:

  • Requirements Gathering: Stakeholder interviews, workshops, elicitation techniques, and managing conflicting requirements

  • Documentation & Specifications: Writing SRS, SDS, user stories, use cases, and acceptance criteria

  • Testing: UAT planning and execution, test case development, defect tracking, and sign-off

  • Deployment Support: Release coordination, go-live checklists, post-deployment validation, and hypercare support

Must Have Skills

• Independent and detail-oriented with the BA tasks assigned - able to collaborate with various stakeholders to identify solutions to business problems, piecing together requirements to provide holistic solution

• Able to comprehend technical requirements, understanding requirements at code level as well as perform basic debugging. Basic understanding of Java, Javascript, SQL, AWS Cloud

• Effective/confident communication, ability to translate technical concepts into non-technical language for client communication

Licence no: 12C6060

Nomura Overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department Overview

Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape.

Role Description

The Business Analyst position sits within the IWM Client Experience - Front Office (CE-FO) domain that focuses on enhancing client experience, reducing operational risk, and improving front office efficiency. The team plays a strategic role in delivering client-facing initiatives and works closely with Business Management, IPAS, Operations, Compliance and Technology teams to implement solutions that improve client service delivery and operational efficiency.

As the Business Analyst, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience. You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and efforts.

Responsibilities

Client Experience & Digital Transformation

• Lead digital platform transformations including soft token implementation & migration
• Manage digital platform initiatives and define client experience and user journey
• Execute strategic client experience projects with measurable outcomes

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements from diverse stakeholders
• Translate requirements into functional specifications, user stories, and actionable solutions
• Perform data analysis, gap analysis, and impact assessments for system improvements
• Facilitate workshops and ensure Business-IT alignment throughout solution delivery

User Acceptance Testing Leadership

• Lead UAT for digital banking and CE-FO initiatives, defining scope, objectives, and success criteria
• Create comprehensive test plans, coordinate testing teams, and manage defect resolution
• Track progress, escalate issues, and provide UAT sign-off upon meeting quality standards

Project Coordination & Process Optimization

• Support project planning, tracking, and reporting across CE-FO initiatives
• Maintain project documentation and coordinate stakeholder engagement
• Identify automation opportunities and streamline client services processes
• Ensure regulatory compliance and monitor operational risk metrics

Requirements

• Minimum Degree in Finance, Business, Computer Science or Information Technology
• Minimum 5 years’ experience in business analyst function with demonstrated focus on client experience and front office operations in wealth management
• Minimum of 5 years’ experience with authentication systems and digital platforms
• Experience working with client reporting systems and Avaloq core banking system
• Proven track record in project coordination and execution within financial services environment
• Experience with workflow management tools such as JIRA, Confluence or similar platforms
• Knowledge of regulatory frameworks applicable to wealth management
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in Microsoft Office Suite and willingness to learn risk management software and tools
• Excellent written and verbal communication skills
• Team player with strong interpersonal skills and multicultural awareness

Nomura Competencies

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Diversity Statement

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 13270

We are hiring on behalf of our client, a reputable organisation supporting public sector initiatives, for a Business Process Analyst / Solution Designer to drive digital transformation projects across government agencies.

This role focuses on analysing and optimising business processes, designing solution workflows, and translating requirements into clear, implementable specifications.

Key Responsibilities

• Engage stakeholders across government agencies to understand and analyse current business processes
• Identify opportunities for process optimisation and efficiency improvements
• Design to-be process flows, system workflows, and end-to-end solution architectures
• Develop wireframes and mockups to visualise user journeys and system interactions
• Translate business requirements into clear functional specifications and flow designs
• Collaborate with technical teams to ensure solutions are feasible, scalable, and aligned with requirements
• Support documentation and ensure clarity across all stages of the project lifecycle

Requirements

• Degree in Business, Information Systems, Computer Science, or related field
• Minimum 3+ years of experience in business analysis, process design, or solution design
• Strong experience in process modelling, workflow design, and documentation
• Ability to create wireframes/mockups to support solution design
• Comfortable working with both business and technical stakeholders
• Detail-oriented with strong written and verbal communication skills

Preferred / Nice to Have

• Prior experience working on Singapore public sector / government projects
• Familiarity with digital transformation initiatives
• Experience working in Agile or structured delivery environments

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Responsibility

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements

Requirements

• 3-4 years of relevant BA experience
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernization and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organizational objectives and user experience goals.

Your primary focus will be analyzing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Business Requirements Analysis

• Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.

Process Mapping and Optimization

• Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimized workflows that leverage AI capabilities and self-service functionalities.

CRM System Analysis and Design

• Analyze existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.

Website and Knowledge Management Requirements

• Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyze information architecture requirements and design intuitive user journeys for parents and educators.

Data Analysis and Insights

• Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyze user behavior data to inform design decisions and optimization strategies.

Solution Design and Documentation

• Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.

Testing and Quality Assurance

• Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.

Stakeholder Engagement and Training

• Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernization projects
• Proven experience analyzing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact center operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

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