*Only Singaporeans will be considered*
Key Responsibilities:
Requirements Gathering and Analysis:
- Conduct stakeholder interviews and workshops to gather business requirements.
- Analyze and document current business processes and workflows.
- Identify opportunities for process improvement and automation using ServiceNow.
Solution Design:
- Translate business requirements into functional specifications for ServiceNow implementation.
- Design and document proposed ServiceNow solutions, including process flows, data models, and integrations.
- Collaborate with technical teams to ensure feasibility of proposed solutions.
Implementation Support:
- Assist in configuring and customizing ServiceNow modules to meet business needs.
- Develop and maintain ServiceNow reports, dashboards, and KPIs.
- Participate in testing activities, including user acceptance testing (UAT).
Continuous Improvement:
- Monitor ServiceNow usage and performance metrics.
- Identify and recommend opportunities for ongoing platform optimization.
- Stay updated on ServiceNow releases and new features, assessing their potential value to the organization.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience as a Business Analyst, preferably in IT Service Management.
- Proven experience with ServiceNow platform, including at least one full implementation cycle.
- Excellent analytical and problem-solving skill.
- Strong communication and stakeholder management abilities.
- Proficiency in creating process flows, use cases, and other business analysis artifacts.
Preferred:
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
- Experience with multiple ServiceNow modules (ITSM, ITOM, ITBM, etc.).
- Strong understanding of ITIL framework and best practices.
- Knowledge of scripting languages (e.g., JavaScript) and database concepts.
- Agile/Scrum methodology experience.
- Project management skills.
