Total 27 Information Technology job vacancies in Charters Towers City

• Vulnerability Management: Run vulnerability scans (e.g., Nessus) and analyze results.Track remediation with IT/system owners and verify patching.

• Security Tooling Implementation: Research, implement, and maintain security tools (MDM, DLP, SIEM, network monitoring, and analytics platforms). Work with IT teams to ensure integration and efficiency.

• Data Leakage Prevention: Managing & configuration of DLP, Threat Intelligence tools; monitoring and working with end-users for resolving violations.

• Incident Handling: Proactive investigate suspicious activities within IT systems and networks, identify the infected hosts and prevent them from affecting the rest of the network. Correlate and validate alerts to ensure they represent relevant security incidents.

• Cloud Security Assessments: Perform security reviews of cloud infrastructure (AWS, GCP, Azure). Identify misconfigurations, assess risks, and suggest remediations.

• Stay up-to-date with the latest security trends, vulnerabilities, and industry best practices.

• Support ISMS Team to maintain and improve the current practices by following industrial standards such as: ISO 27001 family, SOC 2, HIPAA.

The CRM, CLM & Compliance team are responsible for developing, improving and maintaining the corresponding modules for our clients in the European & APAC markets.  We are seeking a talented Software Engineer to join our growing team where you will be involved in the entire software development lifecycle, from analysis, development, testing to deployment, in collaboration with a group of highly skilled business analyst and developer colleagues.  We follow an agile process, working closely within our own team but also with other related teams and clients to develop new product features and maintain existing ones in live use. 

Your key tasks will be as follows:

• Write clean, efficient, and maintainable code using best practices and design patterns
• Participate in code reviews and provide constructive feedback to team members
• Troubleshoot and debug issues in production environments
• Mentor junior developers and contribute to the team's technical growth
• Contribute to the planning and estimation of development tasks and sprints

The position delivers technical expertise and on-site support to customers and internal teams, ensuring the effective application of Sika concrete solutions while enhancing product performance, customer satisfaction, and issue resolution. Additionally, the role coordinates closely with customers, Sales, and Technical Service teams on concreting schedules, plant and laboratory trials, and the management of on-site customer complaints.

Product Training & Customer Support

• Train customers and Sika Vietnam staff on the proper application, use, and best practices for Sika concrete products
• Provide technical guidance and on-site support to Sales Staff and Technicians on product-related matters in the field
• Deliver comprehensive technical assistance to ensure optimal product performance and customer satisfaction

Field Trials & Testing Coordination

• Coordinate and conduct plant trials and laboratory trials at customer sites to validate product performance and suitability
• Conduct on-site concrete testing and quality assessments to verify compliance with project specifications and Sika product standards

Issue Investigation & Problem Resolution

• Support Sales teams in investigating concrete-related issues and complaints by conducting root cause analysis at customer sites
• Identify technical problems, inconsistencies, or performance concerns and recommend effective corrective actions
• Troubleshoot application and performance issues to ensure customer satisfaction and product integrity

Documentation & Reporting

• Maintain detailed records and prepare comprehensive technical reports on all field activities, trials, and investigations
• Organize and manage technical documentation, including test results, trial reports, and customer correspondence

Equipment Management

• Maintain responsibility for all equipment and tools belonging to the Technical department
• Ensure proper calibration, maintenance, and safe handling of testing and field equipment

Confidentiality & Compliance

• Maintain strict confidentiality of all company business information, technical documentation, and proprietary data
• Perform additional duties and special projects as assigned by the Concrete Technical Manager

1. Revenue & AR booking

• Record AR and revenue transactions accurately in NetSuite.
• Ensure revenue is recognized in accordance with company’s applied accounting standards.

2. Invoicing & Billing

• Collaborate with internal and external stakeholders to obtain sufficient data for monthly invoice issuance.
• Generate from the system and send accurate and timely invoices to clients based on allocated resource efforts, client agreements and internal approvals.

3. Accounts Receivable management

• Monitor weekly AR aging and track outstanding balances.
• Follow up with clients on overdue invoices and resolve payment discrepancies.
• Apply customer payments accurately in NetSuite.
• Proactively manage collections to reduce DSO (Days Sales Outstanding).
• Communicate professionally with clients regarding payment status.
• Escalate complex collection issues when necessary.

4. Reporting

• Prepare weekly AR reports and cash flow from AR forecasts.
• Participate in month-end and year-end closing processes.
• Support team members in completing other weekly and monthly reports.
• Prepare ad-hoc AR related reports when requested.

5. Process improvement

• Maintain accurate customer records and billing data.
• Support system improvements and automation initiatives within NetSuite.

6. Compliance & Controls

• Ensure adherence to company policies and accounting standards.
• Support internal and external audits related to AR.
• Maintain proper documentation for all transactions.

Job Summary:

The Senior HR Executive (L&OD) plays a key role in designing, implementing, and continuously improving learning and organizational development initiatives that enhance employee capability, performance, and organizational effectiveness.

This role requires a proactive and analytical professional who can independently manage initiatives, partner with stakeholders, and contribute to building a culture of continuous learning, high performance, and organizational growth.

This position reports directly to the Senior L&OD Manager and collaborates with stakeholders across functions, particularly at junior to middle management levels within KMS.

Responsibilities:

A. Learning and Development (L&D):

1. Program Development and Implementation:

• Design and implement learning and development programs aligned with organizational goals, business needs, and capability frameworks.

• Conduct training needs analysis (TNA) using data-driven insights and stakeholder consultation.

• Develop structured learning solutions, including onboarding, functional training, leadership development, and soft skills programs.

• Lead or independently manage small-to-medium L&D projects or key workstreams within larger initiatives.

1. Training Delivery & Facilitation:

• Facilitate engaging training sessions, workshops, and learning interventions using a variety of instructional methods.

• Apply modern learning approaches such as blended learning, digital learning, and experiential learning.

• Coach and support internal trainers or subject matter experts (SMEs) in delivering effective training sessions.

1. Learning Effectiveness & Evaluation:

• Design and implement evaluation frameworks to measure training effectiveness (e.g., Kirkpatrick model or equivalent).

• Analyze learning data and feedback to assess impact and identify improvement opportunities.

• Continuously enhance learning content, delivery methods, and learner experience based on insights and best practices.

1. Learning Management System (LMS) & Data Management:

• Manage and optimize LMS operations, ensuring learning data accuracy, accessibility, and reporting effectiveness.

• Generate insights and reports on learning metrics to support decision-making and continuous improvement.

1. Stakeholder Engagement & Consulting:

• Act as a trusted L&D partner to stakeholders by providing advisory support on capability development and learning solutions.

• Collaborate with cross-functional teams to embed learning into daily work and promote a learning culture.

1. Research and Innovation:

• Stay up to date with industry trends, emerging technologies, and best practices in L&D.

• Proactively recommend and pilot new learning tools, methodologies, and digital solutions to enhance learning effectiveness.

B. Organizational Development (OD):

1. Organizational Effectiveness & Process Improvement:

• Support the design and continuous improvement of HR frameworks, including performance management, competency frameworks, and career development pathways.

• Analyze organizational data (e.g., engagement, performance, capability gaps) to identify trends and recommend improvement actions.

1. Performance Management (PMS):

• Support the implementation and enhancement of the Performance Management System (PMS).

• Partner with HRBP and stakeholders to ensure effective calibration, alignment, and adoption of performance practices.

• Provide guidance to employees and managers on PMS processes, tools, and expectations.

1. Talent Development & Succession Planning:

• Contribute to talent review and succession planning processes.

• Support identification and development planning for key talent and high-potential employees.

• Align learning interventions with talent development strategies.

1. Change Management:

• Support change initiatives by coordinating communication, training, and engagement activities.

• Assist in change impact assessments and ensure smooth adoption of new processes or systems.

1. Culture & Engagement:

• Contribute to initiatives that enhance organizational culture, employee engagement, and employee experience.

• Support engagement surveys, analysis, and follow-up action planning.

1. Stakeholder Consulting:

• Act as a partner to stakeholders by providing insights and recommendations on organizational development topics.

• Support managers in addressing team effectiveness, performance, and engagement challenges.

Assistnat Operations Manager is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

 Principal Duties and Responsibilities

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience
• Compile post event reports and KPI analysis
• Be the key liaison in Philippines with the relevant venues to ensure we adhere to the correct protocol, and deliver our events on time
• Be a key partner with local suppliers and venues
• Perform any other duties commensurate with the grade and level of responsibility

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

This role focuses on providing hands-on technical support for the company’s platform. You will troubleshoot technical and platform-related issues, help customers resolve platform-related issues, and support them in using platform features as part of live support interactions.

You will also escalate complex issues when needed and contribute to documentation and internal knowledge sharing to improve resolution efficiency and customer experience.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as a problem-solver: understand customer needs, troubleshoot technical issues, and follow up to ensure resolution
• Provide technical support to customers via email, chat, and other support channels
• Guide customers through platform features and workflows as part of troubleshooting and support interactions
• Build strong platform knowledge to support effective troubleshooting and customer issue resolution
• Diagnose, address, and resolve technical issues efficiently and accurately
• Investigate platform functionality issues, login/access concerns, workflow blockers, and compatibility issues
• Test and validate platform functionality following product releases to identify potential issues impacting customers
• Support troubleshooting of third-party integrations and compatibility issues with external tools
• Reproduce customer-reported bugs and clearly document findings for escalation to Product or Engineering
• Escalate complex issues to higher-level support when needed
• Contribute to support resources such as help articles, troubleshooting guides, and internal documentation
• Assist in documenting technical workflows, troubleshooting steps, and escalation paths for recurring incidents
• Collect customer feedback, identify recurring issues, and share insights with Product and Engineering teams
• Log support requests and keep internal teams updated on issue status and customer impact
• Meet personal and team goals such as CSAT, response times, and SLA expectations while keeping customer satisfaction a top priority
• Collaborate with and support team members when assistance is needed
• Take on additional tasks or responsibilities when required to meet team objectives

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with strong problem-solving skills and attention to detail
• Passionate about customer satisfaction and delivering exceptional support experiences
• Comfortable troubleshooting technical and platform-related issues in a fast-paced SaaS environment
• A clear communicator who can explain technical concepts in a simple, practical way
• Adaptable, proactive, and able to work independently with limited supervision
• Collaborative and team-oriented, always ready to support colleagues when needed

YOU HAVE…

• 2+ years of relevant experience in a SaaS, Tech, or Technical Support environment
• 2+ years of experience in technical customer support on SaaS support environments
• Proven ability to provide exceptional technical customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack such as Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable, you seek solutions, not perfection
• General knowledge of how web-based and mobile applications work
• Ability to diagnose and troubleshoot customer-reported technical issues
• Comfortable operating in a fast-moving, growth-stage environment
• Able to work independently with little supervision in a remote environment
• Metrics-driven with the ability to manage ticket volume and response SLAs

Bonus Points

• Experience supporting integrations and technical escalations
• Experience supporting SaaS platforms in a technical customer support role
• Passion for customer experience and technical problem-solving

In a nutshell

We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.

Your role

• In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA.
• You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress.
• Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities.
• You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements.
• As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

Scope of the Role:

• Focus on remote countries: Data analysis of key performance indicators to identify gaps and areas for improvement
• Training needs: Identify new and realignment requirements in collaboration with the Technical Team (Apparel inspections)
• Accelerate the completion of the revamped e-learning platform and align it with inspectors’ certification via the front-end
• Work closely with the Technical Team to prioritize and organize required training sessions
• Review country-specific reports and define action plans, with priority on remote countries
• Automation of One Sliders for inspections, priority remote countries first 
• ESG services: Contribute to delivering our Supply Chain Mapping and PO Traceability services

Scope of the Role:

• Focus on remote countries: Data analysis of key performance indicators to identify gaps and areas for improvement
• Training needs: Identify new and realignment requirements in collaboration with the Technical Team (Apparel inspections)
• Accelerate the completion of the revamped e-learning platform and align it with inspectors’ certification via the front-end
• Work closely with the Technical Team to prioritize and organize required training sessions
• Review country-specific reports and define action plans, with priority on remote countries
• Automation of One Sliders for inspections, priority remote countries first 
• ESG services: Contribute to delivering our Supply Chain Mapping and PO Traceability services

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

Scope of work

The Consultant will be responsible for completing the following tasks:

Task 1: Emergency Response Planning

• Identify and define emergency scenarios, including but not limited to fire, explosion, equipment failure, and other operational incidents;
• Develop emergency response procedures (SOPs) for each scenario;
• Establish an Incident Command Structure (ICS) with clear roles and responsibilities;
• Develop evacuation procedures, escape routes, and assembly points;
• Define communication protocols and emergency contact systems;
• Provide recommendations for training and emergency drills.

Task 2: Fire Risk Assessment and Hazard Analysis

• Conduct fire hazard identification and fire load assessment for key areas;
• Define fire risk zoning across the facility;
• Identify potential ignition sources and fire propagation pathways;
• Assess existing fire protection measures (if any);
• Perform a gap analysis against applicable standards and regulations (e.g., QCVN/TCVN or equivalent)

Task 3: Integrated Fire Safety Technical Assessment and System Configuration

• Preparation of fire protection layout drawings indicating key components (e.g., hydrants, extinguishers, detection devices, alarm points, and evacuation routes);
• Development of fire water supply and distribution concepts, including storage and pumping arrangements;
• Preparation of system schematics for fire detection and alarm systems;
• Identification and configuration of appropriate fire suppression systems (e.g., hydrant, sprinkler, or other relevant systems);
• Indicative calculations to validate system adequacy (e.g., water demand, coverage, and response capacity);
• Development of equipment lists and technical specifications.