Total 691 sales support specialist job vacancies in Information Technology category

Well established Personal Care product manufacturer

Willing to work at Bukit Jelutong, Shah alam

Basic Salary RM5000-RM15000 commensurate with working experience

Job Responsibilities

• Integrate AI solutions with AutoCount ERP and other business systems.

• Develop AI-powered dashboards, reporting, and workflow automation.

• Build internal AI assistants and knowledge management systems.

• Implement AI solutions for inventory, purchasing, sales, customer service, and operations.

• Develop AI-driven business intelligence, forecasting, and analytics.

• Create API integrations between AI platforms and company systems.

• Conduct AI-based data collection, market intelligence, and competitor analysis.

• Collaborate with internal stakeholders to identify and implement AI opportunities.

Job Requirements

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, AI, Data Science, or related fields.

• Minimum 3 years of experience in software development, system integration, AI implementation, or related areas.

• Strong knowledge of:

o Python

o SQL

o REST APIs

o Database Management

o AI Platforms (OpenAI, Gemini, Claude, etc.)

• Experience with ERP systems (AutoCount experience is an advantage).

• Familiarity with Power BI, Tableau, or other analytics tools

• Willing to work at Shah alam

• 1 vacancy available

Perks & Benefits

• Central location
• Regular team activities
• Personal development opportunities

Company Background

Yonyou Network Technology Co., Ltd. is a leading provider of enterprise management software, ERP, and cloud computing solutions in Asia. With over 30 years of industry expertise, Yonyou serves millions of enterprises worldwide, helping them digitally transform their business operations through innovative and localized ERP and cloud products.

Today, we are building a strong local team, fresh, dynamic, and young-spirited. If you're passionate about tech, love solving real-world problems, and want to work in an environment that values energy and ideas over rigid rules, we want you.

Why This Isn't Your Typical Sales Gig

We're not just hiring, we are building a strong local team from the ground up. You'll be part of a core group that shapes how Yonyou delivers world-class ERP and Cloud solutions right here, locally.

• Real impact – Your sales help businesses transform and grow
• Ownership & growth – Grow with the team as we expand
• Learn from the best – Work with experienced leaders who care about your development
• Be heard – No bureaucracy, just building great client relationships together

The Mission

As part of our sales squad, you will:

• Identify and develop new business opportunities for ERP and Cloud solutions
• Build and maintain strong relationships with enterprise clients
• Understand client business needs and propose suitable Yonyou products
• Collaborate closely with pre-sales and technical teams to prepare and deliver product demonstrations
• Lead solution presentations alongside technical experts to showcase value to clients
• Ensure seamless coordination between sales, pre-sales, and delivery teams during handover
• Achieve and exceed sales targets and KPIs

What You Bring to the Table (The Toolkit)

• Experience: 2–3 years of sales experience
• ERP Experience: Minimum 1 year of ERP or software solution sales experience is required
• Education: Bachelor's degree or above in Business, Marketing, IT, or a related field
• Sales Skills:
• Strong negotiation and closing abilities
• Excellent presentation and communication skills
• Ability to understand and explain technical concepts to non-technical clients
• Experience working with pre-sales and technical teams on demos
• Domain Knowledge: Experience selling ERP, Cloud, or enterprise software solutions is highly preferred
• Soft Skills: Team player, fast learner, thrives under pressure, and excels in a fast-paced environment

The Perks

• Competitive Pay: Attractive salary + yearly performance bonuses
• Attractive Commission Scheme: Additional earnings based on sales revenue generation
• Mentorship, Training & Skill Development: Learn directly from experienced seniors with structured guidance, ongoing training programs, and continuous skill development opportunities to advance your career
• Easy Commute: Office strategically located near MRT and LRT stations
• Work-Life Balance: Regular team-building and sports activities
• Professional Culture: A young, open environment free from office politics

一家信譽卓著的個人護理產品製造商

願意在Bukit Jelutong, Shah Alam工作

基本工資為5000至15000令吉，視工作經驗而定。

工作職責

• 將 AI 解決方案與 AutoCount ERP 和其他業務系統整合。

• 開發人工智慧驅動的儀錶板、報告和工作流程自動化。

• 建構內部人工智慧助理和知識管理系統。

• 在庫存、採購、銷售、客戶服務和營運方面實施人工智慧解決方案。

• 開發人工智慧驅動的商業智慧、預測和分析。

• 創建人工智慧平台與公司係統之間的 API 整合。

• 進行以人工智慧為基礎的資料收集、市場情報和競爭對手分析。

• 與內部利害關係人合作，識別並實施人工智慧機會。

職位要求

• 電腦科學、資訊科技、軟體工程、人工智慧、資料科學或相關領域的學士學位。

• 至少 3 年軟體開發、系統整合、人工智慧實施或相關領域的工作經驗。

• 具備以下方面的紮實知識：

o Python

o SQL

o REST API

資料庫管理

o 人工智慧平台（OpenAI、Gemini、Claude 等）

• 具備 ERP 系統使用經驗（有 AutoCount 使用經驗者佳）。

• 熟悉 Power BI、Tableau 或其他分析工具

• 願意在莎阿南工作

• 現有1個空缺職位

福利待遇

• 中心位置
• 定期團隊活動
• 個人發展機會

Company Background

Yonyou Network Technology Co., Ltd. is a leading provider of enterprise management software, ERP, and cloud computing solutions in Asia. With over 30 years of industry expertise, Yonyou serves millions of enterprises worldwide, helping them digitally transform their business operations through innovative and localized ERP and cloud products.

Today, we are building a strong local team. We are looking for dedicated professionals who are passionate about administration, operations, and want to contribute to a collaborative and growth-oriented environment.

Why Join Us

We are not just hiring; we are building a strong local team from the ground up. You will be part of a core group that shapes how Yonyou delivers world-class ERP and Cloud solutions right here, locally.

• Real impact – Your support keeps our sales and operations running smoothly
• Ownership & growth – Grow with the team as we expand
• Learn from the best – Work with experienced leads who are invested in your professional development
• Be heard – A flat structure with no bureaucracy, just working together effectively

Key Responsibilities

Sales Management

• Submit quotations and contracts to the Group via the company's sales management system
• Liaise with the Group to ensure all documentation complies with internal policies and procedures
• Support the implementation of sales management policies and communicate updates to the sales team
• Manage product orders and maintain proper filing of sales contracts
• Handle other administrative matters related to sales operations

Purchasing & Operations

• Assist project managers in outsourcing processes, including requirements, bidding, and contract execution
• Process outsourcing and procurement-related payments

Requirements

• Education: Diploma or above in Administration, HR, Management, or related fields
• Software Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience: Experience or willingness to learn administrative functions, including basic accounting/HR knowledge
• Soft Skills: Good interpersonal and multitasking skills, willing to learn and grow within the organization
• Language: Able to read and write Mandarin to liaise with Chinese counterparts for this position

The Perks

• Competitive Pay: Attractive salary + yearly performance bonuses
• Mentorship, Training & Skill Development: Learn directly from experienced seniors with structured guidance, ongoing training programs, and continuous skill development opportunities to advance your career
• Easy Commute: Office strategically located near MRT and LRT stations
• Work-Life Balance: Regular team-building and sports activities
• Professional Culture: A young, open environment free from office politics

銷售主管

職位概述

透過推廣和銷售 ERP 和軟體解決方案，建立牢固的客戶關係，並實現銷售目標，從而推動業務成長。

主要職責

• 向新舊客戶推廣和銷售ERP、雲端和軟體解決方案
• 與客戶和主要利害關係人建立並維護牢固的關係
• 尋找商機並進行產品演示
• 準備方案、報價單，並協商合約以達成交易。
• 達成月度和季度銷售目標
• 與售前和技術團隊協作，提供客製化解決方案
• 進行市場調查，了解客戶需求與產業趨勢

要求

• 商業、IT、行銷或相關領域的學士學位
• 至少3年軟體產業銷售經驗，或至少1年ERP銷售經驗
• 擁有SaaS銷售經驗者優先考慮
• 優秀的溝通、表達和談判技巧
• 具備自我激勵能力及獨立工作能力
• 以客戶為中心，對技術解決方案充滿熱情
• 英語流利；會普通話者優先考慮。

好處

• 具競爭力的薪資和優缺點的佣金方案
• 培訓、指導和職業發展機會
• 接觸全球企業客戶
• 友善協作的工作環境

銷售管理專員

職位概述

負責公司內部銷售管理及對外採購流程的執行。

主要職責

銷售管理

• 透過公司銷售管理系統向集團提交報價單及合約報批；

• 與集團總部溝通，確保所有文件符合內部政策及流程要求

• 支援銷售管理政策的實施，並向銷售團隊傳達相關更新

• 管理所有銷售訂單，並妥善歸檔銷售合約等正式文件• 處理與銷售營運相關的其他事務

採購與營運

• 協助專案經理進行外包流程，包括需求整理、招標及合約執行

• 負責外包及採購相關付款申請等事項

任職要求

• 工商管理、人力資源、管理或相關專業大專及以上學歷

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）等常用的辦公室軟體

• 具備良好的人際溝通能力及多任務處理能力• 願意在組織中學習與成長

• 中文（國語），讀寫流利，與中國相關方溝通

Sales Management Executive

Job Summary

Provide administrative and operational support for sales management and procurement processes, ensuring compliance with company policies and smooth coordination with internal and external stakeholders.

Key Responsibilities

Sales Management

· Submit quotations and contracts to the Group via the company's sales management system

· Liaise with the Group to ensure all documentation complies with internal policies and procedures

· Support the implementation of sales management policies and communicate updates to the sales team

· Manage product orders and maintain proper filing of sales contracts

· Handle other administrative matters related to sales operations

Purchasing & Operations

· Assist project managers in outsourcing processes, including requirements, bidding, and contract execution

· Process outsourcing and procurement-related payments

Requirements

· Diploma or above in Administration, HR, Management, or related fields

· Proficient in Microsoft Office (Word, Excel, PowerPoint)

· Experience or willingness to learn administrative functions, including basic accounting/HR knowledge

· Good interpersonal and multitasking skills

· Willing to learn and grow within the organization

· Able to read and write Mandarin to liaise with Chinese counterparts

好處

• 具競爭力的薪資和優缺點的佣金方案
• 培訓、指導和職業發展機會
• 接觸全球企業客戶
• 友善協作的工作環境

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Specialist which would be based in Singapore

Requirements and Responsibilities:

·       Bachelor’s degree with minimum 5 years’ experience in relevant activities.

·       Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.

·       Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.

·       Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.

·       Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.

·       Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.

·       Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.

·       Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.

·       User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.

·       Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

·       Hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.

·       Strong interpersonal and communication skills to interact with diverse stakeholders.

·       Agile, fast learner, and able to adapt to changes.

·       Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Responsibilities

• Achieve assigned sales targets and drive business growth.
• Prepare and promote product specifications to consultants, architects, developers, and contractors.
• Build and maintain relationships with key project stakeholders to secure product approvals and specifications.
• Conduct product presentations and provide technical support to clients.
• Identify new business opportunities and follow up on project leads.

Job Requirements

• Diploma or Degree in Engineering, Construction, Building Materials, or a related field.
• Experience in technical sales, specification sales, or business development is preferred.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

Our client, a globally recognized leader in specialty additives (plastics additives) business, is currently hiring for technical support &development specialist. This role will collaborate closely with Sales, Marketing, and R&D teams to align strategic priorities, coordinate cross-functional initiatives, and drive successful project delivery and commercial growth

Key Responsibilities:

1)    Lead Technical Customer Support

• Serve as the primary technical expert for customers, providing guidance on additive technologies and their impact on product performance and processing conditions.
• Act as the go-to technical advisor for both direct and indirect customers, addressing complex technical challenges and inquiries.
• Build and maintain strong relationships with key customer stakeholders, becoming their trusted partner for technical support.
• Identify customer challenges, develop workable hypotheses, and design and execute laboratory or production-scale trials to validate solutions.

2)    Drive Customer Value and Commercial Success

• Collaborate closely with Sales, Marketing, and R&D teams to align priorities, coordinate initiatives, and accelerate project delivery and business results.
• Keep up to date with emerging developments in polymers, additives, and industry applications to provide relevant technical expertise.
• Evaluate and demonstrate the value delivered by company solutions to customers.
• Identify customer requirements and help translate technical benefits into tangible commercial opportunities.

3)    Support Innovation and Product Development

• Contribute actively to the global technical network by sharing knowledge, best practices, and problem-solving expertise.
• Partner with the New Product Development team to support customer adoption and successful commercialization of new products.
• Leverage market intelligence and industry insights to identify opportunities for innovation and future growth.

Key Qualifications:

• Bachelor's or Master's degree in Engineering, Materials Science, Polymer Science, or a related technical discipline.
• Minimum of 7 years of experience in a customer-facing technical support role or a technical position within the plastics industry.
• Hands-on expertise in polyolefins, including PP/PE production, compounding, conversion, additives, or masterbatch applications, is highly preferred.
• Proficiency in both Korean and English, written and spoken, is essential to effectively engage with customers and stakeholders across the Korean market.

Interested applicants please click APPLY NOW

Do note that we will only be in touch if your application is shortlisted.

Jennifer Maria Hardicar

JAC Recruitment Pte Ltd 

EA License Number: 90C3026

EA Personnel: R1987984

Job Summary

The Technical Sales Specialist is responsible for bridging the gap between client requirements and factory production for our bespoke, customized furniture lines. This role combines technical design, precise site engineering, and production coordination to ensure that custom furniture concepts are structurally viable, accurately measured, and seamlessly manufactured according to strict factory specifications.

Key Responsibilities & Duties

Technical Design & Specification Mapping:

• Translate client design concepts into detailed, technically viable furniture blueprints and specification sheets.

• Draft precise production-ready drawings, material breakdowns, and structural configurations for custom furniture pieces.

Site Engineering & Diagnostics:

• Conduct mandatory on-site visits to client premises to perform structural assessments and precise spatial measurements.
• Identify potential site constraints (e.g., uneven flooring, structural pillars, electrical routing) and adjust furniture engineering blueprints accordingly to ensure flawless installation.

Manufacturing & Factory Liaison:

• Serve as the primary technical point of contact between the front-end design phase and the manufacturing plant/suppliers.
• Communicate technical drawings, raw material requirements (woods, metals, fabrics), and hardware specifications directly to the production and purchasing teams.
• Liaise with factory supervisors to oversee the prototyping or fabrication process, ensuring production aligns strictly with the approved technical drawings.

Technical Product Advisory:

• Educate clients and internal teams on the manufacturing constraints, material tolerances, and structural integrity of various furniture designs.
• Advise on alternative fabrication methods or materials to optimize production efficiency and product durability.

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

RESPONSIBILITIES

• Assist Test Engineer to carry out all the test and de-bug related activities

• Perform hands-on assembly & disassembly of testing equipment/device so that testing activities in accordance to work instructions, test procedures and work schedule• Review and clarify test requirement

• Execute testing based on the test cases

• Perform the exploratory test and clarify test procedure when needed• Perform troubleshooting and identify root causes for the issues and report the defects

• Record and document result

• Nitec / Higher Nitec in Electrical, Electronics, Mechanical, or Mechatronics Engineering (or a related technical discipline).

• Experienced in using hand tools for the physical assembly, disassembly, and secure mounting of hardware units, components, or test jigs.

• Practical experience operating standard laboratory diagnostic equipment—such as multimeters.

• Ability to read, interpret, and precisely execute Work Instructions (WI) and written test procedures.

• Capable of clearly identifying, isolating, and documenting exact failure points, with the ability to compile structured defect reports for the Test Engineering team.

Beyondsoft committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office Trading Application Support Specialist to provide frontline production support for our client in Singapore which is a top global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

• 3–4 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
• Candidates with strong technical capabilities and good financial markets knowledge but without direct support experience may also be considered.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
• Hands on experience on SQL queries and commands.
• Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.

Good to Have Skills

• Exposure to Front Office trading systems or electronic trading platforms.
• Experience supporting global markets or capital markets applications.
• Knowledge of scripting or automation for operational support improvements.
• Tableau, Ansible, TOSCA, or related tooling exposure is a plus.
• CFA Certification will be a plus

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.