Total 742 it manager job vacancies in Information Technology category

JOB MISSION

The Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects.  Help manage the P/L (profit and loss) while ensuring all client and company business needs are met. 

DUTIES

·       Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.

·       Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.

·       Ensure new hires are trained to comply with client standards/processes.

·       Work with the Design and Project Management team to engineer systems.  Take overall responsibility for estimating Application Engineering tasks during projects.

·       Create test plans, coordinate with commissioning team and test systems.

·       Create and set up the server OS, database, application, and services in line with the client’s requirements.

·       Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.

·       Work with the commissioning engineers to fully test and bring the system online.

·       Customize system to customers’ business model.

·       Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.

SECONDARY DUTIES

·       Troubleshoot system / security network related issues over the phone.

·       Train customers and technicians on proposed and installed systems.

·       Document and maintain system architecture and parameters based on customer standards.

·       Continue to investigate new technologies that can assist our customer base and increase our productivity.

·       Continue higher education in management or security industry to support management role.

·       Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.

MANAGERIAL RESPONSIBILITIES

·       Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.

·       Identify and plan for future hiring needs.

·       Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.

·       Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.

·       Mentor Application Engineers to enhance both technical & general business management skills. 

·       Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.

·       Continually improve quality and efficiency within the organization.

·       Schedule and coordinate Application Engineers for projects.

·       Responsible for approving timesheets, expense reports and leave applications.

·       Hold regular one-on-one meetings with direct reports.

·       Responsible for scheduling technology training as directed by the Director of Professional Services.

·       Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.

·       Work with various teams to develop a statement of work.

·       Review team-created project plans and identify deficiencies and corrective measures.

SKILLS

• Customer-focused with strong written and verbal communications skills

• Ability to efficiently manage people multiple tasks, activities, and events simultaneously

• Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.

• Effective ability to prioritize, provide leadership and direction to others.

QUALIFICATIONS

·       Bachelor’s degree in Computer Science or relevant industry experience.

·       Minimum of five years managing a team of five or more direct reports.

Job Summary:

The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

This will be a 2-years direct contract position.

Responsibilities

• Translate strategic direction into actionable digital transformation and delivery plans for ML/AI initiatives.
• Oversee architectural decisions that enable scalable analytics capabilities
• Ensure that technical standards and responsible AI frameworks are consistently applied.
• Define divisional outcomes and OKRs in alignment with goals.
• Develop long-term roadmaps, and drive their execution across teams.
• Identify and remove systemic inefficiencies, anticipate risks, and take decisive action to navigate challenges.
• Build strategic cross-functional partnerships.
• Champion a culture of continuous improvement, open communication, and innovation.
• Build and manage a high-performing team.
• Coach people managers, scientists and engineers.
• Set hiring standards and lead recruitment efforts to bring in and develop top talent.
• Conduct regular 1:1s with direct and indirect reports.
• Gather feedback on team health and create the infrastructure and environment for consistent, motivated performance.

Requirements

Deep expertise in

• Satellite data exploitation, cloud infrastructure deployments and government security requirements.
• Data analytics, database management, and software development.
• Strong communication, interpersonal, and presentation skills.
• Able to think strategically and translate complex technical concepts into clear, actionable plans is important.
• Satellite mission control software, space systems, orbital analysis tools, and space weather monitoring highly advantageous.
• Experience in program development and management is highly advantageous.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

Position: Vessel Manager

Location: Singapore

Department: Operations

Reports To: Fleet Manager

Position Summary

The Vessel Managers are the ‘front line’ operators heading their ship management teams. Vessel Managers are fully supported in their role by Marine & Technical Services, HSEQ, Marine Assurance, Marine HR, and Financial Analysts.

The Vessel Managers will have full responsibility and accountability for the success of the operations and people on board their vessels. The measure of our success will be achieving all KPIs on a consistent basis, meeting the business unit expectations, and upholding the company brand.

Major Responsibilities

·       Treat health, safety, and environment as top priority.

·       Ensure vessels are operated in a safe, efficient, and cost-effective manner, ensuring compliance with class, statutory and company requirements.

·       Provide day-to-day technical and operational support and guidance to assigned vessels.

·       Management of vessel budgets and operating expenditure.

·       Monitor vessel performance and ensure follow up action. Carry out regular review of vessel management reports for vessel operations and ensure appropriate actions are taken.

·       Fully responsible for vessel dry-dockings and major scheduled & unscheduled repairs. This includes planning, execution, and review of all projects.

·       Set clear goals and expectations and coach and develop Masters, Chief Engineers in line with competence and performance management objectives. Participate in interviews and make recommendations regarding new-hires and promotions.

·       Carry out regular vessel visits to confirm condition and compliance with company Operating Standards and provide senior management with vessel condition reports.

·       Ensure that through regular ship visits, engagement with ship senior staff, utilisation of the company’s maintenance management system and service bulletins, all ship borne equipment is always maintained to the highest levels, including fabric maintenance of the vessels under remit.

·       Drive vetting performance onboard assigned vessels. Work with Marine Assurance and senior ship staff to ensure vessels are always prepared and ready for vetting inspections. Ensure timely and accurate closure of any vetting findings thus maintaining vessel vetting status.

·       Working with ship staff, Fleet Support Officers,, and Financial Analysts to ensure that all legislative requirements and yearly maintenance are captured in the budget process, such that all budgetary timelines are met for both internal stakeholders and external customers, where applicable attend annual OPEX Budget meetings with customers.

·       Where appropriate and in accordance with individual customer requirements and at the direction of the Fleet Manager, represent the company at required annual performance meetings, customer interface meetings, JV partnership meetings and industry specific project forums.

·       As required by senior management, under take additional tasking out with normal job responsibility to support the needs of the business.

Requirements (Knowledge, Skills &Abilities)

·       Maritime Certificate of Competency (Chief Engineer Unlimited) or relevant experience as Vessel Manager on gas carriers.

·       Sailing experience on gas carriers.

·       Demonstrates teamwork, interpersonal and communications skills.

·       Knowledge of technical operations for LNG vessels.

·       Knowledge of dual fuel propulsion plant onboard vessels managed.

·       Knowledge of cargo containment system, cargo handling equipment,  and safety systems on board gas carriers.

Preferred

·       LNG experience

Responsibilities:

Program Leadership & Execution

• Define program scope, roadmap, milestones and success metrics (KPIs/OKRs).

• Ensure timely delivery within scope, budget and quality expectations.

• Monitor resource requirements for the project and collaborate with cross functional teams to assure resource availability.

• Work closely with the Finance organization to understand and manage project budgets and spend.

Strategic Alignment

• Translate executive strategy into actionable program plans.

• Partner with leadership to prioritize initiatives and manage trade-offs.

• Ensure initiatives deliver measurable business value (cost savings, efficiency, growth, risk reduction).

Stakeholder Management, Governance and Reporting

• Serve as the primary liaison between business teams, IT, and SI partners.

• Establish and drive executive-level governance (steering committees, status reporting, decision forums).

• Influence and align stakeholders across all levels of the organization.

• Provide clear, concise program updates to executive stakeholders.

Change & Transformation Management

• Accountability for organizational change management (OCM) efforts and assure that communication, training, and adoption strategies are in place and executed appropriately.

• Identify and mitigate change resistance and organizational risks.

• Ensure sustainable adoption of new processes, technologies, and ways of working.

Risk & Issue Management

• Proactively identify program risks and develop mitigation strategies.

• Resolve complex issues across multiple teams and stakeholders.

• Maintain program health metrics and escalation frameworks.

Education & Experience Recommended

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in supply chain, operations, or a related field.

• Experience with digital transformation tools/technologies (e.g., ERP, S2P systems like Jaggaer, Icertis, SAP Ariba, etc..)
  
  

Job Summary

We seek an experienced and forward-thinking Software & AI Manager to lead the design, development, and deployment of high-impact software and AI-driven solutions. This role requires a blend of hands-on technical leadership, strategic architecture oversight, and people management, driving excellence across the full software lifecycle while embedding AI/ML capabilities into core products and platforms.

Key Responsibilities

Software Engineering Leadership

1. Establish and maintain robust processes and documentation across the Software Product Lifecycle, from inception to retirement.
2. Oversee the end-to-end application lifecycle—including requirements analysis, system design, development, testing, deployment, release, and post-launch support.
3. Take ownership of critical technical components: UI/UX design, business logic, data access layers, external API integrations, and database schema design.
4. Evaluate and recommend tools, frameworks, and methodologies to ensure product quality, scalability, and maintainability.
5. Deliver production-ready software by writing clean, efficient, and well-documented code.
6. Mentor and coach engineering teams in: Writing comprehensive unit and UI tests, troubleshooting, debugging, and performance optimisation, designing intuitive user interfaces and developing real-time and batch data processing systems
7. Collaborate with Sales, Product, and Project teams to scope, prioritise, and deliver new features.
8. Ensure both new and legacy systems adhere to quality, security, and compliance standards.
9. Proactively research and propose new software products, tools, and architectural improvements.
10. Maintain thorough technical documentation for sustainability and knowledge transfer.
11. Keep abreast of emerging technologies and industry best practices.
12. Recruit top talent and design individualised training and career development plans.

AI/ML Strategy & Execution

1. Design, develop, and optimise AI models, leveraging both open-source and proprietary resources.
2. Build scalable AI solutions using cloud platforms (AWS/Azure/GCP), data pipelines, and modern databases.
3. Implement and deploy NLP, LLMs, and other AI frameworks for real-world use cases.
4. Architect and deliver RESTful APIs to expose AI capabilities to internal/external systems.
5. Apply Retrieval-Augmented Generation (RAG) to improve relevance, accuracy, and trustworthiness of AI outputs.
6. Practise advanced prompt engineering, including instruction tuning, templating, and fine-tuning strategies.
7. Embed AI development within CI/CD pipelines, enforcing test-driven development and reproducible workflows.
8. Conduct rigorous evaluation of models using appropriate metrics, benchmarks, and validation protocols.
9. Continuously monitor advancements in AI/ML research and translate them into business value.
10. Partner with stakeholders to convert business challenges into AI-powered solutions.
11. Ensure seamless integration of AI components with existing software ecosystems.

Requirements

Experience & Technical Background

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• 10+ years of hands-on software development and leadership experience.
• Proven track record as a Team Lead or Tech Lead, managing end-to-end software projects.
• Strong domain experience in cybersecurity (especially European standards), IP telephony, and data networking, ideally in a project or technical management capacity.
• Demonstrated portfolio of released mobile/web applications (App Store, Play Store, or enterprise deployments).
• Proficiency in multiple programming languages: Essential: SQL, Python, Strongly preferred: Node.js, TypeScript, C#, JavaMobile: Swift, Objective-C, Java (Android), plus hybrid frameworks (e.g., React Native, Flutter)
• Expertise in: SDLC & Agile methodologies, data modelling, and relational (RDBMS) & NoSQL database design, REST/SOAP API integration, Cloud-based AI/ML deployment (AWS/Azure/GCP) (a plus), ML frameworks (TensorFlow, PyTorch) (a plus)

AI/ML Competencies

• Solid foundation in machine learning (supervised/unsupervised learning, neural networks, optimisation, evaluation metrics).
• Experience with data preprocessing, feature engineering, and SQL for AI pipelines.
• Deep understanding of algorithms, data structures, and their role in scalable ML systems.
• Familiarity with MLOps practices, including CI/CD for AI, model versioning, and monitoring.

Soft Skills & Attributes

• Exceptional verbal and written communication, able to explain technical concepts to non-technical audiences.
• Strong organisational, multitasking, and prioritisation skills.
• Self-motivated, independent, and able to thrive with minimal supervision.
• Collaborative team player who can inspire, mentor, and align engineers toward shared goals.
• Adaptable under pressure, with a bias for action in fast-paced environments.
• Committed to lifelong learning and technology innovation.
• Willingness to travel as required.

Salary: SGD 6,000 – 9,500
Work Days: 5.5 days/week (Mon–Fri 8:30am–5:30pm, Sat 8:30am–12:30pm)
Location: East (Changi Village area)

About the Role

We are seeking a Technical Manager (Electrical) to lead the electrical design process, ensure compliance with contractual requirements and Singapore standards, and coordinate multi-disciplinary teams to deliver projects on time and within budget.

Key Responsibilities

• Develop and implement electrical design strategies for assigned projects.

• Lead and coordinate multi-disciplinary teams to ensure smooth delivery within schedule and budget.

• Oversee the end-to-end design process and provide technical guidance and governance.

• Advise on materials selection and support procurement-related technical matters.

• Liaise with clients to align design deliverables with project requirements and expectations.

• Review designs with strong emphasis on health, safety, and regulatory compliance.

• Ensure strict compliance with contract requirements and Singapore standards/codes.

• Maintain accurate design documentation, records, and submissions.

• Manage design schedules, deliverables, and resource planning to meet project milestones.

• Keep up to date with changes in building legislation and applicable codes of practice.

• Prepare and submit Single-Line Diagrams (SLD) and drawings for FAT (Factory Acceptance Test).

Requirements

• Degree in Electrical Engineering or related discipline with relevant design experience.

• Professional Engineer (PE), Singapore registration is an advantage.

• Independent, analytical, and highly motivated, with strong teamwork and interpersonal skills.

How to Apply

For consideration, please submit your CV by clicking “APPLY NOW” or text +65 9422 1220 for a confidential discussion.

Only shortlisted candidates will be notified.

MTC Consulting Pte Ltd | 15C7752
EA Registration No.: R22111807 | Yap Teng Hui

• $7,000 - $9,000 + AWS & Bonus
• A reputable A1 main contractor with 33+ years of experience, specializing in large-scale infrastructure projects.

SALT is looking to hire a Program Manager to lead the AI transformation work across the APAC Policy team. This role will be responsible for identifying and implementing AI solutions to drive productivity, enhance decision-making processes, and enable our teams to focus on high-priority work.

What you’ll do :

• Drive end-to-end formation of AI-powered tools and workflows for APAC Policy teams, from requirements gathering through launch and adoption
• Own program roadmaps, milestones, and dependencies; proactively identify and resolve blockers
• Translate non-technical team needs into clear technical specifications and product requirements
• Coordinate across global AI4P engineering, product, and regional policy stakeholders
• Prototype, build, and iterate on AI workflows and integrations
• Create, review, and land diffs to build out new features, fix bugs.
• Evaluate and integrate AI/LLM capabilities into policy workflows (prompt engineering, agent design, tool orchestration)
• Debug and improve existing AI tools based on user feedback and performance data

What you’ll need:

• At least 5+ years of experience in technical program management, with demonstrated ability to drive complex, cross-functional programs from formation through delivery
• Proficiency in Python (or similar); comfortable reading, writing, and shipping code in a production environment
• Experience creating and landing code changes in a collaborative engineering workflow
• Hands-on experience with AI/LLM tools — including prompt engineering, workflow automation, or building on top of LLM APIs
• Strong product sense: ability to translate ambiguous user needs into structured requirements and actionable roadmaps
• Excellent communication skills with proven ability to work effectively with non-technical stakeholders and senior leadership
• Track record of driving adoption and behaviour change across distributed teams

CEI No: R1659595 / EA No: 07C3147

This will be a 2-years direct contract position.

Responsibilities

• Define engineering vision, strategy, and directions.
• Produce long-term technical plan and roadmap and updating it regularly to meet future product/business needs and infrastructure requirements.
• Engage with engineers in conversations about their performance, professional growth, offering constructive feedback, mentoring, and guidance.
• Partner with stakeholders and agencies to prioritize and manage roadmaps for delivering product vision incrementally and efficiently.
• Collaborate with cross-functional partners to develop quality, reliability, and security strategies.
• Identify and initiate engineering initiatives.
• Introduce practices and tools to encourage a strong engineering culture and maximize engineering effectiveness and impact.
• Tracking engineering capabilities backed by facts ("show me the code").
• Defining and maturing key pillars such as Infrastructure-as-Code (creation, patching, remediation), CI/CD (build, test, deploy), and compliance posture (audits, VAPT, risk management).
• Leverage leading and lagging metrics such as lead time and deployment frequency to create accountability and drive measurable improvement.
• Support recruitment, particularly for more senior hires.

Responsibilities

Experience in

• Large, high-availability software systems that have operated at scale.
• Modern full-stack web application technologies; experience in modern front-end engineering like Next.js/React.js and Java/TypeScript on the backend.
• Coaching developers (minimum 2 years).
• Operating in an environment where engineering maturity is being built, not inherited

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

As part of the Sector Landscape Review Programme Office team, you will play a pivotal role to review and co-drive the planning of the community care sector together with Ministry of Health (MOH) and the Sector, and develop/shape strategies to achieve AIC’s objectives for the aging population.

• Lead the work with MOH and relevant stakeholders to develop and implement plans as well as build partnerships within Community Care Sector to achieve coordinated care for the seniors and anchor care within the community. This includes the funding design and how to create incentives that drive desired behaviours/outcomes, and to develop evaluation plan.
• Drive the transformation of sector which includes the planning and conceptualisation of the future Community Care Sector
• Establish and manage team and partnerships with relevant stakeholders for data collection, tracking and analysis to recommend initiatives/measures to support the needs and development of the Community Care Sector
• Contribute to the overall planning and development of the key workstreams under the Programme Office, and to ensure alignment with policy objectives
• Support secretariat duties for key meeting platforms
   

Job Requirements

• A recognised degree with at least 8 years of relevant experience, preferably with prior experience in strategy/policy development and/or community care sector, or familiar with national healthcare/long-term care related policies. 
• Strong analytical skills and attention to detail, with effective interpersonal, stakeholder management, and written communication abilities
• Able to work well independently and collaboratively in a team setting
• Proactive, self-motivated, and adaptable to fast-paced, dynamic environments; capable of managing multiple projects concurrently
• Comfortable with ambiguity and demonstrates flexibility in navigating evolving situations
• Good working knowledge of project and programme management, including data reporting and analysis

Company Overview

A-IT Software Services Pte Ltd, established in 1991 and headquartered in Singapore, specializes in development outsourcing with expertise in project management, system design, and development for consumer banking, credit cards, and loans. The company has a strong track record and regional presence in Malaysia.

Job Summary

You will analyze financial data using Python and analytics tools to deliver ad hoc insights and develop data analytics solutions that support business decision-making in financial institutions.

Responsibilities

• Analyze financial data using Python to generate actionable insights for business stakeholders
• Develop, build, and maintain data analytics solutions to support ongoing business needs
• Use analytics platforms and tools effectively to extract, transform, and visualize data for reporting and decision support
• Provide ad hoc data analysis and insights to address specific business questions and challenges

Other Information

This job advertisement is posted by: Tan Geok Khim (Deng Yuqin) (R22107857) A-IT Software Services Pte Ltd

• EA License No: 24C2345

• “By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https: //www.e2i.com.sg/pdpa/].”

Database Administrator (ref:120)

JOB RESPONSIBILITIES

• Monitor and optimize database performance and availability, ensuring service levels are met and implement improvements when needed.
• Manage database operations and governance, including configuration, permissions, hardening standards, naming standards, and documentation.
• Ensure service continuity, leading backup/restore procedures and disaster recovery planning.
• Lead database implementation and support application teams, reviewing database design and recommending improvements to data models.
• Establish and enforce database standards and procedures across implementations.
• Engage stakeholders and educate teams, explaining technical decisions and promoting best practices in coding and design.
• Develop team capability, mentoring junior DBAs, conducting training, and sharing knowledge across the organization.

Requirements:

• At least 2 years of experience in database administration.
• Posses experience with either Microsoft SQL Server or PostgreSQL.
• Experience in database migration projects.
• Specifically, migration from Oracle to Microsoft SQL Server or Oracle to PostgreSQL.

Interested applicants, please send your updated resume MS Word to hres@itcspl.com.

Please Indicate Job Code “120-DBA” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Job Summary

We are seeking a hands-on IT System Engineer to join our client's in-house IT team. The successful hire will be manage and support their core IT infrastructure while delivering reliable, responsive end-user support. This role is ideal for a technically versatile professional who enjoys working across systems, networks, and user-facing technologies to ensure smooth day-to-day operations.

Responsibilities:

• Provide 1st-2nd level of support for user technical issues or IT incidents.
• Manage user support issues and change requests pertaining to ERP system.
• Manage and troubleshooting for desktops/laptops, virtualization, network switches, voice over Internet Protocol (VOIP).
• Perform and manage infrastructure patching and update.
• Manage day-to-day operations and provide support for Microsoft 365 and Azure cloud services.
• Administration experience with next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT devices.
• Maintain up-to-date documentation.
• Liaising with vendors for IT procurement.
• Manage onboarding and offboarding process.
• Manage website maintenance and troubleshooting.
• Responsible for IT projects implementation and execution when assigned.
• Ad hoc tasks assigned.

Requirements:

• Bachelor's degree in computer science, business administration or equivalent experience.
• Minimally 2-3 years of working experience in IT support and system administration/ system engineering
• Exposure to corporate/ enterprise IT infrastructure
• Good understanding of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on and can-do attitude. Willing to learn and think out-of-the-box.
• Good communication skills, problem solving and teamwork skills.
• Able to work under pressure.
• Proactive, dependable and able to work independently.
• No issues with travelling to the West of Singapore for work daily.

Interested applicants who meet the requirements stated above please apply to this post, or send in your resume to yingtan@techgrid.co
We regret that only shortlisted candidates will be contacted.

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.