Total 546 it analyst job vacancies in Information Technology category

REQUIREMENTS:

-         6 years' post graduate experience working with Personal computers or compatibles;

-         6 years' post graduate experience using MS OS such as Windows 11 or higher and Microsoft Outlook;

-         Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

a) Must have at least 6 years’ experience in developing BI and analytical solutions using SAS Visual Analytics or Tableau or others

b) Preferably have at least 6years’ experience in SQL programming, data mining, data warehouse, BI data modelling ie worked with fact tables, start schema design, operational DataStore (ODA) and other data warehouse concepts

c) Experience in Tableau, R, SAS or Python programming language will be advantageous

RESPONSIBILITIES:

The Programmers shall be required to:

i. Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions;

ii. Prepare and document test data;

iii. Prepare and set up testing and production environment;

iv. Prepare and maintain program and system documentation;

v. Assist in establishing file structures and processing logic requirements;

vi. Produce deliverables according to group standards and procedures;

vii. Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work;

viii. Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

ix. Train other contract programmers in the relevant skills;

x. Participate in Disaster Recovery activities eg simulation exercise at Disaster Recovery sites;

xi. Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors;

xii. Any other tasks related to System Development and Maintenance as assigned by the supervisors.

REQUIREMENTS:

-         6 years' post graduate experience working with Personal computers or compatibles;

-         6 years' post graduate experience using MS OS such as Windows 11 or higher and Microsoft Outlook;

-         Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

-         Must also have 6years experience in using the following software:

– Quadient Inspire Designer, HPExstream or equivalent

RESPONSIBILITIES:

i. Code document templates;

ii. Define input data from repositories;

iii. Map data fields in input files to fields defined in the template;

iv. Define output requirements using the functions in the software;

v. Define workflow and processing logic using standard functions in the software to generate and route the required output.

Job Summary

Support digitalisation initiatives by developing dashboards to improve visibility of operational risks and hazards. This role focuses on creating user-friendly data visualisation tools to enhance workplace safety and decision-making.

Job Responsibilities

• Design and develop dashboards to visualise risks and hazards across operational areas
• Gather and organise data to ensure accuracy and clarity in reporting
• Work with stakeholders to understand requirements and improve dashboard usability
• Maintain and update dashboards to reflect latest data and insights
• Support digitalisation and process improvement initiatives

Requirements

• Diploma in a relevant field (e.g. Engineering, IT, Data Analytics)
• Knowledge of dashboard tools such as Power BI, Power Apps, or similar platforms

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

1 year contract under employment agency payroll

Work Location: Changi Business Park

Salary range: up to $4500 (company do not provide bonus)

Core Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What we are looking for:

• Locals (Need to clear client security clearance and pre-employment check)
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role
• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions
• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.

• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.

• Liaise with internal and external counterparty for queries relating to the transaction.

• Perform day end reconciliation of transactions.

• Adhere to risks and control guidelines/policies.

• Assist in projects to improve work processes.

• Perform ad-hoc tasks/duties assigned by Supervising Manager.

Requirements

• Minimum 2-3 years of experience in banking operations especially in Imports - Direct Bills Receivable Purchase (DBRP)

• Functional knowledge/experience in back office support for post-shipment financing and payable invoice financing is essential.

• Knowledge of MS Office applications especially MS Word and MS Excel.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to work on SG public holidays when the need arises.

• Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.

• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.

• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.

• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Role Summary

The Senior/Principal Data Analyst - Reporting Specialist is responsible for leading the design, development and implementation of digital analytics, automation and communication solutions to support project and site operations. The role spans Power BI–based reporting, Power Platform applications, business process automation and digital content development, delivered in accordance with Client and public sector information management and governance standards.

The role requires independent delivery across the full solution lifecycle, strong stakeholder engagement, and the ability to translate operational, business and communication requirements into scalable digital solutions.

________________________________________

Key Responsibilities

Digital Reporting & Analytics

• Design and develop structured data models and Power BI dashboards to visualise project performance indicators (e.g. construction progress, schedule, production, quality and HSE metrics).

• Translate complex project and operational data into clear insights to support decision making by site management and senior stakeholders.

• Ensure all reporting outputs comply with Client digital governance, data management and information security requirements.

Power Platform & Business Process Automation

• Lead the design, development and rollout of Power Apps solutions to digitalise operational workflows, including site observation and inspection tools capturing progress, quality and HSE observations.

• Implement business process automation using Power Automate and related tools to reduce manual reporting, data handling and approval processes.

• Own end-to-end solution delivery including requirements definition, solution design, build, testing, deployment, data validation and continuous improvement.

• Establish data quality checks, validation rules and governance controls for automated processes and applications.

Data Collection, Reporting & Standardisation

• Champion structured data collection and data sharing initiatives between the Client, contractors and project teams.

• Design and implement standardised weekly and monthly data collection templates aligned with project controls and reporting requirements.

• Produce and assure weekly and monthly site performance reports using digital dashboards and structured reporting outputs.

Digital Communications & Content Enablement

• Support project and stakeholder communications through the development of digital communication materials, including short marketing or explainer videos demonstrating digital tools, dashboards or process improvements.

• Translate technical digital solutions into clear, accessible content for non technical audiences to support adoption, engagement and change enablement.

• Ensure digital communication outputs align with Client branding, messaging and information governance standards.

Stakeholder Engagement & Capability Building

• Act as a key interface between site teams, contractors and digital stakeholders to ensure solutions meet operational needs.

• Deliver training sessions, onboarding materials and user guidance for digital tools and automated processes.

• Collect and analyse user feedback to continuously improve usability, performance and adoption.

Leadership & Continuous Improvement

• Provide technical guidance and informal mentoring to junior team members contributing to digital delivery.

• Contribute to internal best practices, playbooks and governance frameworks for Power BI, Power Platform and process automation delivery.

• Support continuous improvement and innovation initiatives aligned to Client and organisational objectives.

________________________________________

Qualifications & Experience

Essential

• Bachelor’s degree in a relevant discipline; a Master’s degree is strongly preferred (e.g. Digital Transformation, Data Analytics, Business Analysis, Engineering, Information Systems, Strategic Marketing, or related fields).

• 5–10 years’ experience in digital delivery, business process automation, data analytics, project controls or related consulting roles.

• Demonstrated experience delivering Power BI dashboards, including data modelling and DAX.

• Practical experience with Power Apps and business workflow automation (e.g. Power Automate).

• Experience designing or supporting process digitalisation and automation initiatives in a project or operational environment.

• Strong analytical, structured problem solving and stakeholder engagement skills.

• Ability to communicate digital and technical concepts clearly to non technical users.

• Self- organised, proactive and capable of working independently.

• Fluent in spoken and written English.

Desirable

• Master’s degree (MSc or equivalent).

• Proficiency in Mandarin (spoken and/or written), with the ability to communicate effectively with Mandarin speaking stakeholders, vendors or project teams.

• Experience supporting projects with international or cross regional stakeholders.

• Experience in infrastructure, construction, energy or capital projects.

• Experience producing digital communication or marketing content (e.g. short videos, demos, enablement materials) to support solution adoption.

• Experience contributing to governance, standards or internal capability building initiatives.

Responsibilities:

• Active Configuration: Deploy and configure VLANs, Static/Dynamic Routing, and Link Aggregation across Cisco and non-Cisco hardware.
• ⁠Firewall Policy Management: Regularly update and audit firewall rules on Fortinet(FortiGate), Palo Alto, or Checkpoint to meet security requirements.
• ⁠VPN Support: Build and troubleshoot Site-to-Site IPsec tunnels and Client VPNs(Global Protect/FortiClient).
• Network Monitoring: Use tools (SNMP/Syslog) to identify bottlenecks or hardware failures before they impact the business.
• Vendor Interoperability: Ensure seamless traffic flow between different hardware brands (e.g., a Cisco core switch talking to a Fortinet gateway).

Requirements:

• Degree in Computer Networks& Systems
• 1-2 years of relevant working experience.
• ⁠Familiarity with Cisco CLI (IOS) is required, but you must also be comfortable using Web GUIs for modern firewalls (Fortinet/Palo Alto).
• Configuration of Layer 2:STP, VTP (or manual VLAN propagation), LACP.
• Configuration of Layer 3:Inter-VLAN routing (Router-on-a-stick), basic OSPF/EIGRP
• Configuration of Security: NAT/PAT, Security Zones, and Object-based rules.
• ⁠CCNA is a must.
• Fortinet NSE 3/4 or Palo Alto PCCET/PCNSA) is a plus
  

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Reeve Lim Kok Kiong
Recruit Fast Pte. Ltd. (EA License: 23C1828) 
EA Personnel: R1330005
Email: reeve@recruitfast.sg 
Website: www.recruitfast.sg

• Minimum four years of relevant experience in Applications development and support.
• Familiar with development technologies (C# or ASP.NET, Crystal Report)
• Familiar with development technologies (restful API)
• Familiar with database technologies (SQL Server)
• Experience in development using Sage Web SDK is an added advantage
• Experience in macro programming is an added advantage
• Good System analysis, design, develop and implement skill.
• Good documentation skill on all standard operating procedures to ensure smooth operations.
• Requirement study, end users training and user support
• Able to work both independently as well as with a team
  

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

REQUIREMENT:

• 7–12 years in payment systems analysis with experience in Corporate Internet Banking, Entitlement and pre-payment workflow or similar. 
• Strong engineering/technical skills:
  o API design (REST/JSON, OpenAPI/Swagger) 
  o Microservices architecture 
  o State machine and sequence diagram modelling 
  o HA/DR and low-latency systems 
• Experience integrating with AML, fraud, entitlements and ledger systems. 
• Ability to reuse and extend existing platform components and code frameworks

RESPONSIBILITIES:

Technical Delivery & Systems Analysis 

• Own Banking channel (infinity program and projects) requirements → solution design → integration → testing → rollout. 
• Produce engineering-ready specifications: 
• o API specs (REST/JSON), OpenAPI/Swagger definitions 
• o Microservices interface contracts, event schemas, callback payloads 
• o Sequence diagrams, state machines, mapping specs, error models 
• Define end-to-end orchestration flows for: 
• o Pre-Payment initiation, acceptance, expiry, rejection 
• o Entitlement and Auth Matrix lifecycle events
• o Template, Past Payment, Bene Master 
• Specify robust pre-processing logic: Customer/account validation, Entitlement and authorisation checks, Funds availability, Limits, thresholds, duplicate suppression, Idempotency, retry and timeout handling

API & Microservices Architecture

• Define API and microservices designs using existing components from previous builds: Payment initiation microservices, Validation & entitlement services, Fraud/AML adapters, Core banking and ledger integration patterns 
• Reuse existing: API standards (naming conventions, response structures, error formats), Security models (OAuth2/JWT, mTLS, signature validation), Eventing patterns (Kafka topics, event schemas, DLQ handling), Common libraries for logging, telemetry, utility functions 
• Ensure microservices follow engineering principles: Loose coupling, clear domain boundaries. Async event-driven integration where applicable, High availability and horizontal scalability, Observability (structured logs, metrics, tracing) 

User Journeys, Entitlements & Authorisation 

• Define user journeys for: Pre-Payment Workflow like payment initiation, Beneficiary Master, Bulk Processing 
• Align journeys with entitlements and auth rules: Per-transaction and daily limits o Maker-checker workflows for corporates, Channel-specific access rights
•  Coordinate with channel teams to maintain parity across Mobile, Internet Banking, H2H and API Banking. 

Integration & Platform Engineering

• Design integration between: Payment Hub / RFP Orchestrator, Payment gateway, Core banking, ledger, AML, fraud 
• · Use existing microservices blueprints for: Error propagation and code mapping, Schema validation and transformation, Event lifecycle management, Callback patterns and async updates 

Testing, Deployment & Operational Readiness

• Lead SIT/UAT/E2E test scenario design for: Corporate Internet Banking Channels, Entitlements, Auth matrix, Pre-payment flow like payment initiation, validation and submission, Timeouts, retries, negative tests 
• Work with Engineering & Ops to ensure: Monitoring dashboards and alerts, Reconciliation and exception queues, Runbooks for replay, retry and operational fixes 
• Support scheme certification and phased deployment. 

Key Responsibilities

Special Projects Leadership

• Lead high-impact, cross-functional projects spanning air network scheduling, airline partner planning, and operational performance.
• Act as a strategic advisor to planning leadership, identifying opportunities for innovation, efficiency gains, and capability enhancement.
• Drive end-to-end project execution from concept through deployment and adoption.

Advanced Analytics & Optimization

• Develop and implement optimization models and analytical frameworks to improve network design, scheduling efficiency, and partner performance.
• Apply data-driven approaches to solve complex planning problems, including routing, capacity allocation, and operational trade-offs.
• Translate analytical outputs into actionable insights for planning teams and leadership.

Automation & Tool Development

• Design, build, and maintain automation tools, scripts, and lightweight products to streamline planning workflows and reduce manual effort.
• Develop scalable solutions that integrate with existing scheduling and planning systems.
• Continuously identify opportunities to eliminate inefficiencies through automation and process redesign.

Cross-Functional Enablement

• Work closely with scheduling engineers, network planning engineers, operations teams, and partner management to embed solutions into daily workflows.
• Adapt tools and approaches to suit a wide range of users, from highly technical to operational planners.
• Provide hands-on support to ensure successful implementation and adoption of new tools and processes.

Experimentation & Innovation

• Lead experimental initiatives focused on advanced automation, optimization techniques, and emerging technologies.
• Pilot new approaches, evaluate outcomes, and scale successful solutions across the organization.
• Stay current with industry trends and best practices in airline planning, logistics optimization, and data analytics.

Standards & Best Practices

• Establish best practices for data usage, model development, and automation within the planning team.
• Ensure solutions are robust, maintainable, and aligned with operational realities.
• Document tools, methodologies, and processes to support long-term sustainability.

Minimum Qualifications

• Bachelor’s degree in Engineering, Data Science, Operations Research, Aviation, or related field, or equivalent experience.
• Significant experience in data analysis, analytics engineering, or operational analytics roles.
• Experience in airline scheduling, air network planning, or aviation/logistics operations.
• Demonstrated experience building automation tools, analytical models, or internal products (e.g., scripting, dashboards, optimization tools).
• Strong problem-solving skills with the ability to work across both technical and operational domains.

Preferred Qualifications

• Experience in air cargo operations or express logistics networks.
• Exposure to optimization techniques (e.g., linear programming, simulation, network optimization).
• Experience integrating tools with planning or scheduling systems.
• Some familiarity with data engineering, APIs, or system integration concepts.
• Experience leading cross-functional or innovation-focused projects.

Key Competencies

• Advanced analytical and problem-solving capability
• Automation and tool development
• Aviation and network planning domain knowledge
• Cross-functional leadership and influence
• Practical, solution-oriented mindset
• Adaptability and ability to work with diverse stakeholders
• Strong attention to detail and execution discipline
• Innovation and continuous improvement mindset

IT System Administrator

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.

• Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.

• Perform/handle backup operations, tape management, system failures, and recovery procedures. 

• Maintain user accounts, user environments, directories and system security.

• Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite

• Administrate Servers and IT infrastructure appliances

• Apply System patches and updates

• Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades

• Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues

• Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors

• Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved. 

• Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.

• Ensure timely user notification of maintenance requirements and impact on system availability. 

Qualifications:

• 2 years Computer Operations and Networking

• Microsoft Operating Systems 

• Microsoft Application products such as Word, Excel, Access, Powerpoint, Visio, Project, etc.

• Basic Networking knowledge ( TCP/IP, LAN, WAN)

• Knowledge of Hotel Application Systems is a plus

• Must be able to work shift, including weekends and Public Holiday

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products

Key responsibilities

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

System Analyst cum Developer (1 year contract)

Domain:  Banking

Job Responsibilities

·      Analyze, design, develop, enhance, debug, support, maintain, testing applications.

·      The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

·      Liaise and work closely with network team, GIPS and GIS in setting up file transfer (SFTP, Connect Direct) between applications.

·      L3 support

Job Requirements

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

·      You must be an experienced developer, with good experience in multiple system integration/interfacing related to reconciliations.

·      You will typically be assigned to work on specific projects related to reconciliations and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·      Depending on the project, your duties may include coding, scripting, building new systems(where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·      You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

·      Analysis and troubleshooting skills in handling incident and issues.

Key Domain / Technical Skills

·      Reconciliation Tool skillset such as DCR Reconciliation, IntelliMatch, Clareti or TLM

Reconciliation development skillset.

·       SQL Database Management (incl Query Analyzer)

·       SQL Scripting, SQL Stored Procedure

·       PowerShell Scripting,

·       Core Java,

·       Python development,

·       Control-M

·       DOS Windows Command

- Aldon, Jenkins and Big Bucket

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

REQUIREMENTS:

-         6 years’ post graduate programming experience on IBM mainframe z/OS and CICS operating environment using TSO, ISPF, COBOL for z/OS, CICS COBOL, JCL and other utilities.

-         6 years' post graduate hands-on programming experience using COBOL for z/OS and CICS COBOL in processing IBM VSAM and sequential files and able to maintain VSAM file structure.

-         6 years' post graduate working experience in preparing JCL for compilation, linkage and execution of COBOL for z/OS programs, Sort and other IBM Utilities.

-         6 years' post graduate hands-on programming experience using DB2/SQL in COBOL for z/OS and CICS COBOL programs.

-         Able to use ISPF Editor to write and maintain programs and JCLs;

-         Able to handle job compilation using JES2 and analyse compilation result using SDSF facilities;

-         Able to debug JCLs and programs written in COBOL for z/OS and CICS COBOL;

-         Able to use ISPF and JCLs and programs to prepare test data and test data sets;

-         Able to conduct unit, module, functional and volume tests; to analyse the test results and to take corrective actions.

RESPONSIBILITIES:

The Programmers shall be required to:

-         Code, modify, test, correct and document new and existing programs using assigned languages, tools and coding conventions;

-         Code, modify, test, correct and document new and existing JCLs;

-         Analyse the program specification to produce all testing condition and produce test data based on identified test conditions;

-         Prepare JCL to load DB2 table or define VSAMfiles with the extracted test data for performing the various tests, eg stress test, regression test, performance test etc. When tested successfully, repeat the process for creating production DB2 & VSAM files;

-         Prepare and maintain program and system documentation;

-         Assist in establishing file structures and processing logic requirements;

-         Produce deliverables according to group standards and procedures;

-         Assist Project Leaders in the study and design of application systems and work coordination, project management and user training work;

-         Troubleshooting and supporting end-users in the implementation and maintenance of application systems;

-         Train other contract programmers in the relevant skills;

-         Participate in Disaster Recovery activities eg simulation exercises at Disaster Recovery

-         Learn / pick up new programming skills related to System Development and Maintenance as assigned by the supervisors; and/or

-         Any other tasks related to System Development and Maintenance as may be assigned by the supervisors.