Total 42 Manager it analyst job vacancies in Information Technology category

IT Application Manager

Job Overview

We are seeking an experienced IT Application Manager to lead application support, enhancements, and project delivery across a diverse enterprise application landscape. This role is responsible for ensuring high system availability, strong stakeholder engagement, and effective vendor management while driving continuous improvement across core business systems.

Key Responsibilities

Leadership & Team Management

• Lead and manage the IT Application team in delivering application enhancements, operational support, and project initiatives.
• Coach, mentor, and develop team members to meet service standards, productivity targets, and technical competency.
• Promote cross-training and knowledge sharing to reduce key-person dependency across critical systems.

Application Management & Support

• Oversee end-to-end support for enterprise applications (e.g. ERP, CRM, HRMS, WMS), ensuring stability and performance.
• Ensure all application incidents, service requests, problems, and changes are properly managed within agreed SLAs.
• Develop and maintain SOPs, runbooks, and documentation to support operational excellence and risk mitigation.
• Manage user lifecycle activities including onboarding, offboarding, access control, and governance.

Project Delivery & Enhancements

• Lead and support application-related projects including system rollouts, enhancements, and integrations.
• Manage project scope, timelines, risks, and stakeholder expectations to ensure successful delivery.
• Support system migration, testing, validation, cutover planning, and post-go-live stabilisation (hypercare).

Vendor & Stakeholder Management

• Manage external vendors and partners to ensure timely issue resolution and quality delivery.
• Track vendor performance, resource utilisation, and escalate risks proactively.
• Communicate effectively with business stakeholders on system performance, risks, and project updates.

Technical & Integration Oversight

• Support and troubleshoot integrations including APIs and EDI interfaces.
• Interpret technical specifications (e.g. XML, JSON) and coordinate issue resolution across systems.
• Maintain working knowledge of all business applications and ensure team capability across systems.

Continuous Improvement

• Drive adoption of systems and standardisation of processes across business units.
• Identify opportunities to improve system performance, user experience, and operational efficiency.
• Stay updated on emerging technologies, including low-code/no-code platforms, to enhance delivery.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or related discipline.
• Minimum 8 years of relevant IT experience, including leadership in application support and delivery.
• Proven experience managing enterprise applications such as ERP, CRM, HRMS, or WMS.
• Strong experience in vendor management, including offshore teams and service providers.
• Knowledge of API and EDI integrations, with hands-on exposure to tools such as Postman.
• Ability to understand and work with XML/JSON interface specifications.
• Experience in IT service management (ITSM) processes (incident, problem, change management).
• Familiarity with low-code/no-code platforms is an advantage.
• Strong communication and stakeholder management skills across business and technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Exposure to supply chain, demand planning, or operational systems.
• Experience in regional or multi-country system rollouts.
• Proven track record in driving system stability, uptime, and continuous improvement initiatives.

Key Competencies

• Leadership and team development
• Stakeholder management
• Problem-solving and analytical thinking
• Project and vendor management
• Communication and collaboration

WOLA RECRUITMENTPTE. LTD. (23C1703)
EA Personnel No:R21100547 ; EA Personnel Name:KIT WEE LEX

What You'll Be Doing

• Manage critical Data Center IT & Asset operations, involved in Data Center buildouts and scaling.
• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;
• Responsible for responding to and handling IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
• Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
• Undertake on site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;
• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource's supply and delivery, match business's growth.
• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA's.
• Respond on an as-needed basis to emergencies in regional DCs, including traveling to site and to provide on-site support.

What We're Looking For

• 1. Bachelor's degree in a business, engineering or computer science
• 5+ years experience in large global data center site operation
• Functional knowledge of Data Center mechanical, electrical, and controls systems
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Knowledge of data center construction procedure and capacity planning
• Ability to travel domestically and internationally as needed (25% to 50%+ at times)
• Must be familiar with Excel and PowerPoint

If you are passionate about technology and meet the above requirements, please don’t hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

About Us: Dada Consultants Pte Ltd

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

Website: www.dadaconsultants.com

EA License No.: 18S9037 | EA Registration No.: R22109451

Business Registration Number: 201735941W

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses. 

We are looking for a Regional Head of IT, Asia, based in Singapore.

The Impact You Will Have

As the Regional Head of IT, Asia, you are responsible for driving strategic IT initiatives aligned with the region's growth strategy. This includes transparent communication with region management on significant IT changes, leading the adoption and integration of Generative AI technologies, managing application portfolio renewal and decommissioning as appropriate, and overseeing IT cost management.

The role also provides leadership for GenAI projects, contributes to rapid productivity initiatives, and steers the IT operations and delivery of Allianz Technology of the region. The roles collaborates with senior management and AZT to implement strategic initiatives, optimize delivery models, streamline processes, and address IT legacy challenges.

Some of your specific responsibilities could include:

• Regional IT Strategy Alignment: Drive strategic IT initiatives aligned with regional growth strategies and maintain regular communication with regional and global management on IT changes, developments, and strategic priorities.
• IT Cost Optimization: Implement a region-specific IT cost optimization strategy that ensures sustainable growth, operational efficiency, and alignment with business priorities while maintaining innovation and service quality.
• AI Adoption & Change Management: Lead AI adoption across the region, prioritizing use cases with business stakeholders, driving implementation with Allianz Technology, and ensuring compliance with regulatory and ethical standards. Champion AI innovation to enhance operations, customer experience, and business value.
• Allianz Technology Steering: Oversee IT operations and delivery in collaboration with Allianz Technology, ensuring alignment with global strategies, optimizing delivery models, addressing legacy challenges, and driving initiatives like AZ Works.
• Compliance & Workplace Stability: Ensure compliance with local regulatory IT requirements and external audits. Maintain a robust IT workplace setup aligned with the Global Workplace strategy and enterprise tool landscape.
• IT Innovation & Legacy Transformation: Oversee application portfolio renewal and legacy platform transformation to modern, innovative solutions, piloting use cases with external vendors and aligning with global IT strategy and Enterprise Architecture.
• Leadership & Collaboration: Collaborate with senior management to set strategic priorities, drive execution of key initiatives, and provide visionary leadership for IT and AI-driven innovation across the region.

What You’ll Bring to the Role

• Management &Leadership Skills: Proven experience in IT management, strategic planning, and change management (7–10 years minimum).
• Technical Expertise: Strong IT professional background, preferably in the financial services sector.
• Stakeholder Management: Skilled in engaging and managing relationships with diverse stakeholders.
• Global Team Leadership: Experience in working internationally and remotely managing global teams (7–10 years minimum).
• Project Management: Proficiency in project management, including budget and resource management (7–10 years minimum).
• Solution-Oriented Approach: Focused on delivering effective and innovative solutions.
• Communication &Presentation: Strong skills in communication, presentation, and influencing across various levels.
• AI: The ability to ensure ethical AI practices and stay updated with emerging AI technologies will be key to maintaining a competitive advantage.

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. AllianzCommercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking https://careers.allianz.com/global/en

Learn more about Allianz Commercial by clicking https://commercial.allianz.com/about-us/about-allianz-commercial.html

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities:

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.  Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

• Decision making for IT Strategy and roadmap
• Opportunity to expand the team to drive IT digitalization for the company

About the company

Our Client is a market leader within their industry. With massive investments in IT recently due to concrete plans to implement IT digitalization,  they are now looking for a new IT Director / Head of IT to manage the IT team and lead their IT Digital transformation within the group. 

About the job 

Reporting directly to the CEO, your responsibility involves:

• Providing thought leadership for the internal IT (Data, Cyber Security & Governance, Infrastructure, SAP and etc) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions. This includes participating in the executive board meeting, collaborating closely with the Chief Executive Officer and other executive board members
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitalization initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required

As a successful applicant, you will have:

At least 12 years of Managerial experience with at least 5 years of experience as an overall Head of IT/Technology for a sizable IT team.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates should have proven track record of translating IT digitalization (AI, Digital twin, Data Analytics, RPA, IoT and etc) trends into technology investment for organization that is suitable for adoption.

Candidates with proven track record in designing global roadmaps/IT strategy will be required for this role

Whats on offer

This is an unique opportunity to be the overall head of IT of a sizable IT team. You will have the opportunity to lead IT digitalization program. 

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at https://www.linkedin.com/in/hoonteck-nologyrecruitment/. (EA: 94C3609/ R1219669)

Overview

We are looking for a Software Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

• Leadership role with team management exposure
• Permanent role with high job stability 

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for a new IT Manager to manage their Infrastructure and IT helpdesk team.

About the job

Your role involves:

• Managing the IT team. This includes hiring, assigning of work, performance review and etc
• Planning and designing infrastructure solutions for accurate service efficiency and effectiveness
• Leading infrastructure projects. This includes milestone planning and risk management across Asia
• Actively support vital cybersecurity initiatives, including phishing simulations, vulnerability assessments, and compliance checks.
• Creating Business continuity and disaster recovery plans
• Establishing service level management practices to ensure that the level of service from internal and external service providers are defined

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in Infrastructure (Servers and networks). At least 4 years of team management experience in required for this role.

Exposure to security will be of added advantage. 

Whats on offer


This is an excellent opportunity to join a leading end user environment with team management responsibilities. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply online please use the 'apply' function. Alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

• Leadership role with autonomy to make key decisions for Application roadmap and strategy 
• Permanent role with an established company 

About the company

Our client is an established MNC with over 20 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced Software Manager to join their team. 

About the job

Guide the complete lifecycle of application development projects. You will lead change management and application projects 

Managing a high-performing team of software Engineers. Providing essential mentorship, training, and performance evaluations. Ensure Operations efficiency: Ensuring that application runs smoothly 

Manage the performance and scalability of technology resources, ensuring all systems are optimized and sustainable for long-term use.

Act as a subject matter expert to identify and implement emerging technologies that provide a competitive edge.

Serve as the primary point of contact for application issues while providing training and regular project updates to end-users and vendors.

Maintain rigorous organizational standards, ensuring all applications comply with security standards 

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in application / software development. Exposure to Java and SQL is required for this role. Proven track record in managing a team is required for this role. 

Whats on offer
This is an excellent opportunity to join an established company with heavy investments in Software / Application.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Amazon Web Services is a fast paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate works in a non-shift role while having experience managing staff on a 7/24 rotating shift, Problem Change & Incident Management, creating & tracking expenditure, devising and implementing improvements, mentoring people in all levels, supporting Infrastructure projects and proposing technical solutions.

Key job responsibilities

- Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management. - Ensuring effective and efficient management of day to day 24x7 Datacenter Operations. - Manage/Improve the workflows and throughput for data Centers Operations. - Become a subject master in Data Center Operations. - Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s). - Play a key part in innovation and driving automation within Data Center Operations. - Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. - Management of large scale events in the Datacenter(s). - Part of an on-call rotation for Datacenter Issue escalations. - Vendor management/monitoring vendor performance. - Ensuring his/her Data Center is compliant with all relevant security policies and procedures.

A day in the life

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space.

Basic qualifications

• Bachelor's degree, or 4+ years of direct people management, including performance management and employee development experience
• Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux OS and network troubleshooting and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• In-depth knowledge and experience of change / incident management.
• Experience working with customers with a passion for delivering exceptional service, or experience in web security and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Preferred qualifications

• Experience working in large-scale networking environments
• Experience in networking, storage systems, operating systems and hands-on systems engineering
• Data Center related certification - CDCP/S/E, CDCMP/TP is an added advantage

Overview

We are looking for a Software Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

Overview

We are looking for a Software Product Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5–10 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

Role Purpose:

The Head of IT provides strategic technology leadership and executive-level oversight for technology delivery and operations for Prudential Bermuda. Accountable for establishing and governing a fit-for-purpose enterprise systems architecture and operating model that enables the highest levels of operational excellence and the bespoke/flexible service expected by our High Net-Worth distributors and customers, the role balances local business priorities with regional and global technology standards. The position drives service performance, resilience, risk and control outcomes, and cross-functional partnership, ensuring technology is a trusted enabler of business growth and differentiation through industry-leading operational and systems support.

Key Accountabilities

IT Service Delivery & Operations (40%)
Provide end-to-end leadership for IT service delivery and operations, setting the technology operating model and directing the evolution of systems architecture that supports the highest levels of operational excellence and bespoke/flexible service for the Bermuda business.

• Assure reliable delivery of IT services to the LBU (measured via operational KPIs e.g. service level agreement standards; business user satisfaction scores)
• Provide executive oversight of local IT infrastructure and applications
• Provide governance and oversight of incident, problem, and change management processes (measured via Incident resolution times and first-call resolution rates)
• Direct engagement with regional shared services to secure specialized support
• Hold local vendors and service providers accountable for performance and delivery

Business Partnership (25%)
Partner with Prudential Bermuda leadership as the senior technology advisor, shaping and translating business vision and requirements into a coherent systems and operational roadmap.

• Serve as the primary IT interface to BU leadership
• Sponsor the translation of business requirements into technology solutions
• Champion local business process improvement initiatives enabled by technology
• Ensure business users are enabled through appropriate training and support on technology solutions
• Provide oversight for local projects

Compliance & Standards (20%)
Establish and govern IT frameworks, processes and operating controls aligned with business objectives, global technology standards and regulatory requirements, ensuring clear accountability for compliance, audit readiness and information security outcomes at the local business unit level.

• Ensure adoption and enforcement of global/regional technology standards
• Assure local compliance with policies and controls
• Oversee execution of cybersecurity measures at LBU level
• Ensure local documentation and procedures are maintained and audit-ready
• Collaborate the Global Information Security Officer to ensure no adverse audit or regulatory findings on IT/information security matters

Financial Management (10%)
Provide executive stewardship of the local IT financial plan, ensuring robust governance and effective procedures are in place to set, manage and optimize the IT budget within approved levels, balancing service resilience, regulatory commitments and strategic investment priorities.

• Own and manage local IT budget within the approved annual budget
• Provide governance-level tracking and reporting of local IT expenditures
• Drive optimization of local technology costs

Team Management (5%)
Build, lead and develop a high-performing IT team and vendor ecosystem, setting direction, standards and culture to support Prudential Bermuda’s staff across Bermuda, Singapore and Hong Kong with consistent, service-oriented delivery.

• Build and lead, the Prudential Bermuda team across Bermuda, Hong Kong and Singapore
• Build organisational capability by developing team skills and depth
• Foster & embed a service-oriented culture

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science or a related discipline with at least 15 years of experience within Life & Health Insurance industry
• Fluency in English with demonstrated ability to engage and influence senior executives, regulators, and global technology stakeholders across multiple geographies. Willingness and flexibility to travel to support leadership engagement and delivery oversight.

Skills & Competencies

• Extensive Insurance Industry Expertise:
  Deep, hands-on experience across Life and Health Insurance, including direct insurance operations, underwriting, policy administration, claims, and customer servicing. Strong understanding of regulatory expectations, risk and control environments, and operating models across Asia and offshore jurisdictions. Industry certifications from globally recognised institutions (e.g. LOMA, FLMI)are strongly preferred.

• Greenfield and Transformation Leadership:
  Proven track record in establishing and scaling technology capabilities for new business initiatives and large-scale transformation programmes, including greenfield implementations, platform modernisation, and legacy system sunset and migration. Demonstrated ability to balance speed of delivery with operational stability, regulatory compliance, and long-term scalability.

• Technology Engineering, Architecture &Cloud Expertise:
  Significant experience leading enterprise architecture, solution design and systems integration for complex insurance ecosystems. Strong architectural judgement spanning policy administration systems, digital channels, data platforms, workflow engines, and emerging technologies. Deep experience with cloud platforms—particularly Microsoft Azure—and hybrid operating models. Prior hands-on experience in Prudential Systems like Life/Asia implementation is desirable

• Operational Excellence & Service Leadership:
  Strong background in IT service delivery, operations and governance, including incident, problem and change management across large, distributed environments. Demonstrated capability to improve service resilience, reduce operational risk, uplift SLA performance, and manage large-scale vendor and outsourcing partnerships.

• Data, Analytics & Digital Enablement:
  Advanced expertise in leveraging data platforms, analytics and AI-enabled solutions to drive operational efficiency, customer experience improvement, and management decision support. Proven ability to translate data insights into measurable business outcomes.

• Programme, Portfolio & Change Management:
  Established leader of multi‑million‑dollar, cross‑geography digital and IT programmes with strong governance, risk management and financial stewardship. Experience overseeing complex delivery portfolios, managing delivery risk, and ensuring alignment with business strategy. Formal programme and project management credentials (e.g. MSP, PMP, SAFe) are highly desirable.

• Stakeholder & Leadership Capability:
  Demonstrated success as a senior technology leader partnering closely with CEOs, business executives and regional/global technology teams. Strong people leadership capability with experience building, leading, and developing high‑performing, multicultural teams and ecosystems of strategic technology partners. Recognised for integrity, execution excellence, collaboration, and customer‑centric leadership.

• Decision making for IT Strategy and roadmap
• Opportunity to expand the team to drive IT digitalization for the company

About the company

Our Client is a market leader within their industry. With massive investments in IT recently due to concrete plans to implement IT digitalization,  they are now looking for a new IT Director / Head of IT to manage the IT team and lead their IT Digital transformation within the group. 

About the job 

Reporting directly to the CEO, your responsibility involves:

• Providing thought leadership for the internal IT (Data, Cyber Security & Governance, Infrastructure, SAP and etc) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions. This includes participating in the executive board meeting, collaborating closely with the Chief Executive Officer and other executive board members
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitalization initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required

As a successful applicant, you will have:

At least 12 years of Managerial experience with at least 5 years of experience as an overall Head of IT/Technology for a sizable IT team.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates should have proven track record of translating IT digitalization (AI, Digital twin, Data Analytics, RPA, IoT and etc) trends into technology investment for organization that is suitable for adoption.

Candidates with proven track record in designing global roadmaps/IT strategy will be required for this role

Whats on offer

This is an unique opportunity to be the overall head of IT of a sizable IT team. You will have the opportunity to lead IT digitalization program. 

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at https://www.linkedin.com/in/hoonteck-nologyrecruitment/. (EA: 94C3609/ R1219669)