Total 2,485 environmental engineer job vacancies in Information Technology category

ob Description:

• Work closely with software architect and other team members within the software development team to detail the software architecture for C3 (Command, Control and Communication) software system
• Review and refine product requirements of the assigned subsystem to form a stable basis for product development
• Translate the requirement into software design that conforms to the software architecture, and maintain the traceability between each stage of the design
• Provide technical support during integration and testing

Requirements:

• Degree in Computer Science, Computer Engineering or Information Technology
• Minimum 2 years of software development experience and have gone through at least 2 cycles of SLDC, preferably in developing and/or maintaining software solutions for high data volume, high performance and high availability software system
• Candidate with no experience are welcomed to apply
• Having good knowledge of advance C++ features such as multi-thread, thread safe, effective C++ programming, the fundamentals of C++, STL & ATL etc.
• Experience in developing complex C3 software system will be an advantage
• Experience with Oracle, SQL Server database will be advantageous
• 5 day week @ AMK area
• 8.30am to 6.00pm

Maestro HR

damien lee tian hong

R1106726

16C8462

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Job highlights

Positive team atmosphere, Career growth opportunity

Responsibilities

1.Design and develop high-quality, scalable, and maintainable backend systems and architectures;
2.Write clean, efficient, and well-documented code; review and debug code to maintain overall system quality;
3.Identify, prioritize, and execute tasks throughout the software development life cycle, ensuring timely and high-quality delivery;
4.Collaborate closely with cross-functional teams to analyze and break down complex business requirements into clear, actionable tasks;
5.Continuously research, evaluate, and adopt emerging technologies to enhance system performance and maintain technical excellence.

Qualifications

Minimum Qualification(s)1. Bachelor's degree in Computer Science, related technical discipline, or equivalent practical experience;
2. Software development experience in one or more general purpose programming languages, such as Java/Go/C++/C#/Python;
3.Proven experience in backend development and distributed systems architecture;
4. Solid understanding of relational databases and backend infrastructure;
5.Strong analytical thinking and exceptional attention to details;
6. Excellent communication skills, with the ability to clearly explain complex ideas and collaborate effectively with both technical and non-technical teams.

Preferred Qualification(s)1. Minimum 5 years relevant work experience from a large-scale internet business;2. Experience in payment systems or financial transaction processing is a plus.

• Permanent role
• Fast growing organisation in the tech security industry

About Our Client

We are partnering with a mid-sized player and fast growing organisation in the tech security industry, headquartered in US.

Job Description

• Able to design and code using Go to enhance the availability, scalability, latency, and efficiency of the systems
• To conduct and participate in code and design reviews to achieve and maintain high development standards
• Able to work with internal teams to explore and create new design/architectures for better scaling and performance of back-end services
• To engage in full-stack performance tuning and optimization

The Successful Applicant

• At least 5 years of working experience in back-end web development, mainly in Go language
• Strong experience in MySQL, MongoDB and other relational/NoSQL databases
• Strong experience in distributed systems design and architecture
• Has experience working on front-end languages is an advantage

What's on Offer

• Permanent role
• Fast growing organisation in the tech security industry
• Attractive benefits and overall remuneration package

If you are ready to take the next step in your career as a Senior Backend Engineer (Go), apply now to join a company that values innovation and excellence.

Contact

Cheryl Ang (Lic No: R2091316/ EA no: 18C9065)

Quote job ref

JN-012026-6913812

Phone number

+65 6416 9884

Michael Page (Personnel) Pte Ltd | Registration No.201736642C

Develop and deliver scalable ETL/ELT solutions across Teradata and Hadoop platforms by building robust data pipelines, ingestion frameworks, and automation capabilities. Ensure efficient data processing, performance optimization, and reliable integration of enterprise data sources, while supporting data warehouse, CDC, and MDM initiatives.

Responsibilities

• Create EDW ETL/ELT codes using Teradata SQL, Informatica, Apache Spark, QueryGrid, Trino to perform various transformations and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable
• Install and build Master Data Management (MDM) application for various user uploads along with data validations and approval workflow.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 7+ years of professional experience
• Strong hands‑on experience with the ETL(Informatica Power Center) and Teradata based ETL development, similarly Hadoop ecosystem (Hive, Impala, Spark, Kafka, Iceberg, Ranger, Atlas, Nifi, Flink etc.,), and data pipeline orchestration.
• Create EDW ETL/ELT codes using Teradata SQL, Informatica, apache Spark, QueryGrid, Trino to perform various transformation and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable

Install and build Master Data Management(MDM) application for various user uploads along with data validations and approval workflow.

Key Skills:


• ETL/ELT Development using Informatica Power Center and Teradata
• Data Platform Expertise
• Data Pipeline & Orchestration using enterprise scheduling tools
• Performance Optimization
• Data Integration & CDC
• MDM – Reference data management
• ETL Framework & Automation Development

Job Description

We are looking for (Senior/Staff) Software Engineers to grow our Edge AI & Systems software team to the next level. This team works within the larger ASIC team to architect and enhance Neural Network solutions in the Video Processor roadmap including these current and older products:

• https://www.ovt.com/products/oax8000/
• https://www.ovt.com/products/oax4600/
• https://www.ovt.com/products/oa7100/

This position works in a smaller team that specifies, develops and delivers the toolchain that allows our customers and partners to develop or port AI models to run optimally on our Neural Processing Units.

Responsibilities

• Specify and develop new toolchain features for existing and new NPU architectures, working with the inference engine sub-team
• Enhance, maintain and support existing toolchain features, and modify model network layers for NPU optimality, working with the application engineering teams and sometimes customers/partners.
• Constantly improve productivity through automation in all areas

Skills

• Strong Python class based product development skills based on knowledge of design patterns
• Strong understanding of all aspects of a compiler and related development and debugging technologies, code generation, program analysis, and pipeline optimizations
• Good communication, collaboration, task estimation & reporting, CI/CD via tools such as Confluence, Git, JIRA etc.

Familiarity with the following is a plus:

• Deep Learning compilers like TVM
• Deep Learning framework - PyTorch
• Eclipse development for toolchain frontend
• CPU/DSP/GPU/NPU architectures

Requirements

1. Ph.D./MS/BS in Computer Science or Computer Engineering
2. At least 5 years of commercial development experience of which at least 3 are in compiler-related areas

• 5 Work Days Per Week
• Current Office Near to Kaki Bukit MRT
• Will Relocate to Tai Seng MRT in August 2026
• Medical & Dental Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

Responsibilities ( Lead & Head of Site Reliability Engineer | SRE Manager )

High Availability and Stability Maintenance of Application Systems:

• Includes daily monitoring, alert response, emergency handling, on-call duties, regular system health checks, and performance optimization.

Compliance and Secure Access Construction for Application Systems:

• Ensure operational design, processes, and data management comply with relevant privacy and data protection laws.
• Ensure compliance with full auditing and regulatory checks and provide auditing materials as required.

Change and Release Management:

• Best practices for application system changes, including change control, version management, and rollback strategies, while ensuring operational duties during release windows.

Automation and Infrastructure Optimization:

• Drive operational automation by designing and implementing automated tools and processes, ensuring resource allocation is optimized and supporting business scalability.

Other Operational Practices and Work Arrangements:

• Providefeedback and suggestions for business architecture design and continuously produce operational technical documentation.

Qualifications

1. Bachelor’s Degree or above; a degree in computer science or a related field is preferred.
2. At least 5 years of experience in cloud services products and application operations and minimum 1 year of managerial experience.
3. Familiar with cloud platform deployment and management (AWS, Azure, Google Cloud, etc.).
4. Experience with automation operations and container technologies (Docker, Kubernetes).
5. Familiarity with CI / CD processes and tools (e.g Jenkins, GitLab CI).

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.

Our Products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe.

Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Job Description:

• Develops and optimizes BCD process technology and devices for power applications, involving TCAD simulations, device layout, characterization, and bench testing
• Develop and integrate new BCD device architectures and process modules for company BCD platforms.
• Conduct TCAD simulations to understand device behavior and calibrate simulation models to match experimental results.
• Design and lay out device test structures and new BCD device platforms.
• Analyze device performance and reliability through bench testing and data collection.
• Work with cross-functional teams, including the modeling team, to satisfy customer needs and develop advanced device models.

Job Requirement:

• Min Degree in Physics or Electrical Engineering.
• Min 3 year of expereince in TCAD (Technology Computer-Aided Design) tools for simulation and calibration.
• Experience with device layout, design rule checks, and test structure generation.
• Knowledge of BCD process development and device characterization techniques.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• In charge of establishing the process and work in the team to implement risk management best practices in projects
• Implement and maintain the office's ISO 13485 and IEC 62304 compliant quality management system processes and procedures across departmental work and projects.
• Responsible in providing guidance and development support to the projects handled
• Taking charge of validating and advising project teams on regulatory, quality and risk requirements
• In charge of implementing and maintaining ISO 13485 and IEC 62304-compliant quality management system processes and procedures
• Responsible in
• In charge of managing project tasks which includes ensuring of timely completion of project milestones and meeting KPIs
• In charge of compliance with quality, regulatory and organisational policies and systems while supporting required record-keeping and documentation.

Requirements:

• Min Degree in Engineering /Science or relevant
• Min 2 years of working experience in QMS, Risk Management and design & development in medical industry
• Experience in ISO13485 /IEC62304 audit is required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Designs, analyzes, develops, modifies and evaluates power electronic parts, components, sub-systems, algorithms, or integrated circuitry for electrical/electronic equipment and other hardware systems. Conducts feasibility studies, design margin and validation analyses and empirical testing on new and modified designs. Assists in architecture development and assessment. Evaluates reliability of materials, properties, designs, and techniques used in production. May direct support personnel in the preparation of detailed design, design testing and prototype fabrication.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

• Responsible in designing and implementing analog and power circuits, conducting design validation test and working cross functionally with other development groups.
• Research and enable innovative solutions for cost, size, power efficiency and reliability, including filing patents and enabling next generation technology.
• Generate design documentations, perform schematic capture, design board layouts, circuit bring-up.
• Solves complex technical issues, owns the technical aspects of assigned responsibility, including investigations and root cause analysis of field escalations.
• Plan and schedule to meet goals, deliverables and deadlines.
• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in Electrical Engineering.
• Typically, 4-6 years' experience.

Knowledge and Skills:

• Highly proficient in power electronics and DC/DC converters implementation.
• Strong circuit analysis and synthesis skills.
• Experience with PCA development, analog simulation and debugging tools.
• Excellent understanding of the characteristics of power semiconductors/passives and principles of switching regulators.
• Using empirical analysis, modeling and testing methodologies to validate component, circuit, and hardware designs and thermal/emissions management
• Excellent written and verbal communication and inter-personal skills to enable global and cross-functional engagements.
• Ability to effectively communicate power architecture, design proposals and negotiate options at management levels.

Job responsibilities:

• Develop machine learning computer vision applications in object detection, classification, segmentation and recognition for gemstones

• Develop LLM-applications specific to gemstone domain leveraging on latest frameworks

• Conduct User requirements, scope the AI/computer-vision project and prepare documents to define nature of dataset required for machine-learning model training 

• Work collaboratively with an entrepreneurial team of IOT-product engineers, machine learning & data scientist and software engineers, both in-house or Vendors, to successfully develop and deploy a cutting-edge solution

• Develop a comprehensive MLOps environment to manage the entire lifecycle and pipeline of machine learning projects, as well as maintain a well-documented code repository

• Conduct research and product development projects using internal gatekeeping process, prepare project and user requirements specifications, execute experiments and investigations, document and report findings, communicate to key stakeholders, and handover to downstream teams

• Execute the necessary data preparation & pre-processing, AI-model building, testing, validation and deployment to ensure reliable and scalable AI solution

Requirements:

• Bachelor’s or master’s degree in computer science, data science, artificial intelligence or related engineering fields.

• Minimum 3 to 5 years of proven experience in developing ML/DL architectures to solve real-world computer vision problems

• Strong proficiency in Python with hands-on experience in mainstream deep learning frameworks (PyTorch and TensorFlow) and their associated computer vision libraries (e.g., OpenCV, torchvision, timm, Hugging Face Transformers)

• Experience in computer vision with OpenCV and modern deep learning architectures, with a strong emphasis on Vision Transformer (ViT)-based models (e.g., DETR, DINOv2, SAM) and vision–language foundation models such as CLIP and its variants (SigLIP, BLIP); working knowledge of contrastive learning, self-supervised pre-training, and few-shot / zero-shot adaptation for downstream tasks including detection, segmentation, classification, and retrieval

• In-depth understanding of digital image processing, image transformation techniques, real-time image analytics and feature extraction in computer vision

• Experience in large-scale image data processing and architecting of data pipelines

• Possess data storytelling, information visualisation and technical writing skills

• Excellent research and problem-solving abilities, whilst maintaining curiosity about new things and enthusiasm to learn and share latest methods/techniques within the team

• Hands-on experience with cloud platforms (AWS, GCP) and modern backend/serving stacks (FastAPI, Redis, Docker) for end-to-end AI model development, deployment, and scalable inference

• Hands-on proficiency with modern AI coding agents (e.g., Claude Code, Cursor, GitHub Copilot), including their extensibility features such as Skills, Plugins, sub-agents and MCP integrations; strong prompt-engineering skills and the ability to leverage AI-assisted development workflows productively in day-to-day engineering tasks

• Command good communication and collaboration skills, with a strong sense of responsibility, integrity and reliability

Product area

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Job description

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Additional job description

The team mission is to provide users with a digital version of their real-world identity that they can use offline and online as a replacement for physical identity cards. We use International Organization for Standardization (ISO) and OpenId standards to allow governments to provision identity credentials to Google Wallet, and then present these credentials to interested parties.

Qualifications

Job responsibilities

• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
  
• Contribute to the development of features within Google Mobile Services (GMS) Core, in modules related to payments, tap-and-pay, and mobile document storage.
  
• Engage in the full software development lifecycle, from concept and design to testing, release, and monitoring.
  
• Write code in Java or Kotlin for the Android platform. Troubleshoot and debug issues across the stack.
  
• Collaborate with Product Managers, User Experience (UX) Designers, and other Engineering teams across Wallet, Android, and Google to define and implement user-facing features.
  

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
  
• 2 years of experience with software programming in Java or Kotlin.
• 2 years of experience with Android application development.
  
• 1 year of experience building software for data privacy or identity management.

Preferred qualifications

• Master's degree or PhD in Computer Science, or a related technical field.
• 2 years of experience with data structures and algorithms.
• Experience with digital credentials and their associated standards.
• Experience developing accessible technologies.

Client introduction

Our client is a long-established professional services and business solutions group in Singapore. With more than 30 years in the market, they serve a broad client base across accounting, tax, advisory, payroll, corporate services and technology consulting. The firm holds recognised security and data accreditations (including ISO 27001 and a national Cyber Trust mark), so infrastructure standards and security posture sit at the centre of how they operate. They are now investing in IT capability and are looking for a hands-on engineer to lead build and implementation work rather than keep-the-lights-on support.

Job responsibilities

• Lead the design, build and implementation of Windows-based infrastructure from the ground up, including full tear-down and rebuild of existing environments where required.
• Stand up and configure Windows Server environments, Active Directory, Group Policy, DNS/DHCP and related core services as part of new builds and migrations.
• Plan and execute server and infrastructure migrations, consolidations and refreshes, including cutover planning and rollback.
• Build and configure virtualisation and storage layers (for example VMware or Hyper-V) as part of greenfield and rebuild projects.
• Implement and harden systems to meet the firm's security and compliance standards, including patching strategy, access controls and baseline configurations.
• Automate build, configuration and deployment tasks using scripting (for example PowerShell) to make environments repeatable and consistent.
• Produce build documentation, runbooks and as-built records, and hand over stabilised environments to support teams.
• Work with internal stakeholders and vendors to scope requirements and deliver implementation projects on time.

Job requirements

• Around 6 or more years of hands-on systems engineering experience, with a clear track record of implementation and build work (not primarily maintenance or service-desk).
• Strong Windows Server engineering depth: Active Directory, Group Policy, DNS, DHCP, certificate services and related infrastructure.
• Backgrounds in systems integration, IT consulting or managed services are well-suited to this role, given the breadth of hands-on implementation exposure these environments provide.
• Demonstrable experience building environments from scratch and / or rebuilding existing ones, with examples you can talk through in detail.
• Solid virtualisation experience (VMware and / or Hyper-V) and a working understanding of storage and networking fundamentals.
• Scripting and automation capability, ideally PowerShell, for repeatable deployments.
• Comfortable owning the engineering side of a project end to end, from design through to cutover and documentation.
• Exposure to Microsoft 365 / Azure and to security hardening or compliance-driven environments is an advantage.

Why you should join them

• A genuine build mandate. This is an implementation-led role where the work is designing and standing up infrastructure, not maintaining a static estate.
• Real project ownership, with the autonomy to make engineering decisions rather than follow a runbook written by someone else.
• A stable, well-established firm with strong security and compliance accreditations, so good engineering practice is valued rather than cut.
• Broad technology exposure across a multi-service business, with room to grow into infrastructure leadership.

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

Seeking a Network Security Engineer with strongPalo Alto firewall expertise and solid networking &switching skills to support a global enterprise environment.

Key Responsibilities

• Manage Palo Alto NGFW (PA-Series) & Panorama
• Configure security policies, NAT, VPNs (IPSec/GlobalProtect)
• Troubleshoot network and security issues (L2–L7)
• Support LAN/WAN networks – routing (BGP, OSPF) & switching (VLANs, STP)
• Perform firewall rule reviews, monitoring, and incident response.
• Collaborate with global teams in a hybrid model

Required Skills

• 7 to 10 years in network security & networking
• Strong hands-on with Palo Alto firewalls
• Solid TCP/IP, DNS, DHCP knowledge
• Experience with BGP, OSPF, VLANs, STP
• Expertise in VPNs (IPSec/SSL) and troubleshooting

Preferred

• Enterprise experience (semiconductor is a plus)
• Cloud exposure (AWS/Azure)
• PCNSE certification

Network security, Palo Alto, Firewalls, LAN/WAN, Networks Routing (BGP, OSPF), Switching (VLANs, STP), TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, STP VPNs (IPSec/SSL) 

Job Description

• Industry/ Organization Type: Manufacturing & Production
• Position Title: Software Engineer
• Working Location: Redhill (Near to the MRT)
• Working Hours: 5 days a week (Flexi Hours)
• Salary Package: Basic Salary + Bonus
• Duration: Permanent

Key Responsibilities

• Develop application software throughout the full software development lifecycle, including analysis, design, coding, testing, and maintenance.
• Focus on C++ development and object-oriented design.
• Troubleshoot and resolve software issues, and support systems involving electronics or mechanical components.
• Follow best practices and use programming languages and APIs effectively to deliver reliable software solutions.

APPLY NOW!!!

• Degree in Electronics, Electrical, Computer Engineering, or Computer Science.
• Minimum 2 years of relevant experience.
• Strong C++ programming skills
• Solid understanding of Object-Oriented Programming (OOP) principles.
• Experience in Linux environments is a plus.
• Exposure to software development for electronics or embedded systems.
• Proven ability to deliver quality software or contribute to successful projects.
• Experience in AI-assisted development is a bonus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84739 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Desktop Support:

• Install, upgrade, support and troubleshoot Windows 10, 11, and Microsoft Office 365, Power App and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

• Develop trends by monitoring and analysing incoming calls, problems and support requests

Operational:

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

• Provide user data and application recovery

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• Works with other IT team members regarding new branch builds and upgrades

• Dealing with queries by following departmental procedures for fault resolution

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

• Arranges for and/or prepares equipment for shipping/receiving

• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Media Services AV:

• Guarantee the support, management, integrity and quality of the Video and Audio Conferencing infrastructure

• Responsible for proactive monitoring and control of the Video Conference environment, and Incident Management of any issues

• Asset Management of Media Services equipment

• Direct Escalation of issues related to CISCO and Tandberg Infrastructure in the Media Services Estate to CISCO online portal

• Provide in-room white glove services to VIP clients and on standby support to VVIP clients

• Support clients via Remote Video Concierge Support

Experience/Knowledge & Skills:

• Working technical knowledge of current protocols, operating systems and standards

• Ability to operate tools, components and peripheral accessories

• Microsoft Desktop Support Technician an advantage

• Software and Hardware Troubleshooting

• Windows 7/10/11

• Microsoft Office 2016 / M365 support

• VERITAS Enterprise Backup Software

• Working knowledge of SMS, AD, Exchange Server and remote control tools

• Knowledge of all software applications used within the organisation

• Good understanding of various asset classes (Equities, FX, and Fixed Income)

• Understanding of market data systems such as Bloomberg or Refinitiv, AFE

• Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting

• Knowledge in Unix shell or PowerShell scripting

• Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred

• Experience of mobile app support iOS or Android

• Experience on ITSM ticketing system i.e. ServiceNOW, Jira, Freshservice

• Capture and input of daily activity

• Follow up of operational issues on DPS

• Monitoring and resolving trade exceptions from the various system flows

• Life cycle event management, system reconciliations, EOD risk

• Experience in supporting Financial Institutions

Requirements:

• Strong customer service and support skills

• Able to deal with executives and can understand their requirements

• Attention to detail

• Strong English communication skills