Total 2,222 electronic engineer job vacancies in Information Technology category

#NEW# Senior Network Engineer

We are supporting a leading organisation operating highly critical national-level systems. This role sits within the Infrastructure Services team, responsible for ensuring the stability, security, and performance of enterprise network infrastructure in a 24×7 operational environment.

Key Responsibilities

• Manage and support network and security infrastructure across Production, DR, and Test environments (routers, switches, firewalls, VPN, load balancers, DNS, NAC).
• Perform system hardening, patching, upgrades, and lifecycle management.
• Provide Level 2 network support, including incident and problem management in line with SLA.
• Conduct root cause analysis and implement preventive actions.
• Execute disaster recovery plans and participate in regular DR drills.
• Support infrastructure projects and enhancements.
• Implement network changes following formal change management processes (CAB).
• Monitor capacity and performance, ensuring high availability.
• Participate in a 24×7 shift rotation (5-shift roster).

Requirements

• Bachelor’s degree in IT or related discipline.
• Minimum 5 years of hands-on network engineering experience in financial services or mission-critical environments.
• Strong knowledge of routers, switches, firewalls, VPN, load balancers, DNS, and NAC.
• Strong troubleshooting and communication skills.
• Data centre experience is an advantage.

Certifications (Preferred)

• CCNA / CCNP
• Check Point, Palo Alto, or Fortinet certifications
• Certified Network Defender

Please reach out to co.co@ambition.com.sg  with your updated resume and contact details. Incomplete applications may not be considered /Only shortlisted candidates will be contacted.

Business Registration Number: 200611680D | License Number: 10C5117 | EA Registration Number: R1768258

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

We are looking for a qualified iOS/tvOS developer to join our App Development team. You will work with our engineers to develop and maintain high-quality OTT streaming applications across iOS and tvOS platforms.

You are passionate about Apple platforms and capable of translating code into reliable and user-friendly applications. As a mobile software engineer, you will collaborate with internal and offshore teams to build and enhance our video streaming applications in a fast-paced environment.

Ultimately, you will help design and develop the next generation of our OTT mobile and large-screen applications, supporting both new feature development and ongoing platform improvements.

Responsibilities

• Build, optimize, and release new features for iOS and tvOS applications
• Develop scalable and maintainable code using Swift
• Implement and maintain video playback features using AVFoundation
• Integrate DRM-protected streaming (FairPlay preferred)
• Troubleshoot and resolve performance issues
• Collaborate with Product Owners, Designers, Developers, and QA teams
• Participate in code reviews and maintain engineering best practices

• Bachelor's degree in Computer Science or related field
• 2-3 years of iOS experience
• strong Swift fundamentals
• willingness to learn tvOS / OTT
• AVFoundation or streaming as a plus, not mandatory
• FairPlay/DRM as a bonus, not a must-have

Job Summary

Candidate will construct a full ICT infrastructure stack and support application teams with system integration and maintenance, ensuring reliable and secure operations.

Candidate must have minimum 2–5 years of hands-on experience.

Core Skills requirement

Candidate should have at least 5 or more skills required as stated below.

1. Configure and deploy virtual machines within AzureStack Hub Virtualisation Environment, including managing AzureStack services such as NSG, Load Balancer, Virtual Images, and Storage to support VM operations

2. Configure and administer Windows Server 2019 or 2016 environments, including Windows Domain Administration, Microsoft Failover Clustering, Windows RDS Architecture, Group Policy Objects (GPO), OS hardening, patching, and upgrading

3. Configure, upgrade, harden, and administer Microsoft SQL Server 2019, 2016, or 2017 databases.

4. Deploy and maintain Linux-based Virtual Appliances.

5. Deploy and maintain Ubuntu OS.

6. Configure and manage Commvault backup jobs to ensure data protection and recovery readiness

7. Design and implement network and network security solutions based on established concepts to safeguard infrastructure

8. Apply system security principles including SSL certificate management to maintain secure communications

Additional preferred competencies and qualifications

Candidate will also be planning and assisting in the upcoming system migration to the Kubernetes platform for project turnkey. The skills requirement are:

• Knowledge in DevOps operations
• Experience with Ansible automation tools

General Work Responsibilities

• Perform preventive maintenance tasks to ensure system reliability and uptime
• On standby and to respond to system fault at site 24/7 and communication with useron the fault.
• Hands-on/ground-level work on VMs inDatacentre
• Analyze and propose system architecture and solutions aligned with system requirements to optimize infrastructure performance
• Document system configurations, procedures, and changes to maintain accurate records and support knowledge sharing

Responsibilities:

• Lead full deployment lifecycle including staging, testing, and production rollout to ensure stable and secure implementations.
• Implement and manage advanced security features such as intrusion prevention, application control, sandboxing, and threat protection.
• Translate business and technical requirements into detailed solution designs and ensure feasibility of project scope.
• Act as the main escalation point for complex technical issues and provide guidance to the engineering team.
• Prepare and maintain high-quality technical documentation, including design documents, procedures, and user guides.
• Drive troubleshooting efforts and work closely with vendors to resolve critical incidents efficiently.
• Support proof-of-concept (POC) activities to validate solutions and demonstrate technical capabilities to clients.

Requirements:

• At least 5 years of experience in network or network security engineering, preferably in a system integration environment.
• Strong hands-on experience with enterprise technologies such as next-generation firewalls, core networking, and SD-WAN.
• Solid experience working with vendors such as Fortinet, Cisco, or Check Point.
• Knowledge of integrating security solutions with Active Directory (e.g., LDAP, identity-based access).
• Exposure to security and infrastructure solutions such as PAM, proxy/web gateway, email security, EDR/XDR, and cloud platforms (AWS, Azure, GCP).
• Familiarity with load balancing, monitoring tools, and wireless technologies.
• Relevant certifications such as CCNP, Fortinet NSE, or Check Point certifications are advantageous.
• Willing to support after-hours work when required.

Interested candidates who wish to apply for the advertised position, please send in your resume to it@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Data Infrastructure: Build, implement, and maintain scalable data pipelines and storage architectures.
• Data Quality: Maintain strong data integrity by ensuring reliability, consistency, and accuracy across all data processes.
• Performance Optimization: Enhance system efficiency by tuning data processing workflows and improving large-scale performance.
• Process Improvement & Mentoring: Strengthen data engineering practices while providing guidance and support to junior engineers.
• Cross-Functional Collaboration: Partner with business analysts, data scientists, and backend teams to deliver timely and actionable data solutions.

Qualifications:

• 5+ years’ experience in data engineering or backend roles, with strong programming skills in Python or Java/Scala.
• Hands-on experience with big data tools: Spark, Flink, Kafka, Airflow, and cloud platforms (AWS, GCP, Azure); proficient in SQL.
• Skilled in designing and maintaining data models, warehouses, and ETL/ELT pipelines for scalable, reliable systems.
• Knowledgeable in data quality, governance, security, and compliance best practices.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Description:

· Responsible for Huawei enterprise networking products after-sales support and network solution reviewing.

· To lead the project implementation, management, and troubleshooting of critical virtualized infrastructure in public, private and hybrid cloud environments.

· Require to provide low level network solution/design to office/channel partner/key account customers.

· Require to work closely with customers, engineers and regional/HQ team to address and track end-to-end project issues.

· Require to work under minimum supervision to complete tasks assigned in fast-paced environment with tight schedule and with dynamic project teams which include scoping and creating technical documents (SoW, operational guide, infrastructure documentation, etc.).

· To stay abreast with new technologies and product updates by regularly participating in new product education and technology training.

· Require to provide guidance and implementation for hardware and software delivery and upgrade.

· Require to be able to present technical solution professionally and have technical training for channel partners and customers.

· Require to prepare implementation, rollback plan, call a review meeting and execute configuration requests, and network emergency handling.

Job Requirements:

· Bachelor degree in in computer science/engineering/telecommunication or related discipline.

· Minimum 7 years of working experience for networking designing and maintenance. (Proficient in STP, VRRP, OSPF, BGP, IPSEC VPN, L2VPN, L3VPN, Multicast, IPV6, QOS, VXLAN).

· Experience in after-sales support within the FSI industry and involvement in data center migration projects is required.

· Hands-on experience with network infrastructure technologies, including switches, routers, Wi-Fi, firewalls, and SDN system integration.

· HCIP, CCNP, or other equivalent or higher-level networking certifications would be an added advantage.

· Knowledge of IT servers and storage technologies would be an added advantage.

· Self-initiative to take the responsibility of task and learn new products/technologies.

· The candidate shall be adaptable and flexible to tasks or job scope being assigned.

· Proficiency in Mandarin is essential to ensure effective communication with the Mandarin-speaking stakeholders.

Next Step

Click “apply” or send resume to: Ryce Ryce.Fan@adecco.com

EA Licence No.91C2918| Personnel Registration No. R23117258

Who We Are

Airwallex is a technology company that revolutionises the way businesses operate globally. Our financial infrastructure provides a modern technology stack for businesses to operate internationally, without the challenges of the current global financial system.

Businesses use Airwallex as their end-to-end global financial services platform. Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost-effective financial solutions. Our web and API solutions support businesses of all sizes, from small companies to large enterprises.

In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy.

You Will

• Working directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.

• Conducting test scenarios for technical issues with code, software, hardware, devices and endpoints.

• Installing and configuring test environments, payment APIs and ecommerce products.

• Communicating technical issues to customers and internal departments.

• Identifying irregularities in functionality and unexpected behaviors with Airwallex products and services.

• Developing in-depth technical information (sample code, log searching, FAQs) for distribution to customers.

Skills And Experience You Will Bring

• Bachelor's degree or above in Computer Science or relevant majors

• 2-5 years of working experience in either programming, technical support, implementation or relevant jobs.

• Excellent verbal and written communication skills in both English and Chinese, able to communicate clearly and appropriately with internal and customers.

• Strong troubleshooting and problem-solving skills

• Prioritization, well organized and detailed oriented on tickets handling, able to work on multiple urgent issues in parallel.

• Must have sufficient technical knowledge to communicate with the development team

• Strong willingness to provide exceptional customer service

• Demonstrated quick learning of technology and new products

• Experienced in the e-commerce, payment, fintech industry is a plus

Technical Skills:

• Experienced in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting

• Familiar with Web Technologies, HTTP and HTTPS

• Experienced with REST, JSON, SOAP

• Experienced with SQL

• Familiar with Logstash, Kibana and Graylog

• Familiar with AliCloud and Google Cloud is a plus

• Good command of both English and Mandarin

• Design and develop machine/process control software for automated semiconductor systems, integrating OEM components and producing optimized, well-documented code.
• Lead validation and regression testing, prepare test documentation, and ensure software quality through defect analysis and collaborative resolution.
• Coordinate with cross-functional teams to meet SEMI SECS/GEM standards, support field installations, and enhance equipment performance through system analysis and coding improvements.
• Continuously improve software tools and processes by staying current with industry best practices and tailoring solutions to meet evolving customer and operational requirements.

Requirements:

• Degree in Mechatronics, Computer Science, Software Engineering, or a related engineering discipline.
• At least 5 years of software development and validation experience in Windows environments (XP and above), preferably within the Semiconductor Manufacturing industry.
• Proficient in C++, VC++, MFC, SQL, object-oriented programming, and multi-threaded control software.
• Demonstrated experience in integrating industrial hardware components such as motion controllers (servo/stepper), analog input devices, and high-speed I/O systems into automated equipment.
• Understanding of SEMI SECS/GEM communication protocols and hands-on exposure to GUI development using C#, WPF, or similar frameworks.
• Knowledge of scripting languages such as Python or VBA.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Brief Summary:
Join a dynamic team where you'll play a crucial role in network configuration and security management, ensuring seamless connectivity across diverse hardware environments.

Responsibilities

• Deploy and manage VLANs, static/dynamic routing, and link aggregation on both Cisco and non-Cisco hardware.

• Regularly update and audit firewall policies on Fortinet, Palo Alto, or Checkpoint to meet security standards.

• Build and troubleshoot Site-to-Site IPsec tunnels and Client VPNs, including GlobalProtect and FortiClient.

• Utilize monitoring tools (SNMP/Syslog) to detect and resolve bottlenecks or hardware failures before they affect operations.

• Facilitate interoperability between different hardware brands to ensure consistent traffic flow.

Requirements

• Bachelor's degree in Computer Networks & Systems.

• 1-2 years of relevant experience in network engineering or administration.

• Proficiency in Cisco CLI (IOS) and familiarity with Web GUIs for modern firewall management.

• Ability to explain and configure:

  • Layer 2: STP, VTP, and LACP.

  • Layer 3: Inter-VLAN routing (Router-on-a-stick), basic OSPF/EIGRP.

  • Security: NAT/PAT, Security Zones, and object-based rules.

• CCNA certification is required; Fortinet NSE 3/4 or Palo Alto PCCET/PCNSA certifications are advantageous.

Interested candidates are encouraged to apply for the position. Only shortlisted candidates will be contacted.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

Job Description

• Translate product requirements, user flows, and system specifications into detailed testplans, structured test cases, and clear release criteria
• Define and maintain functional, regression, integration, performance, and safety testsuites, creating traceability matrices linking requirements to test results
• Design and execute test scenarios across simulation (SiL), lab environments (HiL), andlive customer sites to validate robot behavior, navigation, and task execution
• Perform fault-injection and stress testing, including network failures, sensordegradation, CPU/memory overload, and service disruptions
• Validate system behaviour under varied environments and edge cases, using tools likeSyncOS to configure workflows and validate operational scenarios.
• Measure and validate resource usage (CPU, memory, network) to ensure the stability, and reliability of robotics software in high-load scenarios.
• Investigate issues discovered during testing or live operations by analyzing logs,telemetry, system metrics, and observed robot behavior
• Perform root-cause analysis (RCA) for failures related to perception, navigation,localization, or system integration, working closely with developers forresolution.
• Support field teams by analyzing issues reported from deployed robots and assisting in identifying corrective actions or hardware/software compatibility risks.
• Build andmaintain automated test frameworks and validation pipelines integrated withCI/CD to enable continuous testing for software builds and releases.
• Develop tools for automated issue triage, log analysis, and performance diagnostics of robotics systems to improve test observability.
• Define andmonitor measurable success metrics for robot behavior, including navigationstability, task completion reliability, and safety performance.
• Support structured reviews of software, firmware, and model updates to ensure system changes do not introduce regressions or new risks.
• Identify gaps in existing test processes and coverage, creating reusable test utilitiesand frameworks to reduce manual testing and improve long-term efficiency.
• Collaborate with Product, Engineering, and Operations teams to continuously improve system reliability, performance, and deployment readiness in a fast-paced environment.
• Maintain clear documentation of test cases, validation procedures, system issues, and corrective actions.

Required Skillsets

• Bachelor’s or Master’s degree in Computer Science, Robotics, Mechatronics, or a relatedfield.
• Strong understanding of software testing fundamentals, test lifecycle, and quality assurance practices.
• Experience translating system requirements into structured test cases and test plans.
• Hands-on experience with simulation-based testing (SiL /HiL) or complex system testing.
• Familiarity with robotics or distributed systems concepts such as sensors, networking, real-time systems, and fault tolerance.
• Experience with automation scripting (Python preferred)and building test tools/frameworks.
• Understanding of performance, reliability, and stresstesting methodologies.
• Experience working with CI/CD pipelines and testautomation infrastructure.
• Strong analytical and problem-solving skills with a structured approach to root-cause analysis.
• Ability to collaborate closely with engineering teams in a fast-paced startup environment.
• Good documentation and communication skills.

Responsibilities

• Lead and oversee the deployment, configuration, integration, and optimization of complex enterprise network and security solutions.
• Serve as the technical lead for mid to large‑scale projects, providing architectural guidance, technical direction, and oversight across multi‑disciplinary teams.
• Collaborate closely with Project Managers to ensure project scope, timelines, quality standards, and customer requirements are consistently met.
• Implement and provide advanced support for network infrastructure solutions on platforms such as Cisco, Alcatel and Solarwinds
• Implement and provide advanced support for security technologies including Palo Alto, Fortinet, Checkpoint, Cisco Firepower, and Cisco ISE.
• Drive complex root‑cause analysis efforts, lead incident resolution, and act as technical escalation for network performance, security events, and critical connectivity issues.
• Prepare, review, and maintain comprehensive technical documentation, including high‑level designs (HLDs), low‑level designs (LLDs), configuration baselines, installation guides, and operational procedures.
• Conduct knowledge‑sharing sessions, internal training, and post‑incident reviews to uplift team capability and improve operational efficiency.
• Promote a culture of collaboration, accountability, and continuous improvement across the engineering organization.

Requirements

• Professional certifications such as CCNP, CCIE, or equivalent senior‑level credentials are highly preferred.
• Extensive hands‑on experience with enterprise networking and security technologies, including Cisco, Alcatel, Checkpoint, Palo Alto, and Fortinet platforms.
• Proven expertise in the design, implementation, and optimization of LAN, WAN, WLAN, data networking, and security architectures.
• Strong ability to operate in a fast‑paced, mission‑critical environment, managing complex tasks and multiple priorities with minimal supervision.
• Demonstrated analytical, troubleshooting, and root-cause analysis skills in large-scale enterprise environments.
• Experience working in a team-oriented, collaborative environment, with the ability to guide junior engineers and provide technical leadership.
• Excellent communication, stakeholder engagement, and technical documentation skills.
• Willing and able to support flexible work hours, including after-office-hour maintenance windows

Location: Jurong East

Responsibilities:

• Develop manufacturing and test procedures.
• Install, repair, and maintain equipment in the field, and provide customer training as needed.
• Train manufacturing teams on the assembly and testing of both new and existing products, and support integration between software and electrical control systems.
• Prepare clear and structured documentation for analysis, and recommend design improvements.
• Assemble, test, and troubleshoot product designs while providing feedback for enhancements.
• Evaluate product and equipment performance using field data, and suggest improvements or modifications.
• Travel internationally to assess system performance and support custom installations.
• Perform additional duties as assigned.
  

Qualifications:

• Diploma / Bachelor’s degree or higher in Electrical Engineering or a related discipline.
• Proficient in MS Office and quick to learn specialized software tools.
• Preferably over 1 year of relevant experience in electrical engineering or related roles.
• Proficiency in programming languages like C++, C#, or HDL
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Self-motivated, reliable, and accountable.
• Excellent problem-solving skills with strong attention to detail.
• Able to work independently or supervise project-based tasks when required.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Data Infrastructure: Build, implement, and maintain scalable data pipelines and storage architectures.
• Data Quality: Maintain strong data integrity by ensuring reliability, consistency, and accuracy across all data processes.
• Performance Optimization: Enhance system efficiency by tuning data processing workflows and improving large-scale performance.
• Process Improvement & Mentoring: Strengthen data engineering practices while providing guidance and support to junior engineers.
• Cross-Functional Collaboration: Partner with business analysts, data scientists, and backend teams to deliver timely and actionable data solutions.

Qualifications:

• 5+ years’ experience in data engineering or backend roles, with strong programming skills in Python or Java/Scala.
• Hands-on experience with big data tools: Spark, Flink, Kafka, Airflow, and cloud platforms (AWS, GCP, Azure); proficient in SQL.
• Skilled in designing and maintaining data models, warehouses, and ETL/ELT pipelines for scalable, reliable systems.
• Knowledgeable in data quality, governance, security, and compliance best practices.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Description

We are seeking a detail-oriented and analytical Semiconductor Yield Engineer to join our team in Singapore, Singapore. In this role, you will be responsible for improving and maintaining semiconductor manufacturing yields through data analysis, process optimization, and defect reduction strategies.

• Responsible for yield analysis, pattern analysis, parametric analysis, and drift analysis in semiconductor processes, e.g. wafers fab and IC package assembly.
• Owner for yield pareto and develop models to predict and enhance yield performance.
• Identify Yield Improvement Programs in collaboration with the Product Engineers to enhance product quality and cost efficiency.
• Define and optimize data management tools and software for efficient data collection and analysis. Utilize statistical analysis tools and techniques to drive data-driven decision-making.
• Collaborate with cross-functional teams to investigate and resolve yield-related issues. Conduct root cause analysis on yield excursions and implement corrective actions.
• Design and execute experiments to optimize process parameters and improve yields.
• Generate comprehensive reports and presentations on yield performance and improvement initiatives.

Qualifications

• Bachelor’s degree in Electronics Engineering, Data Science Engineering or related field; Master’s degree preferred.
• Minimum 7 years of experience in semiconductor yield engineering, product engineering or related field.
• Strong understanding of semiconductor manufacturing processes and yield management systems. Knowledge of process integration and its impact on yield is added advantages,
• Proficiency in statistical analysis software (e.g., JMP, Minitab), data mining tools and automated data analytics scripts.
• Experience with failure analysis techniques and defect reduction strategies
• Excellent problem-solving skills and data analytical competency.
• Familiarity with industry standards and quality control practices in semiconductor manufacturing
• Strong communication skills, both verbal and written (e.g., Business English, Presentations) to interact with internal and external stakeholders.
• Demonstrated ability to work effectively in a fast-paced, team-oriented environment.

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability