Lead-Software Development
2 months ago
Sutherland is seeking an attentive and analytical person to join us as a.Net Developer to be responsible for overseeing the quality of calls and custo.....
Sutherland is seeking an attentive and analytical person to join us as a.Net Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities:
- Keep management updated: Should update the management on the status.
- Analytical skills: Good analytical skills and able to think End to End solution for the requirements provided.
- Development activities: Responsible for design, coding, Testing and deployment (if required) of the complete application for the requirements provided.
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
- Strengthen relationships: Should work as a team and be able to communicate effectively with customer and team members.
- Take the lead: Able to debug the production issue quickly and provide the root cause analysis with resolution for the issue.
Official account of Jobstore.
