Total 8 job vacancies by Informa Group Plc.

This role is based in our Menara Skymind office.

We are seeking a dynamic and experienced Senior Manager, Consulting Delivery to lead a high-performing team of research analysts responsible for producing custom research and analysis deliverables. This role is critical in driving operational excellence, ensuring the successful, on-time delivery of high-quality consulting engagements, and fostering a culture of innovation, collaboration, and continuous improvement.

Key responsibilities:

• Lead and develop a team of research analysts, ensuring expertise in delivering high-quality, impactful consulting deliverables. Foster a collaborative and innovative team culture to support continuous learning and growth.
• Proactively leverage capacity forecasting models to anticipate future resource needs based on the volume and complexity of upcoming consulting projects. Collaborate with Consulting leads and stakeholders to understand project pipelines and client demands.
• Use a capabilities decision matrix to enhance the efficiency and effectiveness of consulting delivery. Lead initiatives for process optimization, identifying opportunities for greater efficiency in research execution and consulting delivery.
• Partner with I&A Operations to evolve and refine business and operational processes, optimizing quality, timelines, and cost-effectiveness. Spearhead automation initiatives in collaboration with the Automation team to enhance the efficiency and scalability of consulting processes.
• Oversee the successful, on-time delivery of high-quality, highly relevant, and differentiated consulting projects that meet client specifications and quality expectations.
• Own the creation, documentation, and standardization of business workflows and process maps. Provide training and ongoing support to ensure adherence to standardized processes.
• Partner with Consulting and Research teams to plan, coordinate, and execute consulting deliverables, ensuring alignment with client needs and business goals.

This role is based in our Menara Skymind office.

We are seeking a detail-oriented and skilled Research Analyst, Consulting to manage data acquisition, processing, content preparation, and custom research analysis activities. This role focuses on delivering high-quality datasets and insights through primary and secondary research, advanced data cleansing, and preparation of custom research deliverables.

Key responsibilities:

• Manage data acquisition, cleansing, and processing workflows to ensure the delivery of accurate, consistent, and validated datasets that support research deliverables.
• Contribute to primary research interviews with key industry contacts, maintaining detailed records of findings and synthesizing insights to inform market analysis.
• Perform secondary research using diverse and credible sources, such as trade journals, public reports, financial releases, and company press releases, to gather in-depth market intelligence.
• Develop and maintain advanced templates and workbooks for data aggregation, cleansing, and analysis using data tools or other relevant platforms, ensuring scalability and efficiency.
• Build and refine comprehensive base data and market models, ensuring alignment with related markets, consistency in methodologies, and clear documentation of assumptions to support high-quality research outputs.
• Collaborate with cross-functional teams and stakeholders to align research efforts with broader project goals, methodologies, and client expectations.
• Contribute to the continuous improvement of research processes by identifying, testing, and implementing enhancements to optimize quality, timeliness, and efficiency in research execution and delivery.

This role will be based at Menara Skymind.

We are seeking a highly skilled and experienced Senior Research Analyst, Consulting to independently manage and execute complex custom research projects. This role focuses on delivering strategic insights, driving innovation in research processes, and ensuring alignment of custom research deliverables with client and organizational objectives.

Key responsibilities:

• Lead the successful, on-time delivery of custom research projects, ensuring the availability of high-quality, accurate, and validated data to support market analysis and research deliverables.
• Design and implement advanced workflows for data acquisition, cleansing, and processing, leveraging tools and methodologies to ensure robust and reliable datasets.
• Conduct primary research interviews with key industry contacts, synthesizing findings into actionable insights.
• Perform in-depth secondary research using credible sources such as trade journals, public reports, financial releases, and industry publications to gather comprehensive data for market intelligence.
• Build, validate, and maintain large-scale datasets and market analysis, ensuring alignment with product objectives, consistency with related markets, and thorough documentation of methodologies and assumptions.
• Drive innovation in research methodologies, tools, and processes, identifying opportunities to enhance efficiency, quality, and effectiveness in research execution and delivery.
• Mentor and guide junior team members, fostering a culture of collaboration and supporting their professional development to enhance team capabilities.
• Collaborate with senior stakeholders and cross-functional teams to align research outputs with strategic objectives and ensure the delivery of high-value insights.

This role will be based at Menara Skymind. 

We are looking for a Senior Research Analyst to join our Manufacturing Technology team in Penang. 

• Scoping : use customer-centric feedback to direct minor scope changes, ensuring research remains fresh and relevant while understanding customer needs and questions to enhance research cycles and add value
• Writing and Thought leadership – providing qualitative analysis to support and justify data, focusing on change and development, and developing concise outputs using text plans and structured outlines while discussing the impact of technology and key market trends in written deliverables or market briefing sessions. 
• Sales support –  Partner with the sales team to generate new leads, progress existing leads, and support renewals, using scoping insights to evolve the research offering and align with client needs. 
• Event support – Collaborate with the events team to showcase research and strengthen Omdia’s position in the industry, gathering intelligence at events to develop new research propositions.
• Primary research – Conducting interviews with key industry contacts across various company types, attending trade shows, participating in face-to-face visits to build relationships and gather insights, and maintaining a detailed log of interactions and feedback.
• Secondary research –  Utilizing sources such as trade journals, in-house research, trade associations, public reports, financial releases, and company press releases to support primary research.
• Building base data –Build credible base data with sufficient market player coverage, creating estimates, ensuring consistency with related data and markets, and logging all assumptions clearly.
• Forecasting – Generating market projections using primary and secondary research supported by credible sources, logging assumptions, and creating narratives around market development, opportunities, and risks.

This role will be based at Menara Skymind. 

We are looking for an Analyst to join our Channels team in Penang.

The Analyst will be a part of Omdia’s Enterprise and Channels research team in Penang and will be responsible for contributing to Omdia’s global channels and partner ecosystems research services. The individual must be data and results-oriented, hungry to drive the innovation within our services, implement ideas, and work with team members to drive commercial success. A particular interest in technology and routes-to-market is critical. The individual will be part of a globally dispersed team and must be able to manage working with colleagues and senior executives from around the world.

Impact you’ll make 

• Support research and provide insights into channels to help vendors and channel partners develop their go-to-market strategies. 
• Supporting Omdia’s Channels team to produce data and high-quality insights to support the global team’s research.
• Creating and delivering research deliverables to support the wider analyst team and clients (including data, presentations, reports, surveys etc.).
• Contributing to global research engagements/projects, which including conducting research interviews.
• Contribute to global research engagements/projects, which may include conducting research interviews, creating questionnaires, working with digital research tools.

This role is based in our Menara Skymind office. 

We're seeking an experienced Director of Software Engineering to lead our engineering organization, reporting directly to the VP of Product, Tech and Strategy. You'll oversee our core technology platforms—the Omdia Customer Platform, data visualization tools, APIs and survey platform—while driving AI initiatives, enhancing customer experience, and strengthening platform fundamentals across security and integration.

You'll lead a team of 6 engineers plus outsourced resources, with the opportunity to grow the team strategically. This role requires both technical depth and the ability to translate business objectives into technical solutions while communicating effectively with non-technical stakeholders across our global organization.

Key Responsibilities

• Define and execute software engineering strategy aligned with Omdia's business objectives
• Lead AI initiatives to enhance research delivery, data analytics, and customer-facing capabilities
• Drive continuous improvement in customer experience across all platforms
• Strengthen platform security, integration, and technical infrastructure
• Oversee development of the Omdia Customer Platform, APIs, data visualization tools, and survey platform
• Manage AWS cloud infrastructure and Sitecore CMS, optimizing for performance and cost-efficiency
• Build and mentor a high-performing engineering team, managing both internal and outsourced resources
• Manage engineering budget, resource allocation, and vendor relationships to maximize ROI
• Establish and track effective KPIs to measure team performance, platform reliability, delivery velocity, and customer satisfaction
• Implement performance management processes including goal setting, regular feedback, and development planning
• Partner closely with Research Operations and Digital Product teams across global locations
• Implement Agile methodologies, DevOps practices, and engineering best practices
• Balance technical debt management with new feature development
• Collaborate effectively across time zones and cultures within Informa's global organization

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.