Total 4 job vacancies by SGS

PRIMARY RESPONSIBILITES

• To establish, lead, and manage the APAC HR Shared Services Centre, ensuring efficient, standardized, and high-quality HR service delivery across countries. The role is accountable for operational excellence, service governance, and continuous improvement of HR processes post-implementation.
• The Head of HR SSC acts as the operational owner, ensuring services are delivered in line with defined SLAs, compliance requirements, and business expectations.

Scope of Services

• Employee Lifecycle (Hire-to-Retire)
• Payroll & Benefits Administration
• HRIS & Data Management (e.g. Workday/ Local Payroll System)
• HR Helpdesk / Ticketing (ServiceNow / AskHR Bot/ SSC Portal)
• HR Reporting & Compliance
• SOP, Documentation & Process Governance

SPECIFIC RESPONSIBILITES

• Establish and Lead the Team: Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
• Improve Operational Efficiency: Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
• Service Delivery: Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
• Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
• Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
• Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
• Compliance: Ensure adherence to local labour laws and HR policies across all regions served by the shared services team.
• Stakeholder Management: Partner with HR Business Partners, Centres of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
• Training and Development: Mentor and coach team members to foster growth and ensure high engagement within the team.
• Other duties as assigned, dependent on organizational needs and employee skills

• Partner with business leaders to deliver strategic HR solutions aligned with business goals.
• Provide advisory support on HR matters including onboarding, performance, and exits.
• Collaborate with OD to drive the performance management and talent development.
• Collaborate with the TA team to support recruitment efforts and strengthen employer branding.
• Drive HR strategies including workforce planning, talent development, and organisational effectiveness.
• Lead employee engagement initiatives to foster a positive, performance-driven culture.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and compliance.
• Support manpower planning and ensure resource readiness to meet business demands.
• Collaborate with stakeholders on compensation & benefits benchmarking and reward strategies.
• Implement HR policies, programmes, and continuous improvement initiatives.
• Ensure compliance with company policies and local labour regulations.
• Analyse HR metrics and recommend improvements to enhance efficiency and effectiveness.
• Manage day-to-day HR operations by working closely with the HR Shared Services team.

About the Role

Responsible to lead and deliver the overall HR services, particularly in Payroll & Benefits services across the APAC countries under the Regional Shared Services Centre, focus on the internal client which includes managing critical service issues to resolution, liaising with countries HR Business Partners to ensure services meet required standards (inclusive of third party suppliers) and the ability to align to the business strategy in different countries within the SGS APAC region and imperatives to ensure the service delivery is in line with the requirements and expectations under the Service Level Agreement (SLAs).

Responsibilities

• Oversee the Payroll & Benefits functions / areas in the HR Shared Service Centre to ensure quality and efficiency of the services in line with the Service Level Agreement (SLAs) and fully comply to the related standard & legislation.
• Accountable for the timely delivery of the Payroll & Benefits services and processes, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as day-to-day liaison with different stakeholders in APAC countries.
• Establish and standardize work procedures and best practice across different countries to improve the efficiency of the shared service team.
• Ensure the necessary interface and infrastructures are in place to facilitate the services offer to the countries.
• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.
• Ensure the governance of the service operations, including managing the budget, schedule expenditures and cost effective measurements of the shared services.
• Carry out necessary standard and process audit to ensure the compliance and alignment of the HR practices across different countries legal requirements.
• Manage the shared service team and develop a high performance culture within the service centre.
• Analyse variances in operations and initiate gap / cost reduction as appropriate.
• Continue develop, implement and drive the new initiatives in HR services, including of process improvement, automation, resource management.
• Prepare activity, budget and performance activities reports to the management.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

DUTIES AND RESPONSIBILITIES – HR/ADMIN EXECUTIVE

Human Resources (HR)

· Manage end-to-end employee lifecycle including onboarding, offboarding, and employee records maintenance

· Coordinate onboarding logistics such as office equipment, laptops, mobile lines, and system access

· Support recruitment activities including job postings, interview coordination, and candidate communication

· Maintain and update HR policies, employee handbook, and ensure compliance with local labor regulations

· Administer employee benefits, including insurance, medical claims, and leave management

· Handle employee relations matter with professionalism and confidentiality

· Maintain accurate HR documentation and personnel files

· Liaise with HQ IT on system access, troubleshooting, and local IT requirements

· Assist in performance management processes, training coordination, and employee engagement initiatives

---

Administrative & Executive Support

· Provide full administrative support to COO / GM, including calendar management, scheduling meetings, and travel arrangements

· Coordinate meetings, prepare agendas, presentation materials, and record minutes with follow-up on action items

· Anticipate and prepare information required for meetings, reports, and presentations

· Manage flight and hotel bookings for management and staff

· Act as liaison between senior management, internal teams, and external stakeholders

· Handle sensitive and confidential information with discretion

· Receive and attend to visitors and guests professionally

---

Office Management

· Oversee daily office operations and ensure smooth administrative functioning

· Manage meeting room bookings and office calendar

· Maintain staff attendance records for office and warehouse personnel

· Procure and manage office supplies including pantry items and stationery

· Oversee office facilities and equipment (e.g. printers, furniture) and coordinate maintenance or repairs

· Liaise with building management on office maintenance, cleaning, and facility-related matters

· Organize internal events and staff engagement activities (e.g. D&D, family day, festive events)

· Chair and coordinate company recreation or welfare initiatives

---

Legal & Compliance

· Support handling of company insurance policies and renewals

· Assist in coordinating legal matters, documentation, and liaising with external legal advisor where required

· Ensure proper documentation, filing, and compliance with corporate and regulatory requirements

---

Requirements

· Diploma or Degree in Human Resource Management, Business Administration, or related field

· Minimum 3–5 years of relevant HR and administrative experience

· Strong organizational and multitasking skills

· Excellent communication and interpersonal skills

· High level of integrity and ability to handle confidential information

· Proficient in Microsoft Office applications

· Experience in supporting senior management is an advantage