Total 8 job vacancies by Apex Retail Pte. Ltd.

Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience.

Key Responsibilities

• Attend to customer enquiries via phone, email, or in-person in a professional and timely manner
• Manage customer feedback, complaints, and service recovery cases
• Review and coordinate refund requests in accordance with company policies
• Liaise with internal departments and outlet teams to investigate and resolve customer concerns
• Maintain proper documentation and records of customer interactions and case outcomes
• Follow up with customers to ensure satisfactory resolution of issues
• Support initiatives to improve overall customer experience and service quality
• Perform administrative duties related to customer service operations

Requirements

• Diploma or Degree in Business Administration, Customer Service, Communications, or related field
• 1–3 years of experience in customer service, client relations, or customer support roles
• Experience in the beauty, aesthetics, spa, or wellness industry is preferred
• Strong communication and interpersonal skills
• Ability to manage customer complaints professionally and calmly
• Good problem-solving skills and attention to detail
• Proficiency in Microsoft Office and basic administrative systems

Additional Information

• Office-based role located at 111 Somerset (Orchard area)
• Supportive and professional working environment
• Opportunities for career development within the organization
• Mon - Fri (9am -6pm)

Job Responsibilities:

• Customer Outreach: Contact potential and existing clients via phone calls to promote skincare products, treatments, and services
• Product Promotion: Clearly explain the benefits of beauty and skincare products, treatments, and ongoing promotions
• Appointment Scheduling: Arrange consultations, product demonstrations, or treatment appointments with beauty consultants
• Sales Follow-Up: Conduct follow-up calls, handle customer enquiries, and encourage repeat purchases
• Target Achievement: Meet and exceed daily, weekly, and monthly sales or lead generation targets
• Feedback Collection: Gather customer feedback on products and services and report insights to management

Job Requirements:

• Telemarketing / Sales Experience: Prior experience in telemarketing, sales, or customer service is preferred; beauty or skincare industry experience is an advantage
• Excellent Communication Skills: Strong verbal communication and active listening skills, with the ability to build rapport over the phone
• Strong Persuasion & Negotiation Skills: Confident in pitching products and closing sales
• Good Time Management: Able to handle a high volume of calls efficiently while completing follow-up tasks
• Customer-Focused Mindset: Attentive to customer needs and able to recommend suitable solutions

Eligibility Requirement:

• Open to Singapore Citizens, Permanent Residents (PR), and LTVP holders with valid work rights only

Work Details:

• Location: 111 Somerset Road, #06-06 TripleOne Somerset, Singapore 238164
• Working Hours: Monday to Friday, 9:00am – 6:00pm

Why Join Us:

• Stable and growing Singapore-based beauty company
• Supportive team environment with performance-based rewards
• High commission structure with attractive earning potential
• Convenient central office location (5-minute sheltered walk from MRT)
• Basic from $2500 - $3500
• Additional Commission
  

Staff Benefits:

• Birthday Leave
• Medical Insurance Coverage
• Leave entitlements in accordance with MOM requirements
• Welcome Lunch, team bonding activities, and festive/event celebrations

Be part of a team that values teamwork, integrity, and performance excellence.
Find out more at apexretail.com.sg

Company Overview / Employee Value Proposition

Founded in 2007, Apex Retail brings premium international skincare brands to prestigious Asian markets. The combination of top-quality products and customer service has brought the company to where it is today - a successful luxury beauty and skincare retailer in Asia, with over 140 employees across Singapore and Hong Kong!

Job Summary

Join Apex Retail’s sales team to actively promote and sell premium skincare products, deliver expert advice, and build strong customer relationships to achieve sales targets and enhance the customer shopping experience.

Responsibilities

• Promote and sell skincare products to achieve or exceed monthly sales targets
• Stay updated on skincare product features and market trends to provide accurate and expert advice to customers
• Assist customers by assessing their skincare needs and recommending suitable products to enhance their satisfaction
• Demonstrate proper use of skincare products to customers to increase product understanding and encourage purchases
• Build and maintain positive customer relationships by following up on their skincare needs and feedback
• Collaborate with team members to deliver a seamless and enjoyable shopping experience for customers
• Mentor and guide junior staff to support their development and improve team performance

Required competencies and certifications

• Experience in the beauty or skincare industry with a focus on sales and customer service
• Demonstrated leadership skills with the ability to mentor and guide junior staff

What are you waiting for? Click Apply to join and be a part of Singapore's TOP Leading Retailer Group!

• 5day per week
• shift work time :10:00 a.m. to 7:00 p.m / 11:00 a.m. to 8:00 p.m.
• Basic from $3500 - $4500
• High Commission rate

Location :
Chinatown / Bedok/Wisma/Ngee Ann City /Perennial Business City